Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,658 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

Metrics

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted in December 2019, cost £700. Pull cord broke in 5 days, sent a new one that was two short. Blinds not measured and fitted correctly. They do not pull up. One blind is broken and won’t open as it’s too big for the recess and the pull cord doesn’t work. They have still not fixed them and I would rather have them removed and a full refund as they are unsightly and not fit for purpose. If I could give less than one star I would. Customer service have sent the wrong things twice and I will never use them again. I have used Hilary’s for over 25 years and the service is not what it was.”

Helpful Report

Posted 5 years ago

“A total waste of my time. Placed an order at the start of June, delivery supposed to be 4th August which did not happen and neither did the subsequent delivery date given. The company do not keep people informed and you have to chase them constantly for updates. They do not keep you informed. I will never use them again and would urge anyone to consider seriously before placing an order with them. I sent a letter of complaint and just received a generic email they most probably send to everyone”

Helpful Report

Posted 5 years ago

“We ordered expensive electric conservatory blinds in 2018 and were looking forward to having a great feature for our house. The blinds were supposed to be installed over 1 day in March 2019, but the fitter left the job half done, with many blinds missing, wires dangling, and blinds not working. A fitter was supposed to return to complete the job on several occasions, but either didn't turn up or came to say the blinds he had wouldn't fit. It is now August 2020 and we are no further forward. I would not recommend Hillarys Blinds under any circumstances.”

Helpful Report

Posted 5 years ago

“The rudest people I have dealt with, now we have hit hard times is the time when truth comes to the surface fewer customers who will without doubt remember at the arrogance of this company”

Helpful Report

Posted 5 years ago

“i had an appointment booked on friday for measurement of blinds and curtains in a three hour slot. The guy rang to cancel the appointment half way through this slot to say it was cancelled as he couldn't park as he has a large van. He suggested that Hilary's would rearrange by sending a rep with a car. i rang customer service who were very unhelpful and said that they didn't know who had which vehicle. At 3pm on friday they said they woudl look into it and ring me back in 20 minutes. it is now after close of business on Monday and I have heard nothing from them. not a good experience”

Helpful Report

Posted 5 years ago

“Curtains ordered arrived way too long for the windows. Still awaiting some action to rectify the situation. Promised phone calls did not materialise and, when we asked them to remove the curtains that were unfit for purpose, they claimed they would make them right. This is a long and drawn out process that has not yet happened either. Management supposed to call but we are not holding our breath. So far and utterly frustrating, expensive and unpleasant experience. Won't use them again.”

Helpful Report

Posted 5 years ago

“Poor poor poor expensive poor Blinds poorly made poorly fitted - do it yourself and save 75%”

Helpful Report

Posted 5 years ago

“I am so unhappy with my blackout blinds that I've just admitted to myself that they were an outrageous waste of money and they have to go. The gaps are so ugly and definitely do not offer blackout! Your agent should have known that they would not work and made suggestions regarding what would.. They could have worked with a little imagination. The after service is pretty poor too. One is very difficult to raise and then there is fraying where there is not friction that might cause it. . Don't buy these - go to Ikea and save yourself a lot of grief and money.”

Helpful Report

Posted 5 years ago

“I ordered my shutters on the 9th of February 2020 fitting date June 4th 2020 now in July 2020 no shutters we have phoned and sent emails there is a different story every time. Just a word to the wise this is not the time to take risks with your company take care of your customers. Times will get together”

Helpful Report

Posted 5 years ago

“I cannot stress enough… please don't use this company! I am not normally one to leave reviews but felt so strongly about the terrible customer service and poorly fitted product we have been left with, that I have to leave a review. We were under the impression that a Hillary’s blind is “Expertly measured, and fitted to perfection” and we naturally presumed that this would mean the blind and bracket would fit the window. How wrong where we! We are left with a blind that has a 1cm gap between the bracket and the wall. The only reason we went with Hillary's was because we did not feel confident measuring and fitting a blind ourselves. It is extremely frustrating as we paid all that money and we would have done a better job ourselves! When we asked for someone to come back to re-measure we were told that it was just LUCK if the blind fitted your window and we were even told that they have seen worse fitting blinds and couldn’t understand what we were complaining about and took no further action. I wish we had never used them, and we want nothing to do with the company ever again! Please avoid at all costs and either go with another company or just give fitting the blind a go yourself.”

Helpful Report

Posted 5 years ago

“The entire process is a joke. I had someone come view my flat and take measurements and give me quotes which was all fine. I then paid the agreed fee of £800. The nearest fitting date they could offer was exactly one month away, which was quite frustrating, however I accepted this considering the current situation with Covid19 etc. I received no emails confirming my installation date, I actually had to ring a few days before just to make sure it was still happening. I waited 30 minutes on hold before I got through and was advised that it was still going through and the person installing the blinds would be in touch the day before. No contact from the person. I had to ring the day of the installation and be advised they had simply forgot to call me and that they now didnt know where the parts were. They then went onto say that perhaps they need to order new parts and id need to wait to book an entirely new booking. Acutally such a joke having already paid and waited over 4 weeks. I've contacted them on trust pilot, twitter and through their own support line and nobody is getting back t me. All I have been advised by Twitter is that "someone will be in touch" - no specifics, no dates, nothing. I'm just expected to sit and wait for a call. I've also still received no emails about anything. Just currently down £800 and have no blinds. I'd give 0 stars if possible.”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever come across. I had an advisor in the Cork city region and he failed to turn up numerous times and was not contactable on one of those occasions so I sat at home all day for no reason. Then when the blinds were fitted, one fell down and one was the incorrect blind altogether. The office were very helpful but when it came to getting the refund I was promised, they were less than generous. The blinds were overpriced anyway and I wasn't given the 60% discount that was advertised at the time I ordered despite selecting a blind that was listed on sale on the website. As for the quality, you could get a similar quality in any local Woodies or B&Q. I purely opted for Hillarys for the ease of having someone measure and fit my blinds. Not worth the money and hassle I had to deal with. The service might be better in other areas but the Cork advisor is a pain to deal with. Avoid at all costs!!”

Helpful Report

Posted 5 years ago

“Awful Company and Terrible Customer Service I ordered from this company, and not only did they mess up the order of my curtains by sending the style that was totally different to the one I chose, but also refused a refund or exchange for another design even though it was their mistake. When the guy came he refused to accept that they were the wrong curtains, and the company even had the nerve to say I must’ve been confused and forgotten exactly what I ordered! The customer service is absolutely disgusting, especially for an order costing nearly £1000 AVOID THIS COMPANY - they take your money and do not look after their customers”

Helpful Report

Posted 5 years ago

“I cannot stress enough...don't use this company! I am not normally one to leave reviews but felt so strongly about the non-customer service and shocking product I finally received, that I have to leave a review. When my curtains did finally arrived, they did not fit the windows and did not close/meet in the middle - this is after FOUR different site measurements by their own advisor. I eventually managed to return the curtains and although they promised a full refund, I am yet to receive it. They have had my money for over 6 months. They have yet to acknowledge one email I have sent (and there have been many!) and the phone line is managed by rude and unhelpful staff!”

Helpful Report

Posted 5 years ago

“I have had a bad experience with Hillary’s blinds. I have 11 blinds from them in the last 4 years and the roller blinds have broken continually. People have come and fixed them but today I have been told that they will not service anything after three years which is ridiculous. I have always paid a call out fee. I am absolutely horrified as I have a lot of matching blinds so you can’t just replace one with another company. I would not recommend this company. They have no understanding of difficulties for elderly people and I was never told about the lack of help after three years. Also the mechanism for roller blinds is poor.”

Helpful Report

Posted 5 years ago

“**AVOID THIS COMPANY AT ALL COSTS** **AVOID THIS COMPANY AT ALL COSTS** Unfortunately there was not an option to leave zero stars. Complete shambles of a company and non-existant customer service. Ordered shutters in September and nearly 10 months down the line they still have not arrived (first attempt at fitting they realised the advisor had taken completely wrong measurements for all 4 windows). Despite repeated requests for Gareth our "account manager" to call me back (each time sitting on hold for 20-30 mins and repeating the same story to a different advisor) I have yet to speak to receive a single call or email from him since placing the order in September 2019. All the while they have been sat on my cash given the full balance was paid before the 1st failed installation.”

Helpful Report

Posted 5 years ago

“Awful company to use! Do NOT use them. I ordered shutters and so many delays but was not contacted once by Hillarys,had to continually chase and chase and still no sign of the shutters. Every time I ring I get told a different things and just can’t trust them. What a waste of thousands of pounds when I could have used another company! BE WARNED”

Helpful Report

Posted 5 years ago

“Since 5th October 2019 when I purchased shutters for the whole house I am still awaiting for them to be installed. Their surveyors/fitters simply could not measure correctly and have made mistakes 3 times so far. I have asked for a considerable compensation to be made but was offered a miserable £400 for the inconvenience which is not acceptable, it is downright inconvenient as my windows are covered with newspapers for some privacy. If I had any choice I would kick them out and ask for a total refund and be done with. I regret big time to have dealt with them in the first place as they have proved to be totally and utterly useless so far. On what grounds did they get their "high reputation" I fail to see. I WOULD NOT TOUCH THEM EVER AGAIN”

Helpful Report

Posted 5 years ago

“I ordered blinds and curtains from Hillarys but, unfortunately, have found their service so far to be poor and the fitter they assigned to me, Riki, a complete waste of my time. After ordering, my original fit date was pushed back at short notice as they didn't have the parts ready. When Riki came for the fitting, he couldn't complete it as a part was missing which he hadn't checked. Worst of all, after he scheduled to return, he didn't show up for the appointment and didn't bother letting me know or apologise for wasting my time. Made worse still as I had been in text contact with him during the day to check he was coming. A poor and unprofessional attitude - and not what I expected from the bright and inviting marketing that Hillarys promotes. So I am left with an incomplete job and not a good one at that, as there are flaws I wanted him to put right. I wish I used somebody else. I have followed up with Hillarys and received a call that somebody else would call me to follow-up but, so far, no apology, explanation or follow-up call. A real let down all round. Understandably, there are more important things in the world right now but worth calling out bad work for when things settle.”

Helpful Report

Posted 5 years ago

“We ordered shutters in September 2019 and expected to be fitted by Nov 20th 2019. Today is 24th March, shutters still not fitted and no formal response from Hillarys about what they plan to do about it, no refund either. Absolutely awful experience and very unprofessional!”

Helpful Report

Posted 5 years ago

Hillarys is rated 3.8 based on 1,658 reviews