Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything was fine and the flowers were fabulous. Except one small very annoying issue that all other florists do that you do not or it is very difficult to find on your web site. Why do you not clearly show the delivery date of the flowers on all your emails to customers and also online clearly so the customer can go on line and check it. All florists do it except you. As I was sending multiple flowers on different dates it was really annoying to have to write to your customer support to find out the date flowers were being delivered. Only a small point but it would put my off using you again. As the service was not seemless. Sounds petty but just saying froma custners point of view. Might be something to add.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your valuable feedback! We're thrilled to hear that you found the flowers fabulous. We completely understand your concern regarding the delivery date visibility, and we genuinely appreciate you bringing this to our attention. Your comments are important to us as we strive to enhance our customer experience. We will certainly consider your suggestion for making delivery dates clearer on our communications. Thank you for your support, and we hope to have the opportunity to serve you again! Warm regards, Rosie

Posted 11 months ago

“Very good very nice”

Helpful Report

Posted 11 months ago

Hello, Thank you for your lovely review, Zeenah! We're so happy to hear that you enjoyed your experience with us. Your kind words mean a lot! We look forward to delighting you again in the future. Warm regards, Rosie

Posted 11 months ago

“Flowers arrived quickly & were stunning”

Haute Florist 5 star review on 17th December 2024

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that your flowers arrived quickly and that you found them stunning. Your satisfaction is our top priority, and we look forward to delighting you with our floral arrangements again in the future! Warm regards, Rosie

Posted 11 months ago

“Great service”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your wonderful review! We're delighted to hear that you experienced great service with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to assisting you with your future floral needs! Warm regards, Rosie

Posted 11 months ago

“These flowers were delivered on time. Excellent Customer Care as I made a mistake with the date when originally ordering these. The recipient thought they were a lovely gift”

Helpful Report

Posted 11 months ago

Hello Mary, Thank you so much for your wonderful review! We're delighted to hear that your flowers were delivered on time and that our customer care team was able to assist you effectively. It's fantastic to know that the recipient enjoyed the gift! Your satisfaction means the world to us, and we look forward to helping you again in the future! Warm regards, Rosie

Posted 11 months ago

“Brilliant service. Easy to order and flowers were exactly as expected. Ordered Friday afternoon from the US and flowers were there early afternoon Saturday in the UK. Thank you!”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your fantastic review, Scott! We're delighted to hear that you had a brilliant experience with our service and that the flowers met your expectations. It's wonderful to know that we could deliver promptly, even across the pond! We truly appreciate your kind words and look forward to helping you with your floral needs again in the future. Warm regards, Rosie

Posted 11 months ago

“Great flowers my mother loved them.”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that your mother loved the flowers. It means the world to us to know that we could bring some joy to her day. We appreciate your kind words and look forward to helping you with future floral needs! Warm regards, Rosie

Posted 11 months ago

“The flowers were sent on time as scheduled from Greece! Thank you Haute Florist!”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that your flowers arrived on time all the way from Greece. It means a lot to us to know you're satisfied with our service. We appreciate your support and look forward to serving you again! Warm regards, Rosie

Posted 11 months ago

“I ordered online as a gift. Was told the flowers came beautifully presented and looked very similar to the picture. Statement online said free delivery but had to pay for delivery at the end of the order process. Initially informed that delivery would be early afternoon but this the. Changed to 7.30pm. Arrived around 7pm.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review and for choosing us for your gift! We’re glad to hear the flowers arrived beautifully presented and matched the picture closely. We apologize for any confusion regarding the delivery charges and timing. Your feedback helps us improve our services and we appreciate your understanding. Warm regards, Rosie

Posted 11 months ago

“My friend was delighted and said the flowers (medium bouquet) filled two vases - would use again”

Helpful Report

Posted 11 months ago

Hello, Thank you for your lovely review! We’re thrilled to hear that your friend was delighted with the bouquet and that it filled two vases. We truly appreciate your support and look forward to serving you again soon! Warm regards, Rosie

Posted 11 months ago

“Good service. Would use again.”

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Posted 11 months ago

Hello, Thank you for your great review! We’re delighted to hear that you had a positive experience with our service. We look forward to assisting you again in the future! Warm regards, Rosie

Posted 11 months ago

“Ordered all my bouquets from you as I believe they are good value and very good quality”

Helpful Report

Posted 11 months ago

Hello Linda, Thank you for your fantastic review! We're so pleased to hear that you find our bouquets to be of good value and high quality. Warm regards, Rosie

Posted 11 months ago

“beautifully presented bouquet of high quality flowers, was kept informed of the progress of the delivery of my order. I highly recommend. g. marks”

Helpful Report

Posted 11 months ago

Hello, Thank you for your wonderful review! We’re delighted to hear you loved the beautifully presented bouquet and appreciated the delivery updates. Your recommendation means the world to us, and we can’t wait to assist you again in the future! Warm regards, Rosie

Posted 11 months ago

“Very good service straight to door and my sister loved them. D”

Haute Florist 5 star review on 16th December 2024

Helpful Report

Posted 11 months ago

Hello Shauneen, Thank you for your kind review! We're thrilled to hear that the delivery went smoothly and that your sister loved the flowers. Your satisfaction is our top priority, and we can't wait to serve you again! Warm regards, Rosie

Posted 11 months ago

“Sent 2 bouquets and both were really lovely. Highly recommended”

Helpful Report

Posted 11 months ago

Hello Jayne, Thank you so much for your glowing review! We're thrilled to hear that both bouquets were lovely and that you highly recommend us. Your support means a lot, and we look forward to bringing more floral joy your way in the future! Warm regards, Rosie

Posted 11 months ago

“The flowers that I ordered, whilst a bit expensive, were exactly as the picture. My sister was delighted with them. Thank you.”

Helpful Report

Posted 11 months ago

Hello Louise, Thank you for your lovely review! We're so glad to hear the flowers matched the picture and brought joy to your sister. We appreciate your feedback on pricing and hope to see you again soon! Warm regards, Rosie

Posted 11 months ago

“When you buy flowers as a gift, what matters most to you? For me, it's the person recieving them when I expect them to arrive and in beautiful condition. My experience with Haute Florist is that they promise the world, eagerly take your money, and then respond with vaguely worded responses and zero attempt to help if there's a problem. I am writing to formally complain about my recent experience with your service. I placed an order for flowers to be delivered on a specific date, our anniversary. I paid a premium for this special occasion delivery, but the flowers have yet to arrive, now three days late. The delivery delay has completely undermined the purpose of the order, and your customer service team has been unhelpful in resolving the issue. While you’ve offered to refund the courier fee (which you'll claim back from the courier anyway), this does not address the core problem: the flowers have not been delivered as promised. Furthermore, your representatives have vaguely stated that they will “investigate quality issues” once the flowers arrive, but this does not provide reassurance. Your website markets next-day delivery as a key feature, yet the terms suggest customers must wait three days before an investigation even begins, shifting the responsibility to the courier without providing real solutions. I paid £80 for fresh, high-quality flowers. At this point, I have no confidence they will arrive in the condition I expect. The delay has not only spoiled the occasion but also compromised the value of the service I paid for. When I requested a refund, I was fobbed off with vague responses of “We'll investigate”. You don't need to investigate. You can see from the tracking it's late. You can see from the message on the card it's for an anniversary gift that, now it's the weekend, can't be delivered until at least 5 days late. I paid a premium for a premium product and you failed to do what you promised. Please do the right thing and issue a full refund.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the significant delays and issues you faced with your anniversary delivery. This is not the standard of service we strive for, and I completely understand how disappointing this situation is. We always aim to ensure timely deliveries, especially for special occasions, and it’s frustrating to know we didn’t meet your expectations. I apologise for the vague communication you received regarding your order; that is not the level of support we believe in providing. Your feedback about our customer service processes will be addressed as we work to improve them. I appreciate your patience during this unfortunate delay and understand how it has affected the value of your purchase. Please rest assured that your concerns are taken seriously, and we will work diligently to rectify the situation. I can see that this has since been resolved. Sincerely, Rosie

Posted 11 months ago

“Unfortunately whilst the flowers delivered were beautiful they weren’t delivered next day as advertised/purchased and customer service around this issue was abysmal.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review, and I apologise for the issues you encountered with your order. While I’m glad to hear the flowers were beautiful, it’s disappointing to note that they did not arrive on the promised next day, and that our customer service fell short in addressing your concerns. We strive to ensure timely deliveries and provide supportive, clear communication, and I understand how frustrating it must have been to feel unsupported. Your feedback is vital for us to improve our service, and I appreciate you bringing this to our attention. We take your concerns seriously and will work hard to rectify our processes to prevent this from happening in the future. Thank you for your understanding, and we hope to serve you better next time. Warm regards, Rosie

Posted 11 months ago

“First time using you and delivery was good”

Helpful Report

Posted 11 months ago

Hello Carol, Thank you for your fantastic review! We’re so glad to hear that your first experience with us was positive and that the delivery went smoothly. We appreciate your trust in us, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 11 months ago

“Excellent selection of flowers in wonderful condition. Unique and lots of character.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic review! We’re so glad to hear you enjoyed our selection and found the flowers to have unique character. Your appreciation for quality truly inspires us, and we can’t wait to help you with your next floral arrangement! Warm regards, Rosie

Posted 11 months ago

Haute Florist is rated 4.7 based on 30,058 reviews