Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.88

3.9 Rating 1,824 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and comprehensive advice. We were very pleased with the final result and finish of our roller blinds. Thank you”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your lovely review! We're thrilled to hear that you were pleased with our prompt service and the final result of your roller blinds. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us. Best wishes, Becks

Posted 1 year ago

“Have had various items from Hillarys over the years and never had any problems .... until now. Ordered 4 day and night roller blinds with remote controls and some rather expensive curtains, a pole and tiebacks in March. They arrived on the agreed date of 22 April but could not fit the curtails as the pole hadn't arrived and one of the roller blinds wouldn't charge up or do anything. Fitter told me they would be back to repair the faulty blind at the latest on 8 May and also should have the pole by then. No more contact was made by Hillarys and i expected things would be sorted on 8 May. No-one came and no-one got in touch. When I phoned I was told there was a further delay with the pole but they would chase it up and get the fitter to get in touch with me. No-one called me. I rang again the next day, they assured me that the fitter would have everything Wednesday 14 May and they would get the fitter to ring me to arrange an date for fitting. No-one phoned again. In the meantime a second one of the four blinds does not work, These were all expensive items and I have paid a sizeable deposit and have just 2 out of 4 working blinds and no curtains as yet. There appears to be no urgency in rectifying the situation and no-one ever phones me back.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your experience with us. We genuinely regret that you've encountered these issues with your recent order and the lack of follow-up. We understand how frustrating it must be to wait for resolutions that have not materialized, especially when you're dealing with multiple faulty items. Your feedback is extremely valuable, having checked the details on your account we can see that a new appointment has now been confirmed. Best wishes, Becky

Posted 1 year ago

“I have been having covers made by plumbs for many years and am very happy with service I receive.”

Helpful Report

Posted 1 year ago

“Excellent service from start to finish, very pleased with the roof blinds , Keith did an excellent job”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you for your fantastic review! We’re so pleased to hear that you received excellent service from start to finish and that you love your roof blinds. Keith will be grateful for your kind words about his work. We truly appreciate you sharing your experience with us! Best wishes, Becks

Posted 1 year ago

“Excellent service from start to finish, very pleased with the roof blinds , Keith did an excellent job”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you so much for your wonderful review! We're delighted to hear that you had excellent service from start to finish and that you're pleased with your roof blinds. Keith will be thrilled to hear your kind words about his work. We truly appreciate you taking the time to share your experience. Best wishes, Becks

Posted 1 year ago

“It wasn't a cheap roller blind, it was for the wet room. Expertly fitted, more than happy.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your excellent review! We’re delighted to hear that you’re happy with your roller blind and the expert fitting service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Best wishes, Becks

Posted 1 year ago

“We are so happy with our new vertical blinds.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We’re thrilled to hear that you're happy with your new vertical blinds. It means a lot to us to know that you're enjoying your purchase. If you have any questions or need assistance in the future, don’t hesitate to reach out! Best wishes, Becks

Posted 1 year ago

“We found Hilary’s great from start to finish Mauritzio was very helpful we would definitely use again if we needed any more binds”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your fantastic review! We're thrilled to hear that you found our service great from start to finish and that Mauritzio was able to assist you well. It's wonderful to know that you'd consider us again for your future needs. We look forward to seeing you again! Best wishes, Becks

Posted 1 year ago

“I gave 5stars because Duncan came out to fix our blinds as the first fitter who fitted our blinds, had used the wrong screws and the blinds began to fall down. We were so disappointed as we thought the blinds looked great and we gave a good review to the first fitter. But when one blind began to fall down we reported it to Hillarys customer service, long story, but Duncan came to the rescue and discovered that the screws the first fitter used were far too small and in one of the brackets on one screw was used and it needed two screws. But don’t let that put you off buying blinds or whatever from Hillarys as the quality is excellent and this I think was an isolated case. We are so happy with the blinds. Thank you Hillarys for sorting out this problem, Duncan saved the day.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your incredible review! We're so glad to hear that Duncan was able to resolve the issue with your blinds. It's great to know that you love the quality of your blinds and we truly appreciate your understanding regarding the initial hiccup. We're always here to ensure our customers are completely satisfied! Best wishes, Becks

Posted 1 year ago

“One of the fascia’s keeps falling off the blind. It was put back up by the gent who fitted it but it keeps falling off.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your review. We’re sorry to hear that one of the fascias on your blind keeps falling off. It's great to know that our fitter tried to resolve the issue, but we understand how frustrating this must be. Your feedback is important, and we would like to assist you further to ensure your blind is secure and functioning properly. I have ordered some velcro pads for you and are confident this will resolve the issue! Best wishes, Becky

Posted 1 year ago

“A very professional service fit on the date that was promised the fitter was professional and the area clean and tidy”

Helpful Report

Posted 1 year ago

Hi Mr Grosvenor, Thank you for your fantastic review! We're so pleased to hear that our service met your expectations and that the fitter was professional while leaving the area clean and tidy. Your feedback is truly appreciated. Best wishes, Becks

Posted 1 year ago

“Very good price our local advert was fantastic”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you found our local advert fantastic and that the price met your expectations. Your satisfaction means everything to us! Best wishes, Becks

Posted 1 year ago

“Was happy throughout from contact to fitting however the fitter measured up for kitchen and bathroom but we never received a quote”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! We’re pleased to hear that you were happy with the overall service and fitting. We apologize for the oversight regarding the quote for your kitchen and bathroom. Your comments are invaluable, I have emailed your advisor and asked that he gets it over to you asap. Best wishes Becky

Posted 1 year ago

“Poor customer service. Once blinds are fitted, they are not interested”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your email. Please get in touch with our Customer Services team on 0800 916 6500 so we can review your case and find a suitable way forward. Emily

Posted 1 year ago

“Very happy with service and friendliness of fitter.answered all questions asked. Curtains finished on time . Good value for money. Fitter David arose 117068”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for your kind words! We’re delighted to hear you were happy with the service, and that our fitter was friendly and helpful. It’s great to know the curtains were completed on time and you felt they were good value for money — that’s exactly what we aim for. We really appreciate you taking the time to leave a review! Emily

Posted 1 year ago

“avoid black out blinds at all cost! the company provide low quality products , finishing and standards, they sell you black out blinds but bare in mind that after installation and having all the light coming in at 5 am...the only thing that they say is..sorry we can t stop the sun! the fabric is black out but light come in anyway... Would have been helpful to discuss this during the first visit, when we have been instead recommended to have roman blind to have a good obscuring result. Very rude lady at the phone, she does not have any proactive approach to customers or problem resolution. I wanted to find with them a solution but she just said... there is nothing that we can do!”

Helpful Report

Posted 1 year ago

Hi Francesca, Thanks for your feedback — we're sorry to hear you're unhappy with your experience. With all blackout blinds, some light bleed is normal, and our advisors are trained to explain this during the consultation. We’re also sorry you felt let down by our customer service — this isn’t the level of support we aim to provide, and we’ll review this internally. Your comments are appreciated and will help us improve going forward. Emily

Posted 1 year ago

“Everything is fine. Price: Good Colours : Lots Fittings: Good Friendly fitters”

Helpful Report

Posted 1 year ago

Hi Mr Ruslan, Thank you for your kind review and for choosing Hillarys! Emily

Posted 1 year ago

“We are very pleased with our blind. The whole process was seamless from initial visit to ordering and fitting. There was no problem when I changed the installation date. We would definitely recommend Hillary’s!”

Helpful Report

Posted 1 year ago

Hi Joanna, Thank you so much for your amazing 5-star review! 🌟 We’re thrilled to hear that the entire process from start to finish was seamless for you. It's great to know that we could accommodate your scheduling needs as well. Your recommendation means the world to us! We're always here to help if you need anything in the future. Best wishes, Becks

Posted 1 year ago

“To be honest I would definitely recommend Agent was 100% Friendly and very accommodating especially where colours were concerned”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful 5-star review. We’re delighted to hear that our advisor provided you with friendly and accommodating service. Your satisfaction is our top priority, and it’s great to know we could assist you in achieving the perfect look. Best regards, Yasmin

Posted 1 year ago

“Aaron was Great. Fantastic Vertical Blinds. Really Happy with Blinds.”

Helpful Report

Posted 1 year ago

Hiya, Thanks so much for your review, Louise!😁 We’re thrilled to hear that Aaron provided you with great service and that you’re really happy with your vertical blinds, thanks for sharing the photo with us as well.. Best wishes, Yasmin

Posted 1 year ago

Hillarys is rated 3.9 based on 1,824 reviews