Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 3,665 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 3,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“LS69CNZ VW Passat. I bought and paid for this car but had to point out it had a partial deflated tyre. this would be investigated before it was delivered on 2nd December.the car was serviced I was told. the car was not delivered at the agreed time, after 4 phone calls but getting nowhere i had to have a taxi to go and pick it up. 2 days later a screen massage said I was losing pressure, nail in the tyre, new tyre, was promised £40 towards it., this has so far not materialised. On 8th December I set out to visit Cumbria, about 120 miles up the motorway a screen message told me to check the oil level, I added oil , some service!!!”

Helpful Report

“Hilton Car Supermarket: A Disappointing and Dishonest Experience I am writing this review to share my deeply negative experience with Hilton Car Supermarket. My recent purchase turned into a nightmare due to their dishonest sales practices and appalling customer service. After buying a car from Hilton Car Supermarket, I discovered significant overspray, indicating that the vehicle had been repainted. This crucial information was never disclosed to me during the sales process. It became clear that the car had likely been involved in an accident and subsequently repaired, a fact that should have been revealed upfront. Upon confronting the business manager with my findings, I was met with blatant denial and dismissive behavior. I demanded a compensation and was refused, Despite being within the return window, my request to return the vehicle was flatly rejected. The manager's response was incredibly unprofessional, essentially telling me to "do whatever I wanna do" when I expressed my dissatisfaction. This lack of transparency and refusal to address the issue has left me with a vehicle of questionable history and a profound sense of distrust. The entire experience was marked by dishonesty and a complete disregard for customer satisfaction. I cannot recommend Hilton Car Supermarket to anyone. Save yourself the aggravation and potential financial loss by taking your business elsewhere. This company's unethical practices and poor customer service are simply unacceptable.”

Helpful Report

Hi Shedrach, thank you for bringing this to our attention. We are genuinely sorry to hear about the concerns you raised and understand how disappointing this situation must have been. Our Aftersales Team has already clarified that the vehicle was not involved in an accident, and the slight overspray noted is a minor cosmetic imperfection that can occur on used vehicles. This was present at the time of your viewing and purchase, and as it is not a mechanical fault, we are unfortunately unable to offer further support regarding this cosmetic matter. We appreciate your feedback, as it helps us continue improving our processes and communication for future customers.

“I wouldn’t waste your time with this company. From the start you feel like a pawn on a conveyor belt and despite there being lots of staff floating about trying to look busy, you’ll be lucky if one of them makes eye contact. To add to this the not only are the cars substandard but the after service is dreadful. Do not trust anything that these people say! They are dishonest and out for any penny that they can get out of you.”

Helpful Report

Dear Customer, thank you for sharing your feedback. We are truly sorry to hear about your experience and completely understand how frustrating this must have been. At Hilton Car Supermarket, we take feedback seriously and are committed to ensuring every customer receives professional, transparent, and respectful service. Please reach out to us via our customer portal at https://hcs-customer-complaint-portal.vercel.app/ with your full name and registration number referencing this review, so we can discuss your concerns directly and provide the support you deserve.

“Where do I even start- had seen a car they’d advertised on Facebook & despite reading all their bad reviews (for which there are many!) I thought the garage couldn’t really be that bad. How wrong I was. Called to make an appointment to view the car, when I arrived they couldn’t find the car I was there to see. Over half an hour passed when they’d eventually located it. Despite knowing I was coming to view it they hadn’t bothered to clean it or prepare it in any way. The car battery was flat as was the central locking key. After much palaver the salesman eventually worked out how to take the fob apart & unlock the car- but I wish he hadn’t! The car was filthy on the outside which was instantly off putting but when the guy opened the door the overwhelming stench of dog was unbearable & the inside looked like the council had been using it to empty their rubbish collections. Don’t dismiss the bad reviews & waste your time like I did.”

Helpful Report

“Would have given no stars but had to give at least 1 - Found car. Made enquiry. Got PX valuation. Happy, so put £99 deposit on car. Arranged appointment to view and take for test drive. At appointment, met Yusef, took test drive. All good so far. Then had to wait for valuation of our PX? Ray gave us the valuation which was £900 LESS than the valuation we were given online. Ray told us that the online valuation was almost the retail price for our car. Confused as it was the valuation given to us by Hilton themselves. The amended valuation was the same as 'webuyanycar' valuation. Not happy. Extremely disappointed. We had travelled 130 miles. Needless to say we did not purchase the car. Then I had to ask for our deposit to be refunded. Which was done but can take up to 10 DAYS to credit back to the bank! Be warned, if you have a car to PX - CHECK THE VALUATION BEFORE YOU TRAVEL! Would not recommend Hilton.”

Helpful Report

“Deceptive and poor customer services. Spent 10k on a car to find car mats were covering up a significant hole in the footwell of the vehicle. Contacted company regarding this. Complaints system didn't work. Had to contact directly. Had to chase up the complaint. Was finally offered to fix this hole taking patch work from the boot. Resulting in loosing the car for a day and driving long distance. Offered me £100 to get it fixed myself. It took two weeks of chasing up calls and emails before I got this £100 of them. Absolute joke. Flashy when you walk in but once payment is made they do not care about any further support. Would never return, would never recommend.”

Helpful Report

“Do not take out their warranty my daughter bought a £14000 car took out £1500 warranty and 5 months later the engine has failed and the warranty company are saying there is a £1000 claim limit! This was never explained to us at the time of purchase and isn’t in the documentation we were shown or given. Now being told it’s in a document that was emailed out 3 days later!!”

Helpful Report

“They are pathetic promised refund still no refund in my account.”

Helpful Report

“Alwyas having to chase them up for updates and then once you get on the phone further chase up it’s just a horrible experience it’s not worth going to Hilton they have defective sub par cars which barley work”

Helpful Report

“I’m waiting on a response for a miss sold vehicle!! I am yet to hear back from them after email and email and phone calls!!”

Helpful Report

“I bought a Volvo S90 from this place and it was faulty within 48 hours. From day one, they couldn’t care less. It took them over three weeks just to start acknowledging me, and even then, their attitude was disgusting — rude, arrogant, and completely dismissive. They claim they “kept in contact” — that’s an outright lie. I was the one chasing them every single time. I’ve sent over a dozen emails and got two replies. I’ve sat on hold for half an hour or more just to get through to them. Not once did they call me to give me an update. Meanwhile, I’m out of pocket for window tints I paid for, road tax for two months for a car I didn’t drive and insurance and I’ve wasted my time, money, and effort because they sold me a broken car and then ignored me. This dealership is dishonest, unprofessional, and treats customers with zero respect. They take your money, sell you a problem, then vanish. Do yourself a favour — avoid them like the plague”

Helpful Report

“Avoid this company – complete waste of time and money! I paid a £99 deposit to reserve a car, as instructed by the dealership. They told me I’d get a call back within an hour to move forward with the process. No one called me. After two hours, I called them myself only to be told the car had already been sold to someone else – despite my deposit being paid. To make matters worse, they ran a credit check on me (which now shows up on my Experian report), even though the car was no longer available. I’ve now seen many other negative reviews describing the same careless and dishonest behavior, and sadly, they’ve just proven them right in my case. This company is completely unprofessional. Taking people’s deposits, running credit checks, and then selling the car behind your back is not only disrespectful – it's borderline unethical. Do yourself a favor and stay far away from these guys. I’m now chasing a refund and regret ever dealing with them.”

Helpful Report

Hi Constantin, we’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been. We regret the miscommunication regarding your reservation and the inconvenience caused by the credit check. This is not the standard we strive to uphold, and we apologise for falling short. We are eager to resolve this for you and have already sent an email and made two attempts to contact you by phone. Please check your inbox for a message from hiltonassist@hiltoncarsupermarket.co.uk and respond at your earliest convenience so we can move forward and provide the support you deserve. Thank you for your patience.

“Very disappointed I bought a discovery March 2025 it was a faulty car, I have been following trading standards under consumer act and been waiting for a refund for 4weeks since they have had the car and still no refund. I keep being told it will be paid and then that day it does not get paid. I am unable to get hold of Venu after sales manager. He does not answer calls or respond to messages. Rarely emails and then it is false information. I am hoping they come through before having to follow legal advise. Extremely disappointing and stressful situation to be left it.”

Helpful Report

Hi Annemarie, thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation has caused you. We fully understand how upsetting it has been, especially with the delays and difficulty in reaching our aftersales team. There was an unfortunate miscommunication, and we sincerely apologise for that. However, we are pleased to confirm that the issue has now been resolved and you have been paid in full for the repair. We genuinely appreciate your patience throughout this process and remain committed to providing better support moving forward.

“Bought a used car that broke down in a week. Zero support from after-sales, no updates, and no resolution. Car still with them, unusable. Regret buying from them – stay away! #CarBuyersBeware #UsedCarScam”

Helpful Report

Hi Harun, thank you for sharing your experience. We are truly sorry for the distress and inconvenience this situation has caused. Unfortunately, the fault with the hybrid system was unforeseen during the initial checks, and we sincerely apologise for any breakdown in communication. However, we have agreed to switch your vehicle as a resolution due to the unexpected delay. We genuinely appreciate your patience and remain committed to ensuring a smoother and more positive experience moving forward.

“Very poor customer service, warranty issues it’s seems like making fool of customers”

Helpful Report

“Purchased a car last week with two unsafe car tyres on the back which only realised when getting home. Have made 9 calls to the Hilton, 3 times told someone would call me back and haven’t, this was Monday and Tuesday. The after sales manager is impossible to get hold off, he never answers his phone, mailbox is full and still waiting for a reply from my email with proof of issues since Thursday!! The tyres have been mentioned on numerous MOTs and any inspection done by the garage prior to selling would see they are unsafe and older than the recommended AA lifespan. Now have had to purchase 2 new tyres at an additional cost and still waiting for Hilton to acknowledge their fault and come back to me. No wonder you can buy and drive away the car the same day, but if you then get a problem, service is nowhere to be found!!!”

Helpful Report

We’re sorry to hear about your recent car purchase experience and understand your frustration regarding the unsafe tires and any breakdown in communication. At Hilton Car Supermarket, customer satisfaction is our priority, and we appreciate your feedback. Please share your contact details at hiltonassist@hiltoncarsupermarket.co.uk, and our aftersales team will reach out promptly to assist you. We look forward to making things right.

“Brought a car 3 weeks ago. After care is shocking. Have waited 2 nearly 3 weeks for some communication regarding my refund… and received absolutely nothing.”

Helpful Report

Thank you for sharing your experience, and we're truly sorry to hear about the lack of communication you've faced regarding your refund. We understand how frustrating it can be to feel unheard during this process. Please know that we take your feedback seriously, and we are currently investigating the situation to improve our after-care services. We appreciate your patience, and a member of our team will be in touch shortly to address your concerns and provide you with an update. Thank you for bringing this to our attention.

“Customer service doesn't exist been trying for over 7 months to get them to carry out what they said they would do when purchased the car and never getting any response also the warranty they provide is a complete waste off money”

Helpful Report

Thank you for your feedback, Dean. We sincerely regret to hear about your experience and understand your frustration. It’s disappointing to know that we have not met your expectations in providing the level of customer service you deserve. We acknowledge that our communication could have been better, and we are looking into the matters you raised regarding the warranty. Your comments are vital, and we will use them to improve our processes going forward. We truly appreciate your patience, and we would like to resolve your concerns as swiftly as possible. Someone from our team will be in touch to ensure we address this you've faced. Thank you for bringing this to our attention.

“First time I went there, the sales assistant was friendly, offered a hot beverage, had the cars waiting, didn’t like the fact that they sit besides you on a test drive. Second car I viewed had mould in the footwells and seats, so decided to keep looking. Second time I went, greeted by a different sales assistant, he went away and then another sales assistant came over and apologised that the car had just had a holding fee paid, so the third time I went, I’d paid a holding deposit for the car, got there, another different sales assistant greeted me, went off to get paper work to sign for a test drive, again, they would be in the car, which I find very off putting. He was taking a whole so went to have a look at the car, noticed the front tyre was flat, too flat to test drive safely, and this car also had mould growing. Now the first sales assistant I saw had said that someone must have left a window open by accident- it stank of mould- now another car of theirs also had mould growing. I got my car my car back and left. Will never recommend the place ever. I know her texts of the cars I saw saying they have resided the price- which they haven’t, they put the price up then reduce it again, and do the same process again and again. Since October 2024, they still have the cars for sale.”

Helpful Report

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visits to us. It's concerning to hear about the condition of the cars and the inconsistencies in our service. Your feedback regarding the test drives and the mould in the vehicles is important, and we will be addressing this matter internally to ensure improvements. We understand that your experience fell short of your expectations, and we appreciate your honesty. A member of our team will reach out to you to discuss your concerns further. Thank you for bringing this to our attention.

“Stay away from them! I waited 8 hours just to find out my finance wasn’t approved and they told me before I left it is approved. Scammers”

Helpful Report

Thank you for your feedback. We're truly sorry to hear about your experience with us. It's disappointing to know that you faced such a long wait only to find out your finance wasn't approved. We understand how frustrating this must have been, especially after being initially told otherwise. Your comments are important to us, and we're taking them seriously to ensure improvements in our communication and processes. A member of our team will reach out to discuss your concerns further. Thank you for bringing this to our attention.

Hilton Car Supermarket is rated 4.9 based on 3,665 reviews