Handles4U Reviews

Name: Handles4U
Address: 6 Elms RoadAldershot Hampshire , ,, Aldershot
Rating: 4.79

4.8 Rating 10,516 Reviews

95 %

of reviewers recommend Handles4U

Company Reviews

Metrics

Info

4.8

Based on 10,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Handles4U:

Handles4u supplies wide range of architectural hardware. We source good quality, competitively priced products from all over the world in order to provide a wide and diverse selection to our customers. We work closely with leading manufacturers and designers, both in the UK and overseas, to constantly increase the range of quality architectural ironmongery we are able to offer to our customers.

Visit Website

Phone:

01252 314766

Email:

sales@handles4u.co.uk

Location:

6 Elms RoadAldershot Hampshire , ,
Aldershot
GU11 1LJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Instructions and No Customer Support I ordered an overhead door closer, but the installation instructions were inaccurate—when fitted as directed, the unit sat 1cm too low and the arm couldn't move freely. Unfortunately, repositioning it higher isn't an option due to my door setup. I reached out to the company through their only available contact method (a web form), clearly explaining the issue and requesting a return. Weeks have passed with no response—no phone number, no live chat, no follow-up. Extremely disappointed in both the product guidance and complete lack of customer service. I cannot recommend this company based on my experience.”

Helpful Report

Posted 1 week ago

“No screws with the handles, poor show. How do you think im going to secure them in place?”

Helpful Report

Posted 3 weeks ago

“Nothing has arrived. DPD delivery a disaster, and there is no phone number for Handles4U on their website to speak to anybopdy about the issue.”

Helpful Report

Posted 1 month ago

“I ordered the wrong handles by mistake and although I went over my returns timing I emailed them to explain my position and if I could return them and purchase the correct ones. Not even a courtesy call as a reply. Went elsewhere to purchase correct ones.”

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Posted 1 month ago

“The handles arrived but there are no screws to fit them. Sent a message but still waiting for a response.”

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Posted 2 months ago

“Delivery was dropped quite far. I was told couldn't find me but these is 24hour desk always porter there.”

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Posted 2 months ago

“At the time I was asked to review the product, it still hadn't arrived. DPD have been absolutely useless. They lied: sent a 'we missed you' when I was in all day and no one rang the doorbell. Now I'm still waiting for the delivery to a locker after 5 days. If Handles4U want better reviews they need to use a different courier.”

Helpful Report

Posted 3 months ago

“Do not order from this company unless you want to pay for returns that won’t be collected in time for a refund”

Helpful Report

Posted 3 months ago

“Misleading descriptions. Eg. Expensive items desribed as brass were in fact painted gold to look like brass. Ghastly products I never would have purchased had I known. Sandy suggested it was my mistake, so I would need to pay to return the items. Ignored emails.”

Helpful Report

Posted 3 months ago

“Delivered at wrong location despite several follow up”

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Posted 4 months ago

“I have not received my order”

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Posted 4 months ago

“I didn't receive my order after 8 days . I tried to contact them 3 times to ask about delivery time but no response.!!!! I'm still waiting for my parcel..!!!! I had to cancel my job and my client not happy for this fault which is not mine!! I even couldn't find any telephone number to contact them!!! It's really poor service”

Helpful Report

Posted 4 months ago

“Whilst they gave a refund and collected the item through DPD the handles were not in perfect unmarked condition and had imperfections. Decided to get a refund rather than a replacement. Could not see faults on various photos sent. Customer service reply good.”

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Posted 4 months ago

“Delivered the wrong handle, right model but wrong finish. No phone number listed for customer service so difficult to sort out the issue.”

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Posted 5 months ago

“Avoid!!! Nasty quality handles - Victoria scroll range (polished chrome) in particularly. They have barely lasted 9 months as they were ordered in February of this year. Initially thought to only be one or two handles which were replaced but now all handles demonstrating poor quality and despite spending £200 no response.”

Helpful Report

Posted 5 months ago

“Goods look ok , but unfortunately the antique brass colour is very dark and not brass coloured. They have made RETURNS … VERY DIFFICULT… you have to print out their RETURNS FORM otherwise they say that they will not accept the returned item. Who has a printer !!!!!! Not us Ridiculous procedure,”

Helpful Report

Posted 6 months ago

“Still waiting for goods, paid extra for postage. Slow boat…..”

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Posted 6 months ago

“Received an email after placing order that I would receive it within 1-2 days. Unfortunately after waiting a week with no delivery or notification I sent a email chasing up my order. Received a reply saying order being shipped out that day. Obviously they had forgot about the order. Order still not received!!”

Helpful Report

Posted 6 months ago

“I purchased a handle in August returned the item 2 months later still waiting for a refund.”

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Posted 6 months ago

“Not received items”

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Posted 7 months ago

Handles4U is rated 4.8 based on 10,516 reviews