Harry Hall Reviews

Name: Harry Hall
Address: Hope Business Park, 4 Coop Place, Rooley Lane, Bradford
Rating: 4.76

4.8 Rating 23,145 Reviews

95 %

of reviewers recommend Harry Hall

4.8

Based on 23,145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(0) 1274 711010

Email:

contact@harryhall.com

Location:

Hope Business Park,
4 Coop Place,
Rooley Lane
Bradford
BD5 8JX

Harry Hall 5 star review on 21st August 2026

839

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, great prices - annoying that you have to pay delivery and then pay to return also.”

Helpful Report

Posted 1 week ago

Hi there, Sorry to hear you’re frustrated by delivery charges and return postage. Harry Hall is governed by the prices our couriers set for deliveries and returns therefore the shipping prices are non-negotiable as Harry Hall does not profit from it. However, due to continued increases in postage costs, unfortunately we are unable to absorb these additional charges. We always aim to keep our delivery charges as fair as possible and appreciate your understanding. Kind regards, Team Harry Hall

Posted 1 week ago

“The ordering process was straightforward and the rug arrived promptly. My main disappointment was with the customer service experience. I contacted them with concerns about the fit of the rug and had to chase to confirm that my original email had been received. They did respond eventually and considered the rug to be correctly manufactured, although I didn’t feel my concerns about the fit had really been addressed. Overall, the experience was okay, but I would have expected a more helpful response when raising an issue with a new product.”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that your rug arrived promptly. We're sorry that you felt disappointed with your customer service experience. Your enquiry was received following a particularly busy Bank Holiday period, which unfortunately resulted in slightly longer response times than usual. After receiving your initial call, we requested photographs so that we could properly assess your concerns. When you followed up three days later, we explained that we were experiencing a backlog due to the Bank Holiday and confirmed that your images would be reviewed by our Products Team. Following this review, a response addressing your concerns was provided the same day. While we advise allowing 3 to 5 working days for responses, we always aim to get back to our customers as quickly as possible. Please also note that the Turnoutmasta range is specifically designed for heavier and broader-built horses, as highlighted within the product description. As horse shapes can vary considerably, this may affect how the rug and neck cover fit individual horses. If you would like a better understanding of the outcome of our review or the response provided to your query, please feel free to reply to our email and we will be happy to assist further and answer any additional questions you may have. We appreciate your feedback and are sorry that your experience did not fully meet your expectations. Kind regards, Team Harry Hall

Posted 1 month ago

“Sent my items back and still no refund. Have messaged and emailed a few times and no reply.”

Helpful Report

(Bradford, BD5 8JX) - Posted 1 month ago

Hi Yvonne, I’m sorry to hear you haven’t received your refund and that your messages haven’t been replied to. I have manage to locate one email to which our automated response replied to you on how to return the order. Following on from that, we can see the return label generated through our process has not been used. This will be why the refund has not been automatically issued. Nevertheless, I have processed the refund. Please allow 3 to 5 working days for it to be seen back in the original method of payment. If you have any questions, please let us know. Kind regards, Team Harry Hall

Posted 1 month ago

“I ordered breeches that I had purchsed before, but these were tighter all over, not the same and did not fit. I was not impressed to have a refund that was more than £9.00 less than what I had paid, given that the sizing was not consistent I would have expected that at least the return postage coist would have been covered by Harry Hall. I would advise anyone else to order a size up from what they would usually wear, or be prepared to lose money if you need a refund”

Helpful Report

Posted 1 month ago

Hi there, I’m sorry to hear about the sizing inconsistency and the refund amount you received. Although the item seems to be consistant with the rest of the stock we hold, we have refunded your return postage fee as a good will gesture. Kind regards, Team Harry Hall

Posted 1 month ago

“Very poor quality on the eye section and tore within two days”

Helpful Report

Posted 1 month ago

Hi Joanna, I’m sorry to hear the eye section quality was poor and it tore within two days. QHP is a third party brand for us so please accept our apologies on their behalf. I can see you have returned the item and received a refund. For future, usually we ask customers to uplaod damaged items to our faulty products portal so we can assist you as we do not accept damaged goods back to the warehouse. If we can help you with anything else, please let us know. Kind regards, Team Harry Hall

Posted 1 month ago

“Have bought lots of masta rugs which have been great and fitted well Sadly we bought the correct size again this time and it’s super small / doesn’t fit”

Helpful Report

Posted 2 months ago

Hi Jenny, I’m sorry to hear the rug size isn’t right this time. We will pass on this feed back to our design and product team. If you’d like us to help you explore alternative options , please feel free to contact us. Kind regards, Team Harry Hall

Posted 2 months ago

“Have been good in the past.”

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Posted 3 months ago

“Normally I like these jodhpurs and have 2 pairs in black but the navy have come up very small so very disappointing”

Helpful Report

Posted 3 months ago

Hi Tracey, Sorry to hear the navy jodhpurs came up small compared to your black pairs—that’s disappointing. If you would like to upload the navy tights to our faulty products portal so we can review and check against our measurements, please follow the link below www.harryhall.com/returns Kind regards, Team Harry Hall

Posted 3 months ago

“So disappointed in my fly rugs I bought. First time buying Harry Hall and a piece of fabric from the chest area has come off after just 1 day of wear!!! 😤 I tried uploading a photo but your system isn't allowing it!”

Helpful Report

Posted 3 months ago

Hi Kerry, Sorry to hear the fabric detached so quickly. That sounds frustrating, and we understand your disappointment. Our normal procedure is to upload images and comments to our return portal as a faulty item so our team can investigate, however if you are stuggling to do this, please email us at contact@harryhall.com with details of the rug and the images and we can upload for you so this can be investigated. Kind regards, Team Harry Hall

Posted 3 months ago

“I’ve use HH for liability and vet insurance for a couple years on recommendation, never had an issue also never really seen the mystical gold member discount actually applied. Finally purchased a fly rug in their recent sale, really impressed with quality and fit but my mare wore it for three nights and it came in perfectly ripped in half. I’m sure the full fly rug not half sweet itch sheet would have held up but I won’t be wasting my money again.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Hi there, Sorry to hear the fly rug ripped after such a short time. It’s disappointing to have a product fail like that when the fit and quality were working well for you initially. If you would like us to look into this further, please contact our team with your order number. Kind regards, Team Harry Hall

Posted 3 months ago

“I used Harry hall because I heard the were the best.”

Helpful Report

Posted 3 months ago

Hi Anthony, Thanks for choosing Harry Hall based on the recommendation. If there’s anything you’d like to share about your experience or how we can help in the future, please let us know. Kind regards, Team Harry Hall

Posted 3 months ago

“I put the muzzle on my little Sec A pony, and within 10 minutes, she had rubbed it on the gate, and the stitching came undone !!”

Helpful Report

(Bradford, BD5 8JX) - Posted 4 months ago

Hi Peta, We’re sorry to hear the muzzle failed so quickly. Please could you start a fault report via harryhall.com/returns, select the relevant item, and upload clear photos of the issue? Including your order number and product details will help us look into this promptly. Kind regards, Team Harry Hall

Posted 4 months ago

“The rug was delivered promptly, but the quality of the rug is very disappointing. It has already torn apart in my horse's paddock.”

Helpful Report

(Bradford, BD5 8JX) - Posted 4 months ago

“Lovely boots but after one week of wear the surface has scratched off and they look very tired. Contacted customer service who said I needed to send the boots back (at my expense) for them to investigate. Not ideal as I then won’t have boots to wear to work!”

Helpful Report

(Bradford, BD5 8JX) - Posted 4 months ago

“They sent me a belt that was supposed to fit 36" but the medium did not fit asked for a large but sent me a refund so must have been out of stock.”

Helpful Report

Posted 5 months ago

Hi Robert, I’m really sorry to hear the belt didn’t fit as expected. As per our delivery and returns terms, https://harryhall.com/delivery-and-returns we advise that we do not offer an exhcnage service and all returns are automatically refunded. We do have the belt in large, in stock if you wish to re order. Please contact us at contact@harryhall.com if we can be of further assistance Kind regards, Team Harry Hall

Posted 5 months ago

“The boots are wide enough and you can put them on and off fairly easily, however the stitching inside the top of the boots is poor, with the leather pulled sidaways. there was also a snag in the lining with a drawn thread inside and buckling down the front of the right boot suggesting they had been sent out before. I needed the boots so I have kept them as my others were leaking and another make I ordered were far too tight and had to be returned.”

Helpful Report

(Bradford, BD5 8JX) - Posted 7 months ago

Hi Rebecca, Thanks for your feedback. We’re really sorry to hear about the stitching and lining issues you’ve described with the boots. We will certainly pass on this information to our product team Kind regards, Team Harry Hall

Posted 7 months ago

“Arrived on time but with no packaging/wash instructions/size label. Had these before and loved them but these were smaller and far too short in the leg. Very disappointed. Return was easy tho”

Helpful Report

Posted 8 months ago

Hi Debroah, I’m really sorry to hear that your Harry Hall items arrived without packaging and wash/size details, and that the fit wasn’t right this time. We will pass on your feedback to the team. We are very pleased to hear you found our return process and service easy. Kind regards, Team Harry Hall

Posted 5 months ago

“Qrdered widw fit based on online measurement guidance but way too wide so returned and repurchased normal oft. Better but right boot digs in badly just below ankle bone causing blisters. Leather is quite stiff so not sure what I can do to stop this as otherwise seem good value and comfortable.”

Helpful Report

Posted 8 months ago

Hi Lesley, We are pleased to know you were happy with the overall comfort and value for money regarding your Denton boots. We are sorry to hear the fit wasn’t right on the wide boots, and the regular boots, although a better fit, caused discomfort. As the boots are made from full leather, this should soften and give over time and wear as this is a natural product. We will also provide feed back to our product and design team. Kind regards, Team Harry Hall

Posted 5 months ago

“Rug was okay staff on phones are very rude, wouldn’t recommend”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback. I’m sorry to hear that your experience with our phone support didn’t meet expectations. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll be reviewing this with our team to ensure it doesn’t happen again. If you’d like to discuss your experience further or give us a chance to make things right, please feel free to reach out to us directly.

Posted 9 months ago

“Size misleading as 7 was huge and should be 8. Some reviews say true to size!?”

Helpful Report

(Bradford, BD5 8JX) - Posted 9 months ago

Hi Geoff, I’m really sorry to hear about the sizing bieng too large. We will certainly pass on this feed back to our product and design team. Kind regards, Team Harry Hall

Posted 5 months ago

Harry Hall is rated 4.8 based on 23,145 reviews