“Excellent customer service friendly and efficient. As a FNM company we rely on good service and accuracy of which we received from the moment I picked up the phone. highly recommend”
“I wish there was an "Excellent" above, "Very Good" being an understatement. I spoke to two advisors who were both friendly and very quick to understand my situation. I was told I could get a discount for being an existing customer, without asking for it. The tradesperson was very quick to arrive. He understood the situation perfectly. He carried out the repair quickly and efficiently. What he did looked very "fiddly" but he did it well and quickly anyway. He was personable, polite, all the positive words that apply.”
“Excellent customer service. Pro active and actually do what they say they're going to, they don't require repeated phone calls to chase them or prompt them to do what they say they'd do (which, amazingly, is very common in this industry).”
“advisor saved me time and expense by booking a weekday call out. engineer was tidy, polite and helpful, explaining clearly what the issue was, what his recommendations were and how he resolved the boiler issue. Communication regarding replacement parts and invoicing was efficient and professional with a human touch that made working with this company a pleasant experience. I would recommend this company and James P wholeheartedly.”
“Prompt service and the plumber provided very transparent estimates of all the associated costs with the job as well as useful advice on various fittings that could be installed. Overall excellent service.”
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