Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Don’t bother ordering large cause they’ll send you everything BUT large!! VERY DISAPPOINTING! They put in effort for industry events only ! Really, really disappointed! Some were even dying.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate hearing from our customers, as it helps us improve our service and ensure that our customers have the best possible experience. We sincerely apologise for the disappointment you experienced with your recent order. We understand that receiving a different size than expected and flowers that were not up to our usual standards can be extremely frustrating. This is not the level of service we strive to provide, and we are truly sorry for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Extremely disappointed with the quality of flowers! Flowers squashed and not fresh enough. The bouquet didn't look anything like the website photo, after 1 day from receiving they wilted as if had them a week! Customer service just reading from a script & really not bothered about customer service or customer satisfaction. Not recommended to use this company. (I wanted to add photos but not able to add)”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and your valuable input. We sincerely apologise for the disappointing quality of the flowers you received. It is regrettable that they arrived squashed and not fresh enough, and that they did not resemble the bouquet shown on our website. We understand your frustration, especially as they wilted so quickly after just one day. We are sorry to hear that our customer service did not meet your expectations. We strive to provide excellent customer service and it is disheartening to hear that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 year ago

“Absolutely awful! Paid for next day delivery on Friday and they sent them by Royal Mail (for flowers!!!!). When Royal Mail failed to deliver as the person (who the flowers were a surprise for) wasn’t home, the said they would deliver them the next working day….MONDAY!!! they arrived to the person this evening (Monday) practically dead. I have been in touch with Haute via their customer service and all got was generic replies about tracking numbers etc etc. Why use Royal Mail for delivery is beyond me. It’s FLOWERS!! Not a parcel which can be delivered again. Flowers have a shelf life. Absolutely awful and might has well have burnt the £74! Worst experience ever. Do not use them.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am very sorry for the delayed delivery and the poor quality flowers received. This is certainly never our intention. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I ordered sympathy flowers to be delivered on a particular day - they were not delivered, they have still not been delivered (the delivery day was 2 days ago), they don't say when they will be delivered. I paid the extra cost to guarantee the delivery on a particular day. When I contacted customer service, they just give a general reply that doesn't ask my question and doesn't at all refers to the particular delivery. I will never use this service again!”

Helpful Report

Posted 2 years ago

Dear Marta, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and allowing us the opportunity to address the issues you encountered. We sincerely apologise for the inconvenience caused due to the non-delivery of your sympathy flowers on the specific day you requested, and that they have still not been delivered even after two days. We understand the importance of timely delivery, especially in such sensitive situations, and we regret falling short of your expectations. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“I really must thank you, I had mistakingly given the delivery address as the billing Address, but the amendment was picked up by you and corrected, The flowers were excellent, and I would have no hesitation in recommending your Company. Kind regards David Jones”

Helpful Report

Posted 2 years ago

Dear David, thank you so much for your fabulous 5-star rating of Haute Florist! We truly appreciate your kind words and recommendation. Once again, thank you for your support and for choosing Haute Florist. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. Warmest regards, Rosie

Posted 2 years ago

“Beautiful flowers, promptly dispatched, friendly contact with your organisation.Thank you.”

Helpful Report

Posted 2 years ago

Dear Juliet, thank you so much for your glowing 5-star review of Haute Florist! We are thrilled to hear that you found our flowers to be beautiful, promptly dispatched, and had a friendly contact with our organization. Your kind words mean a lot to us, and we truly appreciate your feedback. Warmest regards, Rosie

Posted 2 years ago

“Orchid arrived promptly and all intact. Good quality vase too. Thank you the recipient really likes it.”

Helpful Report

Posted 2 years ago

Dear Samantha, Thank you so much for your fantastic 5-star rating of Haute Florist! We are thrilled to hear that the orchid you ordered arrived promptly and in perfect condition. We take great pride in ensuring the highest quality of our products, so it's wonderful to know that the vase exceeded your expectations as well. The recipient's appreciation truly warms our hearts. Thank you for choosing Haute Florist! Warm regards, Rosie

Posted 2 years ago

“I have been buying flowers from here for my gf but was left disappointed on my last buy. The flowers were almost dead and falling off and wasn’t fresh.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your message. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“The flowers were a gift for my lovely sister. She was delighted with them. Thank you.”

Haute Florist 5 star review on 2nd June 2024

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a wonderful 5-star review for Haute Florist! We truly appreciate your kind words and are thrilled to hear that your lovely sister was delighted with the flowers. Your satisfaction is our top priority, and we are always here to create beautiful arrangements that bring joy and happiness to your loved ones. Thank you once again for choosing Haute Florist, and we look forward to serving you in the future. Best regards, Katie

Posted 2 years ago

“Beautiful flowers and delivered when promised”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Haute Florist a 5-star rating! We truly appreciate your support and are delighted that you had a positive experience with us. Once again, thank you for choosing Haute Florist and for your wonderful review. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 years ago

“Great service got the flowers on good time thankyou”

Helpful Report

Posted 2 years ago

Thank you so much, Balbinder, for your fantastic 5 star rating of Haute Florist! We truly appreciate your kind words and recommendation. We are thrilled to hear that you had a great experience with us and that our service exceeded your expectations. Your satisfaction is our top priority, and we're delighted that we were able to deliver your flowers on time. Thank you once again for choosing Haute Florist - it was a pleasure serving you!

Posted 2 years ago

“My friend said her flower delivery was beautiful so impressed !”

Helpful Report

Posted 2 years ago

Thank you so much, Linda, for giving Haute Florist a stellar 5-star rating! We truly appreciate your kind feedback and are thrilled to hear that your friend was delighted with her beautiful flower delivery. Your support means a lot to us, and we look forward to serving you again in the future.

Posted 2 years ago

“Amazing service with beautiful flowers :)”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star rating for Haute Florist! We truly appreciate your feedback and we're thrilled to hear that you had an amazing experience with our service. Our team takes great pride in delivering beautiful flowers, and your kind words serve as a motivation for us to continue providing exceptional service. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Katie

Posted 2 years ago

“Perfect peonies A well received bouquet, beautiful”

Helpful Report

Posted 2 years ago

Dear Catherine, thank you so much for giving Haute Florist a glowing 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you enjoyed our services. Please do not hesitate to reach out to us if you need any further assistance or if there is anything else we can do to enhance your floral experience. We look forward to serving you again in the future! Warmest regards, Haute Florist Team

Posted 2 years ago

“Gorgous flowers, excellent service”

Helpful Report

Posted 2 years ago

Dear Kate, thank you so much for sharing your delightful experience with Haute Florist and for awarding us a perfect 5-star rating! We're thrilled to hear that you found our flowers to be gorgeous and our service to be excellent. Best wishes, The Haute Florist Team

Posted 2 years ago

“Amazing next day service and beautiful flowers received (I heard). Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your kind words and support. It means a lot to us! We're thrilled to hear that you had an amazing next-day service experience and that the flowers you received were beautiful. Our goal is to always provide top-notch service and stunning floral arrangements that bring joy to our customers. Thank you again for your wonderful review. We cannot express how much it means to us. We hope to have the opportunity to serve you again in the future! Warm regards, Rosie

Posted 2 years ago

“DO NOT use this company, I have ordered through many companies and never had an issue, used Haute for the first time and my sister's flowers were not delivered on time, contacted customer service and they said they don't guarantee delivery and that if they can't be delivered which they won't be as they were to be delivered on her birthday to her work (now closed for the next 2 days) that when the delivery is returned they won't resend/replace or assist at all. Disappointing experience, my sister never got her flowers for her special day, I've lost money and now have to use another company to re purchase flowers for her. Pathetic customer service, would never ever recommend anyone to use this company go and use one of the many other competent companies there are plenty in london- your welcome”

Helpful Report

Posted 2 years ago

Dear Georgia, thank you so much for taking the time to share your feedback on your experience with Haute Florist. We truly appreciate customers like you who provide valuable insights for us to improve our services. Firstly, we would like to sincerely apologise for the inconvenience caused by the delay in delivering your sister's flowers. We understand how special and important it is to have a timely delivery, especially on a birthday. We sincerely apologise for falling short in meeting your expectations. We understand your frustration with the response from our customer service team regarding our delivery guarantee. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Arrived on time, beautifully presented. Girlfriend was very pleased = I am very pleased.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your feedback and are delighted to hear that your order arrived on time and was beautifully presented. The fact that your girlfriend was very pleased brings us immense joy and we are equally thrilled that you are satisfied with our services. We hope to have the opportunity to serve you again in the future and provide you with even more delightful experiences. Warmest regards, Haute Florist Team

Posted 2 years ago

“Beautiful quality flowers. Looked amazing and would definitely use again.”

Haute Florist 5 star review on 1st June 2024

Helpful Report

Posted 2 years ago

Dear Maria, thank you so much for your wonderful 5-star rating of Haute Florist! We are thrilled to hear that you had a great experience with us and that you loved the beautiful quality flowers. We are delighted that they looked amazing and met your expectations. Your kind words and appreciation mean a lot to us. We are grateful for your support and we look forward to serving you again in the future. Thank you for choosing Haute Florist! Warmest regards, Rosie

Posted 2 years ago

“This is my second time using Haute. Both recipients absolutely loved the flowers, one said that they were “very posh!” Will definitely be my go to florist from now on. Thank you for an excellent service so far.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating and for choosing Haute Florist for the second time! We are thrilled to hear that both recipients loved the flowers. Thank you once again for taking the time to share your positive experience. We look forward to delivering more beautiful and posh flowers to you! Best regards, Haute Florist

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews