Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,628 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,628 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“DO NOT BUY ANY CARS FROM HERE , CAR BROKE DOWN ON MY WAY HOME AND THEY ARE NOT RETURNING ANY CALLS AT ALL, I HAVE SINCE DISCOVERED THE REAR OF THE CAR HAS ACCIDENT DAMAGE AND BEEN RESPRAYED OVER ONE WEEK AND STILL NO RETURN CALL !!!!!!!”

Helpful Report

Hi, thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and apologise for the frustration and distress this has caused. This is not the standard of service we aim to uphold at HCS. Customer feedback is extremely important to us, and we would appreciate the opportunity to investigate the concerns you have raised. Please contact our customer portal at https://customer-support.hiltoncarsupermarkets.com/ with your full name and vehicle registration number so our Aftersales Team can review your case thoroughly and work to address your concerns as quickly as possible. Thank you for bringing these matters to our attention. We remain committed to working towards a fair resolution and restoring your confidence in our services.

“Not Recommended. I travelled over 200 miles to buy what I thought would be my dream car, based on the information provided in the advert. Unfortunately, the car was advertised with features that did not actually exist, including ambient lighting. After making such a long journey, it was extremely disappointing to discover that the vehicle description was inaccurate. I felt completely misled and cheated. To make matters worse, the car did not come with a logbook (V5C), which created even more inconvenience and uncertainty.And they didnt even paid for the application of logbook What was even more disappointing was that no authorised manager contacted me to discuss or resolve the issues. There was no proper follow-up or accountability after I raised my concerns. I also had to wait three weeks and make multiple requests to receive my reservation fee refund. Overall, this was a very frustrating and disappointing experience. Advertising vehicles with incorrect details and delaying refunds is unacceptable. I would not recommend this dealership to anyone.”

Helpful Report

“Where do we start with this place, only went there to have a look at a few cars and get a PX price for ours, turned into a full on dreadful experience. We signed in at the front desk, with all the other customers names and number on show which in my experience is a failing of GDPR, then we had a little wander around, came back in and said we would like to have a look at a car and get a price for ours as PX, a guy then came over, took our car keys and disappeared, no introduction, no how else can we help just walked off and gave them to someone else. At that point we were ushered out to look at the car we were possibly going to buy, the salesman was gormless idiot and just stood there saying thank you to everything and that's if he spoke at all. We then realised our car had been gone for 10-15 minutes, look round the corner and 2 blokes were all over it, which is fine so I walked over and neither of them introduced themselves and just tried to find fault, which they couldn't. At that point they then decided to go on a test drive, I still don't know who these people are... Myself and my wife got a bit concerned when it was 30 minutes in and no one had come back, I asked to see the manager, who also was the guy who took the keys the first time, he Wandered over as slow as possible on his phone and couldn't give a F***, by now it's been 40 minutes plus the 15 checking it over, eventually the bloke who was a wannabe mobsta bad lookalike turned up in the car, I questioned what the hell was going on and why he had been so long to be told he had only been gone 15 minutes, again I questioned him and he then said in his own language as he didn't think I understood him, keep your peace of s""t anyway and went to walk off, I asked him to repeat himself to see if he would tell the truth but he said the he was going to get a water. At this time the so called manager just stood there like a wet fish. To end this we won't be spending any money and recommend that no one does, this place is awful and the staff don't have a clue. If I was @syedshahryarkamal I would be embarrassed on how this site is run.”

Helpful Report

“WORST EXPERIENCE Do not buy a car from this garage! It’s pointless paying £99 to reserve a car as they’ll just sell it to someone else. I reserved a car, went to pick up my new car, for them to tell me they’ve sold it. Took my reservations money, breaching their own terms and conditions, taking money and my bank details and lying to me is fraud. Thank god I didn’t buy a car from them! The motor ombudsman have been notified.”

Helpful Report

“I bought a car here on Saturday and love the vehicle, but the overall experience has been ruined by their after-sales service. A £1,499 warranty was added to my finance package that I explicitly did not really want. I exercised my legal right to cancel within the 14-day cooling-off period by emailing them on Monday, as instructed. Since then, I have been chasing them daily. Every time I call, I am brushed off with excuses that it is 'with the business manager.' I have now had to log a formal dispute with Zopa Finance and the warranty provider because it feels like Hilton is intentionally ignoring a statutory cancellation request. This is causing me immense and unnecessary stress. I expect management to contact me and remove this charge immediately”

Helpful Report

“DEAL WITH THIS COMPANY AT YOUR OWN RISK! I paid a reservation fee and had a phone call to agree my viewing for the next day. This was 17:35pm. I also had text confirmation. At 9:38 the following, as I was on route to the viewing which was over an hours drive away and I made them aware of this, I receive a text message to say they sold the car. Not a phone call, not an apology nothing. Instead they assured me they had a lot of these vehicles in stock and to still come for a viewing. I arrived and conveyed my upset and disappointment. I explained that the other cars were 2-3k more, I was then told we can make a deal. After wasting 4 hours of my time and selecting a runner up to the car I had reserved I was then told the best offer they were willing to do was reduce the car by £249. The car I reserved was £16079 the substitute was £19249. I asked to speak to the manager. The manager acknowledged that they had taken my reservation fee first but a customer who was on site after I paid the fee decided they wanted to buy it, the manager then said we didn’t know if you would actually want it so we sold it. The manager would not acknowledge any wrong doing of the company or staff etc. I asked to make a formal complaint he refused to actually record it, I challenged this and he said, “I don’t need to right it down I am taking your complaint by speaking to you here” I then asked for his business card. He stated he’s doesn’t have one. I then asked for him to right down his name so I could make a formal complaint. He then started looking at his computer as though he didn’t know his own name, then as we were sitting there started discussing another customer sales and offer with a colleague directly in front of us. At this point I was done I walk away loudly informing all customers that I wouldn’t trust the company as they take a deposit and then sell the car from under you. The “Manager” then refused to give any details due to my vocal dissatisfaction. I have never known a company like this, horrific service, no ownership of its behaviour and will continually lie to your face. Honestly if I can save one person from being ripped off by this so called company this post is worth it. I am so glad I didn’t buy a car through them after everything because I wouldn’t be able to trust any part of the sale.”

Helpful Report

“I paid to reserve a car was kept waiting 3 hours was spun story car was locked in garage then salesman had to go get the key but he had run out of petrol ! Then finally I was shown the car in the garage filthy dirty battery not connected. I had made a 200 mile round trip to see/buy the car . I then foolishly agreed with the salesman that they could prepare the car and send me photos and video 3 days later this did not happen either . More excuses so had my reservation money refunded . Car is back for sale so contacted then again to enquire again spoke to a salesman to request a call back yesterday no response. Do not waste your time with this totally unprofessional shower . I tried in vain to speak to a Director but got fobbed off by customer services . Shocking .”

Helpful Report

“If I could give this place 0 stars I would. The buying process was long winded but the sales man was nice and helpful. As soon as I got the car home I noticed the headlight was not in the housing correctly. So called and took the car back. The manager agreed to repair it. Well that’s where this never ending nightmare started. After sales could not care less. The fix didn’t work. The car went back to them to fix but there was no update days later. Luckily this was in the 30 days so I rejected the car. I have been promised call after call from the manager. There has been silence. They have my car and my money. Calling after sales means over an hour waiting. They cut the call dead on 5pm. There’s never a manager and there is no call back. EVER! I will obviously need to take legal action but do yourself a favour and avoid this company at all costs.”

Helpful Report

“If there was one word I could use for this company is SHAMBLES from the start. Reserved a car for £99 and booked test drive for 4 days prior. They had not prepared the car for viewing at all. It had multiple deep and light scratches across all panels and alloys and had not been valeted or made any effort for a paying customer. The hybrid car had not been charged so we could only test drive part of the car which was only 5 minute test drive. We had also been waiting around for over 2 and half hours to get a 5 minute test drive watching Ash serve several other customers at the same time even though we had a booked appointment with Ash. Overall would not recommend this company to anyone, not trustworthy in the slightest.”

Helpful Report

“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication. They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”

Helpful Report

“Avoid!!! Nearly two years and no response not even to the Motor Onbusmen absolute disgrace. Car need new gear box costing over 5k!! Faulty at purchase and you know it was, juddering on test drive to be palmed off with it was me getting used to an automatic. A car lovingly brought for me for a special birthday and you cretins can even respond. Stay well away! Small claims court is next!! The title what went wrong!!! ALL OF IT.”

Helpful Report

“AVOID !!!!! They sold me a Landrover with a slashed Tyre, a torn tyre, no front brake pads, warped front discs and a DPF sensor fault and tried minimising all responsibility. That car carries children. I am taking them to the ombudsman if that are affiliated or straight to court if not where they will pay my legal fees also. The car was sold in a state of not fit proper use or propose.AVOID BIG TIME”

Helpful Report

“PLEASE READ THIS….. Long story short I’m going through a dispute which the motor onbusmen. I was sold a car that was not fit for purpose to the tune of £5500 for a new CVT gearbox. On the test drive the guy who took me out should not have been allowed to be on a car with a test drive, he was waiting a court date for driving at excessive speed. The car I was testing juddered at a roundabout and he told me it was me getting used to an automatic. They didn’t reply to emails , phone calls… nothing. Serviced and Checked before collection.. I don’t think so!. They now have not responded to the Motor Onbusmen. Absolute robbers…. Stay away!!! I didn’t read reviews when I went to them and I wish I had done. Not one care for after sales. This has left my 80 year old mum out of pocket as she gave me the money to buy it for my 50th Birthday. I will take you to small claims if this doesn’t get resolved and you will not win not only that you lose your credibility with the Motor Ombudsman.”

Helpful Report

“Shambolic communication and poor after-sales service throughout. Despite paying a £99 reservation fee and being upfront about required repairs, we were repeatedly given conflicting information by Vikram, pressured into last-minute collection, and rushed to complete incorrect finance documents. We were allowed to drive away in an untaxed car without being told, then left chasing Hilton and Daniel across more than 10 phone calls while being placed on hold, promised call-backs that never came, and given inaccurate information. The car was clamped by the DVLA, costing us £260, entirely due to the dealership’s failure to tax the vehicle on time. The After-Sales Manager took no responsibility and even hung up the call. A week after submitting a formal complaint, we have still had no contact, despite being told we would receive a call back “within half an hour”. At no point did we feel valued, informed, or supported. Stressful, unprofessional, and completely unacceptable.”

Helpful Report

“I enquired about a car some time ago but decided not to proceed. I asked multiple times to stop being contacted, including opting out via email links, replying by text, and emailing directly. Despite this, I continued to receive both emails and texts. Very frustrating experience and disappointing handling of basic communication preferences.”

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“LS69CNZ VW Passat. I bought and paid for this car but had to point out it had a partial deflated tyre. this would be investigated before it was delivered on 2nd December.the car was serviced I was told. the car was not delivered at the agreed time, after 4 phone calls but getting nowhere i had to have a taxi to go and pick it up. 2 days later a screen massage said I was losing pressure, nail in the tyre, new tyre, was promised £40 towards it., this has so far not materialised. On 8th December I set out to visit Cumbria, about 120 miles up the motorway a screen message told me to check the oil level, I added oil , some service!!!”

Helpful Report

“Hilton Car Supermarket: A Disappointing and Dishonest Experience I am writing this review to share my deeply negative experience with Hilton Car Supermarket. My recent purchase turned into a nightmare due to their dishonest sales practices and appalling customer service. After buying a car from Hilton Car Supermarket, I discovered significant overspray, indicating that the vehicle had been repainted. This crucial information was never disclosed to me during the sales process. It became clear that the car had likely been involved in an accident and subsequently repaired, a fact that should have been revealed upfront. Upon confronting the business manager with my findings, I was met with blatant denial and dismissive behavior. I demanded a compensation and was refused, Despite being within the return window, my request to return the vehicle was flatly rejected. The manager's response was incredibly unprofessional, essentially telling me to "do whatever I wanna do" when I expressed my dissatisfaction. This lack of transparency and refusal to address the issue has left me with a vehicle of questionable history and a profound sense of distrust. The entire experience was marked by dishonesty and a complete disregard for customer satisfaction. I cannot recommend Hilton Car Supermarket to anyone. Save yourself the aggravation and potential financial loss by taking your business elsewhere. This company's unethical practices and poor customer service are simply unacceptable.”

Helpful Report

Hi Shedrach, thank you for bringing this to our attention. We are genuinely sorry to hear about the concerns you raised and understand how disappointing this situation must have been. Our Aftersales Team has already clarified that the vehicle was not involved in an accident, and the slight overspray noted is a minor cosmetic imperfection that can occur on used vehicles. This was present at the time of your viewing and purchase, and as it is not a mechanical fault, we are unfortunately unable to offer further support regarding this cosmetic matter. We appreciate your feedback, as it helps us continue improving our processes and communication for future customers.

“I wouldn’t waste your time with this company. From the start you feel like a pawn on a conveyor belt and despite there being lots of staff floating about trying to look busy, you’ll be lucky if one of them makes eye contact. To add to this the not only are the cars substandard but the after service is dreadful. Do not trust anything that these people say! They are dishonest and out for any penny that they can get out of you.”

Helpful Report

Dear Customer, thank you for sharing your feedback. We are truly sorry to hear about your experience and completely understand how frustrating this must have been. At Hilton Car Supermarket, we take feedback seriously and are committed to ensuring every customer receives professional, transparent, and respectful service. Please reach out to us via our customer portal at https://hcs-customer-complaint-portal.vercel.app/ with your full name and registration number referencing this review, so we can discuss your concerns directly and provide the support you deserve.

“Where do I even start- had seen a car they’d advertised on Facebook & despite reading all their bad reviews (for which there are many!) I thought the garage couldn’t really be that bad. How wrong I was. Called to make an appointment to view the car, when I arrived they couldn’t find the car I was there to see. Over half an hour passed when they’d eventually located it. Despite knowing I was coming to view it they hadn’t bothered to clean it or prepare it in any way. The car battery was flat as was the central locking key. After much palaver the salesman eventually worked out how to take the fob apart & unlock the car- but I wish he hadn’t! The car was filthy on the outside which was instantly off putting but when the guy opened the door the overwhelming stench of dog was unbearable & the inside looked like the council had been using it to empty their rubbish collections. Don’t dismiss the bad reviews & waste your time like I did.”

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“Would have given no stars but had to give at least 1 - Found car. Made enquiry. Got PX valuation. Happy, so put £99 deposit on car. Arranged appointment to view and take for test drive. At appointment, met Yusef, took test drive. All good so far. Then had to wait for valuation of our PX? Ray gave us the valuation which was £900 LESS than the valuation we were given online. Ray told us that the online valuation was almost the retail price for our car. Confused as it was the valuation given to us by Hilton themselves. The amended valuation was the same as 'webuyanycar' valuation. Not happy. Extremely disappointed. We had travelled 130 miles. Needless to say we did not purchase the car. Then I had to ask for our deposit to be refunded. Which was done but can take up to 10 DAYS to credit back to the bank! Be warned, if you have a car to PX - CHECK THE VALUATION BEFORE YOU TRAVEL! Would not recommend Hilton.”

Helpful Report

Hilton Car Supermarket is rated 4.9 based on 4,628 reviews