Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.97

4.0 Rating 2,085 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 15th September 2026

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Salesman.....Very rude I advised him from arriving at my house it was for a quote only, he said I was wasting his time. I told him to leave, 1 hour later I had chosen my blinds with a price I felt was satisfactory, 2 weeks later they were fitted. Edges of blinds shabby and happy not flush, and unless you pay extra the draw string is very cheap. I felt uncomfortable in the fitters company, I would never ever use them again ever. I sd to him what if I'm not happy with yr service, he said to my face, I was a difficult customer, but then told me I was pretty and lived local. No harm done but I did feel uncomfortable from start to end. Be ashamed Hillarys I have never had a response from that day to this.”

Helpful Report

Posted 4 years ago

“Disastrous from start to finish. Although the Sean the fitter was great. But when things went wrong there was no after care. Didn’t know from one week to the next when blinds would come. Brilliant advertising for this company but so misleading. Should spend more money on there customers service than advertising. So disappointed. Wish I’d gone else where.”

Helpful Report

Posted 4 years ago

“Disgraceful customer service from this company after a number of emails sent to them, with no acknowledgement at all. Blinds first fitted by a complete incompetent fitter, who obviously never attended their supposed training courses, holes left in window reveals, fittings just pulled out. Wrong measurements taken, blind came wrong way round, mess left everywhere, screws, Raul plugs broken and left on the floor. A complete disgrace, and no response from customer service/ queries. Avoid this company like the plague!!!”

Helpful Report

Posted 4 years ago

“Do not touch with a barge poll. Refusal to visit and inspect manufacturing faults. The worst Customer service I have ever received. Dreadful company. Please do yourself a favour and go elsewhere.”

Helpful Report

Posted 4 years ago

“I just don’t like the plastic fixture at the top of the blind. Plus the chain is infuriating as the plastic bits that connect one of the chain to another kept snapping off and now the whole chain has come off, great. I wish that we’d got basic roller blinds from fed local Diy shop, they are a lot cheaper and in my opinion more substantial!”

Helpful Report

Posted 4 years ago

“The advisor was friendly and efficient, and I was pleased with the pleated conservatory roof blinds initially. However, the way they were fitted made them a perfect flytrap. In a week there were hundreds of flies in them. Hillarys gave completely useless advice on cleaning them. (Blow them away with a hair dryer – I wish!) The woman I spoke to was rude and unhelpful. The company refused to remove and refit them. They ignored further letters. In the end a rival company gave me instructions for doing it myself. I would never use Hillarys again.”

Helpful Report

Posted 4 years ago

“This is a follow up to a previous comment last month. The shoddy service continues as today I was phoned by Hillary's and told that we still owe them money! The balance was paid 9 weeks ago before fitting. After giving them the payment reference number, they suddenly found the payment and said it was because the reference number did not match their customer number! What an utter shambles and extremely stressful when you are told from an invoice that you haven't paid in full. Absolutely appalling customer service and we will never ever use them again or recommend them to others. Hillary's, you should be ashamed”

Helpful Report

Posted 4 years ago

“Absolutely awful customer service. They like to take your money but if you need them to come back and refit due to incorrect fitting in the first place they never get back to you with a date. There is absolutely no way I would recommend them. Stay well away. We've even had a fitter turn up at our door unannounced,not to do the job but just to look at it when he was supposed to have fitted our blinds the week before and ended up cancelling 2 hours before he was due to turn up. A big no no.”

Helpful Report

Posted 4 years ago

“If I could give a minus review I would! Absolutely shocking sales tactics, customer service and complaint handling. Ordered shutter blinds Feb 2021 and promised fitting in July after I had completed house decorating. Paid deposit and since then nothing! Nader! Nowt! Fitting date now promised Jan 2022 am still getting up from the floor with that shock. Called today to ask for fake sale and told delivery and fitting 6-12 weeks from order. Total lies!! Avoid this company like the plague, I am going legal to get deposit back and would love for them to take me to court. BBC Watchdog here I come. Juvenile, obnoxious, unsympathetic sales and operations team - I have no words to describe customer service department. You are all simply shocking and Hillary Blinds management team should all be sacked.”

Helpful Report

Posted 4 years ago

“I placed an order for shutters in April 2021. Sales visit went well, site survey follow quickly, detail order initiated. Fitter told me that shutters are custom made in China then shipped over so the usual 6 weeks timeline might be longer. I asked why they weren’t made in UK and he replied: more expensive and people won’t pay the prices. I said that if it meant quicker service I would pay it ! Since April, the first call advised me that the container ship was held up by the blocking of the Suez Canal - well, it was an unusual event so I accepted the delay. The next call told me that the ship had docked at Felixstowe but there was a problem with the container paperwork so the ship was going to off-load on the Continent and the container would be driven to UK, would take about 4 weeks to get to their depot. At the beginning of September, having heard nothing, I sent a firm but querying e-mail asking when exactly would the shutters be fitted as the summer was almost over now ! Writhing 5 days I received a phone call telling me an installer would be in touch. I heard nothing. Finally, after me sending a really strong shot across the bow e-mail weekend 25/26 September, I received an apologetic reply yesterday saying the service was below what they expected and that the installer would be in touch. 7pm last night (Monday) I get a text from the installer asking in Wednesday morning would suit - I of course agreed, mentally shifting my own plans to accommodate, less than 30 mins later, new text, would Thursday work too, if so will confirm Tuesday. I of course confirmed either day, just let me know soonest. Today, Tuesday, 4pm I text to get confirmation which day, only to be told ‘can’t make Wednesday’ I replied, ‘so see you Thursday then’. I have had no acknowledgement so the fitting is up in the air again ! I suspect both the Sales staff and the fitters are doing their best within the company guidelines, but if they are pressured to do too many jobs within each working day, impacted by travelling time between jobs that is made worse by all these 20mph speed limits and local traffic calming measures, they resort to doing hasty work that ends up below standard. I certainly wish that I had read customer comments before, but know the company had been around since the 70s and seem to be popular, I decided to go with them expecting them to be experienced - my bad ! I hope that my shutters will be getting installed soon, the pandemic, Brexit, petrol shortages, all of these things can be used as excuses, but reputations stand and fall only by the results and how a customer feels at the end of the process, if there are no recommendations made then new customers will not be obtained and it is the company that loses out in the end. All we can do as customers is spread our dissatisfaction far and wide to drive them to make changes for the better ! Good luck everyone !”

Helpful Report

Posted 4 years ago

“Interesting to see that I have the same complaint as other customers on here. Ordered shutters in May. It was only after I paid the 50% deposit required that I was advised it was a five month delay for fitting. I’ve now received a message to say it is a further six weeks and that up to 10,000 orders are held up. Apparently because of Brexit? I rang customer services. Particularly Unhelpful. Apparently they do not have managers to speak to! And I was told what would be the point when the manager would say the same as the advisor I spoke to. What appalling customer service. Hillary is a holding onto a huge number of deposits. This cannot be right.”

Helpful Report

Posted 4 years ago

“Disgusting customer service - cancelled twice on the day of fitting, this time half an hour after the fitter was supposed to be there and we’ve got 4 young kids to try and get to sleep with no coverings on our windows. Attitude of customer service was awful and vague as to when the fitter would eventually come. Feel really let down!”

Helpful Report

Posted 4 years ago

“Abysmal customer service”

Helpful Report

Posted 4 years ago

“Ordered some shutters last January, went with them because they had fitted some before for us. They said it would be August… a longtime but agreed. Days before fitting told that the shutters wouldn’t be in the country till September. So earliest fitting would be October!!! Still not given a date so contacted them to complain, twice, no response. They are either busy or as I suspect having numerous complaints. Don’t order from them. Wish I had gone with a local reliable firm.”

Helpful Report

Posted 5 years ago

“A sales rep visited and presented the product on July 5. We received a quote on July 7, and set an appointment for a surveyor to visit on August 4, for taking dimensions and ensuring fit. At that survey, we mutually agreed that Hillary's did not offer a product suitable for our application. The surveyor said he would initiate a refund of our deposit (1,525 GBP). That was on August 4th. Today, September 7, I have yet to see the refund on my credit card! On August 6th, I received an email stating it would take up to 10 WORKING DAYS to see the refund. Why so long? It only took 1 day for the charge to appear. Surely the company isn't so inefficient that it takes 2 weeks to process this. Or maybe they have an intended "float" in their financial management plan? Anyway, the two weeks pass, then another week, then 4 weeks, with no refund posting. I sent an email on September 4, asking for an update. I received an email on September 6, advising that they had a "system error" but they are re-issuing the credit, AND THAT IT WILL TAKE ANOTHER 5-7 WORKING DAYS! I replied with a very terse complaint that this is ridiculous, and that they should immediately process this and possibly make amends for my troubles. Crickets. No reply. No courtesy call. Have they decided they do not want me as a customer since I cancelled an order? Do they think I wouldn't tell anyone about my experience? So, I called their "Customer Service" department today, September 7. Total frustration. The agent refused to let me speak to a supervisor or manager and, incredibly, said I needed to go back to their website and submit a "formal complaint", as if my calls and emails were not enough for anyone there to see that I AM COMPLAINING! Absolutely the WORST CUSTOMER SERVICE possible. Someone needs to send the organization back to customer service 101. They need remedial education. The CEO should ask the Financial Manager why he is holding customers' money like this. Buy something at John Lewis. Take it back. Get a refund posted to your credit card THE SAME DAY, one day later at worst. This isn't rocket science. It's thievery.”

Helpful Report

Posted 5 years ago

“Awful service.. after 3 no-shows without any notification, I finally got my shutters installed - which was measured wrongly and fitted very badly - this all happened back in Mar 20 and since then I have been chasing customer service and with all the false promises that somebody will come and do the fitting properly - issue still remains unresolved - worst ever service - don't recommend!”

Helpful Report

Posted 5 years ago

“It was unfortunate that Hilarys had supply issues and we had to wait from April until August for our awning to be fitted. However my complaint is about the aftercare service. After a few uses of the awning the mechanism stopped working. I have tried to fix using Utube with no success, so I contacted Hilarys customer service. After several calls to them I have had no contact from the promised fitter- it has been over 2 weeks now. When I I ordered the awning I was informed that the comparative high cost was because of the superb aftercare!!!”

Helpful Report

Posted 5 years ago

“Shutters should have been fitted today (1st Sept) but fitter failed to turn up. Rang Hillary's to be told there was a delay and fitter would ring in 2 weeks to sort another date! What!! How is this acceptable??!! They have had our money since April and balance paid in July. Where is the customer service? They have said they rang 3 weeks ago to inform of the delay but this is not the case and there is no record of a call from them. I fully accept that delays can and do happen, but to leave the customer completely in the dark with no communication is disgraceful and unprofessional. I have lost all trust and I will never ever use them again.”

Helpful Report

Posted 5 years ago

“Light comes through the frame and sides of the "black out" blinds. Hillarus not interested as they get your money up front.”

Hillarys 1 star review on 26th August 2021

Helpful Report

Posted 5 years ago

“The worst service ever If I could give less than one star I would. We had a really lovely man come to do the fitting and price up curtains and a voile. After a week we decided to go for the voiles and not the curtains as the fabric didn’t quite fit with our plan for the room. I rang and spoke to an advisor to order the voiles. When the man came to fit them he told me they had no track. I am unsure as to what they thought they were going to use to affix to the wall but there you go. The man said he had a spare one but in measuring it he found it would not fit. He then had to go to buy a track and we had to pay him back otherwise we would have had a 2 week wait for a track to be ordered and paid for by us. I put in a complaint explaining I was happy with the fitter but not the company. There response was to ring the fitter - ask him to explain what he happened (I had already explained this to them) them to insult me by ringing back and explaining to me the situation (agin that I had already explained to them). I them rang to complain about the advisor I spoke to and got through to a very helpful lady who told me a manager would ring me back. Instead I got the original advisor contacting me by email and insulting me yet again and offering a voucher to use on a future purchase. I could not believe they thought I would use them again in the future. I don’t normally like to complain and on other sites (trip advisor and such like) I tend to only write honest and mostly positive reviews. However on this occasion I was so appalled by the poor service I wanted to warn others. To be clear Hilary’s quoted over £650 for voiles without a track to fit to the wall. I fortunate only paid a fraction of this but even so still feel I have been ripped off. I will never use them again and urge others not to either.”

Helpful Report

Posted 5 years ago

Hillarys is rated 4.0 based on 2,085 reviews