Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.63

4.6 Rating 701 Reviews

92 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading the really promising consumer guide I attempted to have a session with one of the audiologists. There was no local audiologist in the Eastbourne area and so after a while I was contacted for a home visit to take place the following week. Ten minutes before my home appointment was due to take place it was cancelled (for personal reasons) and apparently their audiologist covering my area is now not able to take on new customers until 2024. The alternative offered was over an hours drive away. I may just have been unlucky, and I totally understand that somebody may be unavailable at short notice, but it appears that Hearing Aid UK just do not have enough practices signed up to provide the coverage and ongoing support they claim will be available from them.”

Helpful Report

We are sorry that we were unable to assist you with your hearing. As you say, the audiologist was indeed called home when he was almost at your appointment and this must have been very inconvenient for you. As his stepdaughter was badly hurt and will require some care, he decided that he would not take on any new customers before Christmas, which I agree does mean it would have been 2024 before you were seen. However, regarding coverage, you are incorrect. This audiologist is in the Brighton area, about 20 miles away, which is a normal and reasonable distance for them to support. We cover 98% of the country but there are a few areas we don't reach - If any good independent audiologists in Margate or Mablethorple are reading this, get in touch! Kindest Regards, Hearing Aid UK HQ

“I had hoped for a comparison list of specifications of makers and models so that I would not have to rely on the descriptions given by audiologists. I have a wide and various need of programmes in my hearing aids.”

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“We have been very satisfied with the service Mr A|itkin has provided on each of his two visits. He was very patient and answered almost all our queries immediately and followed up with other information later. He will be visiting us again shortly to ensure that all is well and allow us to clarify anything we have forgotten. We would certainly be happy to consult him again should it be necessary.”

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“Excellent website, with full prices and a very informative booklet to download. Prompt referral to an audiologist, who has been most helpful, and is supplying the hearing aids I need at a reasonable price.”

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“Very satisfied thank you”

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“YOUR AUDIOLOGIST CANCELLED MY TEST DUE TO STAFF PROBLEMS AND HAS RESCHEDULED FOR THE 05 12 2-23 AT 2-3 PM”

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“Richard Walsh paid my wife and me a recent home visit. He was pleasant, knowledgeable and professional and was able to answer all of our remaining questions. After our hearing tests, we were sufficiently impressed to go ahead with an order and are looking forward to his next visit.”

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“I went to these people after using NHS and one other non-NHS supplier. Looking around I was extremely disappointed to have all the big advertising hearing aid suppliers offering appointment waits of weeks if not months. Hearing Aid UK organised a local supplier within days. Their recommended supplier (from Frequency Hearing Ltd) was both knowledgeable and experienced but listened and met all my requests – a quite impressive performance. The chosen aids arrived within days at vastly less than ‘high street’ prices and fitting was accomplished faultlessly with my existing accessories also paired to the aids. Would I recommend? Yes – but as they use several independents across their patch, the actual performance may vary. I am well satisfied.”

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“Very pleasant, knowledgeable audiologist who answered all my questions and clearly explained the test results”

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“The hearing aid was delivered today, and it seems o be excelent”

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“I had a lot of questions which were patiently answered by email. The company arranged for an audiologist to ring me and then to visit, and again he was very helpful and patient and most importantly listened to me and did not try to persuade me to anything, just offered information. I will be buying Oticon Real hearing aids and I am very hopeful that the will suit me.”

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“Great service, booking & arrangement for the home visit hearing test was effortless. The audiologist was very helpful and recommended the best hearing aids based on the degree of my hearing loss. Thank you once again David Quilliam.”

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“Haven’t got it yet, Mark has only just left here. He is returning on the 20th with the hearing aid.”

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“Answered all my questions, very helpful.”

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“Very rapid and helpful response to my initial inquiry followed by contact with local hearing clinic.”

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“So far the initial contact has been good all the way through. Perhaps this survey has been sent slightly early as I have yet to see a consultant or have a hearing test.”

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“Questions were answered promptly and I was given all the information I needed.”

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“quick and well explained. Much better than I expected.”

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“Original contact very prompt and was happy to respond to any questions I asked”

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“Both my initial contact by email and the subsequent visit and testing were first class.”

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Hearing Aid UK is rated 4.6 based on 701 reviews