Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.88

3.9 Rating 1,824 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent nearly £2000 on plantation shutters because Hilary's offered a lifetime guarantee but the shutters have gone faulty and they want a £75 call out fee ☹️”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! We would like to confirm that all of our products are covered by a 12-month warranty, and we also offer a 4-year extended care plan on our shutters. Please note that this extended care plan includes a £75.00 call-out charge. To clarify, we do not provide a lifetime warranty on our shutters. Full details regarding our product guarantees can be found on our website using the following link: https://www.hillarys.co.uk/about-hillarys/product-guarantees/ If you would like to proceed with a service call with the call out fee, (within the 5-year period), please contact our team at 0800 916 6500 (Mon-Fri, 9am-5pm). Best wishes, Yasmin

Posted 1 year ago

“The choice of curtain design was very wide-ranging and Hillary's representative was very helpful in advising how the different colours would work with our existing decor. We chose made-to-measure curtains for a large bay window and a small side window, and the finished curtains were perfect. All the hard work of measuring and subsequent fitting was carried out carefully and professionally and we have been delighted with our new curtains.”

Helpful Report

Posted 1 year ago

Hiya, Thank you so much for your wonderful feedback!😀 We're thrilled to hear that you were happy with the wide range of curtain designs and the advice you received. It's great to know the made-to-measure curtains fit perfectly and complemented your décor. We’re also pleased to hear that the measuring and fitting process was carried out professionally. Your satisfaction means a lot to us, and we’re so happy you’re delighted with your new curtains. Best regards, Yasmin

Posted 1 year ago

“Everything was so easy. Fitter turned up on time and measured all the windows while I looked through the various sample catalogue. I chose the blinds I liked and priced them up. The price was fine. We arranged a date for fitting them about 4 weeks away. He turned up on time and with a few hours they were all fitted and looked amazing. I was very happy with the whole process and am happy to recommend.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review!😊 We’re thrilled to hear that you found the entire process easy and efficient. It’s great to know that our fitter was punctual and that you loved selecting from our samples. Your satisfaction means everything to us, and we truly appreciate your recommendation!🙌 If you need anything else in the future, please don’t hesitate to get in touch. Best wishes, Yasmin

Posted 1 year ago

“Awful company. Sells poor quality Venetian blinds that ensure the threading doesn't last long. When it then fails they insist you buy new blinds as they won't repair their products. Shameful! Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for your feedback, though we’re genuinely sorry to hear about your experience with our Venetian blinds. We're unable to locate your details from your review, please feel free to reach out to us directly via private message should you like to discuss your review further! Best regards, Yasmin

Posted 1 year ago

“They are very expensive. When they were first installed the electric blinds didn't stop properly once they had finished going up and down. That was fixed but a few months later one of the panels stopped working entirely. That was fixed as well but now more panels have stopped working and Hillarys want to charge us to fix them. If you spend thousands of pounds they should be reliable and you shouldn't have to keep paying to fix them.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your concerns, though we’re genuinely sorry to hear about the ongoing issues with your electric blinds. It’s completely understandable to expect reliability after making such a significant investment, and we regret that you are having to deal with repeated problems. Our goal is to provide quality products and services, and your experience indicates we fell short. Please private message us with your full address & customer number so we can look into this further. Best regards, Becky

Posted 1 year ago

“Run an absolute mile. Sophia townsend messaged me yesterday, I was out. I messaged her back, and its now been 24 hours + no response. Electric blinds are stuck halfway, and people can see me and my wife as we sleep. Spent over £2000.00 on blinds for this level of service...… Do not I repeat, do not go with Hillary's if you prioritise good customer service, once you have paid them they really couldn't care less. This is the fourth time we've had issues now, which is fine, things happen to products over time, blinds are no different, but to not respond in a timely manner, is unprofessional.”

Helpful Report

Posted 1 year ago

Hi Luke, Thank you for sharing your experience, though we’re truly sorry to hear about the issues you've faced with our service. We understand how frustrating it must be to have electric blinds that are not functioning properly, especially when it impacts your privacy. It’s unacceptable that you have not received a timely response from us, and we appreciate your patience as we work to improve our communication. Your feedback is invaluable, and we’re committed to addressing the concerns you've raised. Please reach out to us directly at 0800 9166500 (Mon-Fri 9am/5pm) so we can expedite a resolution for you. Best regards, Becky

Posted 1 year ago

“We order blinds 2 sash and one arch back in Aug 24. 4 days ago 21st Oct I had a call from them telling me they couldn’t make the arched blind.. fitting date is end of November!!!! For an air BAnd B fully booked for December.. I asked if there was any other solution they came up with a roller🤣 absolute joke!!! Then they promised the salesman would rebook another appointment this didn’t happen… honestly this company is a joke I can’t believe they are still in business!!!! I would never recommend. I have to now go to a seamstress to make me Roman blind which to be honest I should have done in the first place as they are more reliable. Never again just want my 1000.00 back”

Helpful Report

Posted 1 year ago

Hi N, Thank you for taking the time to share your experience, though we’re truly sorry to hear about the issues you've faced with your order. It's disappointing to hear that we were unable to fulfill your request for the arched window, and we completely understand how this situation is not ideal for your busy Airbnb schedule. We appreciate your patience, and we regret that the alternative solution offered wasn’t suitable. We are committed to improving our service and your feedback is vital for us to make those changes. Best regards, Becky

Posted 1 year ago

“Great customer service, very quick and efficient”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for the fantastic review! 😊 We’re delighted to hear that you experienced great customer service and found our team to be quick and efficient. Your feedback truly brightens our day and motivates us to keep providing the best for our customers! If you ever need assistance in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 1 year ago

“Ours is not a straightforward conservatory. Initially we planned partial shading of the roof area and required blinds for three equal sized oblong panels of maximum length, which precluded using remote operation and relied on using a long pole for opening/closing. The fitting of these blinds went well and looked good. So we extended the roof shading project and ordered a number of pairs of trapezoidal shaped roof blinds, many of different dimensions. That was much less satisfactory: repeated visits for measurements, blinds not manufactured to measurements, blinds that were not delivered when or where scheduled. The fitter did his best, but it was a long and frustrating job over 2-3 months. The company responded promptly to our complaints, and said they would look at a token of compensation but we never heard any more from them. In fairness, we’d say that if you have a straightforward installation of rectangular blinds, within the capability parameters of the blinds, you’ll probably be satisfied, especially if they are vertical window blinds and not roof blinds. The longer roof blinds are very difficult for me to open and close using the rod, but easier for my husband. (I hope he outlives me.) But on a number of occasions the blinds do not go back into their pleats as you close them. The fitter came and adjusted them, which has improved the situation somewhat but we still have to intervene manually quite often to poke them back into their contracted form (not easy when you are working at the height we are). This week, 3 weeks after completion, the ‘jaw’ on one of the poles broke, and we are awaiting a replacement. So though we appreciate that our conservatory represented an installation at the outer extremes of size and difficulty, we can’t wholeheartedly recommend Hilary’s Blinds.”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for taking the time to share your detailed feedback. We're glad to hear that the initial fitting went well and that you liked the appearance of the blinds. However, we're truly sorry to learn about the challenges you faced with the trapezoidal roof blinds and the delivery issues. Your experience is not the standard we aim for, and we appreciate you bringing these matters to our attention. It's great to know that the fitter was able to assist with adjustments, but we understand how frustrating it can be when the blinds don't operate as expected. We also sincerely apologize for the lack of follow-up regarding the compensation and the pole issue you experienced. Your insights are invaluable to us, and we will work to improve our processes moving forward. If there's anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Becky

Posted 1 year ago

“It’s really good customer service”

Helpful Report

Posted 1 year ago

Hi there, Thank you for the fantastic review! 😊 We’re thrilled to hear that you had a great experience with our customer service. We always aim to provide the best support possible, and your feedback is greatly appreciated! If you need anything else in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 1 year ago

“Brilliant customer service, widge range of product options within varied price range. Friendly & helpful fitter. Would highly recommend Hilary’s.”

Helpful Report

Posted 1 year ago

Hi Sonia, Thank you so much for your wonderful review! 😊 We're delighted to hear that you experienced brilliant customer service and found our range of products to your liking. It’s great to know our fitter was friendly and helpful—your recommendation means the world to us! If you have any further feedback or need assistance in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 1 year ago

“Excellent fitting experience, very efficient and friendly member of the company. One small concern, the cords that raise and lower the blind do seem a little on the thin side, but so far have been fine.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your great review! 😊 We're thrilled to hear you had an excellent fitting experience and that our team was efficient and friendly. Your feedback regarding the cords is appreciated, and we understand how important it is for all components to meet your expectations. We hope you continue to enjoy your blinds, and if you have any further concerns, feel free to reach out. Best wishes, Becky

Posted 1 year ago

“Very good and efficient replacement of existing blind.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! 😊 We're so pleased to hear that you found the replacement of your blind to be very good and efficient. Our team always strives to provide quick and effective service, and it’s wonderful to know that we met your expectations. We appreciate your feedback and hope you enjoy your new blind for a long time to come! 🌟 Best wishes, Becky

Posted 1 year ago

“Richard the Hillary's Blind fitter did an excellent job and we were both very pleased!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your lovely review! 😊 We're so pleased to hear that Richard did an excellent job fitting your blinds and that you both are happy with the results. It’s always our goal to ensure our customers are satisfied with the service we provide. We really appreciate your feedback and hope you enjoy your new blinds for years to come! 🌟 Best wishes, Becky

Posted 1 year ago

“Excellent service, friendly professional staff”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you so much for your wonderful review! 😊 We’re delighted to hear that you experienced excellent service from our friendly and professional team. It’s always our goal to provide a supportive and pleasant experience for our customers. We truly appreciate your feedback and hope you continue to enjoy your new purchases! 🌟 Best wishes, Becky

Posted 1 year ago

“Hillary’s fitted the most beautiful shutters for me the whole experience was managed in a very professional manner , and after the initial survey they were fitted in a few hours , I just had to be patient while they were being made, and absolutely thrilled when they were done, they are so easy to use and I can vary the amount of light that I want at any one time. No regrets I should have had them much sooner, and the price was also within my budget.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! 😊 We're delighted to hear that you are thrilled with your new shutters and that the entire experience felt professional from beginning to end. It’s great to know that the wait was worth it and that you’re enjoying the flexibility they offer in controlling light. We truly appreciate your feedback and are glad we could provide a solution that fits your budget. No doubt, you’ll love having them for years to come! 🌟 Best wishes, Becky

Posted 1 year ago

“Love my new blinds, always use Hilary’s. Great quality and price. Friendly fitters & survey.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely feedback and continued support! We’re so pleased to hear you love your new blinds and are happy with the quality, price, and overall service. It’s great to know both our surveyor and fitters provided a friendly and positive experience. We really appreciate you taking the time to share your comments. Kind regards, Demi

Posted 2 months ago

“From the beginning until the end, the service was excellent and Rory who fitted my blinds was very helpful and informative.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your fantastic review, John!😊 We’re thrilled to hear you had such a positive experience from start to finish. It’s great to know that Rory was helpful and informative during the fitting process. We truly value your feedback and hope you’re enjoying your new blinds! 😄 Yasmin

Posted 1 year ago

“Great service from start to finish. I was kept informed at all stages. Matthew arrived for the measure and we found the best match to my existing blinds, he rang me a few days before my blinds arrived and we set a fitting date that was suitable to me. The fitting was quick and easy and he took all the rubbish away”

Helpful Report

Posted 1 year ago

Hi Mrs Barker, Thank you for your glowing review!😊 We're thrilled to hear that you had a seamless experience from start to finish. It's great that Matthew could assist you in finding the perfect match for your existing blinds and that the fitting process was quick and hassle-free. We appreciate your kind words and hope you enjoy your lovely new blinds!😀 Best wishes, Yasmin

Posted 1 year ago

“The seller was very helpful. Shown me the variety to consider. Arrived on time, Very happy purchase. Highly recommended..”

Helpful Report

Posted 1 year ago

Hi Jenny, Thank you so much for your lovely review! It’s fantastic to know that your experience went smoothly from start to finish. We truly appreciate your recommendation and hope you enjoy your new blinds!😄 Yasmin

Posted 1 year ago

Hillarys is rated 3.9 based on 1,824 reviews