Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.88

3.9 Rating 1,824 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont waste your money.Hillarys cant fit blinds how you would expect them to.very dissapointed.They have so many excuses its a joke”

Helpful Report

Posted 2 years ago

This is most concerning & we would love to get to the bottom of it. Please private message us with your full address. Becks

Posted 2 years ago

“Initially ordered 5 sets of blinds for my floor to ceiling windows on June 10th with a fitting date set for 27th June. Unfortunately, Hillarys use a 3rd party courier service who seem completely incapable of giving you a date or time when they are about to deliver, a huge problem if you live 200 miles away from your apartment. I eventually received the blinds but 3 of the 5 were completely broken and needed to be replaced. A replacement order was made with a new fitting date for 27th July. I had notified Hillarys of my current living situation and that I would need some form of notice of when the blinds were due to be delivered so I could travel down. Turns out Hillarys don't really have any control over the 3rd party courier and that I should contact them myself instead. Helpful. Anyway, I received a call 30 minutes ago from the driver out of the blue to say once again he's outside. I've got someone else to take the order for me thankfully, but once again the blinds have been completely destroyed in transit. A complete waste of 6 weeks with nothing to show for it. Absolutely useless is an understatement.”

Helpful Report

Posted 2 years ago

Hi Luke, We are deeply sorry to see of your experience with us & for any inconvenience that has been caused. Becks

Posted 2 years ago

“So far one star. They took half of my money in June and the blinds were supposed to be fitted yesterday. Nobody turned up and nobody bothered to ring to say the appointment wasn't going ahead. The call centre can't contact the fitter or his manager. They can only leave messages for them, and their current advice is that I have to wait for a manager or the fitter to pick up a message and call me back. So far nobody has taken ownership and the manager hasn't called back. They don't even know if the manager has seen the messages that has been sent as they can't contact them.”

Helpful Report

Posted 2 years ago

Hi John, We are deeply sorry to see this & would love to look into it further for you. Please private message us with your full address. Becks

Posted 2 years ago

“Do NOT get the electric blinds. The fitter and salesman told me that the batteries last months before you have to recharge them which is a complete lie - you have to charge them every 2 days and if you go away for a couple of day they will drain. I have 3 blinds from the ceiling and i have to get on a chair to charge them all the time. They also don't work manually with no charge so you get caught out without being able to shut or open them until you plug them in. Also the customer service is absolutely APPAULING.”

Helpful Report

Posted 2 years ago

Hi Hannah, We're disappointed to hear of the issues you are experiencing. We can arrange for an advisor to come out and assess the issues and ask you to contact the team on 0800 9166500 to arrange an appointment. Thanks Laura

Posted 2 years ago

“I had faux wood blinds fitted by Hillary's in May '23 and within a month they warped due to the heat in my conservatory. I emailed them, outlining the problem and attached photo's to the email. Within two days, they contacted and informed me that they had discussed the issue amongst management and that they would be replacing them all with wood blinds. The replacement blinds were fitted yesterday and I am very pleased with them. Hillary's are not the cheapest blind's but to me, it's worth the extra cost for the reassurance that the company take their responsibility to their customers seriously, displaying excellent customer service. Without doubt, Hillary's will continue to my first choice for any blinds that I may require in the future. This is the third time that I have used them and again, they have shown themselves to be a good, reliable company. I have no reservations in recommending them for the supply and fitting of their products. Well done Hillary's!”

Helpful Report

Posted 2 years ago

Hi Gary, Your new blinds look great and we are delighted to hear that we resolved your issues to your satisfaction, Thanks for sharing! Laura

Posted 2 years ago

“What a cowboys they are. They took the money and twice they came to fix the problem and couldn't fix the issue with light bleeding through the blinds and finally they gave up and now saying there is nothing wrong with the manufacturing and they don't do anything and they don't refund money. Deeply disappointed with their ethics. please note they will promise so much to get your order and they come and fit it. In my case. their sales agent suggested a day/night blinds for bedrooms telling us that we don' get any light coming through the blinds except edges, but this is not the case and light comes through everywhere and hard to sleep in bedroom. They twice sent someone for inspection and they both agreed and ordered new blinds to fix the problem, but the problem persists and they gave up at the end. when approached their customer service they blindly rejects and don't want to do anything, telling there was nothing wrong with the fabric. I would avoid this company at all costs. Since I posted the above review here on Trustpilot I have spoken with their Sales team on the contact number given in trustpilot and they have not changed their stance telling me that I have signed their order, when in fact their sales agent recommended the kind of fabric that would not allow light come through. The problem was not about the colour of the fabric, the problem was with the fabric going wavy, hence creating a gap in between allowing light bleed through. it was confirmed by their own inspection team when they were on site. Hillary's now denying a refund, just saying there was nothing wrong with blind, which is completely a lie.”

Helpful Report

Posted 2 years ago

Thank you for your review. Having reviewed the account I can see that our customer service team attempted to contact you to give you some options for the affected blinds and these were also emailed over to you. Please contact the customer service team on 0800 9166500 (Monday-Friday 9am-5pm) to discuss this further. Thanks Laura

Posted 2 years ago

“Poor customer service. Once they take your money, they don't care. Wanted quality blackout blinds for my newborn nursery. Poor product as it still let a lot of light through. Called to see if there was anything they can do. Told no and nothing they can do. Extremely poor customer service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Poor customer service is not what we strive to achieve and we are sorry that you felt that way after contacting us. If you can send some images over for reviewing to enquiries@hillarys.co.uk we can review this further. Thanks Laura

Posted 2 years ago

“Punctual, polite and friendly, delivered on time and perfect fit, good quality”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating! We're delighted that our punctuality, politeness, friendliness, timely delivery, and perfect fit were all up to your standards, and that the quality was good. We appreciate your positive feedback. 😄 Laura

Posted 2 years ago

“From sale to survey to installation the service from Hillarys was excellent. We now have a beautiful electric awning providing us with plenty of shade on these hot summer days.”

Helpful Report

Posted 2 years ago

Hi Ian, We are over the moon to hear how happy you are with your new Awning, it couldn't have come at a better time! 😀 Thanks for sharing your feedback with us. Laura

Posted 2 years ago

“Our fitter Keith Holman arrived on time and was very friendly and helpful. He helped us choose our curtains and curtain poles which we are very pleased with. The curtains are beautifully made and Keith gave us advice on keeping curtains in good condition. We would happily recommend Hillary’s for new curtains.”

Helpful Report

Posted 2 years ago

Hi Josephine, Wow, what amazing feedback for us and Keith! We're sure he will be just as thrilled as we are, thanks for sharing this with us. 😃 Laura

Posted 2 years ago

“As I had already received blind samples from Hillary's the sales visit was very quick and the blind that has been fitted is perfect. The fitting didn't go as smoothly. Even though my husband had told the fitter that the tiles were porcelain he arrived without the right drill bit as it he had broken it earlier in the week. So he couldn't fit the blind and had to come back on another day. Blind fitted but when I looked later at the blind after the fitter had left I noticed it wasn't straight in the window recess. I contacted customer services and they got back to me to say the fitter had ordered a new blind. Nothing wrong with the blind, just needed straightening up. The fitter rang and we discussed him coming out to sort out the blind. We arranged a date for him to come but then he got back to me to ask if head office had made the appointment or had I made it. I told him he had made the appt. He was actually day off that day so we had to rearrange. Blind now straight, problem had been due to one set of screws being loose. There was also an issue with documentation, I received an email with an order attached which was not mine. Fortunately no personal details on the order. Then before the blind had been fitted an email arrived to say that the blind had been fitted, no signature as it stated customer not present. Not true. Looking at other reviews it would appear that experience varies depending on who the salesman/fitter is.”

Helpful Report

Posted 2 years ago

Hi Ann I am very sorry to hear you haven't had a good experience with the fit and the paperwork wasn't right. Please can you send us a private reply with your account details so we can look to feedback to the area manager and also for training purposes. I am pleased to hear that you are now happy with the fit and the blind 😊 Thanks Sharon

Posted 2 years ago

“Quick delivery. Curtains replaced which are very much better”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear how pleased you are with your new curtains, thank you for your review! 😊 Laura

Posted 2 years ago

“Great service from Scott. Polite and respectful of my home. Fantastic job. Beautiful blinds. Thanks Scott.”

Helpful Report

Posted 2 years ago

Hi Julie, This is the type of service we just love to hear about, thanks so much for sharing this with us, we're sure Scott will be delighted! 😀 Laura

Posted 2 years ago

“Excellent product and excellent service. Thank you.”

Helpful Report

Posted 2 years ago

Hi, This is fantastic to read, thanks for sharing with us!😊 Yasmin

Posted 2 years ago

“Had blinds fitted some had gaps when closed I made a complaint and no-one called back I phone up again and still one reply again I would not recommend this company to anyone at all payed a lot of money for a very for a bad job”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback - It's disappointing to hear you're not completely satisfied with the end results. With further review into your account I can see our team requested images which we are yet to receive. Please forward some images of the gaps to enquiries@hillarys.co.uk and a member of our customer care team will be in touch. Yasmin

Posted 2 years ago

“Excellent agents, good service and excellent products. Pleased with all my blinds and would recommend company without hesitation.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your wonderful review, we’re so pleased you’re happy!😃 Yasmin

Posted 2 years ago

“Hillary’s are a fantastic company. When they say no quibble guarantee they mean it. Our rep. Michael was so knowledgable and so friendly. No messing about, he answered all our questions and gave good guidance.”

Helpful Report

Posted 2 years ago

Hi Pauline, We’re thrilled you’ve had a great experience with our team and so pleased that we were able to exceed your expectations. Thank you for sharing such a lovely review with us!😊 Yasmin

Posted 2 years ago

“Your after-sales service leaves a lot to be desired. I've been waiting over a week to have some pieces fitted onto my small window blinds (recently installed by you) to enable them to be opened.”

Helpful Report

Posted 2 years ago

Hi Sue, After reviewing the account I can see that we arranged a service call appointment with an advisor to sort the issues. If this is still outstanding please contact our customer service team on 0800 9166500 (Monday-Friday 9am-5pm) so they can look into this for you. Thanks Laura

Posted 2 years ago

“The blinds do look nice...but ror the high price we paid the aftercare is appalling.. we had blinds fitted on 5th May, and that night informed fitter that all the cords on all the blinds were way too short, needing a ladder to open and shut them. It took 3 weeks when fitter returned with only half of the "acorns" needed plus cord... And would return to finish the job when he had rest of bits.. I have text once to see what's happening but recieved no reply its now been 5 more weeks and still nothing.. terrible aftercare and I won't be using hillarys again even though the blinds are good.. we have since fixed the problem ourselves using parts from amazon so we could actually use blinds without a ladder....”

Helpful Report

Posted 2 years ago

Hi Lorraine, We're disappointed to hear of the issues you faced after fitting however I cannot see that you made our customer service team aware. Please can you contact them on 0800 9166500 (Monday-Friday 9am-5pm) in order for them to review this further. Thanks Laura

Posted 2 years ago

“The fitter was excellent and got on with his job with the minimum of fuss”

Helpful Report

Posted 2 years ago

Hi Mick, It's great to hear how happy you are, thanks for sharing!😊 Yasmin

Posted 2 years ago

Hillarys is rated 3.9 based on 1,824 reviews