Harry Hall Reviews

Name: Harry Hall
Address: Hope Business Park, 4 Coop Place, Rooley Lane, Bradford
Rating: 4.76

4.8 Rating 20,147 Reviews

95 %

of reviewers recommend Harry Hall

4.8

Based on 20,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

(0) 1274 711010

Email:

contact@harryhall.com

Location:

Hope Business Park,
4 Coop Place,
Rooley Lane
Bradford
BD5 8JX

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Harry Hall 5 star review on 2nd September 2025

798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awaiting a response regarding a fly rug which I purchased which is faulty as the seems are splitting. Have sent all photos requested but haven’t heard anything back since.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 weeks ago

Thank you for reaching out, and we're sorry to hear about the issues with your fly rug. We appreciate you sending the requested photos and understand it can be frustrating whilst waiting for a response. We endeavour to fully asses any faulty item within 5-7 working days. Please know that your concerns are important to us, and we’ll do our best to get back to you as soon as possible. Warm regards, Team Harry Hall

Posted 3 weeks ago

“Since taking out my policy with you guys, I've found it difficult to locate ANY details to communicate with you ?? Altho I've got the HH one club app, should you wish to email/etc HH you'll find it harder than expected to unless ADDING to or claiming on policy, simple questions?. Paperwork states click here for C S ? Can't click on paperwork .thick as i am with tecno ! ! Struggle to find customer services details! One club app must be new ? Also I've just noted my policy's dates ? Incorrect 24 to 25 ?means 25 to 26 ? But can't find any c.service details nor tel No/s .it's a mine field for anyone over age 50 ! !”

Helpful Report

Posted 1 month ago

We are sorry you are having trouble contacting us, you can do this via the live webchat in the bottom corner of our website. The 'Contact Us' section also provides a telephone and email to contact our customer service team and our social media channels are available. As you have posted anonymously we are unable to find your contact details to support you so hoping you make contact to enable us to help. In the meantime, please check your emails including junk/spam files as when you become a member, an email is sent with our contact details on and your document links, including a link to an app you download for your membership e-card, and all policy documents are also displayed online for everyone to view. If you joined before the 25th May 2025 you will be covered under the 2024-2025 policy document and if you joined after the 24th May 2025 you will covered under the 2025-2026 policy document, this is because our membership includes insurance that is held by Harry Hall and covers all of our members renewing with our insurer on the 25th May every year. You cover will run for 12 months from the date you join. We hope this is helpful to you. Kind regards, Team HH.

Posted 4 weeks ago

“Although most of this mask fits well around the head and keeps clear of the eyes, the straps are always too long and so only half the Velcro is sticking onto the mask. This happens with both my horse and my pony so it’s not down to one Horse having a weird shaped head ha ha ha”

Helpful Report

Posted 1 month ago

Thank you for your feedback Chris We're glad to hear that you find the fit around the head comfortable. However, we're sorry to learn about the strap length issue you've encountered and we'll share your comments with our design. Best wishes, Team Harry Hall

Posted 4 weeks ago

“I was delighted to find the Masta Protech ear veil for sale on the site and decided to try them on my anxious event horse. The ears made such a difference for his dressage and calmed him so well! When I decided to buy the ears I proceeded to the checkout to find the postage costs were £10.45 for a small light parcel of up to 100g. I then went into the Royal Mail and priced the same to Harry Hall to find the postage costs were actually less than £4 for the same! So I don’t think I’ll be buying again from Harry Hall in the near future! Sadly! Their postage is ridiculous within the UK, just not mainland!!!”

Helpful Report

Posted 1 month ago

“Nothing really to say though a successful company offering clothes as well as of course insurance”

Helpful Report

Posted 1 month ago

“Good value offers available online”

Helpful Report

Posted 1 month ago

“Buying from Harry Hall is always easy, though the ventomaster fly rug was a disaster, only lasted 10 days. Pony rubbed on fence post and flimsy material just tore like paper. Loose binding caught on post and I came back to a naked pony! The photo is the product of 11.2hh pony. ( he has never ripped a rug in his life!) 🙃 i still swear by their turnout rugs.”

Helpful Report

(Bradford, BD5 8JX) - Posted 1 month ago

Thank you for your review, Suzanne! We're sorry to hear about your experience with the Ventomaster fly rug. As equestrians ourselves, we understand how frustraing this can be, expecially when a rug is damaged so soon after purchase. Your feedback is important to us. Warm regards, Team Harry Hall

Posted 1 month ago

“Great fly masks but the sizing was a bit off. I have taken them in and now fit the ponies”

Helpful Report

Posted 1 month ago

Thank you for your review, Ann! We're glad to hear you found the fly masks to be great, and we appreciate your comments about the sizing. If you have any further feedback or questions, feel free to reach out! Warm regards, Team Harry Hall

Posted 1 month ago

“Good service.”

Helpful Report

Posted 1 month ago

Thank you for your review, Louise! We're glad to hear you experienced good service. Your feedback is valuable to us, and we hope to continue providing you with a positive experience in the future. Warm regards, Team Harry Hall

Posted 1 month ago

“Fast delivery, reasonable price.”

Helpful Report

Posted 1 month ago

Thank you for your review, Kathryn! We're pleased to hear that you were satisfied with the fast delivery and reasonable pricing. Your feedback is important to us, and we hope to serve you again soon. Warm regards, Team Harry Hall

Posted 1 month ago

“Lovely rug other than no Velcro on the front so it pulls apart. Had to buy a chest expander which I did not need just to stop it from rubbing. So quite disappointed”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Clare. We're glad to hear you like the rug but are sorry to learn about the issue you've experienced without the Velcro. Your comments are invaluable, and we will certainly take them into consideration. If there's anything more we can assist you with, please reach out. Warm regards, Team Harry Hall

Posted 1 month ago

“I ordered this product in error I was struggling with your payment system noticed straight away sent an email with the reply of 3 working days to respond or call if more urgent. I went to call but being a Sunday not open so phoned 1st thing Monday morning to be told it's too late it's already on its way. So I then had to pay again including the postage for the item I actually wanted and then also paid for postage again to return the unwanted item. I think the system where we cant contact you until the next day needs to improve as I have now paid for 3 lots of postage for 1 item.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback. We understand how frustrating it can be when things don’t go as planned, especially regarding returns and exchanges. Your comments about our communication system are noted, and we are always looking for ways to improve our processes to make your shopping experience smoother. We can see from notes on your orders that we have refunded some postage costs after speaking with you If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Harry Hall

Posted 2 months ago

“Reasonable prices”

Helpful Report

Posted 2 months ago

Thank you for your review, Vanessa. We're glad to hear that you found our prices reasonable. We strive to offer quality products at competitive prices, and your feedback is appreciated. If there's anything more we can do to enhance your shopping experience, please let us know. Warm regards, Team Harry Hall

Posted 2 months ago

“The fly sheet i received was tight across the shoulders”

Helpful Report

Posted 2 months ago

Thank you for your review, Pamela. We're sorry to hear that the fly sheet didn't fit comfortably across the shoulders. Fit is crucial, and your feedback helps us improve our products. If you need any assistance or have questions regarding sizing, please reach out to us. Warm regards, Team Harry Hall

Posted 2 months ago

“Have dealt with them for 4 years now and everything has been good so far. But bought the ventmasta and not happy with the fit, there is no lining at the withers, and very tight across the front. The neck is so wide too, it was a cheaper option, so glad I only bought the one for my standardbred as this would not fit a chunky cob.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Thank you for sharing your feedback, Lynda. We're pleased to hear you've had positive experiences with us over the past 4 years. However, we are sorry to hear the issues you've encountered with the fit of the Ventomasta. Your comments regarding the lining and sizing are important to us, and we appreciate you bringing this to our attention, and if you need any further assistance on style or fit, don't hesitate to reach out. Warm regards, Team Harry Hall

Posted 3 months ago

“The large ride-on face mask was too narrow (fractionally) for the TB I ride. I've sent an email to exchange it but not had a reply so far.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Thank you for your contact all our customer service emails are worked within 3 to 5 working days and we can see that a response was sent to you within these timescales. Should you require an Immediate response please use our webchat or call us, we will always try our best to meet customer expectations. I'm happy to see that you are returning the size large and I hope that the XL size is a better fit.

Posted 3 months ago

“Disappointed that a large size wasn't enough for a thoroughbred.”

Helpful Report

Posted 3 months ago

“first pair of boots where sent wrong size secord pair of boots where worn for ten minutes the colour coating bubbled and come off left boot third pair of boots ordered are ok at the moment but not been worn yet due to hot weather”

Helpful Report

Posted 3 months ago

Thank you for your feedback, we are sorry to hear this and welcome your contact to investigate this using our returns portal below to support you. www.harryhall.com/returns Kind regards Team HH

Posted 3 months ago

“The fly fringe was not very good at all. Not very well made at all underfortunately only last 1 day”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Gail. We're sorry to hear that the fly fringe didn't meet your expectations and didn't last as you had hoped. Your comments about the quality are important to us, and we will pass ont his feedback to the [prodcut and design team. If there's anything we can do to assist you further, please let us know. Warm regards, Team Harry Hall

Posted 1 month ago

“Whilst I can't fault the Company Harry Hall who I purchased this item from I can say how extremely disappointed I am with Masta in how useful the rug actually is. If you live in a country where it never rains then your horse/pony will be fine. However I'm from the West Country (UK) where we get our fair share of the wet stuff. Unfortunately my child's Welsh A suffers with sweetitch but this rug is not suitable if it rains and the midges are out whether it's dry or not. I don't like my pony left in a wet rug, not quite sure what Masta were thinking with this one. I am amazed at some of the reviews on it, personally I wish I'd paid a bit extra for a Horseware. I have definitely learnt my lesson with this! Do not recommend this rug at all. Harry Hall themselves were very good at processing the order and getting it despatched.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, We appreciate your kind words about our service at Harry Hall, and we understand the disappointment you feel regarding the Masta rug. It’s vital for us that our products meet the needs of all horses and their owners, especially in challenging weather conditions. Your comments on its performance in wet conditions are duly noted, and we'll be sure to relay this information to the relevant team for improvement. We’re here for you if you have any further questions or need assistance in finding an alternative that better suits your needs. Warm regards, Team Harry Hall

Posted 2 months ago

Harry Hall is rated 4.8 based on 20,147 reviews