Handles4U Reviews

Name: Handles4U
Address: 6 Elms RoadAldershot Hampshire , ,, Aldershot
Rating: 4.79

4.8 Rating 10,516 Reviews

95 %

of reviewers recommend Handles4U

Company Reviews

Metrics

Info

4.8

Based on 10,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Handles4U:

Handles4u supplies wide range of architectural hardware. We source good quality, competitively priced products from all over the world in order to provide a wide and diverse selection to our customers. We work closely with leading manufacturers and designers, both in the UK and overseas, to constantly increase the range of quality architectural ironmongery we are able to offer to our customers.

Visit Website

Phone:

01252 314766

Email:

sales@handles4u.co.uk

Location:

6 Elms RoadAldershot Hampshire , ,
Aldershot
GU11 1LJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Handles4U today and whilst I had a pleasent conversation with Alison, I was let down by 'the manager' who refused to accept my request to return around £65 worth of hinges. Fair enough I have had them longer than the standard returns policy but given these are unused, still in original sealed packaging and I am looking to spend a further £600+ on what will be my third or fourth order it seemed petty. This could have been a great customer experience and another order. Based on this I decided to shop around and I placed my order elsewhere having found the same products for slightly cheaper.”

Helpful Report

Posted 2 weeks ago

“Not good - I ordered "3 off Robe Hooks and once unpacked, could not untighten the fixing screw on one of the items prior to installation. Notified this if their online contact form - no reply as yet after 3 days. Also no fitting instructions enclosed.”

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Posted 2 months ago

“Wrong size item sent, may have been because correct size out of stock?”

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Posted 4 months ago

“Delivery was great. But when I tried to contact them, there’s no reply. Messaged three times through the form on their website. They have no phone number.”

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Posted 6 months ago

“More of a criticism of the delivery company. Still not had a chance to collect the item from the very inconvenient place they've left it, instead of leaving it at the post office just few minutes walk away or in the shed or round back of the house”

Helpful Report

Posted 6 months ago

“Delivery stated 2-3 days and still waiting a week later.”

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Posted 7 months ago

“Ordered hardware on 2-3 day dispatch….contacted them after 5 days and only then was it put on a courier……disappointed as my order was for a urgent job!”

Helpful Report

Posted 8 months ago

“Expected next day dispatch for the cost of postage”

Helpful Report

Posted 8 months ago

“Lovely five star brackets let down by unforgiveably bad included screws, the first one of which snapped when screwing into a pilot holed oak handrail which i'd spent a couple of days preparing and shaping round a complex corner. I'm so fed up with having to repair or hide the damage caused by shoddy screws that I'm giving a two star review for these five star brackets till retailers start specifying better included screws or just omit them entirely so we won't be tempted to try them and damage our work in the process.”

Helpful Report

Posted 9 months ago

“I've ordered from Handles4u before when all went well, but this time the experience wasn't as good. Not sure whether I'll order from them again”

Helpful Report

Posted 9 months ago

“The order was for Georgian door handles. The width stated on the web site was 48 mm. The ones delivered were 45 mm. These are replacements so we are left with a line around where the old handles were removed. Sent a message to sales to ask if they are defective stock or if the description was incorrect. Noted we may want to return them No reply.”

Helpful Report

Posted 9 months ago

“Although the handle looks nice it looks as if we may have received a reject . One of the grub screws refuses to fit properly and the ring surrounding it looks bent. We waited over a week from ordering to delivery and as it's quite urgent for our builder to fit onto a new door we're very disappointed .”

Helpful Report

Posted 1 year ago

“Wrong product supplied, difficulty obtaining a refund for this after returning the item.”

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Posted 1 year ago

“Flimsy and do not hold the doors together tight. Not worth the money.”

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Posted 1 year ago

“Ordering process and prices are good. My bathroom door lock arrived with no screws and no spindle. This was not made clear on the website. Otherwise product was good.”

Helpful Report

Posted 1 year ago

“Waited a week, still not here......”

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Posted 1 year ago

“A great product missing the mark by incredibly slow dispatch time. A week to dispatch products just doesn't cut it these days in the world of same-day delivery. I will look elsewhere in future”

Helpful Report

Posted 1 year ago

“Ok product but screws were very poor quality and broke in half when screwing the latch and lifts into the window”

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Posted 1 year ago

“Returns are not simple, and also expensive.”

Helpful Report

Posted 1 year ago

“Parcel was supposed to be delivered last Friday and had the same message every day for 5 days since (We're sorry, your parcel has been delayed in transit) tried contacting handles4u to cancel the order as they're no use now and really not sure when/ if they'll turn up but no reply from them.”

Helpful Report

Posted 2 years ago

Handles4U is rated 4.8 based on 10,516 reviews