Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,543 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 13th June 2025

J Walker

Turfonline 5 star review on 12th June 2025

Turfonline 5 star review on 1st June 2025

P Digpal

756

Anonymous

Anonymous // 01/01/2019

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“The jubilee turf I ordered was of excellent quality and I will order more in the spring. Regards Roger”

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Posted 4 years ago

“Easy ordering, great product delivered on time so very happy.”

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Posted 4 years ago

“The turf was superb, but the carrier firm they used let them down badly, but when I pointed this out they kindly refunded the charge for delivery.”

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Posted 4 years ago

“Turf arrived in good condition on the day I had arranged. Friendly driver and was an excellent service. Thank you.”

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Posted 4 years ago

“Turfs were received in good condition and on time. Courier was veryhelpful”

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Posted 4 years ago

“Simple to order delivery on time quality vgood”

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Posted 4 years ago

“Has covered a bank that was to steep to garden and would have needed retaining wall so far appears to work with the addition of staples to hold in place.”

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Posted 4 years ago

“Excellent fast service grass is first class”

Turfonline 5 star review on 29th September 2020

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Posted 4 years ago

“The customer service was very good. Answered all my questions promptly.”

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Posted 4 years ago

“Purchased 90 metres of Jubilee turf. The turf was better than expected, very dense and lush green. It was delivered on two pallets by a friendly driver who was happy to put it where I wanted it on the driveway. The soil on one pallet of turves was much drier than the other. The turves with dry soil had shrunk both in width and in thickness and were more difficult to handle as they tended to tear when moved rather than bind together like the moist turves. The installation instructions advise mixing turves from the two pallets when laying, this results in some difficulty with aligning narrower dry turves with wider moist turves. The end result looks good after two weeks and I will probably use Turfonline again.”

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Posted 4 years ago

“I'm not happy with this product. It's quite patchy and when I complained about it I was told that "the grass is thinner than a turf product to allow space for the wildflowers". After it had grown in it has remained patchy and over the season hardly any flowers appeared. I complained again and was then told that it "is more of a lawn turf with a few flowers in rather than a wild flower turf". The person responding to my complaints was quite polite and responded swiftly but the product is a huge disappointment and based on that I cannot recommend Turfonline.”

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Posted 4 years ago

“Sedum matting was of good quality & dispatched to schedule”

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Posted 4 years ago

“Impossible to praise this company enough. Nothing was too much trouble. Every person we dealt with was incredibly helpful and knowledgeable, whether online, on the phone or delivering. Great quality product (living roof sedum turf) which is merrily growing and thriving only a week after planting.”

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Posted 4 years ago

“Well, the turf is very good when it isn’t dead on delivery. I had 2 pallets (137 rolls) of turf delivered and laid the same day, I noticed that one side of both pallets the rolls were very hot, in fact steaming. I tried to revive them and laid them and watered twice a day. 2 days later I realised that it wasn’t working so I contacted Turfonline and they told me to see what it was like in a week but by 2 days later I could see that it wasn’t going to work so I sent them photos and an email with the problem, that the pallets must have been stored over night next to a heat source. They got back to me with an email that because I didn’t contact them the same day that any replacement would be at my cost but they would do it at cost. This ending up being £2.98 a roll compared to the normal price of £3.50. No big saving. As far as I’m concerned the issue was either down to Turfonline or the transport company they use, the one person not at fault was me the customer but I’m the one who had to pay. Not even mentioning the fact I had to take another day off work a week day to lay the replacement and also fine a way of getting rid of 65 rolls of dead turf. Yes almost half of my order arrived dead. Very bad service, I used Turfonline from a recommendation of a neighbour, but I will be telling anyone who asks me to use any company other than Turfonline.”

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Posted 4 years ago

“Having ordered my turf on line45m ,it was delivered via a third party 15m of which I could not use due it being dried out ,thinly cut ,and full of stone”

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Posted 4 years ago

“The products arrived quickly.”

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Posted 4 years ago

“Bought, delivered. I now have a cracking lawn. Exactly what I wanted. Thankyou.”

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Posted 4 years ago

“Rich, green turf. Excellent quality and delivery service. Recommend.”

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Posted 4 years ago

“Excellent. Easy website to use, delivery very quick, turf excellent quality, courier very helpful as well”

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Posted 4 years ago

“Really good quality. Delivered when they said they would. Very pleased and will use again.”

Turfonline 5 star review on 24th September 2020

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Posted 4 years ago

Turfonline is rated 4.6 based on 3,543 reviews