Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,038 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely LOVE using Gruum products, so glad I found this Company. May I suggest you look into packing your Facial Wash in a pump container (pretty one) which can be refilled? As I;'ve got older I 've found my fingers don't work so well on getting lids open (without breaking my nails!) and a pump container would be so much easier. Keep doing what you're doing- it works!”

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Posted 1 year ago

“Have been seeing Gruum on my feed and decided to put in an order for the face wash and the perfume rollerball. There is an amazing selection of products, and I love the idea of them being skin and planet-friendly. The order process went smoothly, and customer services were responsive and efficient. I am absolutely loving the rollerball — the scents last long, they smell great, and I can take the bottle anywhere!”

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Posted 1 year ago

“I have just discovered Gruum and received that roll on fragrance set very quickly after my order. I like the fragrances and I have bought from Gruum particularly because of their commitment to produce planet-friendly products. So far my experience has been a positive one but I have not awarded five stars as my experience is limited to one product (so far). I can say that the product was beautifully crafted and was a well-received Christmas gift.”

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Posted 1 year ago

“Smells absolutely divine, brilliant size for my handbag, love the roller so easy to apply and lasts hours”

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Posted 1 year ago

“Great products, the round soaps smell divine and last a long time, they don’t disintegrate like other cheaper bars of soap. Got some shaving gel too this time to replace another one I had for many months. I like the recyclable packaging too! Just one suggestion: can you offer refillable tubes for shaving gel etc, so that there is even less plastic packaging?”

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Posted 1 year ago

“Absolutely awful . I have lodged a complaint”

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Posted 1 year ago

Hi Sioux, Thanks for taking the time to leave a review. I have had a look and found your query. Sorry to hear that your calming spray bottle was faulty on arrival. I can see that one of our team has helped resolve this for you and a replacement is on its way to you. If you need anything else, please do not hesitate to reach out as we are always more than happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Products were delivered on-time and exactly as described. Very happy with the selection on offer and with the service I was given!”

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Posted 1 year ago

“Brilliant service, great products really kind in the skin and hair.”

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Posted 1 year ago

“Easy to use and carry. Lovely fragrance.”

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Posted 1 year ago

“Lovely product but the packaging wasn’t sturdy enough and one of my oils had been damaged and leaked.”

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Posted 1 year ago

“The winter (black pepper and cedarwood) smells so good with a sweet tone in it. These little roll ons are very handy.”

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Posted 1 year ago

“Decent enough product. Was emailed about delivery delays with a follow up discount mentioned, but haven’t received it yet. Suspect things like that occasionally get missed in small start ups, which can lead to customer frustration.”

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Posted 1 year ago

“No idea as order never arrived Great! Very helpful staff”

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Posted 1 year ago

Hi Sam, Thanks for taking the time to leave a review. Sorry to hear that your order hasn't arrived. I have looked into this for you and I have replied to your query that you submitted to our Customer Care Team. Please check your inbox for an email from support@gruum.com and hopefully we can get this resolved swiftly for you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Fantastic products. Slightly delayed delivery but I was advised of this. Really do like the spring and summer fragrances. Will definitely buy again”

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Posted 1 year ago

“It’s absolutely excellent”

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Posted 1 year ago

“Different products from what is generally available. Good price when on offer.”

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Posted 1 year ago

“No comment”

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Posted 1 year ago

“I received the roll on perfumes I give 10/10 they smell amazing and feel lovely on your skin love the roll on application would totally recommend please please give this a try you won’t be disappointed”

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Posted 1 year ago

“Order came with only 1 product instead of 4”

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Posted 1 year ago

Hi Andrew, Thanks for taking the time to leave a review. Sorry to hear that your order arrived with some missing items. If you would like help resolving this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help resolve this for you. I hope this helps! Thanks again. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Super products, carefully developed. I particularly like the hair density serum. No idea how such a small amount per application can make the difference it does but it is brilliant. Packaging (eco) and delivery time great.”

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Posted 1 year ago

Gruum is rated 4.7 based on 26,038 reviews