Harry Hall Reviews

Name: Harry Hall
Address: Hope Business Park, 4 Coop Place, Rooley Lane, Bradford
Rating: 4.76

4.8 Rating 21,489 Reviews

95 %

of reviewers recommend Harry Hall

4.8

Based on 21,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

(0) 1274 711010

Email:

contact@harryhall.com

Location:

Hope Business Park,
4 Coop Place,
Rooley Lane
Bradford
BD5 8JX

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Harry Hall 5 star review on 5th January 2026

832

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug was okay staff on phones are very rude, wouldn’t recommend”

Helpful Report

Posted 6 days ago

Thank you for sharing your feedback. I’m sorry to hear that your experience with our phone support didn’t meet expectations. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll be reviewing this with our team to ensure it doesn’t happen again. If you’d like to discuss your experience further or give us a chance to make things right, please feel free to reach out to us directly.

Posted 22 hours ago

“Size misleading as 7 was huge and should be 8. Some reviews say true to size!?”

Helpful Report

(Bradford, BD5 8JX) - Posted 1 week ago

“Part of my order hasn't arrived. No delivery note in the bag. Email sent to me shows the whole order has been shipped. I've emailed this morning but heard nothing back unfortunately. All Christmas presents so I'm hoping it will be resolved.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 weeks ago

“I bought a pair of muck boots. They come up a size bigger than stated so they are too big and I've had to put 2 scoks inside them to make htem fit. When I loked down the reviews I did eventually come to one that says they come up big - but I didn't see this befoer ordering. I called Harry hall to say the boots had come up huge and they ere happy for me to pay to return them rather than exchange them for a smaller size. Pretty poor customer service and I won't be ordering boots from harry Hall again.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 weeks ago

Dear Fiona, I’m sorry to hear the boots aren’t fitting as expected and that you’ve had a disappointing experience with returns. Our delivery and return terms are listed on the website for you to review. https://harryhall.com/delivery-and-returns. We offer a free return service to our one club members. Bronze membership is just £10.00 per year and provides free unlimited returns, free postage on orders over £50.00 and access to member offers thoughout the year. Bronze members also have access to our Insurance products. If you wish to consider joining the membership, please contact us. Kind regards, Team Harry Hall

Posted 3 weeks ago

“Usually good”

Helpful Report

Posted 4 weeks ago

Dear Customer, I’m sorry to hear about your experience. This isn’t the experience we want you to have. Please reply with your order number or the email you used, and we’ll locate your messages and prioritise a response. If you prefer, you can contact our customer care team at harryhall.com via webchat and we’ll escalate to ensure a reply within 24–48 hours. Kind regards, Team Harry Hall

Posted 3 weeks ago

“I've emailed several time for a response and not heard hence the poor score”

Helpful Report

(Bradford, BD5 8JX) - Posted 1 month ago

Dear Joanne, I’m sorry you haven’t heard back regarding your emails. This isn’t the experience we want you to have but our team are currently working at peak capacity due to the Black Friday period. Please reply with your order number or the email you used, and we’ll locate your messages and prioritise a response. If you prefer, you can contact our customer care team at harryhall.com via webchat and we’ll escalate to ensure a reply within 24–48 hours. Kind regards, Team Harry Hall

Posted 3 weeks ago

“Good products but charging over £10 for highland and islands postage is ridiculous as Royal Mail costs exactly the same to post to here as to any other part of the UK”

Helpful Report

Posted 1 month ago

Dear Hayley, Thank you for taking the time to share your thoughts with us. We understand your concerns regarding the postage charges for the Highland and Islands, and we appreciate your feedback. While we strive to keep our shipping costs fair, we recognize that this is an important consideration for our customers. Your comments will certainly be taken into account as we review our shipping policies. If you have any further suggestions or need assistance, please let us know. Kind regards, Team Harry Hall

Posted 1 month ago

“I have slim small feet, but found that the ends of these wellies had next to no toe room! The wellie toe area was turned upwards, thus pressing on my big toenail! Why it’s designed to turn up is a badly thought out feature. I was swayed by all the reviews to buy these. I sent them back and the postage was taken out of my original payment. Gone back to Caldene Westfields, which I should have stuck with, as these are the most comfortable wellies I have ever worn. Sorry but these were a big disappointment from me. Ps. The return was not easy, I had to go on Google to get the form to download and print, why not put one in the box?”

Helpful Report

Posted 2 months ago

Dear Margaret, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the wellies did not fit comfortably and that the toe design caused you discomfort. Your feedback about the lack of toe room is invaluable, and we will certainly consider it as we strive to improve our products. We understand that returns can sometimes be a hassle, and we appreciate your input regarding the return process. It’s important to us that our customers have a seamless experience from purchase to return. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Team Harry Hall

Posted 2 months ago

“Wellingtons Causing shin pain when used to walk any distance Thus maybe due to fact they are not wide fitting ? Chosen as thought neoprene would allow stretch Sadly won’t be buying again Having said that the speedy delivery and ease of shopping fantastic”

Helpful Report

(Bradford, BD5 8JX) - Posted 2 months ago

Dear Collette, Thank you for taking the time to share your feedback. We’re sorry to hear that the wellingtons caused you discomfort while walking. It’s important to us that our products fit well and meet your expectations. We appreciate your insights regarding the fit and stretch of the neoprene material, and we will certainly take them into account as we continue to improve our products. On a positive note, we’re glad to hear that you were pleased with the speedy delivery and ease of shopping. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm wishes, Team Harry Hall

Posted 2 months ago

“Was a really good bridel and really liked it however the bridel bag and the bridel are starting to fall appart already only a month or so into owning.”

Helpful Report

Posted 2 months ago

“I recently bought some jodphurs from HH. Sadly they had to be returned I’m 5ft 9” and they’re all just too short in the leg. Really disappointing, not to mention the postage and return costs.”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Dear Customer, Thank you for your review, and we’re truly sorry to hear about the sizing issue with the jodhpurs. We understand how frustrating it can be when products don’t meet expectations. Your feedback is valuable to us, and we will certainly look into sizing concerns to improve the experience for everyone. If you have any further questions or need assistance, please feel free to reach out to our customer service team. Kind regards, Team Harry Hall

Posted 3 months ago

“I have been trying to contact you to discuss a return I have made and a new order , I cannot seem to speak to a real person very frustrating, I would appreciate being able to contact the company”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Good morning, We are very sorry to hear you are unhappy. We have sent you an email directly with some contact details so you can call and discuss your return. We look forward to hearing from you. Kind regards Team HH

Posted 3 months ago

“Bought 3 , 1 broke 2 days later”

Helpful Report

Posted 3 months ago

Dear Joanne, Thank you for sharing your feedback. We're truly sorry to hear that one of the items you purchased broke shortly after you received it. Your experience is important to us, and we appreciate you bringing this to our attention. We'll be sure to pass your comments along to our team to help ensure better quality in the future. If you need any further assistance, please feel free to reach out to our customer service team. Kind regards, Team Harry Hall

Posted 3 months ago

“Unfortunately this fly spray does not work. Used it twice with no effect whatsoever. It seemed as if they were attracted to it. My horse was so distressed.”

Helpful Report

Posted 4 months ago

We’re sorry to hear that you haven’t had success with our fly spray, Sandra. It's disappointing to know it didn’t provide the relief you were looking for. Thank you for your feedback and we will pass this to the team. If there’s anything else we can assist you with, please let us know. Warm regards, Team Harry Hall

Posted 4 months ago

“Nice quality material but they were cut all wrong! There wasnt enough material at the back to allow for the curvature of the bottom so when you pulled them up to sit at they waist they cut me in two!! Very bad design”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Susan. We're glad to hear you found the material quality nice, but we're truly sorry to learn about the fit issues you've experienced. Our design team appreciate all feed back and we thank you for taking the time to share your thoughts with us. Warm regards, Team Harry Hall

Posted 5 months ago

“Product is ok but customer service is poor dont want to help you. once your order is placed you cant correct your order before it is shipped you need to return it and then wait 10 working days for refund which i think is poor”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're sorry to hear you were not happy with our customer service. We publish our delivery and return terms and conditions on the website, so these can be viewed prior to purchase. As stated in the terms, once an order is placed and a payment is made, we are unable to amend or cancel. I have added a link to the delivery and return terms below for your conveniance. https://harryhall.com/delivery-and-returns Please contact us if we can be of further assistance. Team Harry Hall

Posted 5 months ago

“Hello The delivery process was good however the product when opened had already been used and the wellies were extremely muddy on the soles. I was extremely disappointed with the purchase as it was a present for a family member. Due to this, I won't be looking to buy from you again.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, we are sorry to hear this and welcome your contact to investigate this using our returns portal below to support you. www.harryhall.com/returns Kind regards Team HH

Posted 5 months ago

“I have to say the lining came out and couldn’t put my fingers back they’d ripped. Very poor I got quite annoyed with them.”

Helpful Report

Posted 11 months ago

“Belt is as described but the leather smells really strong with a damp and musty odour. The smell permeates into everything including the other clothes in the wardrobe.”

Helpful Report

Posted 11 months ago

“Offer some good deals & prices but being charged a high delivery fee and then £4 to return the item i wont be ordering online again”

Helpful Report

Posted 11 months ago

Harry Hall is rated 4.8 based on 21,489 reviews