Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Ordered next day delivery and 2 days later, still nothing”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate customers like you who let us know about their experiences, as it helps us to continuously improve our services. We sincerely apologise for the delay in your order's delivery. We understand how important it is to receive your flowers on time, and we are sorry for any inconvenience caused. This is not the level of service we strive for, and we are currently investigating what might have gone wrong in this instance. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 2 years ago

“We paid £45 for this bunch which was meant to be large (it was discounted already so I paid extra for it to be large) It is as the pic shown, definitely was not worth the money. Could have got a bunch like this from a supermarket. We reached out to haute who said they would resend the bunch to the recipient again but didn’t give tracking details so not sure if they ever did. They made us close the case on PayPal before they would send out. FYI, I’ve learned to not close a PayPal case before they’ve resolved it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honest review and we sincerely apologise for any disappointment or inconvenience we may have caused you. We understand your disappointment in receiving a bouquet that did not meet your expectations in terms of its size and value. It is certainly not our intention to misrepresent our products, and we apologize for falling short in this instance. We regret any confusion regarding the resending of the bouquet and the lack of tracking details provided. This is not the level of service we strive to deliver, and we apologise for any inconvenience caused by this oversight. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 2 years ago

“The flowers were ordered as a present for my Mums Birthday and they were great. Beautiful flowers and delivered promptly. As flowers and delivery are getting more and more expensive I found this great value for money.”

Helpful Report

Posted 2 years ago

Dear Caroline, thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your kind words and feedback. We are thrilled to hear that the flowers you ordered for your Mum's Birthday were great and that they were delivered promptly. If you need any assistance or have any more special occasions coming up, please don't hesitate to reach out to us. We would love to help you create more memorable moments with our floral arrangements. Thank you again for choosing Haute Florist and for your wonderful review! Warm regards, Tom

Posted 2 years ago

“This is the third time I've used HF. Actually the first time I thought the flowers looked a little tired but I persevered because I preferred the look of the bouquets to other competitors. The second and third bouquets were lovely and the large option is very good value. The delivery has always been on time and you're kept up to date well. Will use again.”

Helpful Report

Posted 2 years ago

Dear Penny, thank you so much for taking the time to share your experience and for giving Haute Florist a fabulous 5-star rating! We truly appreciate your continued support and choosing us as your go-to floral provider. Warmest Regards, Rosie

Posted 2 years ago

“great plant and service”

Helpful Report

Posted 2 years ago

Dear Mr Carter, Thank you so much for your phenomenal 5-star rating and wonderful review of Haute Florist! We greatly appreciate your kind words and support. We couldn't be happier to hear that you had a remarkable experience with our service and loved our exquisite plant collection. Providing great plants and service is what we strive for, and it's fantastic to know that we have delivered on our promise. Once again, thank you for choosing Haute Florist and for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 years ago

“Perfect delivery, lovely flowers. So grateful for Sunday delivery.”

Helpful Report

Posted 2 years ago

Dear Charlotte, thank you so much for your wonderful 5-star rating of Haute Florist! We are thrilled to hear that you had a perfect delivery and loved the beautiful flowers. It gives us great joy to know that we could brighten your day. Thank you once again for choosing Haute Florist. We look forward to serving you with the same level of excellence in the future. Warm regards, Rosie

Posted 2 years ago

“Really good job, everything perfect delivered on time. Great packaging. Placed the order by website as I am located in Paris, France”

Helpful Report

Posted 2 years ago

Thank you so much for your exceptional 5-star rating of Haute Florist! We are thrilled to hear that you had an amazing experience with us. Your kind words truly motivate us to uphold the highest standards of service. We are delighted to know that everything was perfect, including the timely delivery and the great packaging. We appreciate you choosing us to deliver your beautiful flowers, especially from afar in Paris, France. Thank you once again for your trust and support. We look forward to serving you in the future!

Posted 2 years ago

“The flowers arrived on time, beautifully closed so days and days to enjoy them opening up. The colour, size and arrangement were true to the picture, and everyone was delighted.”

Helpful Report

Posted 2 years ago

Thank you so much for giving Haute Florist a stellar 5-star rating! We are thrilled to hear that the flowers arrived on time and were beautifully closed, allowing you to savor the joy of watching them bloom over several days. It brings us great joy to know that the color, size, and arrangement met your expectations and that everyone was delighted by them. Your kind words and satisfaction mean the world to us. We look forward to serving you again in the future!

Posted 2 years ago

“Pay for a service and which you don’t receive and flowers are lying in a depot for days. Tried Customer Service and they don’t read the information given or order details. Give generic responses of no help. Avoid and go to a reputable florist.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and apologise for the unfortunate incident you encountered. It is disheartening to hear that you paid for a service that was not delivered and that your flowers were left in a depot for days. We sincerely apologise for the inconvenience caused and assure you that we are taking immediate steps to rectify these issues. Once again, we truly appreciate your time and feedback. We hope to have the opportunity to make it up to you in the future and provide you with the exceptional service that you deserve. Warm regards, Katie

Posted 2 years ago

“Excellent service, professional and efficient. Flowers are absolutely beautiful, have received very positive responses when my bouquets arrived, and to incorporate a personal card that you can add photographs too absolutely superb. Highly recommended ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

Dear Dawn, thank you so much for your stellar 5-star rating of Haute Florist! We are delighted to hear that you had an excellent experience with our service. Our team takes pride in providing professional and efficient service to our valued customers like yourself. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Haute Florist! Best regards, Rosie

Posted 2 years ago

“Bought the bouquet of lillies for a friend as a thankyou gift, and she was delighted to receive them. But the double flowering buds didn't open and after 3 days just turned brown the buds didn't open and some of the buds fell off. I could tell my friend was so disappointed, I felt awful for how the flowers turned out.”

Helpful Report

Posted 2 years ago

Dear Wendy, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your input as it helps us improve our services. We are sincerely sorry to hear about the disappointment your friend experienced with the bouquet of lilies. We understand how important it is for the flowers to be fresh, vibrant, and long-lasting, and we apologise for any inconvenience caused by the buds not opening and turning brown after only three days. We can only imagine how disheartening it must have been for both you and your friend. Please accept our deepest apologies for this situation. We genuinely want to make things right and ensure your trust in us is restored. I have responded to your email. Best wishes, Ellie

Posted 2 years ago

“Not as shown in photo! Very expensive and a lot of dead flowers on arrival. Partner was less than impressed”

Helpful Report

Posted 2 years ago

Dear Mark, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your opinion. We sincerely apologise for the inconvenience caused by the flowers not being as shown in the photo and for the presence of dead flowers upon arrival. We understand how disappointing this must have been for you and your partner. We strive to deliver the highest quality floral arrangements and it is disheartening to hear that we fell short of your expectations. We take this matter seriously and would like to rectify the situation to ensure your complete satisfaction. I can see that our customer service team is awaiting your reply to look into this further. Best wishes, Katie

Posted 2 years ago

“Used Haute Florist for the first time, having had a huge disappointment with a well known brand, I would 100% recommend. Beautiful flowers, carefully packaged, having arrived on time. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Haute Florist a 5-star rating! We greatly appreciate your kind words and recommendation. We are thrilled to hear that you had a wonderful experience with us. Our team strives to create beautiful arrangements and ensure they are carefully packaged to ensure they arrive in perfect condition. Your satisfaction is our priority, and we are delighted to have been able to deliver your flowers on time. Once again, thank you for choosing Haute Florist and for your glowing review. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 years ago

“Flowers arrived on time and were beautiful as were the chocolates also. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating! We truly appreciate your kind words and your trust in Haute Florist. We are delighted to hear that the flowers arrived on time and were beautiful, just as you had hoped for. Our team takes great pride in creating stunning floral arrangements that bring joy and beauty into people's lives. Moreover, we are thrilled to hear that you enjoyed the chocolates as well. We believe that every delightful detail should be a part of the overall experience. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future. Kind regards, Rosie

Posted 2 years ago

“Was very impressed with the service and quality of the flowers. I found it very easy to organise from Australia and it was helpful to know when it was delivered”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 4 stars! We greatly appreciate your positive feedback and are thrilled to hear that you were impressed with the service and quality of the flowers. We understand how important it is for our customers, especially those organizing from abroad, to have a seamless experience. We are delighted that you found it easy to organize the delivery from Australia and that our communication regarding the delivery time was helpful to you. Once again, thank you for choosing Haute Florist and for sharing your wonderful experience. We look forward to serving you again in the future! Best regards, Katie

Posted 2 years ago

“Excellent and speedy service. Ordered online by 8pm and delivered by 9:30am the following day.”

Helpful Report

Posted 2 years ago

Dear Carol, thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you were impressed with our service. We are constantly striving to provide excellent and speedy service to our customers, and we're delighted that you experienced just that. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 years ago

“I bought flowers for my Aunties 70th birthday to day and found the price was very reasonable, my Aunt was very pleased, I would definitely use them again.”

Helpful Report

Posted 2 years ago

Dear Ellie, thank you so much for taking the time to leave us a five-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Haute Florist. Thank you once again for your kind words and for choosing Haute Florist. We look forward to serving you again soon! Warm regards, Katie

Posted 2 years ago

“Beautiful flowers. Very prompt delivery”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your wonderful experience and giving us a fabulous 5-star rating! We greatly appreciate your support and trust in Haute Florist. We are thrilled to hear that you found our flowers beautiful, and we're delighted that our delivery service exceeded your expectations by being prompt. Our goal is always to provide stunning floral arrangements without compromise, ensuring they reach our valued customers exactly when they need them. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Tom

Posted 2 years ago

“Item as displayed. Fast effective delivery. will use again”

Helpful Report

Posted 2 years ago

Dear Jen, thank you so much for your glowing 5-star rating! We truly appreciate your kind words about Haute Florist. We're thrilled to hear that the item was just as displayed and that our delivery service was fast and effective. Your satisfaction means the world to us, and we couldn't be happier knowing that you had such a positive experience. Thank you for choosing Haute Florist, and we look forward to serving you again in the future! Warmest regards, Tom

Posted 2 years ago

“Excellent flowers and service”

Helpful Report

Posted 2 years ago

Dear Ruth, thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your kind words and the time you took to share your experience. Once again, thank you for your wonderful review. It means the world to us! Best regards, Tom

Posted 2 years ago

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Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews