Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,060 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in NI, so as I was planning to visit my family in Corby, I requested delivery to my daughter's house in case there was any delay. This order was to have been a Christmas present for my grandson, but he never got it. I arrived in Corby on 23rd December, and things were pretty chaotic, so I assumed the parcel was on its' way. I didn't like to be checking on-line as I was visiting, so it was after Christmas when we realised the parcel had not been delivered that I tracked delivery, only to find it had been delivered on 23rd, and left IN FRONT OF THE GARAGE DOOR, BEHIND THE WHEELIE BIN; CERTAINLY NOT A SAFE PLACE. There were at least 3 people in all day on 23rd, and there was no knock or ring for delivery; Royal Mail must have knocked with a feather duster. There was no sign of the package, and the neighbours hadn't seen anything either. Now I'm back home, I intended to seek answers, so would appreciate your assistance.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review, we are sorry you never recieved your order. Please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 1 year ago

“Amazing products at amazing prices that are healthy you you're body and your pocket!”

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Posted 1 year ago

“Easy website. (I was recommended by a friend). Great products too. Very pleased with the prickly pear oil. I have unsubscribed though because of being bombarded with promotional emails. I will buy more from this company. But I will do it when I am ready and will buy what I need. Still would recommend to others. Well done.”

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Posted 1 year ago

“I never received it!!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review. We are sorry to hear you did not recieve your order, please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen

Posted 1 year ago

“Good stuff - easy to order - and delivered in good time!”

Helpful Report

Posted 1 year ago

“Nice stuff. Soaps are a bit small for me.”

Helpful Report

Posted 1 year ago

“I received an email from Beth to review products that I have never recieved! This email came at a great time because I was about to reach out to the customer service team now that christmas and the January sales period is out of the way. Can someone from the team, please advise on how I can either recieve the product or refund me my money spent. Thanks.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for the review, we are sorry you never received your order. Please check your inbox for an email from Helen at support. Thank you again. Warm regards, Helen - Team Gruum

Posted 1 year ago

“I bought a bundle through Martin Lewis MSE website which should have been free but less than £3 charged for postage. I was subsequently charged £16 to my credit card so am both disapointed in the charge and two of the products I have used so far. The after shave balm bar left a slimy sticky residue so I washed this off imediately. The razor is satisfactory but no where near as good a Gilette or Mr Harry razor: even some of the inexpensive throw away razors are better. So overal I am disapointed at both being charged and the quality of the products I have used so far. I do not normally post negative comments but as there is no way to respond back to Gruum I have made an exception.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and your feedback. We hope our products work for everyone but appreciate that this is not always the case. If you need anything else, please get in touch with us at support@gruum.com. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 1 year ago

“My husband was very happy with the quality and fragrance of the beard products.”

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Posted 1 year ago

“I am very pleased with the products I have tried. The face wash bar, cranberry and clementine is great. I love the moisture massage bar which I use after a shower or bath. The lip conditioner vanilla cookie and tripartite is really good too.”

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Posted 1 year ago

“Just discovered Gruum. Excellent customer service and really good quality products at reasonable prices.”

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Posted 1 year ago

“I love all the products I've tried so far and they are so inexpensive!!!!”

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Posted 1 year ago

“Never arrived. Customer service emails just ask for reviews not to solve the problem.”

Helpful Report

Posted 1 year ago

Hi Elbeth, Thanks for taking the time to leave a review. Sorry to hear that you are still waiting for your order to arrive. I have had a look at your order details and I have sent you a private email to help resolve this for you. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“I purchased a beard care kit and seasonal roll-ons as gifts for Christmas 2024. Both arrived in good time and the reports from my recipients have been good. I shall definitely recommend these products to my friends and family as future gifts.”

Helpful Report

Posted 1 year ago

“The products are ok - but nothing special and therefore not particularly good value. Took a long time to dispatch.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review. We appreciate your feedback as it helps us to identify areas where we can improve. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry you experienced a delay with your order. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Lovely produ ts which feel very natural and suit my skin type. Purchased the orange and grapefruit soap which isn't too drying and smells lovely. Fast delivery and great service.”

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Posted 1 year ago

“Purchased for Christmas, it was easy to order and it was delivered quickly considering the christmas period, the products themselves I have found to be really good my beard feels great and love the smell too, I have found the beard oil to be great and it helps to tame my beard as I have curly hair but using this helps to straighten it out and look very tidy.”

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Posted 1 year ago

“I ordered from Gruum as a gift for christmas which my sister absolutely loved. It is clear that the items are of great quality. the only reason I am marking it down is because the packaging let it down. I didnt like the fact that I had to rip the postage details off the box. Its great for gifting though!”

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Posted 1 year ago

“Waited far to long for delivery and missed my sons birthday as it was a late delivery.”

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Posted 1 year ago

Hi Barry, Thanks for taking the time to leave a review. We appreciate your feedback as it helps us to identify areas where we can improve. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry you experienced a delay with your order. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Did not recieve these product's the first time so I rang and emailed to say they had not been delivered, Grumm said they would have them re-delivered, however they did not send the right product's out and I got a soap set instead!!!”

Helpful Report

Posted 1 year ago

Hi Justin, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have had a quick look and I can see that one of our team has dealt with your query however I have sent you a follow up email in order to get the correct item sent out to you. Apologies for any inconvenience. Please look out for an email from support@gruum.com and hopefully we can resolve this for you. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

Gruum is rated 4.7 based on 26,060 reviews