Hilliers Jewellers Reviews

Name: Hilliers Jewellers
Address: 44 Linthorpe Road, Middlesbrough
Rating: 4.93

4.9 Rating 2,165 Reviews

99 %

of reviewers recommend Hilliers Jewellers

4.9

Based on 2,165 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01642 245255

Email:

info@hillierjewellers.co.uk

Location:

44 Linthorpe Road
Middlesbrough
TS1 1RD

Write Your review

Tell us how Hilliers Jewellers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hilliers Jewellers 5 star review on 28th March 2023

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication and delivery was excellent. The digital image is absolutely amazing but the heart pendant itself is extremely thin and the craftsmanship of the part the loop goes through looks flimsy. I had to take it to the jewellery Quarters in Birmingham to have the loop soldered as it wasn’t connected (circled in picture). It is a nice idea but for the price the heart is wafer thin and if I had known I would have had 1 made in the jewellery Quarters as when the jeweller asked the price he nearly fell over and showed me what I could have got. 1 last thing it also isn’t hallmarked.”

Helpful Report

Posted 1 year ago

“First they sent wrong watch but got right one in the end”

Helpful Report

Posted 1 year ago

“My order was despatched very quickly on the 8th December but here we are on the 17th and It still hasn't been delivered.”

Helpful Report

Posted 1 year ago

Hi Michael, I’m sorry to hear that your order has not arrived yet. It is likely that this is a delay due to the ongoing Royal Mail strikes. However, I will ask that someone looks into this delivery and contacts you with an update. Regards, Hillier Jewellers

Posted 1 year ago

“I ordered a personalised digital engraved pendant. Pendant was absolutely beautiful upon arrival, only I was a little disappointed. As i expected a little more with the price I paid… The pendant itself wasn’t sent out with any gift bag or anything covering the pendant it’s self. Except for the cheap box it arrived in. It could easily be mistaken for a pair of ear rings. This being a gift for somebody else, I am going to have to spend out yet again, to make it look presentable. This is why you should never order online I suppose, because if I had purchased it else where. A little more thought would of gone in to it. Would like to just mention Lewis who was excellent, in getting back to me with any questions I had.”

Helpful Report

Posted 1 year ago

Hi Leanne, I’m terribly sorry to hear this. The pendant should have been sent in a protective sealed bag during transit my apologies that this was not sent out in as it should. I have also reached out to you via email regarding the gift box to see if we have anything more suitable for you.

Posted 1 year ago

“Watch not recieved, it was apoar8swnt the day after I ordered it. It is now 9 days since I ordered it and have not recieved a tracking number from Royal Mail. I have emailed Hilliers, but not had a reply. I have tried to make contact via the online form however my message will not send. So I cannot rate the watch as I do not have it. I imagine that this is an issue mainly with Royal Mail, however it would be nice if the Jewellers would send me a confirmation email to let me know they are looking into the whereabouts of my item”

Helpful Report

Posted 1 year ago

Hi Catherine, We have been catching up on enquiries received over the Bank Holiday weekend and I understand someone from our web team has responded to your email which we received from you this morning.

Posted 1 year ago

“Great price and quick delivery. I was thinking of returning my watch and when emailed asking how, got a very short sharp email back, so that the reason why only 3 stars otherwise would of been 5. So brilliant price and delivery, shame after care.”

Helpful Report

Posted 1 year ago

“I recently ordered a watch two weeks ago & still not recieved it”

Helpful Report

Posted 3 years ago

Hi Lindsay, I’m are really sorry to hear your order has yet to arrive. If you could please email your order reference number to info@hillierjewellers.co.uk and we will aim to resolve this for you as quickly as possible.

Posted 3 years ago

“Ordered this weeks ago and still hasnt arrived. Have emailed and am still waiting for the arrival of it.”

Helpful Report

Posted 3 years ago

“The watch was well priced and great value. I was a bit disappointed in the way it arrived. The box of the watch was torn and inside- the actual watch, the container and pillow- were dusty. I had to clean it all before gifting. The receiver loved the gift.”

Helpful Report

Posted 3 years ago

“Unfortunately I haven't recieved my purchase yet as there is a problem with my delivery. Upon letting Hilliers know they did get in touch very quickly to let me know they are looking into it so I am pleased with that and I'm sure it will be resolved soon”

Helpful Report

Posted 3 years ago

“Sent the totally wrong product not very happy”

Helpful Report

Posted 5 years ago

Hi, Apologies again for the mistake on our part. We hope that the free returns label and the partial refund we applied to your order made up for our mistake on this order. We hope that you are happy with the correct item now that it has been sent out to you. Regards Hillier Jewellers

Posted 5 years ago

Hilliers Jewellers is rated 4.9 based on 2,165 reviews