Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,628 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,628 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“The process of buying the car was easy and straight forward. Trying to contact them after the sale is difficult as they will ignore your emails. They guaranteed me that they service all their cars before selling, including mine however the one I purchase couldn’t have been serviced. They were meant to send documented evidence which I never received nor was the on board service updated. Car also came with other underlying issues which was stored in the ECU before purchasing however when I notified them through email, they just ignored it as well.”

Helpful Report

Dear Customer, thank you for sharing your experience with us. We regret to hear that your experience following the purchase did not meet your expectations and apologise for the inconvenience caused. At HCS, we aim to provide a professional and supportive service throughout the ownership journey, and we are sorry that this was not your experience. Please reach out to our customer portal at https://customer-support.hiltoncarsupermarkets.com/ with your full name and vehicle registration number, so our Aftersales Team can review your concerns and provide the appropriate assistance and support. Thank you for bringing this matter to our attention. We are committed to addressing your concerns and working towards a positive resolution to help restore your confidence in our services.

“My experience was excellent from the initial point of contact to the delivery; I was informed at every level of the process, the delivery was scheduled after approval, and the car came on schedule.”

Helpful Report

Thank you for taking the time to share your experience, John. We're pleased our attentive communication and well-organised delivery made your purchase smooth from start to finish. We sincerely appreciate your support and hope every journey is a pleasure.

“Staff and company very professional.”

Helpful Report

Thank you for sharing your experience, Frank. We're pleased our team's professionalism and attentive service met your expectations. We sincerely appreciate your support and hope to welcome you again in the future.

“This place provided excellent customer service; all inquiries were clearly addressed, and the manner was both professional and kind.”

Helpful Report

“Overall, I’m very happy with the car itself, but unfortunately the collection and customer service experience left a lot to be desired. Accessibility was a major issue from the outset. There was no designated disabled parking available, and the standard parking space directly in front of the gate was occupied. As I arrived on crutches, I was left standing outside while several members of staff walked past without offering any assistance. My appointment started around 25 minutes late, and I had to repeatedly chase for updates. The showroom appeared very disorganised, with numerous customers waiting for assistance while groups of staff stood chatting or milling around. As someone who is neurodivergent, I also found the environment difficult to manage. Loud music combined with advertising videos created a very noisy atmosphere, making the experience unnecessarily stressful. Communication throughout the process was poor. I informed the salesperson on 3 separate occasions that I would be collecting the car at 9am, only to receive a text at 7:30pm the evening before saying collection had to be delayed until 10am because the office would not be open due to office staff always “being late”, despite the garage itself opening at 9am. Communication was inconsistent throughout. I was initially told the car would be taxed and ready for collection, but later informed it would not be. I also requested a photo of the vehicle after my test drive and, despite being told it would be sent, never received it. I also had to push for the MOT to be completed. I was advised that a small service would also be carried out, yet no paperwork relating to either the MOT or service was provided at handover. The handover itself felt rushed. I was not shown the vehicle controls or features, and the car was supplied with only enough fuel for approx 12 miles of driving. That said, the car itself is lovely, and I’m pleased with the vehicle. It’s just disappointing that the customer experience did not match the quality of the product.”

Helpful Report

“Sales person was great and the buying process was fine. After sale however is terrible and they ignore your emails. Purchased the car with faults and didn’t get a chance to rectify all the issues within the month warranty. They are un willing to help rectify the issue despite sending details from the ECU including date when the fault was first recorded.”

Helpful Report

“I purchased an EV from them last couple of weeks, on arrival after paying £400 for the GuardX the car was covered in dust. I was told when I come to collect car I would have a full charge on collection the car was on 0%, I was then dragged to 2 public chargers and ended up sitting in Tescos for 3 hours so I had enough charge to get home. I also asked where my locking wheel nut was, I was assured it was in the boot, there is no locking wheel nut. I emailed and 5 days later still no response and I doubt I will get it. The customer service just could have been alot better.”

Helpful Report

Hi Chris. We're sorry to hear about your experience and completely understand your frustration. We've been in contact with you regarding the locking wheel nut and are glad we could resolve this promptly. Thank you for your patience throughout. Your feedback has been shared with our team to help improve our service and responsiveness. If you have any outstanding issues, please don't hesitate to reach out.

“Purchase process went well. Car developed a fault with the rear heated seats. Was advised to get repaired and Hilton would refund. Forwarded the invoices - no response. Called multiple times since Jan and dispite repeated responses that we'd get a call back from "Venu" about this, still nothing. Always told "you will be called back today" and nothing happens. Always put on hold and told customer service too busy to speak to us. Not sure if we'll ever see the money. Very disappointed.”

Helpful Report

Thank you for your feedback, Steve. We apologize for the inconvenience you've experienced with the faulty heated seats and the subsequent communication lapses regarding your refund. It’s concerning to hear that you’ve not received the support you expected, and we understand how frustrating this must be for you. Your experience is important to us, and we take these matters seriously. We are currently looking into your case to improve our customer service and communication. A member of our team will contact you shortly to discuss your concerns and ensure we can resolve this issue promptly. Thank you for bringing this to our attention.

“I cannot thank Faina Secure Team enough for helping me recover my investment worth about R925,000 from a scam broker. I was devastated after realizing I had been scammed and thought I would never see my money again. Faina Secure Team professionalism, knowledge, and dedication were truly remarkable Contact this agent via Email:*FAINASECURETEAM ___ ((@)) g_ma__" il,___c0__m.*”

Helpful Report

“I'd seen a particular car on auto trader selling at Hilton supermarket which was approximately 4 hours from my home, I decided to make an appointment to have the car reserved on a Sunday around 2 pm then afterwards I'd then continue my journey to stay in a hotel and see family. When we arrived the sales room was very busy but initially we didn't have to wait long for us to see a salesma who gave us the key to view the car, we then went back the sales room but had to wait to see the salesman again, it continued like that for the next 3 hours, we'd asked if the car had a full service history and was told yes it did and was assured it would be covered under the 7 year warranty, I'd noticed the one tyre needed replacing, he explained that their mechanics didn't work on Sundays so he offered me a £50 reduction off the car which I agreed to. It advertised on their website that the cars are thoroughly inspected to make you completely confident about its condition and safety. I was already tired after the long drive there and with it being so hectic in the sales room I couldn't wait to get all the paperwork done and get back on the road It was after I arrived at my family's home that it wasn't just one tyre that needed replacing but three. I just felt so annoyed and just wasn't happy with the car so decided to go to a reputable garage to part exchange the car I'd bought early September and had for 2 months. It was then I found out that in my ignorance the car did not have a full service history which reduced the sale of the car. The comparison between the Hilton supermarket and the garage I used to buy my new car was vast, it was more personal buying the car and also aftercare by ringing me up asking if everything was ok and if I had any problems I should get back to them. All in all I would not recommend Hilton supermarket”

Helpful Report

Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered during your visit to Hilton Car Supermarket. We take your concerns seriously, and we completely understand how frustrating this must have been for you, particularly after your long journey. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Our team will contact you as soon as possible, and we will do our utmost to address your concerns. Thank you once again for your feedback.

“Not great customer service, kept waiting for 40 minutes after the booked appt time, then the car hadn’t been cleaned either. No apology or sincerity for the hold up. Had I have been able to find this make and model car with the same specs elsewhere I would have taken my money somewhere else.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to let us know about your experience at Hilton Car Supermarket, Joanna. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Your time is valuable, and we regret that you had to wait beyond your booked appointment time and that the car hadn't been cleaned as expected. We apologize for the inconvenience and lack of sincerity you encountered. Your comments will be taken into consideration, and we're committed to improving our service. If there's anything more you'd like to share or if you have any further concerns, please don't hesitate to reach out via email at hiltonassist@hiltoncasupermarket.co.uk. We value your feedback and your satisfaction is important to us. Thank you for bringing this to our attention.

“Ali and Sorab were fantastic five stars for them. They have my full confidence. The team member who intended to pass on the general dealer costs to the tune of £2000 with no quote from any garage to substantiate the claim gets a one star from me. Overall 2 stars.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your feedback, Dwayne. It means a lot to us that you've taken the time to let us know about your experience. We appreciate your positive comments about Ali and Sorab, and we'd like to apologize for any inconvenience caused by the team member who attempted to pass on the general dealer . Thanks again.

“We purchased a car from Hilton Car Supermarket back in April. When we got home we noticed that all the mats were missing. I called the salesman to notify him of this and he said that he would send them to us. Over the last two months I have repeatedly called. Either the salesman is “occupied” or “not working today” and will call me back (which he never does) or when he does answer my calls he keeps telling me that he will send them. It’s nearly been 8 weeks and we still don’t have the mats!”

Helpful Report

Hilton Car Supermarket is rated 4.9 based on 4,628 reviews