Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,577 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 24th July 2025

A Jeffrey

Turfonline 5 star review on 29th June 2025

A Overton

Turfonline 5 star review on 26th June 2025

S Moncrieff

Turfonline 5 star review on 12th June 2025

758

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grass very good really green and lush looking. Grass arrived in good condition and no issues with delivery. A great service and would use again. Thankyou”

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Posted 5 years ago

“We ordered jubilee turf. It arrived really promptly on the delivery bday, giving us plenty of time to lay it. The turf is excellent quality and looks really good.”

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Posted 5 years ago

“Great turf, prompt delivery, only one of 11 rolls had a ripped corner, but thankfully I ordered more than needed and didn't end up using that roll. Lawn is growing well and brought the happiness I needed to my garden. Thanks!”

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Posted 5 years ago

“Turf arrived wrapped and on a pallet, the turf was of good quality given the 8 weeks without any rain, it's been down 5 days and looking very good.”

Turfonline 4 star review on 28th May 2020

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Posted 5 years ago

“Ordered on a Monday, arrived on Tuesday and got it laid straight away. Turf in excellent condition. Have watered it regularly as recommended and it looks like we are going to have a lovely lawn of fine green grass. Would strongly recommend Turf on Line to anyone looking to lay a new lawn.”

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Posted 5 years ago

“This is the second time I've ordered from this company. Everything is so easy to get what u want and the quality off the turf is unrea.”

Turfonline 5 star review on 28th May 2020

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Posted 5 years ago

“Took delivery of Jubilee Turf and (Shade-tolerant) Meadowmat. The Jubilee turf was the best I've seen: looks to be a tight weave on an excellent base with unvarying consistency, even across rolls. Arrived in perfect condition. I'm inclined to be a bit more circumspect about the meadowmat: some of the edges look to be quite patchy, and the base was of poor consistency - very thin in some places and very thick in others. Website says it delivered mown but all I can see at the moment is a tangle of long grasses. Hopefully, it will settle and right itself. Other positives are that the team are very easy to contact and pleasant to deal with. They actually missed an agreed delivery date due to an administrative error, but were apologetic and keen to make amends. Website is excellent and easy to navigate. If it wasn't for some misgivings over the meadowmat I'd give 5 stars rather than 4, but I'd certainly recommend the Jubilee turf to others.”

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Posted 5 years ago

“An all round harrowing experience !! I would not recommend dealing with Harrowden Turf as my experience was truly dreadful. Ordered the product online on a Saturday morning, provided correct house name, correct street name, correct town, correct county and a postcode with one digit typed incorrectly). Phoned their sales office on Monday morning to confirm order details and advised their sales assistant to check the access on Google Maps as I was concerned about the size of the delivery vehicle. I was assured it would be fine and they would deliver to my address on the appropriate size vehicle. After calling them on the day my delivery was planned for, I was eventually advised they required an additional £40 to deliver the Turf, alternatively they would keep my prepaid £189 and I would receive no turf at all. (what a way to treat a customer). Their feeble justification for applying the additional charge was my delivery was planned on the wrong vehicle due to one digit of the postcode being wrong (despite them having the full address and me calling their sales office to check the access at the property). After several discussions with their Ops Manager I reluctantly paid their £40 charge and attempted to recover this once I received the delivery. After 6 weeks and numerous emails and tel calls with a company Director I eventually received a partial £20 refund. This is the worst customer service experience I have ever endured. It appears to me that this organisation refuse to accept any responsibility for their errors and look for any reason to apply additional charges once they have your order.”

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Posted 5 years ago

This was an unfortunate situation but it highlights the importance of accurate delivery address and other information. The delivery postcode is critical as it used for delivery scheduling and small errors can, as in this case, lead to a order being allocated on the wrong delivery route by a depot. We purely sought to pass on the cost we incurred from the 3rd party courier to redeliver the following day. We had no recourse to the delivery network due to the incorrect delivery address provided by the customer and as a gesture of goodwill we agreed to share the cost.

Posted 5 years ago

“Very good quality traditional meadow mat , good mix of grass and flowers. Delivery exactly as stated , very good service indeed.”

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Posted 5 years ago

“Ordering was easy, delivery was on time (paid for pre 11am delivery). Some of the turves were thinner than others, but not too much of a problem. On install, the turf looks rich and all the same type/colour, happy with that. Rooted well within a week but after 8 days I could see annual meadow grass popping up all over the lawn. I wouldn't have minded the odd one here or there but there are some clusters where there are many next to each other. As these lawn weeds are a lighter green, you start to see patches of a lighter green across the lawn. Also have little clusters of mushrooms too. Turfonline can't do anything about these issues which I understand somewhat. Review to what I received nonetheless.”

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Posted 5 years ago

“Lushious green grass, great service.”

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Posted 5 years ago

“From initial enquiry to delivery on time a pleasure to deal with you . The results after only 7days of following your detailed instructions are superb and far exceeded my expectations . Excellent value for money . Congratulations to all concerned .”

Turfonline 5 star review on 27th May 2020

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Posted 5 years ago

“The wildflower meadow turf is great - packed full of wildflowers some of which were already in bloom. 24 hours after laying and watering it looked as if it had been there for years. It has been admired by the neighbours and we are really happy with it.”

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Posted 5 years ago

“The grass is lush. The gentleman who delivered it is a credit to the company. The only complaint would be that even though I used Turf onLines calculator I ended up with 10 extra rolls. I’ve double checked my measurements and they were correct. On saying that. The brother in law Is very happy with his free turf”

Turfonline 4 star review on 26th May 2020

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Posted 5 years ago

“Good quality turf delivered quickly. Looks great a week after being laid. The online guide was particularly useful. The only downside was the delivery company (Star Transport) whose truck demolished our driveway wall.”

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Posted 5 years ago

“Enough great turf. The only reason I couldn't give 5 stars is, the size of the turf. Around 15% ones are (10 or 15cm) shorter than others. And the depth is thicker than the guided size. You could prepare more deeper slightly to keep the same level with your patio.”

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Posted 5 years ago

“I received the highest level of product and service from Turfonline. The delivery was efficient and on time. The turf came nicely watered and in excellent condition. It's been a week since I laid the grass and so far the results are fantastic. I would definitely use Turfonline again - they did exactly what I needed them to do. And I will recommend them heartily to friends and family. Nice job!”

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Posted 5 years ago

“Great service, we needed to amend the order and required a part refund and it was dealt with quickly and efficiently. The turf itself was really good quality. Laid 6 days ago and starting to bed in and looks really lush and green”

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Posted 5 years ago

“Turf was easy to order on line. We chose Jubilee turf and we needed the extra 5% recommended. Thanks! The delivery came on the expected day and the driver called 30 minutes beforehand to warn us. We laid it immediately and it is growing well already. Very pleased with the service and product.”

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Posted 5 years ago

“Very good turf in my experience , a couple of small defects at the ends of some rolls but apart from that brilliant quick delivery too”

Turfonline 5 star review on 26th May 2020

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Posted 5 years ago

Turfonline is rated 4.6 based on 3,577 reviews