Harry Hall Reviews

Name: Harry Hall
Address: Hope Business Park, 4 Coop Place, Rooley Lane, Bradford
Rating: 4.76

4.8 Rating 20,586 Reviews

95 %

of reviewers recommend Harry Hall

4.8

Based on 20,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

(0) 1274 711010

Email:

contact@harryhall.com

Location:

Hope Business Park,
4 Coop Place,
Rooley Lane
Bradford
BD5 8JX

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Harry Hall 5 star review on 7th November 2025

812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap but there’s a recent for that awful quality”

Helpful Report

Posted 1 week ago

Dear Daisy, We truly appreciate your feedback regarding the quality of our product. We're sorry to hear that it did not meet your expectations. Quality is very important to us, and your insights will help us improve. If there’s anything we can do to assist you further, please don't hesitate to reach out. Best wishes, Team Harry Hall

Posted 1 week ago

“So disappointed used for first time turned horse out for six hours in moderate rain and he was soaked through to the skin! Wouldn’t recommend! Total waste of money”

Helpful Report

Posted 2 weeks ago

Dear Julie, We’re truly sorry to hear about your experience with our product. It's disheartening to know that it did not perform as expected in the rain, and we understand how disappointing that can be. Your feedback is crucial, and we will certainly take it into consideration as we work to enhance our offerings. If there's anything further we can assist you with, please don't hesitate to reach out to us directly. Best wishes, Team Harry Hall

Posted 2 weeks ago

“It didn't come in time I ordered next day delivery for 7 pounds and it didn't come until a week later”

Helpful Report

Posted 1 month ago

Hello Claudia, We are very sorry to hear you experienced a delay with your order delivery. We can see we have responded and we have refunded the next day element of your postage charge (£4.00) as your parcel arrived late. If we can assist further, please contact us Kind regards, Team Harry Hall

Posted 1 month ago

“Stitching fell apart on the first wear”

Helpful Report

Posted 2 months ago

Hello Abbie, Thank you for taking the time to leave a review. We are very sorry to hear you are unhappy with your fly mask. We can see you contacted us in relation to this on the 30th August and we responded on the 1st September asking if you would upload some images and log this as a faulty item on our portal so we can investigate further. So far we cannot see this has been done. Please can you upload the images so we can provide further support. Many Thanks Team HH

Posted 2 months ago

“Tendon boots had been used.”

Helpful Report

(Bradford, BD5 8JX) - Posted 2 months ago

We're really sorry to hear that you received used tendon boots, Tess. That’s certainly not the standard we aim for, and we understand how disappointing that must be. Your feedback is crucial for us to improve our quality control, and we appreciate you bringing this to our attention. If there’s anything else we can do to assist you or if you'd like to discuss this matter further, please don't hesitate to reach out. Warm regards, Team Harry Hall

Posted 2 months ago

“Your website is awful to deal with. 3 times I had my order complete and couldnt actually pay for it. No payment method available. no delivery method available. Used another computer - no payment method available. Tried to complain via your 'contact us link' got Not possible to do this URL or something to that effect not working currently. I only persisted and spend several hours because i particularly wanted a rug you sell. I have ordered before and assume you have a problem with your website - going forward i will think twice before trying to order again - lifes too short.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about your frustrations with our website, Jane. We understand how inconvenient it must be to encounter repeated issues while trying to place your order. Your feedback is incredibly important to us, and we're keen to resolve any problems you’ve experienced. Please know that we're actively working on improvements to ensure a smoother experience for our customers. If you would like to discuss this further or need assistance, don’t hesitate to reach out again. Warm regards, Team Harry Hall

Posted 2 months ago

“Didn't last one week muzzle started coming away from edging and slowly worked its way up fraying , I know our pony rubs on fence so partly to blame but not after only a few days did I expect it to disintegrate”

Helpful Report

Posted 2 months ago

We’re sorry to hear that your muzzle didn’t meet your expectations, Chris. It’s frustrating when a product doesn’t last as long as anticipated, especially with the kind of wear and tear that can happen. Your feedback is valuable, and we appreciate you taking the time to share your experience with us. If there’s anything more we can do to help, please let us know. Warm regards, Team Harry Hall

Posted 2 months ago

“I didn’t receive my order”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Dear Rosie. Thank you for your review. We can see your order is showing as delivered to your safe space on the 2nd July 2025. Please contact us if this is incorrect so we can investigate this for you. Best wishes Team HH

Posted 3 months ago

“Haven’t recieved my product yet been waiting ages”

Helpful Report

(Bradford, BD5 8JX) - Posted 3 months ago

Hello Julie. Thank you for taking the time to leave a review. We have looked at the tracking of your order and can see this is showing as delivered on the 25th June. Please contact us if this is not the case so our team can investigate. Many Thanks Team HH

Posted 3 months ago

“When I received my order , the warehouse had packed the wrong size ! So I had to pack up and return , when I tried to re order , no stock left ! Very Disappointed”

Helpful Report

Posted 3 months ago

Dear Susan, Thank you for sharing your experience. We're truly sorry to hear that you received the wrong size and faced challenges with your reorder. We understand how frustrating this can be. If there's anything we can do to assist you further or if you have any questions, please don’t hesitate to reach out to our customer service team. We appreciate your feedback. Warm regards, Team Harry Hall

Posted 3 months ago

“I take size 12 so ordered m in everyday riding tights. They are more like 14. Way too big. When i tried to return them for a s they dont do exchanges and i would have to pay postage to return then more postage for the right size. I wont bother as it would end up costing me £12 in postage. Shame they only do on line. Suggest anyone buying riding tights go for a size down. Not impressed woth the service”

Helpful Report

Posted 3 months ago

Dear Jacqueline, Thank you for your feedback. We're truly sorry to hear that the sizing didn't meet your expectations and that the return policy has caused you frustration. We understand that navigating size variations can be disappointing. Our one club members enjoy unlimited free returns. Bronze membership is just £10 for the year, if this is something you may wish to consider. Your experience is important to us, and we hope you will decide to shop with us again in the future. Warm regards, Team Harry Hall

Posted 3 months ago

“Both myself and wife have bought HH products for decades. Montana cord breeches were a favourite many years ago with both of us. Buxton boots purchased for Mrs Vincent - she is not pleased with them.”

Helpful Report

Posted 4 months ago

Dear Jeffrey, Thank you for your review. We’re truly sorry to hear that the Buxton boots did not meet your wife's expectations. We appreciate your loyalty to Harry Hall over the years and understand how disappointing it can be when a product doesn't live up to the standards you’ve come to expect. We would love the opportunity to make it right. Please reach out to our customer service team for assistance. Warm wishes, Team Harry Hall

Posted 4 months ago

“Really disappointed, no response to emails, first night rug was worn it's rubbed the inside of both hind legs and one front leg. It was fitted correctly!”

Helpful Report

Posted 4 months ago

Dear Rebecca. Thank you for leaving a review. We are very sorry to hear you have had no response to your emails. We can confirm, after speaking with you yesterday, that we do not seem to have received any emails from you in relation to your concerns. As discussed, we await the requested images to be uploaded to our return portal. Once we have the images our team can provide further support. Many Thanks Team Harry Hall

Posted 4 months ago

“The policy was sold as the best and highest cover they do. Despite our injury being ‘accidental’ as a tendon is a ‘internal injury’ it’s not covered. Which has resulted in the horse bill which once thought was insured is now not.”

Helpful Report

Posted 4 months ago

“Wouldn't know, I haven't yet received these, had an email 4 days ago to say they had been despatched.no parcel yet hasarrived”

Helpful Report

Posted 4 months ago

Dear reviewer, Thank you for taking the time to leave a review. If you parcel did not arrive, please contact Harry Hall customer services at email address contact@harryhall.com with your order details and name so we can provide assistance. Warm regards, Team Harry Hall

Posted 3 months ago

“I ordered a 6ft 3 outdoor rug with neck next day with DPD and received an indoor 6ft 6 rug by Sheldon that Harry Hall reckon they dont supply. Harry Hall not interested in looking after me more interested in looking into what's happened so no outdoor rug 5 days after it should have arrived stoll heard nothing bought a replacement rug from elsewhere despite spr ding around £300 with them in last 6 weeks won't use them again very poor customer service also on one phone call more interested in trying to sell me horse insurance than sort my problem their CEO apparently agrees with not replacing the rug without a big investigation on a £55 rug won't be buying or recommending Harry Hall as very very poor service what if I could not afford another rug that didn't interest them at all then my horse would have to go without whilst they carried out uncontrollably effective research which has nothing to do with the customer!!!!!!! Very Disappointing!!!!!!!!”

Helpful Report

Posted 4 months ago

“The worst. I’ve actually reported you to my bank for fraud. The jodpurs I ordered never arrived Mystery tracking number by Royal Mail Your phone number links to an insurance number There’s no customer service And Your instagram is defunct All the links in your order confirmation email come up with an error 404 message when I click on them. Total an utter con.”

Helpful Report

(Bradford, BD5 8JX) - Posted 5 months ago

Thank you for your review, we are sorry to hear you are experiencing difficulties. Harry Hall sells equestrian products, provides a membership club and arranges insurance on 01274 711011. Option 8 on the number will provide you support to an advisor, should you need assistance with tracking an order. However, order tracking is usually emailed directly to you with a tracking reference via Harry Hall and Royal Mail. The error codes you describe may lead us to believe you need to clear your cache, as our website on www.harryhall.com is working fine and we have an active Instagram of @harryhallriding. We would love to provide support but your review does not include any detail please can we ask you to contact us on 01274 711011 opt 8, webchat at harryhall.com or call us on 01274 711011. Kind regards Team HH

Posted 4 months ago

“Purchased a pair of riding tights expecting good quality from this well known make. Instead I got a pair with two clear manufacturing faults on them! After two lots of images sent and many conversations had, they deemed them to be, and I quote WITHIN THE TOLERANCE LEVEL FOR AN ECONOMY ITEM! I only wanted an exchange but I was told that I could return them for a refund and £4 would be deducted for postage! Why should I pay £4 to have a faulty item delivered to me...£4 to send them back and £4 to order another pair! I wasn't aware that Harry Hall sold economy items.... they certainly weren't advertised as that....just in the sale. Not impressed....I won't be shopping with them again. Looking through the previous reviews it seems the quality is not what's expected for a lot of people from this supposedly reputable brand! Very disappointing.”

Helpful Report

Posted 5 months ago

“I returned the Master waterproof fly rug to you two weeks ago and have received no communication from you ! Unfortunately the email with my order number was deleted so I returned the rug to your returns department with my name and address”

Helpful Report

(Bradford, BD5 8JX) - Posted 5 months ago

Dear Trish. Thank you for taking the time to leave a review. We can see the rug was returned outside of our normal return procedure and your refund was not immediatley actioned because of this. We can see your refund was processed when this was highlighed to us. If we can be of further assistance, please contact us. Kind regards Team HH

Posted 3 months ago

“I haven't received my order yet”

Helpful Report

Posted 6 months ago

Thank you for your feedback we can see that the parcel was returned by customs due to the duty fees been unpaid. The order since returned to Harry Hall and been refunded back to your payment method. Kind regards Team HH

Posted 5 months ago

Harry Hall is rated 4.8 based on 20,586 reviews