Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“I was a recipient of 2 bunches of flowers from this retailer. In both cases several flowers were dead on arrival. Other species lasted a couple of days. Given the species included, they were probably from Africa, thus adding air miles. The reason I received 2 separate bunches was because I sent a photograph of the first to the sender who then complained to Haute that these were not the ones they ordered. Haute sent a second bunch free to compensate. Haute’s marketing is very upmarket, but watch out for your use of apostrophes. Unfortunately, the website does not reflect the quality of the product.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to address any concerns. Please accept our sincere apologies for the disappointment caused by the condition of the flowers upon arrival. It's disheartening to hear that several flowers were dead and did not last as long as expected. We understand how frustrating this must have been for you. Regarding our marketing and the use of apostrophes, we appreciate your observation and will certainly take it into consideration for future improvements. Once again, we genuinely appreciate your feedback and the time you took to share your experience with us. Warm regards, Rosie

Posted 2 years ago

“My family were delighted with the delivery. It arrived just when they needed them”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Beautiful display as described on time...perfect!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Haute Florist a 5-star rating! We truly appreciate your support and recommendation. Should you require any floral arrangements in the future, please don't hesitate to reach out to us. We would be honoured to assist you again. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you in the future! Best regards, Rosie

Posted 2 years ago

“Beautiful flowers and very prompt, deffo use again!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Disappointed in a word… only got them Friday, spent £40 and they are starting to die already after 3 days”

Helpful Report

Posted 2 years ago

Dear James, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value customers like you who help us improve. We apologise for the inconvenience caused by the flowers you received. We understand how frustrating it can be to have them starting to wither after just a few days. Our aim is always to provide fresh and long-lasting flowers, so we are genuinely sorry that we fell short of your expectations. I have located your order and can see that a fresh bouquet has been arranged. Warm regards, Rosie

Posted 2 years ago

“Gorgeous flowers!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Always beautiful flowers”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“My friend said they were some of the nicest flowers she had ever received. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Excellent quality blooms and reliable delivery. Can’t recommend this company enough….brilliant”

Haute Florist 5 star review on 15th April 2024

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Arrangement delivered on time and recipient was absolutely delighted. Would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Simply Beautiful. Fresh & vibrant. Stunning presentation. Presentation a game changer & my Haute Hat box flower's lasted for nearly 4 weeks. A wonderful gift.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you so much for your wonderful 5-star rating of Haute Florist! We are delighted to hear that you found our flowers fresh, vibrant, and simply beautiful. Our team takes great pride in the stunning presentation of our arrangements, and we're thrilled that it was a game-changer for you. We strive to ensure that our flowers bring joy for as long as possible, so we're thrilled to hear that your Haute Hat box flowers lasted for nearly 4 weeks. Your kind words truly warm our hearts, and we're so glad that Haute Florist was able to provide you with such a wonderful gift. Thank you again for your feedback and for choosing Haute Florist! Warm Regards, [Your Name]

Posted 2 years ago

“Lovely flowers to cheer my friend up!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with four stars. We truly appreciate your feedback and support. We are thrilled to hear that our lovely flowers helped to cheer your friend up. At Haute Florist, our aim is to bring happiness and beauty through our arrangements, and it's wonderful to know that we succeeded in doing so. Once again, thank you for choosing Haute Florist. We hope to have the pleasure of serving you again in the future. Warm regards, Rosie

Posted 2 years ago

“My friend received her bouquet and said it was the freshest prettiest bouquet she’s ever had”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and are thrilled to hear that your friend received the freshest and prettiest bouquet she's ever had. Providing our customers with top-quality and beautiful flowers is our utmost priority, and it's always rewarding to know that we've exceeded expectations. We are grateful for your support and hope to continue delivering exceptional floral arrangements in the future.

Posted 2 years ago

“Speedy delivery and beautiful flowers”

Helpful Report

Posted 2 years ago

Dear Kelly, Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thanks again for choosing Haute Florist, and we look forward to serving you again in the future! Warmest regards, Tom

Posted 2 years ago

“Kept me update when the delivery was going to arrive”

Helpful Report

Posted 2 years ago

Dear Jacie, Thank you so much for taking the time to rate Haute Florist with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to hear that we were able to keep you updated on the delivery status. Ensuring that our customers are informed and updated is a top priority for us, and we're happy that it made a difference in your experience. Once again, thank you for your kind rating and for choosing Haute Florist. We hope to have the opportunity to serve you again in the future! Warm regards, Tom

Posted 2 years ago

“Very good quality, highly recommended!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“I ordered flowers for my friends 60th birthday and they didn’t arrive on the day they were supposed to. No apologie no explanation and they arrived a day later really disappointed I have never had this experience with a florist online. Not a happy customer”

Helpful Report

Posted 2 years ago

Dear Mrs Renison, thank you for taking the time to share your feedback on your recent experience with Haute Florist. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers for your friend's 60th birthday. We understand the importance of such occasions and we regret any inconvenience caused by this mishap. This is certainly not the level of service we strive to provide. Warm regards, Rosie

Posted 2 years ago

“Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience caused. We understand the importance of timely flower deliveries and we sincerely apologise for the delay and any distress it may have caused. We are sorry to hear that our customer service did not provide the assistance you expected. We will address this matter internally to ensure that our team is better equipped to handle such situations and provide the support our customers need. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope you will give us another chance to showcase the high level of service we aim to provide at Haute Florist. Best regards, Haute Florist Customer Care

Posted 2 years ago

“The floweres were delivered well packaged and wrapped in a special paper which kept them moist and fresh. The delivery was on time and the boquet was beautiful. Our friend was very pleased with her birthday flowers.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

“Quick easy processs. Fast delivery on time, beautiful bouquet and good value’ thank you”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews