Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 2,383 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,383 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Buyers beware - poor quality cars and service! I went to Hilton Car Supermarket to look at 5 cars I had seen on their website. First impressions started well with a large fleet of what I was looking for and a fair price – so I thought. From going down there, I found all those cars had no coolant, no oil and not enough petrol to take on a test drive. On my first visit, I waited nearly 30 minutes for the salesperson to put the relevant fluids in one of the cars to attempt to test drive it but their workshop was closed so couldn’t put coolant and oil in it. One of the cars also had mould on the seats and carpets. I made the decision to pay the £99, apparently fully refundable, reserve on one car to take out on a test drive the next day and, in hindsight, I wish I didn’t bother. This particular car had the low fuel light warning when I arrived so couldn’t take it out for a proper run and it had barely legal tyres all round, something that was an advisory on the previous MOT’s that I found on my checks the night before. When I spoke with the salesperson about this, he said they wouldn’t negotiate on price or rectify this issue. I felt rushed after the test drive, like he wanted me to leave and didn’t want to spend the time with me to look at other cars since I pointed out the faults on the one I test drove. Needless to say, I requested a refund for the £99 holding fee via email, as I was instructed to do although the salesperson omitted to tell me to include my bank details in the email. After daily emails (all ignored) and phone calls where I was promised the refund was processed and finance would acknowledge my email (which never happened), being told their finance person and sales manager have left the business since I requested the refund, that their banking system was having issues, it took almost two weeks to finally receive the refund which was only a result of my last phone call and me physically going down to the premises and speaking with a business manager. I was told that managers do not talk to customers which is why I went down as I couldn’t get any real assistance via phone or email. The trade in value for my existing car was also an insult! It was worth 30-40% more than they quoted from Autotrader which I did get at another reputable garage when I purchased a car from them. The staff at Hilton Car Supermarket are rude, condescending and obnoxious liars and the quality of the cars fits the persona of the staff and company. If you value your money and the security of a reliable car, I suggest you look elsewhere. I have since reported their business activities to the AA and the FCA.”

Helpful Report

(Hilton Car Supermarket) -

Hello! We are deeply sorry to hear about your negative experience with us at Hilton Car Supermarket. It's truly disappointing to learn that your visit did not meet your expectations and that you encountered several issues during your time with us. We apologize for the inconvenience you faced with the cars not being properly prepared for test drives and the issues with the £99 holding fee refund process. This is not the standard of service we aim to provide, and we appreciate you bringing these matters to our attention. Regarding the trade-in value of your existing car, we aim to offer fair and competitive prices based on market values. We regret that you felt the offer was not satisfactory and understand how this could have contributed to your overall dissatisfaction. Your concerns about our staff's conduct and communication will be addressed internally to ensure that all team members uphold the high standards of professionalism and courtesy we expect at Hilton Car Supermarket. We take your feedback seriously and will use it to make the necessary improvements to our processes and customer service. We hope that you will consider giving us another opportunity to serve you better in the future. If you have any further questions or would like to discuss your experience in more detail, please feel free to contact us directly.

“Avoid this company, my mother was sold a car by these people drove it 3 times at most. Before it broke down leaving her to pay the costs. The finance company unusually withdrew the financial agreement meaning my mother could return the car. Fortunately getting another car from a trusted company, unfortunately she was left to pay for the repairs prior to taking the car back to this company, Hilton’s have promised numerous times to repay the my mother for the repair bill of the alternator of a car might I add was only a few years old at most doing on 20 odd thousand miles. Jay is now avoiding contact, I have been advised by my mother and has also failed to return my calls. In today’s current financial climate normal working class people cannot afford to be made out of pocket for fake so called reputable company. AVOID!”

Helpful Report

“Amazing! Each staff that supported me to get me financed from beginning to end were very helpful, let me know that i could call them if I had any issues. They were polite and patient and got everything done for me within 2-3 days. Very happy with my service that I received. Thank you guys!”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Chizzel, for your 5 star rating! We are glad to hear that you had an amazing experience at Hilton Car Supermarket and that each staff member was supportive and helpful throughout the financing process. We greatly appreciate you taking the time to share your experience with us and we are delighted that it was a positive one. Thank you for your kind words and continued support!

“I have no words to adequately express my appreciation for the superb service I received from the Hilton automobile Super Market dealership. Considering the circumstances, my interaction with them was nothing less than extraordinary.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your kind words, Ellie! We are truly touched by your heartfelt words of appreciation! It was our pleasure to provide you with superb service at Hilton Car Supermarket. Even in challenging circumstances, our team strives to go above and beyond to ensure every customer's experience is extraordinary. Thank you for choosing Hilton Car Supermarket, and may your journeys in your vehicle continue to be extraordinary and enjoyable!

“The automobile was brought on time by a very polite and helpful staff member, and it was precisely as described and shown on the website.”

Helpful Report

(Hilton Car Supermarket) -

Thanks for your - star rating of Hilton Car Supermarket, Lukas! We're glad that the automobile was brought on time by our professional staff member, and that it was precisely as described and shown on the website. We really appreciate your feedback and hope you enjoy your car for many years to come!

“If possible I would give zero stars for the service that we received. The taking ownership of the vehicle was a problem as they couldnt deliver when promised and promised compensation for the inconvenience. It took 2 months for them to sort out even with me chasing and then the compensation was less than promised. We were promised 3 years breakdown cover which isnt worth the paper that its written on. We have never received a V5 log book so when we called the DVLA we were informed that the ownership had never been transferred over to us. Absolutely shocking service. Would never recommend them again.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to leave us a review, Nick. We apologize for the bad experiences you have had at Hilton Car Supermarket. We are sorry that you weren't able to take ownership of the vehicle when promised, and that it took 2 months for us to sort it out. We'd love to know how we can make things right so if there's anything else we can do, please do not hesitate to let us know. Thanks again for your feedback.

“Brilliant Service Fantastic service.”

Helpful Report

(Hilton Car Supermarket) -

Dear Vincent Wayne, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

“Best place to Buy Cars on good price with 14th days back warranty. Appreciated!”

Helpful Report

(Hilton Car Supermarket) -

Thank you Alma Aguilar for taking the time to leave us great feedback! We are glad to hear you had a good service with us and that you are happy with your new vehicle.

“Sales person was very helpful, professional and courteous.”

Helpful Report

(Hilton Car Supermarket) -

Hi Robert Lioyd - It is a pleasure to have you as our client. Customer satisfaction is our first priority. Thank you for sharing your valuable feedback, we're pleased that you have satisfactory experience at the dealership Hilton Car Supermarket. Have a great day!

“Proactive, responsive, professional and 1st class customer service. I am one very happy and satisfied customer. My overall experience with Hilton Car Supermarket London from my initial first contact inquiry through to after care post delivery has been nothing but exemplary. Cannot recommend enough based on my own personal experience.”

Helpful Report

“Excellent service. The process is very easy, transparent and quick. All information and documents are available. The Hilton Car Supermarket London team is responsive, accurate and fast. Very helpful and always on hand to assist with any issues. Highly recommended.”

Helpful Report

Hilton Car Supermarket is rated 4.9 based on 2,383 reviews