Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.90

“I bought my car just a little over 7months and gear box is spoilt and before that I have to repair the car about twice.And I was told nothing can be done unless I sell the car.How can I go to sleep knowing I have sold a bad car to another person,with my experience I won’t recommend them to anyone.”

Helpful Report

“Customer service is appalling, these are not a professional company. I was purchasing a car and the sales rep said he needed to speak to his manager and he would call me back. Needless to say I havnt been contacted back after waiting all day for the return call to finalise the deal and process, I did some digging and had seen they had taken the car off their website and auto trader and haven't heard back since. If they decided to sell it to someone else or a walk on that's fine but a professional courtesy call would have been nice. That's if the car even existed. These strike me as total scammers and time wasters... PLEASE DO NOT USE FOR YOUR OWN GOOD! Find a different reliable professional car dealership.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to provide us with your feedback regarding your recent experience at Hilton Car Supermarket. We truly appreciate your honesty and willingness to share your concerns with us. First of all, please accept our sincere apologies for the lack of communication and the inconvenience you experienced during your car purchase process. We understand how important it is to stay in touch with our customers and provide a seamless experience. It is disheartening to hear that we failed to meet your expectations in this aspect. Your mention of our customer service is appalling and the perception that we are not a professional company is highly concerning. We strive to provide exceptional service and maintain a trustworthy reputation. Your feedback highlights areas that require immediate attention and improvement, and we assure you that we are taking your comments seriously. We are currently investigating the issues you mentioned regarding your case, as we value every customer's satisfaction. We need to maintain transparency and professionalism throughout the entire car-buying process. We genuinely apologize for any frustration or inconvenience you have faced and assure you that this is not reflective of our standard service. We would greatly appreciate it if you could provide us with more specific details about your experience, such as the date and the name of the sales representative involved via email at support@hiltoncarsupermarket.co.uk. This information will greatly assist us in our investigation and help us rectify any shortcomings. Thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we genuinely appreciate your assistance in helping us become a better car dealership.

“Buyers beware - poor quality cars and service! I went to Hilton Car Supermarket to look at 5 cars I had seen on their website. First impressions started well with a large fleet of what I was looking for and a fair price – so I thought. From going down there, I found all those cars had no coolant, no oil and not enough petrol to take on a test drive. On my first visit, I waited nearly 30 minutes for the salesperson to put the relevant fluids in one of the cars to attempt to test drive it but their workshop was closed so couldn’t put coolant and oil in it. One of the cars also had mould on the seats and carpets. I made the decision to pay the £99, apparently fully refundable, reserve on one car to take out on a test drive the next day and, in hindsight, I wish I didn’t bother. This particular car had the low fuel light warning when I arrived so couldn’t take it out for a proper run and it had barely legal tyres all round, something that was an advisory on the previous MOT’s that I found on my checks the night before. When I spoke with the salesperson about this, he said they wouldn’t negotiate on price or rectify this issue. I felt rushed after the test drive, like he wanted me to leave and didn’t want to spend the time with me to look at other cars since I pointed out the faults on the one I test drove. Needless to say, I requested a refund for the £99 holding fee via email, as I was instructed to do although the salesperson omitted to tell me to include my bank details in the email. After daily emails (all ignored) and phone calls where I was promised the refund was processed and finance would acknowledge my email (which never happened), being told their finance person and sales manager have left the business since I requested the refund, that their banking system was having issues, it took almost two weeks to finally receive the refund which was only a result of my last phone call and me physically going down to the premises and speaking with a business manager. I was told that managers do not talk to customers which is why I went down as I couldn’t get any real assistance via phone or email. The trade in value for my existing car was also an insult! It was worth 30-40% more than they quoted from Autotrader which I did get at another reputable garage when I purchased a car from them. The staff at Hilton Car Supermarket are rude, condescending and obnoxious liars and the quality of the cars fits the persona of the staff and company. If you value your money and the security of a reliable car, I suggest you look elsewhere. I have since reported their business activities to the AA and the FCA.”

Helpful Report

(Hilton Car Supermarket) -

Hello! We are deeply sorry to hear about your negative experience with us at Hilton Car Supermarket. It's truly disappointing to learn that your visit did not meet your expectations and that you encountered several issues during your time with us. We apologize for the inconvenience you faced with the cars not being properly prepared for test drives and the issues with the £99 holding fee refund process. This is not the standard of service we aim to provide, and we appreciate you bringing these matters to our attention. Regarding the trade-in value of your existing car, we aim to offer fair and competitive prices based on market values. We regret that you felt the offer was not satisfactory and understand how this could have contributed to your overall dissatisfaction. Your concerns about our staff's conduct and communication will be addressed internally to ensure that all team members uphold the high standards of professionalism and courtesy we expect at Hilton Car Supermarket. We take your feedback seriously and will use it to make the necessary improvements to our processes and customer service. We hope that you will consider giving us another opportunity to serve you better in the future. If you have any further questions or would like to discuss your experience in more detail, please feel free to contact us directly.

“Would not trust them, gave one price as part x then changed it and tried to make out there was loads of faults with the car, they forgot I was a mechanic”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your feedback about your experience at Hilton Car Supermarket, Fred. We greatly appreciate hearing from our customers and value your honest opinion. Firstly, we want to sincerely apologize for the inconvenience caused by the issue you mentioned regarding the price change for your part exchange. We understand how frustrating this can be, and we apologize for any confusion or inconvenience it may have caused. Additionally, we apologize for any misunderstanding regarding the alleged faults with the car. Rest assured, we take your concerns seriously and will address them with our team to ensure this is not the norm for our customers. We truly value your expertise as a mechanic, and we regret that our actions did not reflect the trust you placed in us. We would like to invite you to share your thoughts on how we can improve our processes and ensure a better experience for our customers moving forward. Your insights and suggestions are invaluable to us. Once again, we want to express our appreciation for bringing these issues to our attention. Please be assured that we are committed to making things right and providing a more positive experience in the future. If there is anything else we can do for you, please do not hesitate to let us know via email at support@hiltoncarsupermarket.co.uk.

“I was sold a car that had many faults that was not listed. I had to bring my car back 4 times in a space of three weeks to get repaired.”

Helpful Report

(Hilton Car Supermarket) -

Thank you very much for taking the time to share your feedback about your recent experience at Hilton Car Supermarket. We truly appreciate your honest input and are sorry to hear that you encountered several faults with the car you purchased that were not listed. We sincerely apologize for any inconvenience this has caused you and the inconvenience of having to bring your car back for repairs on multiple occasions within such a short period. This is not the level of service we strive to provide, and we understand the frustration it must have caused. To better understand the situation and make improvements, we would like to extend our invitation for you to discuss the matter further. We would be grateful if you could share more specific details about the issues you faced and any suggestions for how we can enhance our processes via email at support@hiltoncarsupermarket.co.uk. Our ultimate goal is to ensure our customers have a positive experience with us, and we value your insights in helping us achieve this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a resolution.

“Noticed a car beginning of a week. Submitted an online query took them several days to get back to me. Should have been my first warning (and looking at reviews this is common practice). Decided I liked a car and a online video was eventually sent 5 days after initially requesting it online. At this point I'd had enough and was ready to walk away (I should have). Spoke to finance man and the next thing they managed to do quickly - suprise suprise - was sorting finance out ££££. Put a deposit down and then changed my mind as I really don't like how the company tewar you as a customer (this is before you buy a car) so was worried about aftercare especially as I'm 300 miles away from the premises. Told them I wished to opt out. Refused to refund my deposit despite distance Selling Rules and motorombudsman website stating they need to. Again no promised call backs. If you must buy from these, do EVERYTHING online or over the phone. Don't visit the showroom until you're ready to pick up the vehicle. Their company policy doesn't overrule UK legislation. "If you’ve placed a deposit on a vehicle at a distance, either online or over the phone, you are entitled to cancel your order within 14 days and receive a full refund of your deposit, regardless of your reasons or any money the retailer has spent." ombudsman website. They've admitted they were wrong in regards distance Selling, however my deposit is yet to be refunded or acknowledged. Happy to take your money, not so happy to give it back!”

Helpful Report

“Initially, I was happy with their service, especially as they damaged the wing mirror before collection and ordered a replacement. But I found there was no spare wheel in the boot and when I called to ask them to get me one they said if there is no spare wheel when it's sold then you don't get one. As they claim that customer satisfaction is their USP, I don't understand this.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to provide us with your feedback on your recent experience at Hilton Car Supermarket, Damian,. We truly appreciate your honesty and willingness to share your thoughts. We understand that you were initially satisfied with our service, especially considering the wing mirror incident and the replacement we ordered. We deeply apologize for any inconvenience caused by the absence of a spare wheel in the boot. It is our sincere desire to ensure customer satisfaction, and we certainly do not intend to fall short of that commitment. Your comments have raised a valid concern, as customer satisfaction is indeed our unique selling point. Your valuable input will immensely help us improve our services and ensure such incidents do not recur in the future. Please do not hesitate to reach out to us with any further suggestions or concerns you may have at support@hiltoncarsupermarket.co.uk. Once again, we are grateful for your feedback, and we look forward to hearing from you soon.

“Avoid this company, my mother was sold a car by these people drove it 3 times at most. Before it broke down leaving her to pay the costs. The finance company unusually withdrew the financial agreement meaning my mother could return the car. Fortunately getting another car from a trusted company, unfortunately she was left to pay for the repairs prior to taking the car back to this company, Hilton’s have promised numerous times to repay the my mother for the repair bill of the alternator of a car might I add was only a few years old at most doing on 20 odd thousand miles. Jay is now avoiding contact, I have been advised by my mother and has also failed to return my calls. In today’s current financial climate normal working class people cannot afford to be made out of pocket for fake so called reputable company. AVOID!”

Helpful Report

“I have a very bad experience whit them , I paid deposit for one of them car and then they contact me and told me the price it was wrong and after one week they email to me the price for the car it was drop to the initial price. Now I have more then 2 weeks and still I didn’t receive my deposit back.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sincerely sorry to hear about the inconvenience you've experienced. Your situation doesn't reflect our standard of service, and we apologize for any confusion or delay regarding the deposit refund. Please reach out to our team directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we'll swiftly address this issue. Your feedback helps us improve, and we genuinely appreciate your patience and understanding.

“For some reason you won't allow me to enter a review on Google But I visited last Wednesday morning without an appointment to look at a vehicle i wanted to buy. After waiting 20mins I signed out of the guest book and left. I then purchased a car elsewhere that day.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sorry to hear about the inconvenience during your visit. We deeply value your time and apologize for the wait you experienced. We strive to offer prompt assistance to all our customers. Your feedback helps us improve, and we regret not meeting your expectations on your recent visit. If there's anything we can do to assist you further, please don't hesitate to reach out via email at hiltonassist@hiltoncrsupermarket.co.uk. We appreciate your consideration and hope to have the opportunity to better serve you in the future.

“At first it was all good but once the finance company realised then there was no communication from Hinton despite calling several time being told that that the person you are dealing with is busy they will ring you back but never got a call back. Even drove 2 hours after an appointment to see the car. Waited about 20 minutes before someone came to help us despite checking in at reception. Was just given the key and shown the car. Took sometime for someone to give us an update. Got transferred to another person for collection. The day we went to collect the car the it was the person day off so he informed us his colleague will deal with us. Got there, checked in at reception as before it takes another 20 minutes before we are seen. Nobody really knew what was going on. The two guys who were on the shop floor then did there best to check on the system and started to help us. The car had no fuel at all on red that that they had to put warm water on the windscreen to get the ice off. Told them as least they could have fueled up at least it wont be flashing for fuel was informed you should have sorted with your sales person. There was no v5, only service history for the last 3 years. The car ran out of fuel just as we were getting to the nearest fuel station pushed to the fuel pump. It was not a good experience of purchasing a car.”

Helpful Report

(Hilton Car Supermarket) -

Hello Linah! We sincerely apologize for the inconvenience you've faced throughout this process. Your experience does not align with our standards, and we're committed to resolving these issues promptly. We deeply regret the lapses in communication and the inconvenience during the collection. Rest assured, we're investigating and taking necessary steps to prevent a recurrence. We understand the frustration regarding the fuel situation, and we'll address this internally to ensure better preparation in the future. Your feedback is invaluable, and we appreciate your patience. Please contact us directly to discuss this matter further via email at hiltonassist@hiltoncarsupermarket.co.uk, and explore ways to make amends. Your satisfaction is our priority, and we're dedicated to improving your overall experience with Hilton Car Supermarket.

“They were very nice at the start the sales executive was named dale. When it come to see in the car I noticed that the tire were not at legal limit and under the bonnet the car has had some doggy repair’s. At this point dale got very rude and made excuses like your getting a second hand car it does not need to mess any legal law.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Usama for your feedback about your experience at the Hilton Car Supermarket. We sincerely apologize for the inconvenience you experienced during your visit. Providing quality service and reliable vehicles is our top priority, and it's disappointing to hear about the issues you encountered. We understand your concerns regarding the condition of the car and the response received. We'll address this matter internally to ensure that our team provides better assistance and addresses such concerns with the utmost professionalism. Your feedback is valuable, and we appreciate you bringing this to our attention. If there's anything we can do to assist further or if you have any additional details to share, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk. We aim to improve based on your feedback and hope to restore your confidence in us.

“No fuel in car , car still registered as disabled so I had to go post office to change before I could even drive the car. Car filthy when test driven. 4 hrs to buy a car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your feedback, Ashley! We are very sorry to hear that your experience of purchasing a car at Hilton Car Supermarket wasn't the best. We understand that you faced issues like no fuel, having to go to the post office to change the registration, and a filthy car when you test drove it. We apologize for all of this and we would really appreciate it if you could tell us what we can do to ensure a better experience for you and future customers. Thank you again for your valuable feedback.

“Excellent service quick response thank you Hilton team”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your experience, Mubarek! We're thrilled to hear that you had an excellent encounter with our team at Hilton. Providing prompt and efficient service is always our priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us and will be shared with the entire team.

“Worst experience of trying to buy a car looked at one test drived it went to pay for it only to find out it was already sold aweful service tried to look at 2 other cars they said they had only to find out the cars weren’t there walked out in the end of 2 hours of sitting around would not buy a car there went somewhere else got excellent service and a car”

Helpful Report

(Hilton Car Supermarket) -

Hello Julie! We apologize for the inconvenience you experienced during your visit. This is certainly not the level of service we aim to provide. We understand your frustration, and we're sorry for any confusion or delays you encountered. Your feedback is valuable, and we'll use it to address areas for improvement. If you have any further concerns or if there's anything we can do to regain your trust, please feel free to reach out via email at hiltonassist@hiltoncarsupermarket.co.uk. We appreciate your understanding and wish you the best with your new car.

“Dreadful experience. We arrived on time for our appointment; 15 minutes later we were told the car was ready for us to look at and shown where it was with no-one to talk to. Other customers were offered a drink; we weren't. The car itself was in a disgusting state. There was an empty drinks can on the front seat and the drivers footwell looked as though someone had just come off a building site. All the seats had bits on so no effort at all made to clean the interior. Trying to sell a £10k car in that condition was disgraceful particularly when the pictures on line showed it in perfect condition and cleanliness. Where did those pictures come from? We were also totally underwhelmed with the salesmen we saw. They were all scruffy, dirty shoes and not at all what I would expect for that type of interaction. Overall very disappointing and would not recommend at all.”

Helpful Report

(Hilton Car Supermarket) -

We are committed to providing exceptional service and ensuring that our customers have a positive experience. What you've described is not reflective of our standards, and we are genuinely sorry for any lapse in the service you received. Hello David! We would appreciate the opportunity to make things right and address your concerns. If you are willing to give us another chance, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we will work to ensure that your next visit meets your expectations. Your feedback is essential in helping us improve, and we hope to regain your trust and provide you with the experience you deserve. Thank you for bringing this to our attention.

“The dead tropical fish floating in the tank for two days should have given me a hint as to the service that would be provided. Sad to say that the bad experience with Hilton will leave us scarred for a long time. Whilst we remained calm and offered them every chance to keep our money nobody took responsibility and we had to get our money back (even though we had to refuse to leave until monies had been transferred) Turned out good in the end as we got a better car and great service elsewhere and even got £350 more for our part exchange vehicle. Winning I’ve never ever left a bad review anywhere before so this is a first for me too”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced. We completely understand why it would leave you feeling uneasy about the service provided. We sincerely apologize and are disappointed that this happened to you. We appreciate you for taking the time to let us know about your experience and we will definitely do our very best to improve going forward. Please don't hesitate to reach out to us via email at hiltonassist@hiltoncarsupermarket.co.uk with any further suggestions on how we can make things better. We value and appreciate your feedback.

“Been contacted them to discuss buying a car with a part exchange. They agreed to text back with the valuation of the part exchange but never did. Tried to phone them again a few times, but they kept hanging up! No explanation! Poor service!!”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to provide us with feedback about your experience at Hilton Car Supermarket. We're sorry to hear about the poor service you experienced while trying to discuss a potential car purchase and part exchange. That's not the level of service we aim to provide to our customers. Your feedback is valuable to us, and we'll make sure to address this issue and improve our communication and customer service. If you have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out via email at hiltoassist@hiltocarsupermarket.co.uk. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

“Arrived to view a vw polo having travelled 2 hours to get their only to find the car with a brocken mirror, various scratches, damaged air vents. The car had not been valeted properly with personel belongings still in glove compartment .The rear of the vehicle had also had some bodywork badly repaired and this was a vehicle with only 26000 miles on the clock . Prior to arriving I asked the sales person for a detailed body report and was told that the car had no marks on it ! Unfortunatley I would not recommend this company to anyone.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your experience with us, Steve. It's really disappointing to hear that you had such a bad experience with us and that the car didn't meet your expectations. We are sorry that this happened, and we take it as a learning opportunity on how we can improve the quality of our service and products. We apologize for whatever trouble and inconvenience this may have caused you. We value all feedback. Once again, thank you for bringing this to our attention.

“Very disappointing. I saw a car on eBay, being sold by Hilton car supermarket. I checked it on their website and it was there for sale and available. I made contact through the online form and then was bombarded with computer generated emails. Some saying the price has then been reduced which was incorrect. It was still the same as the advertised price. I phoned up Sunday and was told the vehicle was no longer available. At this point, that was fine. I unsubscribed from their mailing lists. Now in the knowledge that vehicle is not on the cards. Monday I received a phone call from staff at HCS saying about my enquiry so I told them that the previous day I was told the vehicle had sold and was no longer available. I was then told that it was reserved but not sold. By reserved they mean the £99 reservation deposit you can make online. So they arranged an appointment and I jumped in the car and drove over to them. Only to find, having been stood around for around 10 minutes waiting for one of the many advisors to come and deal with me, that the car was not available. The premises is large with lots of stock front and back. However, past this, a few things show to me that they can’t be as professional as they try to portray. From the sad depressing looking fish tank in need of maintenance, the welcome desk still showing signs of the previous company branding that they haven’t bothered to remove properly to the gaggle of staff wandering around looking lost and unsure. Even some of the higher value cars out the front are poorly presented. 2 hour round trip for nothing. I then asked to speak to the manager. Sat in an area at the back of the showroom, the manager who just told the representative to tell me the car isn’t available. Raised eyes and glances over the divider as they decide what to say. Bored of waiting I went over and said I wanted to speak to him not stand there wasting more time. To which I explained they need communication between staff and to make sure vehicles are removed from the website when they are no longer available. I was told that it had been reserved and that I should have reserved it. I said why would I pay £99 for a car I’ve not seen. The manager agreed ‘yeah you’re right’. Having read their terms and conditions around this, I’d advise you do the same before doing this. The reservation is with an intention to buy not to view. They also reserve the right to sell the car from under you as well within your reservation period. I was then told, the car was still there, which I knew having already seen it parked outside, and that I could still see it. Which is pointless as it’s no longer available. Absolutely pointless, waste of time and fuel. Clearly a lack of communication between employees and personally I think a lack of care for the fact they, as a company have told somebody to come down knowing I would be traveling an hour to them, when the car wasn’t even available. When I sold my last car, I sold it to cazoo, I was treated like a valued customer, they were attentive, prompt and professional and did exactly what they said they would do. I bought that same car from main dealer, again the same service. I would normally buy or sell privately when it comes to getting a new car and have always had good experience. For this car I’m looking for HCS was the closest to me for me to actually see and test one of these cars and sadly it’s left a sour taste in my mouth. They would not be getting any recommendations from me”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to provide your feedback of our company. We are sorry to hear about your experience of our services. We are dedicated to providing excellent customer service and we are deeply sorry that we failed to meet your expectations. We thank you for pointing out the areas requiring improvement and will actively work towards rectifying the areas that need correction. We are taking this opportunity to better our services and improve the overall experience of our customers. Thank you again for your feedback.


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Hilton Car Supermarket Reviews