Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,011 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed is due on Friday but I can absolutely recommend the customer service department, I had a query and Liv dealt with it perfectly and very quickly…thank you. Just hope the bed is as good now!!! Will leave feedback when it does x”

Helpful Report

Posted 2 years ago

“Aimee was lovely. Very helpful, and she processed my request straight away.”

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Posted 2 years ago

“Absolutely great Customer service Olivia was excellent from start to finish with being able to help and get the delivery address changed at short notice”

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Posted 2 years ago

“Absolutely brilliant customer service! Replied to my email query (sent Friday late evening) within 12hrs and on a Saturday! Liv thank you, you’re doing an amazing job keeping your customers happy!”

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Posted 2 years ago

“Horrible service, will not allow returns and bad quality bed.”

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Posted 2 years ago

“I have previously bought a bed for myself from Happy Beds & was really pleased with it. So I have now ordered one for my daughter. Today I emailed Customer Services to find out information about the delivery date. I received a prompt reply from Lizzy, who was very helpful & friendly. My daughter is now looking forward to her new bed :)”

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Posted 2 years ago

“An excellent customer service that i really appreciate the assistances from Lizzy, Sophie, Melissa. They all responded superb fast, clear and courtesy to my emails and phone call with very great and positive help. Really bravo 👏!”

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Posted 2 years ago

“Customer service was excellent and changed my delivery date at my request with no issues.”

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Posted 2 years ago

“Ordering was easy and there was plenty of notification regarding delivery. There was an issue with the actual product but Jack and Sophie from Customer Service dealt with the matter promptly and satisfactorily. Thank you.”

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Posted 2 years ago

“I had a query and Liv was very quick in answering me and it was resolved in under an hour. Very impressed.”

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Posted 2 years ago

“Quality of the product was less than expected, however the after sales service provided by Jack was very thorough and swift.”

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Posted 2 years ago

“Great service, thank you Jack”

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Posted 2 years ago

“Super Customer Service from Sophie & Jack Thank You !”

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Posted 2 years ago

“Very good service and fair prices”

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Posted 2 years ago

“Excellent service from Happy beds, delivery was quick and the bed quality was brilliant. Thank you to Lizzy she was very helpful with any questions I had.”

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Posted 2 years ago

“Good service,thank you Aimee for your kindly support. I will carry on purchasing some items from happy bed.”

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Posted 2 years ago

“Good value for money and most importantly a wonder customer service Team Chantel was absolutely wondeful. a credit to the company”

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Posted 2 years ago

“Truly abysmal customer service. Purchased a bed and paid an extra £25 for a specific delivery date (to room of choice), which confirmation email states gets you a 2-hour delivery slot to be notified in advance. Date selected as first day back from holiday and last day before school begins. Received a slot of 7am-9am, so cleared the kids room the night before to make space and set the alarm early to be up and ready. At 6.02am on delivery day I get a text saying timeslot no longer applicable. I contact both Happy Beds and their delivery company (Panther) to get a revised slot. Happy Beds are incapable of providing any information and the delivery company simply doesn't respond! ..... though delivery company does have the cheek to send another text at 9.33am saying "you will receive a time slot soon" (which I never did) and also (in caps) "CHARGES WILL APPLY FOR MISSED DELIVERIES", ignoring the irony of the fact that they themselves are the ones who have missed their own delivery!! Happy Beds disown responsibility for anything to do with the courier, and point immediately to their T&Cs, including the fact that they take no responsibility for the delivery company and the piece at the start of the T&Cs that says (and I paraphrase) if you don't like anything here then don't buy from us! - a salutory warning for anyone thinking of doing business with Happy Beds! The bed finally arrives after 7pm, a full 12 hours after 2-hour delivery window provided opened!! In the meantime I've had to stay in all day with the kids with zero food in the house (as first day back from holiday). And while I thought I would have all day to build the bed, I end up having no time until the weekend 4 days later ..... and kids room has been cleared, in line with the instructions on Happy Beds website. Do I get so much as a sorry from Happy Beds? No, just pointed to T&Cs saying delivery company is nothing to do with them ...... except that they chose the delivery company and they were paid the delivery charge!! Stay well clear and buy your bed elsewhere!”

Helpful Report

Posted 2 years ago

“I bought bed and didnt received my confirmation email. I texted customer service about it and next day Lizzy replay to my text and resent me my email. I'm very happy with quick and friendly service. Thanks Lizzy xx”

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Posted 2 years ago

“Had a problem with my remote and Aimee was very helpful. Really appreciate how quickly she resolved my issue!”

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Posted 2 years ago

Happy Beds is rated 4.6 based on 2,011 reviews