Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“no complaint”

Helpful Report

Posted 11 months ago

Hello Fatima, Thank you so much for your glowing review! We're thrilled to hear you had a great experience with us and appreciate your support. We look forward to serving you again soon! Warm regards, Rosie

Posted 11 months ago

“Great service! Prompt delivery and great bouquet.”

Helpful Report

Posted 11 months ago

Hello Elske, Thank you for your fantastic review! We’re so glad to hear you enjoyed our prompt delivery and that the bouquet met your expectations. Your support means a lot to us, and we can't wait to help you again in the future! Warm regards, Rosie

Posted 11 months ago

“Everything went smoothly. Was not able to track but flowers were delivered punctually and safely”

Helpful Report

Posted 11 months ago

Hello Leonore, Thank you for your kind review! We're pleased to hear everything went smoothly with your order and that the flowers were delivered punctually and safely. Your feedback is greatly appreciated, and we hope to serve you again soon! Warm regards, Rosie

Posted 11 months ago

“As requested flowers (with card) arrived as requested. The delivery box was excellent and there was no sign of any damage of any kind on it. The Flowers were exactly as displayed on the wed site. I would definitely be using them again. This not the first time I have used them and they have been excellent everything.”

Helpful Report

Posted 11 months ago

Hello Iain, Thank you for your wonderful review! We're delighted to hear that your flowers arrived as requested and that the quality was up to your expectations. It's always a pleasure to serve returning customers like you, and we truly appreciate your continued support. Looking forward to helping you again in the future! Warm regards, Rosie

Posted 11 months ago

“Had a small issue that was corrected immediately. Very quick to respond & resolve my issue by email.My daughter was delighted with the lovely flowers. She lives a quite a distance away from me so I’ll definitely be using again.. 5 🌟 from me!!”

Haute Florist 5 star review on 12th December 2024

Helpful Report

Posted 11 months ago

Hello Gillian, Thank you for your wonderful review! We're so glad to hear that your issue was resolved quickly and that your daughter loved the flowers. Your support means the world to us, and we can't wait to help you again in the future! Warm regards, Rosie

Posted 11 months ago

“Absolutely appalling. Flowers didn’t arrive as agreed. Customer service were unable to help because “a third party was responsible” for delivery. Haute shirked any responsibility and there are no refunds if flowers die. Tulips were replaced with carnations in the Christmas flowers. Disappointing is an understatement.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and I deeply regret the inconvenience caused. We aim to ensure all orders arrive as agreed, and I apologise for any issues with the delivery or substitutions made to your bouquet. While we do occasionally work with third-party couriers to ensure timely delivery, we understand that this should not affect your overall experience. We also state in the description that the tulips may be substituted with carnations. I do apologise for any upset caused by this. Warm regards, Rosie

Posted 11 months ago

“Beautiful flowers - would definitely use again for a special occasion”

Helpful Report

Posted 11 months ago

Hello Michael, Thank you so much for your wonderful review! We're delighted to hear you loved the flowers and that you'd consider us for your special occasions in the future. Warm regards, Rosie

Posted 11 months ago

“Delivered on time and returned following day as no one was home. Very good”

Helpful Report

Posted 11 months ago

Hello Helen, Thank you for your fantastic review! We're glad to hear that your order was delivered on time and that our team was able to assist with the return. Your satisfaction is our priority, and we look forward to serving you again in the future. Warm regards, Rosie

Posted 11 months ago

“Website full of beautiful arrangements and gift ideas. Easy to navigate and order. Will definitely use again.”

Helpful Report

Posted 11 months ago

Hello Lesley, Thank you for your amazing review! We’re thrilled to hear you found our website easy to navigate and full of beautiful arrangements. We appreciate your support and look forward to helping you with your future orders! Warm regards, Rosie

Posted 11 months ago

“Beautiful flowers and very clear website; easy to use. Thanks”

Helpful Report

Posted 11 months ago

Hello, Thank you for your kind review! We’re so glad to hear that you found our website easy to use and that you loved the flowers. Your satisfaction is very important to us, and we look forward to helping you again soon! Warm regards, Rosie

Posted 11 months ago

“My cousin was extremely pleased with the flowers, she said they looked lovely and very well packaged. I will be making a smaller order in January.”

Helpful Report

Posted 11 months ago

Hello Peter, Thank you for your fantastic review! We're thrilled to hear that your cousin loved the flowers and appreciated the packaging. It's wonderful to know they brought her joy. We can't wait to assist you with your order in January! Warm regards, Rosie

Posted 11 months ago

“Delivery was delayed as it had been dispatched to the wrong depot (I assume this fault was with Royal Mail ) however, I contacted Haute to understand how this happened and where my order was but received no reply.”

Helpful Report

Posted 11 months ago

Hello Hannah, Thank you for sharing your experience with us. I'm truly sorry to hear about the delivery delay and your lack of response from our team. This is not the level of service we strive to provide, and I understand how frustrating it can be to feel unacknowledged. I can confirm that our office closes at 5 pm, and general customer service inquiries are addressed the following day as promptly as possible. I see that our team has responded to you today. Your feedback is essential, and I assure you it will be reviewed so we can improve our communication and delivery processes moving forward. We appreciate your patience in this matter and hope to have the opportunity to better serve you in the future. Best regards, Ellie

Posted 11 months ago

“Simply Brilliant. I ordered my mum a large bouquet of flowers for next day delivery, at 8pm the previous evening. The flowers in immaculate condition and exactly as shown in the photo were delivered before mid-day. My mum was very appy with them. I will be using Haute again..”

Helpful Report

Posted 11 months ago

Hello, Thank you for your wonderful review! We're so pleased to hear that the bouquet for your mum was delivered in immaculate condition and brought her happiness. Your satisfaction means the world to us, and we look forward to serving you again in the future! Warm regards, Rosie

Posted 11 months ago

“Flowers were happily received, on time and as pictured. Thank you”

Helpful Report

Posted 11 months ago

Hello Christine, Thank you for your lovely review! We're delighted to hear that the flowers were happily received, on time, and just as pictured. Your feedback truly brightens our day, and we can't wait to delight you with our blooms again in the future! Warm regards, Rosie

Posted 11 months ago

“Pleased with the Windermere bouquet although it didn't seem to have as many flowers or the lovely leaves as shown considering I ordered the large bouquet. I sent this as a gift. It was to be delivered on the 7th. While tracking the delivery it came up as redeliver on the 9th. I couldn't change it. However it was delivered on the Sunday the 8th, thank you Royal Mail, and still looked good.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your thoughtful review! We're glad to hear that the Windermere bouquet was well received as a gift, and we appreciate your understanding regarding the delivery timing. We strive to create beautiful arrangements, and your feedback about the flowers is invaluable to us. We hope to delight you again in the future! Warm regards, Rosie

Posted 11 months ago

“Thank you! Ordered flowers and hamper for my aunts 90th. I live overseas and called customer service just to double check delivery window and location was possible who were gracious with all my questions. Was able to order online seamlessly and delivery was on time - arrangement beautiful. Thank you for helping our families connect across the pond! Andrea (Bermuda)”

Haute Florist 5 star review on 10th December 2024

Helpful Report

Posted 11 months ago

Hello Andrea, Thank you so much for your heartfelt review! We're thrilled to hear that we could help you connect with your family across the pond for your aunt's special milestone. It's great to know that our customer service team was able to assist you seamlessly and that the flowers and hamper met your expectations. Your satisfaction truly means the world to us, and we look forward to serving you again! Warm regards, Rosie

Posted 11 months ago

“Excellent bouquet delivered on time 😊”

Helpful Report

Posted 11 months ago

Hello Jayne, Thank you for your fantastic review! We're thrilled to hear that your bouquet was delivered on time and met your expectations. Your kind words encourage us to keep doing our best! We look forward to creating more beautiful arrangements for you in the future. Warm regards, Rosie

Posted 11 months ago

“My clients were absolutely delighted. Thank you so much Haute 🌟🌟🌟🌟🌟”

Helpful Report

Posted 11 months ago

Hello Lisa, Thank you so much for your fantastic review! We're thrilled to hear that your clients were absolutely delighted with their flowers. Warm regards, Rosie

Posted 11 months ago

“The flowers were delivered to my friend on time and in great condition. She was thrilled with them. Thank you”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic review! We're thrilled to hear that the flowers arrived on time and in great condition, bringing joy to your friend. Warm regards, Rosie

Posted 11 months ago

“Everything was delivered perfectly and flowers were all in a good condition and as pictured.”

Helpful Report

Posted 11 months ago

Hello Nicola, Thank you for your fantastic review! We're thrilled to hear that your flowers arrived perfectly and in great condition, just as you expected. Your satisfaction means so much to us, and we can't wait to help you brighten someone's day again soon! Warm regards, Rosie

Posted 11 months ago

Haute Florist is rated 4.7 based on 30,058 reviews