Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Great flowers ordered a long time before we needed them and delivered to a tricky location with care and precision. Well done!!”

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Posted 1 year ago

Thank you so much, Julia, for giving Haute Florist a 5-star rating! We truly appreciate your positive feedback. We're thrilled to hear that you had a great experience with us. Ordering the flowers well in advance and delivering them to a tricky location with care and precision is what we strive for. Your words have made our day! Thank you for choosing Haute Florist, and we hope to serve you again in the future. Kind regards, Tom.

Posted 1 year ago

“Great choice of flowers, and they offer next day delivery. Well that's what I thought, and thats why I specifically chose them. So I went ahead, placed the order and received confirmation of my payment and next day delivery, which would be a Saturday. Only to receive another message later on that day stating that delivery would now take place on the Sunday approximately after 7pm. I tried contacting the company on the Saturday, however ate unable to speak to anyone. I sent an email and message opting to cancel my order. Only to find out that the flowers were still delivered on the Sunday. To date, I have had no response from the company, whatsoever regarding my cancellation. Poor customer service!”

Helpful Report

Posted 1 year ago

Hello Janice, Thank you for your detailed feedback. I'm truly sorry for the frustration and inconvenience you experienced with your order and our customer service. While we're glad you appreciated the selection of flowers, it's clear we fell short of our delivery and communication promises. Your situation shouldn’t have happened, and I apologise for the lack of response and the mishandling of your cancellation. We're actively reviewing what went wrong to prevent this from happening again. If you haven’t already, please reach out to our customer service team, and we’ll do our best to make this right. Best wishes, Rosie

Posted 1 year ago

“Great service and the recipient said the flowers were beautiful. Many Thanks”

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Posted 1 year ago

Dear Tony, thank you so much for your fantastic 5-star rating of Haute Florist! We are thrilled to hear that you had a great experience with our service. We're glad to know that the recipient loved the beautiful flowers. Your kind words truly made our day! Many Thanks, Tom

Posted 1 year ago

“Beautiful flowers delivered on time.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Haute Florist! We're thrilled to hear that you had a wonderful experience with us. Once again, thank you for choosing Haute Florist. We genuinely appreciate your support, and we hope to serve you again in the future! Best regards, Tom

Posted 1 year ago

“Great quality flowers. Delivered as requested.”

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Posted 1 year ago

Dear Keith, thank you so much for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and support. Thank you once again for choosing Haute Florist and for your wonderful review! Best regards, Katie

Posted 1 year ago

“Flowers were absolutely brilliant and 😍 beautiful, also I loved the hat box x”

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Posted 1 year ago

Dear Wendy, Thank you so much for your fantastic 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you loved our flowers. We take pride in the beauty and quality of our arrangements, and we're thrilled that they brought a smile to your face. Your kind words about the hat box are also greatly appreciated! Thank you once again for choosing Haute Florist! Warm regards, Rosie

Posted 1 year ago

“Very happy this is the first time I have used Haute florist and I will definitely us you again”

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Posted 1 year ago

Dear Sue, Thank you so much for your glowing 5-star review of Haute Florist! We truly appreciate your kind words and are thrilled to hear that your first experience with us left you feeling very happy. We strive to provide exceptional floral arrangements and excellent customer service, and we are glad to know that we succeeded in making your occasion special. Best regards, Tom

Posted 1 year ago

“The flowers where beautiful arrived on time as I had requested I would definitely recommend you.”

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Posted 1 year ago

Thank you so much for giving Haute Florist a 5-star rating! We greatly appreciate your kind words and recommendation. It warms our hearts to hear that the flowers were beautiful and arrived on time, just as you had requested. Your satisfaction is our top priority, and we are thrilled to have met your expectations. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“I recently ordered from Haute Florist and was extremely satisfied with my experience. The entire process, from ordering online to delivery, was seamless and straightforward. Their website made it easy to find and order the perfect arrangement. The delivery arrived earlier in the day than I expected, which was a pleasant surprise. Most importantly, the quality of the flowers was outstanding—they were fresh, vibrant, and beautifully arranged. Overall, Haute Florist exceeded my expectations, and I highly recommend them to anyone looking for high-quality flowers and exceptional service. Will definitly use them again!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Haute Florist a 5-star rating! We are thrilled to hear that you had such a positive experience with us. We are grateful for your kind words and are glad to know that the entire process, from ordering online to delivery, was seamless and straightforward for you. We are delighted that your delivery arrived earlier than expected and served as a pleasant surprise. At Haute Florist, we take great pride in ensuring that our customers receive the freshest and most vibrant flowers possible. It warms our hearts to know that the quality of the flowers exceeded your expectations and that they were beautifully arranged. We truly appreciate your recommendation and are honoured that you would consider using our service again. Please do not hesitate to reach out if there is anything else we can assist you with in the future. Thank you once again for choosing Haute Florist. Warm regards, Rosie

Posted 1 year ago

“Beautiful and great quality”

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Posted 1 year ago

Thank you so much for taking the time to leave us a wonderful 5-star rating. We truly appreciate your feedback and support. Once again, thank you for choosing Haute Florist and for sharing your positive experience with us. We look forward to serving you again in the future. Best regards, Rosie

Posted 1 year ago

“The flowers received were lovely and I was updated all the time. Very efficient.”

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Posted 1 year ago

Dear Elizabeth, Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you loved the flowers you received from Haute Florist. We pride ourselves on providing lovely arrangements and ensuring efficiency throughout the process. Best regards, Katie

Posted 1 year ago

“Disgusting, truly awful. Won't use again, won't ever recommend. Please God don't let me win a year's free flowers for leaving a review, they will go in the same place as my purchase, straight in the bin.”

Helpful Report

Posted 1 year ago

Dear Rebeca, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to learn from our mistakes. We want to sincerely apologise for the experience you had. It is disheartening to hear that you won't be using our services again. We understand that this is not the kind of service we aim to provide, and we deeply regret any inconvenience or disappointment caused. I have located your order and can see that this was resolved with our customer service team. Warm regards, Rosie

Posted 1 year ago

“Stunning bouquets delivered very efficiently. Always a winner! Very reliable. X”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating! We greatly appreciate your support and kind words about Haute Florist. We are thrilled to hear that our stunning bouquets were delivered efficiently and that you find us very reliable.

Posted 1 year ago

“Ordering was really easy. The flowers were beautiful and exactly as shown on the website. The downside was the delivery driver left them at a rarely used side door. They were a birthday gift and when three days after the birthday, we hadn't heard anything, we rang and asked if they had been delivered. The receipient then went looking!!!!! I got a text with a picture but didn't realise it wasn't the front door. Not your fault and have to say, the flowers were still in perfecet condition.”

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Posted 1 year ago

Dear Mrs Limming, Thank you so much for taking the time to give us a 4-star rating for your recent experience with Haute Florist. We are thrilled to hear that ordering was really easy for you and that the flowers turned out to be beautiful, just as shown on our website. We apologise for any inconvenience caused by the delivery driver leaving the flowers at a rarely used side door. We understand how important it is for gifts to be timely delivered, especially for birthdays. We also apologise for the confusion caused when the recipient had to go searching for the flowers three days after their birthday. It must have been frustrating for both you and the recipient. However, we are glad to know that the flowers were still in perfect condition when they were finally found. We truly appreciate your understanding that this was not our fault. Thank you again for your feedback and for choosing Haute Florist. We hope we have the opportunity to serve you even better in the future. Best regards, Haute Florist Team

Posted 1 year ago

“Superb service. This bouquet arrived in bloom and in perfect time for the service. The personalised card was so easy to make and beautifully printed in a lovely choice of styles. The family adored the unique bouquet and its beauty choosing to take both home with them. Good service and value for money assured by me. Thank you Haute for doing my friend proud on the saddest of goodbyes xx”

Haute Florist 5 star review on 10th August 2024

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Posted 1 year ago

Dear Rachel, thank you so much for your fantastic 5-star rating of Haute Florist! We sincerely appreciate your kind words and are thrilled to hear that you had such a wonderful experience with us. Once again, thank you for trusting Haute Florist with such an important occasion. We are honoured to have been able to make your friend proud on the saddest of goodbyes. Warm regards, Katie

Posted 1 year ago

“Beautiful flowers and delivered at the confirmed time. Will use them again”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Haute Florist! We truly appreciate your kind words and are thrilled to hear that you loved our beautiful flowers. We take great pride in delivering our creations on time, so it's wonderful to know that we met your expectations. Thank you for your support, and we can't wait to serve you again in the future!

Posted 1 year ago

“In the past, I have used Marks & Spencer's for my mum's birthday flowers. I can tell you with all sincerity, I will not be going back to M&S for flowers. I have now used Haute Florist twice and am absolutely delighted with not only their customer service but the way that they present their flowers. Both occasions, I have requested that the delivery address be changed (this last time was more short notice than the other time). Both times, the staff went out of their way to get the delivery address changed which was so very appreciated. Apparently, the flowers are not just in beautiful condition, they arrive by Royal Mail in a lovely box and very carefully wrapped in black tissue paper, complete with a water bath, care instructions and flower food. My mum said that a baby couldn't have been wrapped up better. The smell of the flowers is wafting through the house and she is thrilled with them. If she is happy then I am happy. I wish that I could get flowers like this here in New Zealand. Would I recommend Haute Florist, absolutely I would. They're not the cheapest but what you get is quality and great customer service. What more can you ask for. Thanks Haute Florist for making my mum's birthday so special.”

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Posted 1 year ago

Thank you so much, Jayne, for your wonderful 5-star rating of Haute Florist! We are truly thrilled to hear that you were delighted with not only our customer service but also the presentation of our flowers. Your kind words mean the world to us. We are honoured that you have chosen Haute Florist as your go-to flower shop and that we have exceeded your expectations. We take great pride in ensuring our flowers are carefully packaged and arrive in perfect condition. It warms our hearts to hear that the Royal Mail delivery, along with the black tissue paper, water bath, care instructions, and flower food, made your mum's experience even more special. We are thrilled that she loved the flowers and that the beautiful scent is wafting through her house.

Posted 1 year ago

“Spot on as always”

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Posted 1 year ago

Dear Peter, thank you so much for giving Haute Florist a fantastic 5-star rating! We truly appreciate your kind words and continuous support. We sincerely thank you for being such a loyal customer. It's customers like you who make our job so rewarding. We look forward to serving you again and exceeding your expectations in the future. Thank you once again!

Posted 1 year ago

“Flowers looked tired and died after 4 days. Sent pictures was offered a voucher for£10 off future purchases. Very poor quality.”

Helpful Report

Posted 1 year ago

Dear Chris, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and it's through valuable feedback like yours that we can continuously improve our services. We sincerely apologise for the issues you encountered with the flowers, particularly their tired appearance and their short lifespan. We understand how disappointing it must have been for them to die after just four days. Our aim is always to provide fresh and beautiful flowers that bring joy for an extended period of time, and clearly, we fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“My friend loved the flowers - good value and beautifully arranged . Thank you”

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Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with five stars! We truly appreciate your positive feedback and we are thrilled to hear that you are satisfied with our services. Once again, thank you for choosing Haute Florist. We greatly value your support and we look forward to serving you again in the future. Best regards, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews