Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,023 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophie was great, very efficient and friendly to deal with.”

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Posted 2 years ago

“Good customer service from lizzy after needing to amend a delivery date. Items not here yet but happy so far”

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Posted 2 years ago

“Had a query relating to delivery and spoke to a very helpful assistant in the online chat named Johnathan who was really helpful and made things a whole lot easier. Thank you!”

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Posted 2 years ago

“Great customer service! I had made an error in the delivery address so emailed in. Sophie promptly and politely confirmed that everything had been updated. I look forward to receiving the bed!”

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Posted 2 years ago

“Very helpful Johnathan”

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Posted 2 years ago

“Resolved order error immediately. Excellent customer support!”

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Posted 2 years ago

“Good responsive customer service! The bed arrived and it had been damaged in transit. The damage was not immediately apparent. i phoned Happy Beds and was really pleased at the helpful response i got from them - an immediate offer of replacement after i sent pictures of the damage. i got really helpful and friendly responses from both Sophie and Harley. Great customer service!”

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Posted 2 years ago

“Sophie Amei & Liv were all very helpful The problem was resolved more quickly than we expected Thanks to them It was a shame the bed didn't meet our needs but it was refunded without a quibble”

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Posted 2 years ago

“Aimee was amazing so helpful will my queries. Thank you so much”

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Posted 2 years ago

“Sophie, helped me to sort a problem with the bed we both 2 years ago and she was very efficient and helpful, sorting the issue quickly. Thanks a lot Sophie.”

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Posted 2 years ago

“Helpful to help the issue i got. Thank you johnathan”

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Posted 2 years ago

“Had an issue with my payment not authorising and the lovely Chloe got in touch to advise me of this, she was so helpful and talked me through what I needed to do and it was all fixed within a few minutes, amazing customer service thank you so much!!”

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Posted 2 years ago

“Great customer service, quick response. Sophie was very efficient, many thanks.”

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Posted 2 years ago

“There was a hiccup with the delivery: the mattress was not sent with the three packages making up the parts of the bed. When the mattress was sent for delivery, the movers only delivered two packages of the bed and the mattress. Why this was so, I don't know. Eventually the missing package was found and delivered. All this took about three weeks. There was a certain urgency about my having a bed, but the reason for the delay is inexplicable to me. There are all sorts of possibilities for this, but I'm not going to speculate. There was a problem when the missing package arrived: one corner was clearly damaged, then when the package was opened, it revealed two damaged items, the more severe one being one corner of one of the two bed boards. The Customer Service's Lizzy offered either a replacement or a discount. I chose the latter because I needed a bed badly! This leads me to make s few points. The instructions need to be clarified to the least detail, since some signs were perplexing, and left to guesswork. While the bed-parts were well presented, the packaging was horrendous. More time was taken in collecting the fragmented debris that was floating around and sticking at everything than for assembling the bed! My final remark is to complement the two Customer Service agents, namely, Lizzy particularly, and I think Paige, who were most helpful and did what was asked of them when dealing with my problem(s). don't think it was the fault of Happy Beds”

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Posted 2 years ago

“Really happy with the great customer service I received. Sophie was professional and resolved my query very quickly. Thank you so much!”

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Posted 2 years ago

“Following a few issues with my order, I ordered a replacement bed, and was awaiting delivery date. I contacted Happybeds by email to enquire about delivery. Liv replied quickly and was able to confirm a delivery date, Liv was helpful and polite”

Helpful Report

Posted 2 years ago

“Terrible service with Happy Beds. I ordered a king size ottoman. First the delivery was at 10.40 in the evening. I had to get out of bed to let them in. The next day I brought the headboard upstairs, after spending 10 mins removing all the staples and plastic wrapping I realised it was the wrong style. The next day my husband and I brought the bedbase up which is very heavy. When I unpacked it I noticed they sent a double not a king size base. I contacted them to rearrange pick up of wrong bed and delivery of correct bed. We had to take the time to repack headboard and base and carry them downstairs. We had to wait another 5 days before correct bed was delivered and wrong one collected. As we had got rid of our original bed we had to sleep on the floor. I had booked it to arrive on my time off work so had to organise someone to be in for second delivery which was very inconvenient. When I asked if they planned to offer any compensation they said no and sent out 2 awful cheap pillows which I do not need. I honestly felt like cancelling the whole order but we didn't want to carry on sleeping on the floor and wait longer for another bed through a different company. I would not recommend this company at all. For a bed that cost over £600 the service was shocking. Do yourself a favour and shop elsewhere. Happy beds, more like unhappy customer.”

Helpful Report

Posted 2 years ago

“I had an issue with my order at my end and Happy Beds sorted it out within the hour. Sophie dealt with my problem in a speedy, professional & really helpful way. I would really recommend Happy Beds for such excellent customer service. Thankyou!”

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Posted 2 years ago

“A fabulous bed, finished off by the lovely finials, great company to deal with, customer service first class, don't hesitate to buy from this customer, the selection of beds is fabulous, and the quality is superb.”

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Posted 2 years ago

“Fantastic customer service. Thanks Lizzy and Harley.”

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Posted 2 years ago

Happy Beds is rated 4.6 based on 2,023 reviews