Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,633 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply divine! I adore all the skin and hair oils… they’re a treat .. moisturising and silky.. small lovely .. the body massage bars are lovely and nourishing. The reed diffusers smell amazing! As so the wax melts.. long lasting and lingering.. the packaging is beautiful .. the advent calendar was astounding! X I love grüum… love the discounts and subscribe and save… discovery club is always a lovely surprise.. sun are stuff is amazing.”

Helpful Report

Posted 6 months ago

“Fabulous range of products”

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Posted 6 months ago

“I love all their products -you can tell they are good for your skin. Pleasant smell ( not overly perfumed). Sun cream lasts well even after swimming. Been ordering regularly since they started”

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Posted 6 months ago

“The products are good and can tell they are made with care, the only think I think the company could think to include, is for the after sun oil bar to release a little packaging for it that’s maybe plastic or stronger as the paper one disintegrates after a while, to keep sustainability I would sell the normal paper ones and the hard packaging separate so people can reuse them”

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Posted 6 months ago

“When will you reply ,to my emails ?”

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Posted 6 months ago

“Had several orders delivered already good quality products and prompt delivery”

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Posted 6 months ago

“I use the spf 50 everyday and it lasts so long! None greasy and soaks into the skin nicely”

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Posted 6 months ago

“Absolutely love this brand ! Only just discovered it as part of a subscription box. First time I’ve kept really soft skin after sun exposure - love the facial oil and I’m usually quite sensitive but these products work with you - love them 🫶 highly recommended, the website is super easy to order from, thanks for the lovely products xx”

Helpful Report

Posted 6 months ago

“I use Grüum products for the majority of things but I still have to go to another company for toothpaste. I know you do tablets but I don’t get on with them. Can you do eco friendly toothpaste please? 🙏”

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Posted 6 months ago

“I never received this product”

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Posted 6 months ago

Hi Ann, Thanks for your review. Sorry to hear that your order did not arrive. I have looked into this for you and I can see that my colleague was waiting for a reply from you regarding this at the end of May. Don't worry though, I have sent you a private email so that we can resolve this for you swiftly. Please check your inbox for an email from support@gruum.com and we will get this sorted! Warm regards Mikaela-Team gruum

Posted 6 months ago

“good products. Bought for my husband the shampoo and conditioner bars. Bought the tins to keep them in which I thought would be a good idea - avoids messy soap scum around the shower - however despite the netting it is becoming increasingly difficult to handle, which is to be expected I suppose. Could do with a genius invention to make this easier. Overall nice products though and I would buy again.”

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Posted 6 months ago

“I ordered the summer travel set. I have Eczema so I have to be careful. This set smelt beautiful, it went on easy and most importantly my skin loved it! Good size for travelling and goes further than you think.”

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Posted 6 months ago

“I ordered the summer skin care package, I am really loving the spf lib conditioner and the vit C after sun face bar in particular, really nice product and very eco friendly packaging for the products”

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Posted 6 months ago

“Love gruum products and helps me in my commitment to be more environmentally friendly. The radiance face cream is fabulous and the body bars are the best.”

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Posted 6 months ago

“The package i received had great packaging and was well worth the price point, would definitely order again”

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Posted 6 months ago

“I've been using their shampoo bars for a few years now and I love them. They leave your hair really clean with just one shampoo. I've bought them for friends and recommend them often. And no plastic waste. Win, win.”

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Posted 6 months ago

“Great products and quick delivery, even to Ireland. I had been using the face wash for a while but recently started using the gel serum and face moisturizer that are great! And cheaper than other brands. And good for my sensitive skin. Happy all round. Have bought some for family too.”

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Posted 6 months ago

“Did not recieve my order”

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Posted 6 months ago

Hi Amy, Thanks for taking the time to leave a review. Sorry to hear that your order hasn't reached you. I have sent you a private email to help resolve this swiftly for you so please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 6 months ago

“Lovely products but where are the refill options? This is surely the next step?”

Helpful Report

Posted 6 months ago

Hi Rachel, Thanks so much for the kind words — we’re thrilled you’re enjoying the products! 💚 And yes, you’re absolutely right — refill options are definitely on our radar. Sustainability is really important to us, and feedback like yours helps push those ideas forward. Warm regards Mikaela-Team gruum

Posted 6 months ago

“As always,I'm constantly pleased with the service I receive from grüum.A British company with a great ethic,it's a delight to support you and obtain lovely products.”

Helpful Report

Posted 6 months ago

Gruum is rated 4.7 based on 24,633 reviews