Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,599 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,599 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been an ongoing saga from when we placed the order back in February this year. The sales person sold us inset door blinds for the french doors and shutters for the 3 lounge windows, of which we paid the full amount of £834.62 and half the shutters cost of £1251.89. The inset door blinds have been fitted incorrectly and we are still waiting for a maintenance call out to put these right. The shutters were due to be fitted on 31/5 and we are still waiting to date. We have made many phone calls and several emails to your customer services. Most calls are greeted with the same reply, we are trying to sort these issues out! We can not seem to speak to anyone higher than a customer service advisor! We are going to take thus to someone high in authority.”

Helpful Report

Posted 1 year ago

Hi Jill, We appreciate you bringing this to our attention and will share your feedback with our team.# We wish to express our sincere apologies for the problems that you have encountered in relation to your order. After reviewing the situation, I can see that a replacement has been ordered for you and due to be installed in November. Your account manager is closely monitoring your account and will be in touch with regular updates. In the meantime if you need anything please reach out to our customer care team on 0800 9166500 (Mon-Fri 9am/5pm). Yasmin

Posted 11 months ago

“Brilliant service. Chap called, measured, discussed in detail and ordered wooden slatted blinds for us. Three weeks later, as promised, he fitted them perfectly. Couldn't be happier.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you so much for your fantastic 5-star review, we truly appreciate your kind words and support. We're thrilled to hear that you had a brilliant experience with our service. We pride ourselves on providing excellent customer service, and it's wonderful to know that you had such a positive interaction with our advisor. We're even more delighted that, as promised, our advisor fitted the blinds perfectly three weeks later. Your happiness is our utmost priority, and we couldn't be happier to have met your expectations. Once again, thank you for your kind words and for choosing Hillarys. Yasmin

Posted 1 year ago

“I had custom venetian blind made, the slats, length, etc are ok, but the cords are very poor quality and get twisted up. £250.00 It is certainly not worth the money!”

Helpful Report

Posted 1 year ago

Good afternoon, We appreciate your feedback but cannot see that you reported any issues to our customer service team. We kindly ask you to reach out to them on 0800 9166500 in the first instance to enable them to address and assess your concerns further. Thanks Laura

Posted 1 year ago

“100 Trustpilot pages of 1 star reviews !! Ordered and paid for Venetian blinds over two weeks ago. Advised fitter would contact me with a fitting date in two weeks when the blinds would be ready. Heard nothing. Called Hillarys to progress this and told nothing has been done or made because the order was not passed to manufacturing and they don't have the parts. No idea when they may deign to put this right and told I will have to wait ..........unbelievable !!! Don't take notice of the percentage of reviews this bunch of cowboys has over 100 pages of 1 star negative reviews. However 100% score for their self proclaiming expertise and claims to market leadership in their phoney advertising. I quote "you're in safe hands with the experts" and "the fitting process will go like a dream". More like a bunch of cowboys in a nightmare. Look at the 100 pages of negative 1 star reviews before you go anywhere near these wasters. I don't like anonymous posts. My name is Martyn Skues, my victim, or should I say "customer" number is 11224154.”

Helpful Report

Posted 1 year ago

Dear Martyn, Thank you so much for taking the time to provide us with your feedback on your recent experience with Hillarys. We truly appreciate hearing from our customers and learning about their experiences, both positive and negative. We apologise sincerely for the inconvenience and frustration that you have experienced with your order. It is truly regrettable that your blinds were not manufactured and no progress was made in terms of contacting you for a fitting date. We completely understand your dissatisfaction and can assure you that this is not the level of service we aim to provide. Upon reviewing the account I can confirm that the order is due to be delivered to the advisor on Monday and he will be contacting you then to get you booked straight in for a fitting. We thank you for your continued patience. Best regards, Laura

Posted 1 year ago

“Over priced rubbish and very messy worker leaving bits of plastic all over the place in my house and refusing to take his rubbish with him Cheaper alts just as good!”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to provide us with your feedback on your recent experience with Hillarys. We apologise for the inconveniences caused during the installation process. Our advisors do not carry waste trade licences so are unable to dispose of the rubbish but the area should be left tidy. Please can you reach out to our customer service team on 0800 9166500 or enquiries@hillarys.co.uk to enable them to review this further. Best regards, Laura

Posted 1 year ago

“As always , very satisfied with the complete service that Hillary’s provides.🙌 Our designer Geoff Rutland was very knowledgeable and friendly,and helped me to choose exactly the right product for my Windows .😊”

Helpful Report

Posted 1 year ago

Hiya, Thank you so much for your fantastic 5-star review!😀 Amazing feedback for Geoff, we're so pleased he was friendly, helpful and knowledgeable. We're thrilled to hear that you are always satisfied with the complete service we provide. Thank you once again for your positive feedback, it means the world to us. Yasmin

Posted 1 year ago

“Stuart, the Hillarys Operative was very helpful in both the sales process and the installation of our new curtains. He was courteous, kind and very tidy The only issue we have is the magnets at the top of each curtain don’t hold. He tried to modify them but without success. He told us he would find a solution and return, but to date, has not done so. Don’t want to complain because he is such a nice bloke, but we would like it resolved.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you so much for leaving us a positive 4-star rating for your experience with Hillarys. We truly appreciate your feedback and are delighted to hear that Stuart, the Hillarys Operative, provided excellent assistance during both the sales process and the installation of your new curtains. We're thrilled that he was courteous, kind, and maintained cleanliness throughout the process. Regarding the issue with the magnets at the top of each curtain, we apologise for any inconvenience caused. If you could please reach out to our customer service team on 0800 9166500 they can assist you further. Best regards, The Hillarys Team

Posted 1 year ago

“Absolutely first class from initial consultation to fitting. Would only ever use Hillary's Blinds. Xxxx”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Hillarys! We truly appreciate your support and are delighted to hear that you had an absolutely first-class experience with us, from the initial consultation to the fitting. Your kind words make us strive to do even better every day. Warm regards Laura

Posted 1 year ago

“Advisor was very helpful Excellent job would reccommed Hillary'to our friends”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and recommendation. Our team at Hillary's is thrilled to hear that our advisor was very helpful and did an excellent job assisting you. We are grateful for your support and will make sure to pass along your positive feedback to our entire staff. Best regards, Laura

Posted 1 year ago

“I'm very happy with the service I received from Hillarys this month :) The Cirencester advisor Eddie Nellist was excellent. He explained everything well during the initial consultation, and took all the measurements efficiently whilst also giving me plenty of time to look through the folder and choose fabrics. There was no pressure to choose a certain way - in the end I went with just having one blind in my flat installed rather than all of them, so I could take my time deciding on patterns, and that wasn't a problem. Eddie was really respectful and friendly too, and he did a great job of fitting the blinds I chose. The blind is beautiful and perfectly fitted; I'm really happy with it :) I'll definitely go to Hillarys again. Thank you!”

Helpful Report

Posted 1 year ago

Dear Emily,Thank you so much for your fantastic 5-star rating of Hillarys! We are thrilled to hear that you were very happy with the service you received this month. We are glad that our advisor, Eddie Nellist, provided you with an excellent experience during the initial consultation. It's great to know that he explained everything well and efficiently took measurements while giving you ample time to choose fabrics from our folder. We are proud that there was no pressure on you to choose a certain way and that you felt comfortable taking your time to decide on patterns. Once again, thank you for choosing Hillarys! Best regards, Laura

Posted 1 year ago

“Prompt, efficient home visit for measuring up, and a quality blind installed . Very friendly customer service, nothing was too much trouble .”

Helpful Report

Posted 1 year ago

Hiya, Thank you so much for your fantastic 5-star review. We truly appreciate your support and are delighted that you had such a positive experience with us!😀 Yasmin

Posted 1 year ago

“Excellent fitter who did a superb job installing our shutters. Product first class.”

Helpful Report

Posted 1 year ago

Hiya Kate, Thank you so much for your wonderful 5-star review!😀 We are delighted to know that our excellent fitter did a superb job installing your shutters. Yasmin

Posted 1 year ago

“I have wanted shutters for a long time, just had to convince hubby ,he relented and we are so glad he did as we are both delighted with them. The whole process from beginning to end was so easy,the fitter Andy was so professional and made his job look so simple, he was very tidy and cleared up after the job was done.”

Helpful Report

Posted 1 year ago

Hi Bridget, Thank you so much for your amazing 5-star review!😀 We're thrilled to hear that you finally got your shutters, and it sounds like it was well worth the convincing! It's wonderful to know that both you and your husband are delighted with the outcome. Our goal is to provide a seamless and effortless experience for our customers, and we're glad to hear that the entire process from start to finish was easy for you. Fantastic feedback for Andy. It's important to us that our fitters not only provide excellent service but also leave your space tidy and clean once the job is complete. Yasmin

Posted 1 year ago

“Advisor was very helpful, we are always pleased with the service provided by Hillary’s always professional and friendly”

Helpful Report

Posted 1 year ago

Hiya, Thank you so much for taking the time to leave us a 5-star rating. We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us!😀 We're glad to hear that our advisor was very helpful and that you are always pleased with the service provided by Hillary's. Our team strives to be professional and friendly at all times, so it's great to know that we met your expectations. Yasmin

Posted 1 year ago

“Robert came to measure up, followed quite soon afterwards by Kristian to fit two blackout skylight blinds in my recently built flat roof extension. The blinds open and close electronically. Subsequently, there was a minor hitch which Kristian returned to rectify and I am delighted with the resultant blinds. Thank you Hilarys for providing an excellent customer service both on the telephone and in person.”

Helpful Report

Posted 1 year ago

Hiya Alison, Thank you so much for your wonderful 5-star review. We truly appreciate your kind words and are thrilled to hear about your positive experience. We're delighted to hear of the impressive service provided by our team!😀 At Hillarys, providing excellent customer service is our utmost priority, both on the telephone and in person. It gives us great joy to know that we were able to deliver on that promise during your experience with us. Once again, thank you for choosing Hillarys and for taking the time to leave us such a positive review. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. Yasmi

Posted 1 year ago

“Superb service, great advisor, exemplary fitter. Ian did an amazing job, best Hillary’s shutters we’ve ever had.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you so much for your glowing 5-star review. We truly appreciate your kind words and are thrilled to hear that you were satisfied with the service we provided!😀 Enjoy your stunning new shutters! Yasmin

Posted 1 year ago

“Such a great company to deal with. Great service and more importantly a fantastic product. We had shutters in our previous house from Hillarys and now have some in our new house. Apart from a very long wait for them, we can’t fault them or their installation.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much, David, for giving us a 5-star rating. We truly appreciate your kind words and continued support!😀 It's wonderful to hear that you had a positive experience with us and so glad to hear that the installation meet your expectations. Enjoy your stunning new shutters in your new home. Yasmin

Posted 1 year ago

“Very professional company. Lots of choice. Had some lovely sales and fitters people. Nothing too much trouble.”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you so much for your fantastic 5-star review. We truly appreciate your feedback and the time you've taken to share your experience!😀 Yasmin

Posted 1 year ago

“from measuring and choosing my blinds,the service was just perfect,and fitted really well and on the day arranged, the person who measured and fitted my blinds was so polite and very professional ,i would recomend Hillary,s to anyone thinking of having blinds fitted,they are just amazing,and helpful all the way”

Helpful Report

Posted 1 year ago

Hi Linds, Thank you for taking the time to give us a 4-star rating and for your kind words about our service!😊 We are thrilled to hear that your experience, from measuring to choosing your blinds, was nothing short of perfect. It is great to know that the blinds were fitted to your satisfaction and on the scheduled day. We pride ourselves on providing a professional and polite service, and we are delighted that the person who measured and fitted your blinds upheld these standards. Your recommendation means a lot to us, and we appreciate your kind words about our amazing and helpful team. If you ever need any further assistance please do not hesitate to reach out. We are always here to help. Enjoy your stunning new blinds! Yasmin

Posted 1 year ago

“Very happy with my new shutters and blinds from Hillarys service was very good. Delivery was delayed by strike on ferry’s . Got a discount on the price”

Helpful Report

Posted 1 year ago

Hiya, Thank you for your 5-star review. We truly appreciate your support and are delighted to hear that you are very happy with your new shutters and blinds!😀 It's fantastic to know that you found our service to be excellent. We apologise for the delivery delay. However, we're glad to hear that you were still satisfied with our service, and we hope that it didn't cause too much inconvenience. Yasmin

Posted 1 year ago

Hillarys is rated 3.8 based on 1,599 reviews