Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“First and last time using Haute Florest. Have taken my money and recipient has not received anything. Supposed to have been delivered on the 29th”

Helpful Report

Posted 1 year ago

Hello Ameera, Thank you for your review. I’m sorry to hear about this issue and understand your frustration. This is certainly not the experience we want for our customers. I have located your order and can see that our customer service team have responded to your email and is awaiting your reply. We hope that this can be resolved. Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers delivered on time. Thank you!”

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Posted 1 year ago

Thank you so much for your kind words! We’re thrilled to hear that the flowers arrived on time and met your expectations. If you need anything else in the future, don’t hesitate to reach out. Have a wonderful day!

Posted 1 year ago

“Excellent service 👍”

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Posted 1 year ago

Hello Ahmed, Thank you for the great feedback! We're glad to hear you had a positive experience. If there's anything more we can do for you, just let us know. Have a fantastic day!

Posted 1 year ago

“This is my third order using this florist, extremely happy with the response from the recipients. They've been thrilled with the quality.”

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Posted 1 year ago

Hello Helen, Thank you so much for your continued trust in us! We’re delighted to hear that you and the recipients have been thrilled with the quality of our flowers. We look forward to serving you again in the future. If you need anything else, just let us know!

Posted 1 year ago

“Fabulous flowers”

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Posted 1 year ago

Hi Jacqueline, Thank you for the wonderful compliment! We’re thrilled to hear you loved the flowers. If you ever need more, we’re here to help. Have a fantastic day!

Posted 1 year ago

“Flowers arrived on date requested, packaged beautifully. Flowers gorgeous”

Haute Florist 5 star review on 1st September 2024

Helpful Report

Posted 1 year ago

Hello Mandy, Thank you for your lovely feedback! We’re so glad the flowers arrived as requested and that you were pleased with the packaging and quality. If you need anything else or have any future requests, feel free to reach out. Have a great day!

Posted 1 year ago

“I ordered these flowers for my wedding day for the mothers of the bride and groom. Unfortunately only 1 of 3 bunches arrived and even the next say I still only received 2 out of 3, extremely disappointing. I did receive a refund however this was a massive inconvenience on such a special day.”

Helpful Report

Posted 1 year ago

Hello Kimberly, I’m truly sorry to hear about the issues with your order, especially on such a special day. I understand how frustrating and disappointing this must have been. While we’re glad we could process a refund, we deeply regret the inconvenience this caused. We’ll review our processes to prevent such occurrences in the future. Thank you for your feedback. Best wishes, Rosie

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for the great review! We’re thrilled to hear you had an excellent experience with us. If there’s anything more we can do for you, don’t hesitate to let us know. Have a wonderful day!

Posted 1 year ago

“Never fails to disappoint! Beautiful colourful and fresh big bunch :-)”

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Posted 1 year ago

Hello Rani, Thank you for your fantastic feedback! We’re delighted to hear that you’re consistently pleased with our flowers. Your support means a lot to us. If you need anything else or have more special occasions coming up, we’re here to help!

Posted 1 year ago

“Brilliant service, stunning flowers!”

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Posted 1 year ago

Hello Ellen, Thank you for the wonderful review! We’re thrilled to hear you loved the flowers and were impressed with our service. If you ever need more stunning blooms, we’re just a call away. Have a great day!

Posted 1 year ago

“The flowers were already dying or dead on the first delivery. At my insistence they delivered them again. This time they were good. The main problem is Royal Mail who are very unreliable.”

Helpful Report

Posted 1 year ago

Hello David, I’m truly sorry to hear about the initial issues with your delivery and any inconvenience it caused. We appreciate your patience and understanding while we arranged a replacement. We’ll continue to work on ensuring our flowers are in perfect condition for every delivery. Thank you for your feedback, and please don’t hesitate to reach out if there’s anything else we can do for you.

Posted 1 year ago

“Lovely flowers”

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Posted 1 year ago

Hello Mark, Thank you for your lovely review! I'm so glad you liked the flowers. If you ever need more, we're here to brighten your day again!

Posted 1 year ago

“Quick order and my wife was very pleased with this unusual bouquet. Will use afein”

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Posted 1 year ago

Thank you for your wonderful review! I’m thrilled to hear your wife loved the unusual bouquet and that the ordering process was quick for you. We look forward to serving you again in the future!

Posted 1 year ago

“One of the most disappointing experiences if not the most . Having purchased flowers for over 30 years from start to finish entire experience underwhelming and fell very short . Purchased a very expensive bouquet. Guaranteed next day delivery . Did not arrive until very late the following day . Flowers looked on a shocking state . Cream roses were broken and brown. The hat box was torn , the foliage eaten . I felt for £75 the flowers should have been so much better . This was a surprise for a 40th birthday . So very underwhelming. Tried to resolve by emailing the customer service team but now asked to email one by one each photo ? Which is more time having already raised the late delivery several times and the state of the flowers when they arrived .”

Helpful Report

Posted 1 year ago

Hello Luke, Thank you for your review. I’m truly sorry to hear about your disappointing experience, and I understand how frustrating this situation must be, especially for such a special occasion. We take pride in our service and products, and it’s clear we didn’t meet those standards in your case. Your feedback about the quality of the bouquet, the delivery timing, and the customer service process is concerning. This is not the experience we aim to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“For evidence. My order number: P10386319 I ordered a £40 bunch of flowers for my wife's birthday. They only arrived late in the evening but one cannot blame the florist for this. The flowers however, were disgusting. A tiny bunch of really sad looking flowers that looked nothing like the picture. I even paid extra for a bigger bunch. I honestly cannot express how disappointed I was presenting them to my wife. We even joked that the box was a lot more impressive than the flowers. It was the first time I used Haute, and I regret it so much. I will be trying to get a refund through my credit card company because I feel I have been ripped off. I see some of the photos of the company on various review sites and I am blown away. What has gone wrong? Was it because I ordered late at night and they threw whatever scraps were left together? That's what it felt like.”

Helpful Report

Posted 1 year ago

Hello Shaun, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience, and I understand your frustration. We aim to provide high-quality flowers and service, so it’s disappointing to hear that we fell short. Please accept our sincerest apologies for the poor experience. This is not the standard we strive for, and we're committed to addressing the issue with our team to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Warm regards, Haute Florist

Posted 1 year ago

“Lovely bouquet, the recipient was delighted.”

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Posted 1 year ago

Thank you so much for your feedback! I’m delighted to hear that the recipient was pleased with the bouquet. If you ever need more floral arrangements, we’d be happy to help!

Posted 1 year ago

“My friend was thrilled with the flowers you delivered”

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Posted 1 year ago

Hi Noreen, Thank you for sharing! I’m so glad to hear your friend was thrilled with the flowers. If you need anything else or have another occasion coming up, we’re here to help!

Posted 1 year ago

“The flowers were delivered in the evening which was perfect timing because it was a working day and Haute correctly delivered at a time when most people have returned from work. I didn’t ask for this but it’s as if my mind was read. Brilliant service and wonderful flowers. My wife loved them. A 5* thank you!”

Helpful Report

Posted 1 year ago

Hello Raza, Thank you so much for your fantastic review! I'm thrilled to hear the timing worked out perfectly and that your wife loved the flowers. We always strive to deliver a little bit of extra magic, and it’s great to know we hit the mark. If you ever need more flowers or have any special requests, we’re here to help. Thanks again for the 5-star rating!

Posted 1 year ago

“Family delighted with flowers and siad they were beautiful”

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Posted 1 year ago

Hello Mrs Weir, Thank you for your kind words! We're thrilled to hear that your family loved the flowers and found them beautiful. It means a lot to us that we could bring joy to your special occasion. We look forward to serving you again in the future!

Posted 1 year ago

“I'm in the U.S and my best friend lives in Cambridge, I was able to order and get delivery so easily. She loved the arrangement! I will use Haute again!”

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Posted 1 year ago

Thank you for your kind words! I’m thrilled to hear your friend in Cambridge loved the arrangement and that you had a smooth ordering experience. We look forward to serving you again in the future!

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews