Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 2,387 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,387 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service from initial sales rep. Not offered even a cup of tea despite being there for nearly 4 hours and buying a car. Given very little information during the whole process. Only upside was the manager was nice.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your feedback, Ian! We're truly sorry to hear about your less-than-satisfactory experience. Your feedback is invaluable to us, and we deeply regret that you had to wait for 4 hours without being offered even a cup of tea and that you received very little information during the process. This is not the level of service we aim to provide. We appreciate your acknowledgement of the manager's kindness, and we want you to know that we take your comments seriously. We will address the issues you've raised to ensure we improve our services. Thank you for bringing this to our attention.

“Sean was very helpful throughout the process from looking at vehicles to collecting it. I would recommend Hilton car supermarket when buying a new car”

Helpful Report

(Hilton Car Supermarket) -

Hi Anthony, Thank you for your valuable feedback about your experience with Hilton Car Supermarket. We are glad to hear that you had a positive experience overall and that you'll highly recommend us to others. We sincerely appreciate you taking the time to share your experience with us, and we look forward to serving you again soon.

“Don't expect any outstanding customer service, very low part exchange value compared to others. Car was nice though, but I had to do all the work myself. The guy showing me the car knew less about cars than my 6 year old. So if you see a car you like, don't expect to barter or as any questions. Set your expectations low!”

Helpful Report

(Hilton Car Supermarket) -

Hello James. We apologize for any disappointment you experienced during your visit. Your feedback is important to us, and we're sorry for any inconvenience or frustration you encountered. We strive to provide the best customer service and value for our customers. If you have more feedback to share or if there's anything we can do to address your concerns, please don't hesitate to reach out via email at Hiltonassist@hiltoncarsupermarket.co.uk. We value your input and will work to improve our services. Thank you for bringing this to our attention.

“Staff very helpful but ended up at a rather long drawn out process”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your feedback, Jay. We're glad to hear that our staff was helpful during your visit. We apologize for any inconvenience caused by the long process, and we'll take your feedback into consideration to improve our efficiency. We value your business and appreciate your input.

“Ok.too long paper work”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the feedback, Muhammad! We appreciate you taking the time to share your experience. We are so happy to hear that our service made your visit to Hilton Car Supermarket a good one. At Hilton Car Supermarket, we strive to give our customers the best service we can provide. It's great to know that we were able to make your visit enjoyable.

“Very helpful”

Helpful Report

(Hilton Car Supermarket) -

Hi Pheobe, Thank you for taking the time to leave us feedback about your experience at Hilton Car Supermarket. We pride ourselves on providing great customer service and it's encouraging to hear that you have experienced it. We're so pleased you enjoyed your visit.

“Good deeler”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your feedback! We appreciate your positive comment about us being a good dealer. If there's anything specific we can assist you with or any further feedback you'd like to provide, please let us know.

“Would be good if I got the new keeper slip”

Helpful Report

(Hilton Car Supermarket) -

Thanks very much for your review. I also want to thank you for your criticisms. We’ve taken your thoughts to heart and will make improvements where necessary. Have a great day!

“Great service by all team at Hilton Car supermarket. The whole process was easy. Just one problem is the waiting around for final paperwork. Brooke, the wonderful lady, at reception was very pleasant but seemed very stressed with the amount of paperwork she was having to deal with.”

Helpful Report

(Hilton Car Supermarket) -

Hi Amar - We are glad to hear you had a good service with us and happy with your new vehicle. We apologize for what you have experienced- We make it a point to be known for customer service, so this situation caught us a little off guard. Thank you so much for taking the time to write to us.

Hilton Car Supermarket is rated 4.9 based on 2,387 reviews