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Heatable Reviews

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

4.9

Based on 1,260 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today my wife and I had a new boiler fitted by Bryan working for Heatable. It was our first time using such a service and from start to finish we couldn't recommend it enough. Their website is easy to use and requires no personal details to be entered before you are given a quote. There is no sales team involved trying to upsell and the price you are quoted online is the price you pay. We paid in full but there are options to pay a deposit and pay the rest monthly at a sensible rate of interest. We couldn't recommend the gas engineer Bryan more highly, his work was first class, he was professional, friendly and accommodating, he tidied up/simplified the whole set up surrounding our new boiler which was above and beyond what was expected. Bryan also worked tidy and after five or so hours the only way you knew he was even here was a quiet, efficient boiler and a nice warm home. He explained how to use the new system and you could tell he took great pride in his work. Anyone in two minds about Heatable or their engineers need have no fears, they deliver a first class service with no pressure or stress.”

Hey Dean. Wow, thanks for taking the time to write a review as long as that one...! Doesn't get much better. I'll be sure to pass your feedback on to Bryan for you, he'll be made up. Keep on recommending :-D Sam

“I would have given a good review, except for the fact that they broke my heating system. When my old boiler broke, I used Heatable to source a replacement. This was installed on the agreed day fairly efficiently - no complaints. I'd have given them 4 stars (they kept trying to push me to a more expensive boiler which stopped it being 5). However, ever since the boiler was installed, when the hot water is turned on, the heating comes on as well. It is impossible to have hot water without heating, which is frustrating when it is plenty warm enough at the moment. When I contacted them I was advised that although it was an installation issue, I would have to pay for an engineer to come out and fix their mistake. It is a shame because the company is good, but quite frankly, messing up an installation then charging the customer more to fix your mistake is a disgraceful practice. The only reason I've not given them 1 star is that the rest of the process was good, but the installation was ultimately extremely disappointing.”

“i had my boiler installed and am far from happy the job the boy done was terrible the ceiling looks awful where he fitted boiler and i feel that it was a cowboy who done it i have phoned him several times only to be palmed off now i have leak in kitchen floor where the pipes where installed phoned the man up again and he was not all that bothered said i will probably have to take kitchen floor up”

“Website easy to use, seem well organised and pleasant, liked their enthusiasm to start with. Basically feel I paid for a boiler without an acceptable service, maybe this is why they’re cheaper. Any repair works involved with fitting the boiler were not kind to the eye. Read T&C’S, is what I was told. Basic simple things you might expect when paying a professional we’re either not in his job description, incompetence or just lazy. Leaving rubbish under a tree in the garden knowing a young child living there, consisting of bits of copper/ plastic pipe, block/brick and screws. Not acceptable in my view. Equally concerning they don’t appear to think anything wrong with any concerns I’ve raised as not got back to me after a week. Sadly, I won’t be recommending and don’t understand how this can be when they seem to have many happy customers.”

Hey Susan, It's Sam here, the founder of Heatable. I do apologise for the issues which you've had, we never want a customer to feel like they've been pushed aside. I've just ran through the notes on the job and spoke with Ben, the head of our technical team. Unfortunately, during any boiler installation, the works can be disruptive and sometimes, small amounts of cosmetic damage are simply unavoidable. Our terms and conditions do state this, our engineers do not complete re-decoration, but they will always make good as best as they can. With regards to the small bits of copper which had been left in your garden, this was an oversight on our engineers behalf, and I apologise for that. I can see that Ben has tried to contact you on multiple occasions in order to offer you a gesture of goodwill for the inconvenience, but he has had no response? If you would like to call us on 0330 113 1333, we will be able to arrange this for you. We always do our best to make sure that customers go away feeling happy, I'm very sorry if you feel that you've been let down. If I can be of any assistance, please do get in touch. Regards, Sam

“My boiler install was carried out on the 14th December 2021 ( Viessmann Vitodens) First the positives, the web site was very easy to use and the options available were very good, booking in the boiler install was very easy and all within a very acceptable time scale (considering the time of year) Unfortunately they are the only positives The boiler was poorly installed with the following issues- Gas Leak at the gas meter test nipple ( Unacceptable) The engineer left the property without checking the test nipple after he had used it ! Flu incorrectly installed ( No fall on the vertical section to the boiler) Condense pipe poorly installed No Non return value on cold water inlet to the boiler No Gas bond on the gas pipe Poor messy workmanship on the flu installation ( See pictures) Insecure plume kit Concrete walked up and down driveway Chemical flush not carried out As per Heatables T & C’s Two Gas safe building compliance certificates issued, one with an engineers name that had nothing to do with the installation?? Heatable never return Email’s for some reason and only interact over the phone after YOU have called them. Heatable have since sent another engineer out to rectify the above issues and given us £100 to have the drive jet washed. But Heatable offered NO apology for the dangerous installation, which is unacceptable. You can best judge how good a company is ,when things don’t go as planned, and Heatable were just about the worst I’ve come across, so in conclusion if your looking for a boiler to be installed, look for local recommendations and don’t take the risk of Heatable.”

“They talk the talk, but failed to walk the talk.... failure to standby their FIXED price promise. Went through the quote process, stating a conversion from system to combi storage, to which a premium is already added. The fixed quote was £3,750.00. I uploaded 9 images (twice as they said they couldn't find them). The photos were clear in showing the existing installation and even included schematic diagrams with heating calcs also included. Heatable engineer (sub-contractor) arrived as expected, inspected the job, stating an additional wired thermostat and 3 way value would be required, required and promptly phoned Heatable, they contacted me stating they required a whooping £750.00 - 20% more!!!!! I point blank refused to such a steep hike. One would have thought that the free gas pipe installation and the magnetic filters services offered as free but not required would of offset the additional 2 items required. I have already had quotes for the same, another installation service was now priced better (includes 5 year servicing plan - 10 year parts/labour warranty) or like for like by over £500 less than Heatable, and they have actually seen the job on a survey... Charlatans.”

“Poor quality product installed after a directors recommendation. Shoddy workmanship. Installed the oil Filter the wrong way round. Damaged plastering in my hallway. Left electrics that are dangerous. Boiler leaked after install. Heating controls didn’t work. After the first year Service the engineer stated that the flue was not connected properly and was dangerous. Not interested that the boiler breaks down every year and have basically told me it’s now my problem with the manufacturer.”

“Firstly when i contacted them they were on the job and very helpful, I filled all the information in they requested and baboon that was it! Or was it. Yes your got it right they never turned up on the stated day the fitter said it was too far to go so plan 2 a new fitter but will have to wait another two days ok. So they turned up on the friday from leeds spent 6 hours here and said all done all testing is completed and ok but was it. That night my wife put the washing machine on and you got it we were flooded the fitter had burnt the washing machine hose with his blow torch so all i had to do was change the hose and spend the next fee days vacuuming it up. But I thought ten years warranty what could go wrong untill following Sunday no hot water in the shower so I called them waited two days and no reply. But I thought to myself the fitter had the shower knob off do in something so I investigated it was put back only allowing the cold to run no hot so with my little bit of knowledge I fixed that. So we no have a dry carpet hot shower water and still waiting for them to call us back and a 10 year warranty god help us.”

“Had new boiler installed last Dec 2019 - couldn't fault the service then. Last week boiler filter sprung a leak and, so far, Heatables ability to address even a simple replacement in-line limescale filter has been inept in the extreme. I have wasted 3 days waiting in so far for them now to tell me they need to order a filter (a fact that I informed them of last week). Do yourselves a favour, consider the aftercare as well as the price you pay as I have found, Heatable DO NOT deliver what they promise. Update - after some initial confusion, Sam at Heatable bent over backwards to get the fault sorted the next day. Okay, these things happen but I have to stand corrected and say well done Heatable and particularly Sam for restoring my faith and earning the full 5 stars I have now given. Thanks again.”

“We had booked our new boiler with Corgi at over 3k. This included a £300 charge for scaffolding. A surveyor came out and said it didn't need scaffolding. I asked for a reduction. No, it's a very difficult job, could take a day and a half. Cancelled! HEATABLE! Easy booking and a fixed price 1100 pounds cheaper. Andrew did the job in 5 hours. Wonderful new Worcester Bosch Greenstar boiler. Very impressed!”

“We had a new boiler fitted today by Rob and Jay who work for Heatable and what a superb job they have done the overall experience from ordering on line to final installation was outstanding we cannot recommend Heatable highly enough .”

“I am really happy with my experience with Heatable. The website is easy to use and you can get a quote without worrying that you will receive any nuisance calls. I asked a few questions using the website live chat before placing my order and promptly received clear answers. The ordering process is very simple and you get an instant fixed price quote. The amount was not charged to my credit card until the job was complete. In my case this was a conversion from a regular heating system to a combi boiler. The gas engineers used by Heatable arrived at the stated time and were professional & friendly. I was really pleased that they were willing to discuss the job and were accommodating to the quirks of a mid-terraced property that needed a 22 mm gas pipe upgrade. The conversion took 2 days and the old boiler and cylinder were removed as part of the job. Due to the nature of the conversion the engineers inevitably created dust and there was some cosmetic damage to walls. However, this was explained to me from a call I received from Heatable, I had read it in the T&Cs too and I also had to consent to this during the job. They did their best to tidy up before leaving, but any work of this nature will create some mess. I only mention this because I have seen some reviews where this seemed to be considered unacceptable, whereas I would consider it to be unavoidable for work of this nature. I’m really happy to know that the boiler is covered by a 10 year warranty and I have already recommended Heatable.”

“Very impressed with the service throughout. Would recommend.”

“Ordered online, was kept informed of what was happening every step of the way. Had shopped around and heatable were considerably cheaper than other quotes I had. Alex, the engineer, turned up when he said he would and made an excellent job of fitting a new Viessmann boiler turning what was a bit of a messy job into a very smart and proffessional installation regardless of the fact it is in the loft where no one can see it! Job ran on a bit longer than anticipated due to a missing nest thermostat which, after a bit if detective work, was found to have been delivered to the wrong address, thank you parcel force! Any way Alex stayed very late to ensure that everything was working properly and that even an old technophobe like me could work it! Couldn’t ask for a better job and couldn’t ask for a better engineer!”

“Good service with any phone call I have had and very reasonable price which did not change from the online quote 😊 however would NOT recommend the standard wireless controller had my new boiler for around a week and the controls are almost impossible to work 😕 the heating engineer told me they are really complicated and handed me an instruction booklet therefor I was left with no idea how to work it! Disappointed :(”

“Took our money and fitted the boiler a coupl of days later. They seemed in a rush to get off to help someone on another job. There was also a lot of Google use and phoning a helpline to work out how to install the Nest thermostat as they had not done one before. The cupboard door they took off was not put back on and when my partner arrived home and went to do it, only a few of the screws had been left on the windowsill, the others were missing. The smoke alarm was also left covered up. 2 months on the flue has let water into the house and all over the new boiler. No one from Heatable calls back, you have to keep chasing them and the engineer who was meant to arrive today didn't show up and put his phone to voicemail. £1800 for a leaky boiler with a warranty that isn't valid due to an incorrectly fitted flue! I don't recommend them.”

“Unfortunately a poor company to deal with and one I regret making a purchase from. The install went as planned and boiler was working well until I noticed a knocking sound coming from the boiler. The manufacturer came out to repair the boiler under warranty and reported the electrical installation had been bodged as you can see from the pictures. So Heatable sent around another engineer to rectify the bodged install, this is when the nightmare started. The engineer who came to rectify the install was really poor. I arranged over the phone with him to come in the morning, 2 in the afternoon I called to see where he was and Heatable called back to say he would be another hour. 3 o'clock he called me to say he would take another hour. So a whole day wasted waiting for him. The engineer then spent two hours doing, I'm not sure what. He shouted upstairs for me to turn on the thermostat which I did and the electric tripped out in the whole house. He then spent another hour doing, I'm not sure what, then asked me to turn the thermostat on again and the heating came on so he left. Later I tried to turn the heating off and realised I wasnt able to and the thermostat was unable to control the heating/boiler. So over the next few days Heatable sent more engineers around to see what the issue was. It wasn't an issue with the boiler so passed me on to Nest. During my calls with Heatable they insisted even though I hadn't purchased the Nest Thermostat through Heatable, if one of their engineers had broken it they would replace it. Nest where unable to fix the Thermostat and couldnt replace it as the warranty had expired and as you might guess when push came to shove, Heatable washed their hamds of it and told me their was nothing they can do and it wasn't their engineer who had broken it. I just can not belive that it is a coincidence the Thermostat stopped working at the exact same time their engineer wired it up incorreclty and the electric tripped out in the house. Anyway even more infurating I have now purchased a brand new Nest Thermostat and paid someone to come and install it. They have just opened up the case and shown me inside and the only change to the bodged install they have made is to change the brand of wago connector. The original wiring on the £2.5k boiler has been hacked up beyond belief. Please take a look at the manufactorers report and these pictures and DO NOT purchase a boiler from Heatable”

“Worst nightmare. Installation took only 3 hours and the result was 1. They removed an old pipe and "forgot" to seal it. It took 3 visits for them to fix it ( they should have replaced the pipe but they only applied some silicone). Downstairs neighbour property damaged twice. 2. One month later we noticed a gas leak, they repaired it after saying 'it was only a small one'. Thanks God 3. They removed all the wall plaster when removing the old boiler (answer after complaining - check our policy) 4. They broke the back of all my kitchen cabinets ( to set tup the condensate pipe 5. Over a year later, we found that this condensate pipe is leaking, still investigating the damaged.”

“I have been ordering for Heatable for a couple of years now I love your service and prices too!! And have referred friends and family and they love you too!!! You are awesome !!!!”

“I was tipped off about Heatable by another company who offered a better deal. Once I contacted Heatable I decided to book a boiler replacement for the following day. The price was a little higher but they offer 12 months care for any issues and they offered 0% APR. The fitter (Paul) was brilliant, he had replaced the boiler in 5 hours and installed a new controller so I can turn the heating on and off when I'm out the house. Would recommend.”

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Heatable is rated 4.9 based on 1,260 reviews