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Heatable Reviews

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

4.9

Based on 1,260 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen was excellent boiler installed and old taken out very clean in his work ,few hiccups with pipework to radiaters no fault of his own but he sorted it all out ,would highly recommend him very happy customer”

“Incredible doesn’t even cut it. The website was super easy to use, all of the staff were helpful and answered all of my questions. I booked over the phone for next day installation and to his credit, Billy the engineer arrived at bang on 8am shortly followed by the delivery of my new Worcester Bosch boiler and all of the materials. Billy worked like a trooper and had my new Bosch boiler up and running by early afternoon. Some extra work was required to my gas pipe but the price did not change and Billy did not stop until the job was complete and tested and checked. Heatable have been a breath of fresh air and have made what I thought would be a horrible daunting process and as a single mother, very easy indeed. 5 big stars to Heatable and the whole team involved. Sally x”

“All good until the install DAY the plumber was grumpy, short and sharp in his manner, messy and damaged our Victorian woodwork on the way in and then denied it once we had complained, Heatable claim they make the process better and vet and train their tradespeople, not this time it took use 2 hours to clean up after him and then redecorate where he had damaged our hall wood work!!!! Would I use Heatable again? NO The after sales dept have your evidence and photos to complain against the plumbers denial of any wrong doing, same old issues they state to have solved in there sales speel and marketing, the two guys that set it up need to vet the plumbers doing the job as it was a more stressful experience for us, wish we had used a local company !!!! He even left the Exhaust pipe for us to dispose of!!”

“Perfect. Seamless . Professional. Thank you”

“Kept informed throughout, price was good and they find plenty of decent finance options. Even got a phone call after the job asking whether it was satisfactory! Recommended heatable to others!”

“Dale and his apprentice did a great job and took away the old stuff. I will, indeed, be writing a review on google and trustpilot and, if you have a preferred review site, I'll copy it to that too. Dale took time to explain the system and, what I was very impressed with, both he and his apprentice asked permission to enter the rooms to access the radiators and the meter. I'm also happy with the way Heatable responded to the issue we had and want to say thanks. Good customer service is, I hope, always appreciated and goes a long way to allowing customers to recommend a company with confidence. Anyhoo, that's all I wanted to say, except that I've already told Google assistant to switch the heating on and off, change the temperature and marvelled as it was done in seconds. Very cool! (no pun intended)”

“Right from the initial enquiry through to completion the level of service was superb. Right through the process I had regular calls from one of the team advising me of the progress of my order. It was easy to apply, simple uploading of photos of my old boiler to show them what was needed. I had regular updates of the progress and an email the day before telling when the engineer would be arriving and his name and a photo (very useful) to know who to expect. Mark arrived on the fitting day and there was no problem at all. In less than 6 hours the new boiler was in and the radiators and hot water were working again. Excellent job and I would definitely recommend Heatable and the engineer Mark to anyone. Thank you for an excellent job at a competitive price.”

“Had my boiler fitted yesterday fitter Steve on time actually early but did not start work till 8 disappointed with the delivery of boiler as did not arrive till 10 o clock but was advused between 8-10 and Steve had removed boiler by 8.45 so was waiting around for the delivery on a very cold windy day had a few problems but Steve was joined by Chris and they overcame them was fully informed by both re the operation of the boiler and thermostat and woke up this morning to a lovely warm house”

“Absolutely fantastic service, the heatable team were amazing. Easy and super quick to get an online quote (which was very reasonable), rang the following day to confirm everything was booked in and even offered us an earlier appointment! Dealing with the heatable team was a massive relief after a very stressful 10 days of no heating or hot water due to be mucked around by our boiler cover company. Love our new boiler, never been so toasty. Thank you Ben, Sam, Luke and team”

“The home heating business was long overdue for a good shake-up and Heatable have done the shaking. My boiler installation was a painless experience exactly as promised. The components arrived 15 mins before the the engineers who promptly set about their task. They were professional and considerate and cleaned up properly afterwards. There was a minor problem with the wiring of the Toda Smart thermostat but it was quickly resolved without fuss. Unbeatable prices and excellent customer service. Highly recommended. I need a sixth star!”

“Love my lovely warm house. Booked online and fitted within 2 days. Brilliant.”

“I would say this is a two mens job, however one guy came to do the job when he left in the evening I was given the gas safety certificate and told job was completely done now when I tried to use it the radiators were leaking, how do issue a safety certificate without even checking the whole system They had to come back and do the rest after contacting them The kitchen smoke extractor was removed when installing the boiler however never fitted back, and took it with him, I asked for it but never got it back”

“The whole experience made us happy, from website order, all the confirmations, regular updates, extremely quick install dates and the install itself was fantastic. Thank you Heatable, will definitely recommend.”

“Stumbled accross Heatable whilst researching Boiler pro/cons. The Reviews were so positive I returned to web site after 24 hrs and obtained a quotation to supply and fit new Boiler which was very acceptable, and included items I had not yet considered ; extended gas connection,magnetic water filter, Top range Room Temp Controller and system cleaner. I had to upload photos of existing Boiler,situation and outside Flue position .This whole thing took less than 5 mins (plus photo time). Paid imm as reqd ( but on CC for safety). Needen't have worried. Inst date of 2 days agreed. Engineers arr bang on time. In 5/6 hrs fitted& running .Pleasant ,tidy guys,no mess and a very neat job with the pipework. Whats not to like?.”

“Great customer service, our installation day was well managed. George arrived at 8 o’clock it wasn’t a straight forward job he did a 12 hour shift to get it completed, and left the area as clean as he found it. Heatable even gave me a partial refund, because the new boiler stayed in the same place. Without hesitation I would recommend Heatable to anyone.”

“My overall experience with Heatable was of the highest satisfaction. MY QUOTE: I had four different quotes for my new boiler as I was not sure which boiler to buy and wanted some opinions. Two quotes from local trades people, a quote from British Gas and a quote from Heatable. Heatable's quote came out just under the local tradesmen. They were also vastly cheaper than British Gas (£1,420 less to be exact). Also British Gas would only offer a 5 year warranty and insisted I take out a cover plan. THE INSTALLATION: Two engineers (Chris and TOM) arrived at 8am as promised by Heatable. They were professional and courteous, kept my home very tidy and did a very thorough job. The materials were delivered by a courier shortly after the engineers arrived. I opted to buy the Nest Smart Controller for an extra £175, the engineers installed this expertly and got it all set up for me. Special thanks to Tom for helping me with this as I am a bit of a technophobe. THE SERVICE I simply couldn't fault it. I got a call after I placed my order confirming everything, any questions that I had were quickly answered, the lady on the phone was very informative. I received a call after placing my order, one the day before the installation and another after to check that I was happy with everything. My boiler (Viessmann Vitodens) came with a 10 year parts and labour warranty, the certificate for this came through via email within 5 days of my installation. CONCLUSION: If you are looking to buy a boiler anytime soon, use Heatable. They have been professional, offered great value for money and went above and beyond at every level.”

“I would not recommend this company to anyone. £1900 for a new boiler, they took off the cupboard of a new Howdens Kitchen and never attempted to put it back In addition, the radiators were never flushed through as we found out 2 weeks later, Several phone calls later, and got nowhere. Very disappointed”

Hey Mario, Thank you for your review, however, I believe it is inaccurate. I can see from your order that our team were in contact with yourself prior to the installation and advised that the cupboard around your existing boiler may be damaged during removal, and would not be able to re-fit due to the new boiler's dimensions. You accepted this, and signed a damage waiver acknowledging it. With regards to the flush, had never been in contact with us to advise of this, there are no notes or messages on the system which relate to this. If this is a genuine concern, please contact our technical team on 0330 113 1333 and we will of course have an engineer attend. We work really hard to earn our reviews online, and I feel like this 1 star review is particularly unfair. Regards, Sam (Founder)

“Super service from start to finish. Suleiman was really pleasant and helpful. Couldnt if asked for a better installation, he was punctual,fast and clean. All pros and no cons 5 star service”

“The engineer was very capable and despite several complications, due mainly to the age of the existing boiler and the need to re-locate the new boiler, was committed to seeing the job through professionally. In the end it took several visits, including a weekend to get everything working correctly. All I can say is that the fixed price really is a fixed price. There was never any talk of having to pay extra due to the complications.”

“Amazingly quick turnaround with great pricing to match! Highly recommended.”

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Heatable is rated 4.9 based on 1,260 reviews