Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Everybody was happy with their flowers and they were delivered on time.”

Helpful Report

Posted 1 year ago

Dear Gillian, thank you so much for giving Haute Florist a 5-star rating! We greatly appreciate your kind words and support. It's wonderful to hear that everybody was happy with their flowers and that they were delivered on time.

Posted 1 year ago

“Very poor doesn’t even cover it Paid for 24 hour delivery. It arrived after 72 hours Paid for Pink Peonies. Saggy yellow sunflowers arrived. Have seen nicer flowers on the side of the road. Still in discussions with customer services. This company even has a boycott Facebook groups. Photos show what was ordered and what arrived. Consumer rights act of 2015 is relevant”

Helpful Report

Posted 1 year ago

Dear Bernice, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We genuinely appreciate your input and sincerely apologize for the issues you encountered. We are truly sorry for the delay in delivery and for the incorrect flowers that arrived instead of the Pink Peonies you had ordered. We understand how disappointing it must have been to receive sunflowers instead. This is definitely not the level of service or quality we strive to provide. We apologise for any inconvenience caused during your discussions with our customer service team. Rest assured, we take your concerns seriously. I can see that this has been resolved. Warm regards, Rosie

Posted 1 year ago

“I live in California and ordered flowers and champagne for my friend who is in London and Haute did an amazing job with clarifying my questions and ensuring proper delivery of the arrangement! The flowers looked beautiful, just like pictured!!!”

Haute Florist 5 star review on 8th June 2024

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Haute Florist! We are truly grateful for your kind words and for taking the time to share your experience. We are thrilled to hear that our team was able to assist you in clarifying your questions and ensuring the proper delivery of your special arrangement to your friend in London. Customer satisfaction is our utmost priority, and it brings us immense joy to know that we can meet your expectations. We take great pride in our attention to detail, and we're delighted that the flowers looked as beautiful as pictured. Your appreciation means a lot to us, and we are grateful for the opportunity to have been a part of making your friend's day a little brighter. Once again, thank you for your generous support and for choosing Haute Florist. We look forward to serving you again in the future! Warmest regards, Tom

Posted 1 year ago

“The recipient was delighted with the flowers.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with Haute Florist. Warmest regards, Tom

Posted 1 year ago

“Avoid these at all costs. Ordered a supposedly "large" arrangement and quite frankly a £10 supermarket bunch is larger and of better quality. Roses brown on the edges upon opening and a small amount. I had to order a replacement from a local florist last minute as I was embarrassed giving these as a gift. I can't attach a picture to this post to show the comparison but in the future I'll be sticking to a local business.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your valuable input and we sincerely apologise for the disappointment you encountered with your order. We are truly sorry that the arrangement you received did not meet your expectations. It is certainly not the level of quality we strive to provide to our customers. We understand how important it is to present a beautiful and impressive gift, and we deeply regret any embarrassment caused. We would like to express our sincere apologies for the inconvenience caused, as well as for the inconvenience of having to order a replacement from a local florist. We are committed to providing high-quality products and exceptional service, and your feedback has alerted us to an issue that needs immediate attention. Once again, we appreciate your feedback and apologise for any inconvenience caused. Best regards, Katie

Posted 1 year ago

“Unexpected gift, beautifully packed. Peonies in bud so will last longer when in bloom & with clear instructions. Thank you!”

Helpful Report

Posted 1 year ago

Dear Helen, thank you so much for your wonderful 5-star rating of Haute Florist! We greatly appreciate your kind feedback and are thrilled to hear that you loved our services. Once again, thank you for choosing Haute Florist. We truly appreciate your support and positive review. If you have any further inquiries or if there's anything else we can assist you with in the future, please do not hesitate to contact us. Warm regards, Rosie

Posted 1 year ago

“I did not get any confirmation of the delivery, I had to write to customer support to know if the bouquet had been delivered or not”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We genuinely appreciate your valuable input and sincerely apologise for the inconvenience you faced. We are sorry to hear that you did not receive any confirmation of the delivery and had to reach out to our customer support team for updates on the status of your bouquet. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. Once again, thank you for bringing this matter to our attention, and we genuinely apologise for any inconvenience caused. We remain committed to providing you with exceptional floral arrangements and excellent customer service in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We truly value your business and look forward to serving you better next time. Warm regards, Haute Florist team

Posted 1 year ago

“Wasn’t sure when I saw box delivered by Royal Mail, but flowers were gorgeous as attached picture shows. I have paid a lot more from other florists and received a lot less quality”

Helpful Report

Posted 1 year ago

Dear Jan, thank you so much for taking the time to give us a 5-star rating for Haute Florist! We truly appreciate your feedback and are delighted to hear that you were pleased with the gorgeous flowers. Thank you once again for choosing Haute Florist, and we hope to have the pleasure of serving you again in the future. Warm regards, Katie

Posted 1 year ago

“Lovely flowers and delivery perfect BUT for the additional Large size purchases I was disappointed and wouldn’t bother again.”

Helpful Report

Posted 1 year ago

Hello Denise, Thank you for your feedback and for choosing us for your flower delivery. We're delighted to hear that you found the flowers lovely and the delivery perfect. However, we are sorry to learn that the additional large size didn't meet your expectations. We strive to ensure that every order meets our customers' satisfaction, and your feedback is invaluable in helping us improve. Warm regards, Rosie

Posted 1 year ago

“Amazing flowers delivered on time Thanks so much”

Helpful Report

Posted 1 year ago

Dear Karen, thank you so much for your fantastic 5-star rating of Haute Florist! We are absolutely thrilled to hear that you loved our service. Best regards, Haute Florist

Posted 1 year ago

“Enchanting peonies bouquet - beautiful fresh flowers, delivered next day.”

Haute Florist 5 star review on 7th June 2024

Helpful Report

Posted 1 year ago

Thank you so much for giving Haute Florist a fabulous 5-star rating! We truly appreciate your kind words and support. We are thrilled to hear that you found our enchanting peonies bouquet to be beautiful and fresh. Delivering them to you the next day and making your experience a delightful one is always our goal. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Tom

Posted 1 year ago

“My daughter was very pleased with the bouquet-it was full,colourful and fresh,”

Helpful Report

Posted 1 year ago

Dear Janet, thank you so much for your fantastic 5-star rating of Haute Florist! We are thrilled to hear that your daughter was extremely delighted with the bouquet you ordered. It brings us immense joy knowing that the flowers were full, colourful, and fresh, creating a truly stunning arrangement. We genuinely appreciate your kind words and are honoured to have been a part of making your daughter's day special. Your satisfaction is extremely important to us, and we look forward to serving you again in the future. Warm regards, Rosie

Posted 1 year ago

“Sent these to my Aunt for her Birthday, she was impressed with the packaging and loved the flowers. Arrived in bud, so ideal to last for a while.”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you so much for taking the time to leave us a 5-star rating for Haute Florist. We truly appreciate your support and are thrilled to hear that your Aunt was impressed with the packaging and loved the flowers. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Katie

Posted 1 year ago

“Original order ‘disappeared’!! Haute Florist kindly replaced blooms much to the delight of the recipient. Well done 👏”

Helpful Report

Posted 1 year ago

Thank you so much for awarding Haute Florist with a fantastic 5-star rating! We truly appreciate your kind words and are thrilled that our service brought delight to the recipient. We apologise for the original order mishap, but we are glad that we were able to swiftly resolve the situation by replacing the blooms. Your support means a lot to us, and we are grateful for your recognition. Thank you again for choosing Haute Florist, and we look forward to serving you again in the future!

Posted 1 year ago

“I recently used Haute for a flower delivery, and I couldn't be happier with the experience. The ordering process was incredibly easy and intuitive, with a wide variety of beautiful arrangements to choose from. The flowers arrived on time and in perfect condition, exactly as pictured on the website. They were fresh, vibrant, and expertly arranged, bringing so much joy to the recipient. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much, Dace, for your wonderful 5-star rating! We are thrilled to hear that you had such a fantastic experience using Haute Florist for your flower delivery. We strive to make the ordering process as easy and intuitive as possible, and it's fantastic to know that you found it that way. We take great pride in offering a wide variety of beautiful arrangements for our customers to choose from. It's also wonderful to hear that the flowers arrived on time and in perfect condition, just as you had hoped. Our talented team puts great care into creating fresh, vibrant, and expertly arranged bouquets that bring joy to their recipients. We truly appreciate your support and are grateful for the opportunity to bring happiness through our flowers. Thank you again for your kind words!

Posted 1 year ago

“Absolutely lovely”

Helpful Report

Posted 1 year ago

Dear Adrienne, thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with Haute Florist.

Posted 1 year ago

“Very efficient service and the flowers were well received by the recipient”

Helpful Report

Posted 1 year ago

Dear Val, thank you so much for your outstanding 5-star rating and your wonderful review of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that you had such an exceptional experience with our services.

Posted 1 year ago

“ZERO STARS. DO NOT USE THIS COMPANY.. PAID FOR 24 HOUR DELIVERY - AND THEY DIDN'T TURN UP 24 HOURS OR 48 HOURS LATER... FLOWERS WILL BE DEAD SOMEWHERE AND NOT FIT FOR PURPOSE. COMPANY DISINTERESTED....”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked the tracking on the order was attempted on the 5th and 6th. However, the address was inaccessible. Warm regards, Rosie

Posted 1 year ago

“DO NOT use this company. Ordered flowers to my friend for her birthday, but as she wasn't in, Royal Mail decided to leave the flowers on the street, with a delivery photo showing this. The flowers were then stolen (no surprise), and when I tried to speak to someone at Haute Florist, I was told that they have no involvement in the delivery process and that I'll have to take it up with Royal Mail. Absolutely ridiculous. Spent over £40 on flowers only for them to be stolen, due to the ridiculous delivery process that this company takes no responsibility for. Needless to say, I won't ever order from here again and will stick to Bloom and Wild, which has much better customer service and actually care whether you receive the flowers you've paid for!”

Helpful Report

Posted 1 year ago

Dear Rozeta, thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and want to express our sincere apologies for the inconvenience and frustration caused by the delivery of your friend's birthday flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this matter to our attention. Warmest regards, Haute Florist Team

Posted 1 year ago

“FALSE ADVERTISING. LETTERBOX FLOWERS WHICH ARE SIMPLY NOT. DON'T BOTHER.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and apologise for the disappointing experience you had. We understand your frustration regarding the issue of the letterbox flowers not meeting your expectations. We sincerely apologise for any inconvenience this may have caused you. I can the flowers were sent in the correct, flat box. However, the delivery driver has not just posted this through the letter box. We will investigate this internally with our Dispatch Manager. Best regards, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews