Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,936 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use Gruum shampoos and conditioning bars, at home and when travelling. We each have our own set accordingly to hair type and they are all excellent. We've recently started using the face oils body bars which are a beautiful consistency and really moisturise.”

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Posted 1 year ago

“I've used the shampoo & conditioner bars for a while now. I had tried other bars but so glad I discovered Gruum. I have found that my hair is in far better condition and I don't have to wash it as often.”

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Posted 1 year ago

“I really like the product, especially the sleep mist, however the packaging bottle is a bit cheep and leaks.”

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Posted 1 year ago

“Great service and products. When I placed. My first order the communication was excellent and couldn’t be faulted. Delivery was in the promised timescale and everything arrived well packaged and in in first class condition. I moved from liquid hair care products to the solid bars and they are absolutely fantastic. Far superior to anything else I tried!”

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Posted 1 year ago

“Really love Gruum products. Good quality at affordable prices. I would highly recommend.”

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Posted 1 year ago

“I received free samples and was surprised that they came in a normal size. I really love moisturiser in block, it is so easy to use and it's really help my skin. The shape of containers is very practical, now it's much easy to tidy up everything on the bathroom shelf. The face gel it's a little bit runny so sometimes it is come out more then I needed. I definitely will advise my friends to try it too.”

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Posted 1 year ago

“Fantastic products , they smell amazing. Packaging is very good too. Love the wax melts & diffusers , they last ages . Very speedy delivery”

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Posted 1 year ago

“The products are great However to navigate the site and order the products with a discount code proved difficult. This made the experience quite stressful”

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Posted 1 year ago

Thank you for your honest feedback! We're glad you love the products, and we’re sorry to hear the website experience was stressful. We truly appreciate you letting us know, and we'll work on making the process smoother. If you need any help with future orders, just reach out-we’re here for you!

Posted 1 year ago

“At last I’ve found a Gruum product that works ok- the shave bar. Provides a good lather and offers a pleasant odour. Why 2 stars? This reflects other products that are not good at all. The razor only works if you hold the head of it when shaving otherwise it’s useless. Blades have limited life. Other products such as the shower bar were just like lumps of plastic and did nothing. I’d love for a UK co. to succeed but test and improve products before inflicting on an unwary public.”

Helpful Report

Posted 1 year ago

Hi Terry, Thanks for taking the time to leave a review. We are pleased to hear that you enjoyed using our shave bar. Sorry to hear that some other products you have tried may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I love these products, they are so kind to your skin, made from natural animal friendly ingredients. They smell great too .”

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Posted 1 year ago

“I was not impressed by this shampoo or conditioner in a tablet, wasted 20.00 I would not recommend this product, used once and not nice at all. Hardly any lather at all and as for the conditioner I felt no softness. Expensive for what you get and wish I could of returned, no option to do this.”

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Posted 1 year ago

Hi Trudy, Thanks for taking the time to leave a review. Sorry to hear that this product may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. If you need any further assistance with this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Love these products”

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Posted 1 year ago

“I have been using the serum and solid moisture bar for over a year and really love them. My face is getting dryer as time goes on ( I’m 63), and the moisturiser especially, really leaves my skin smooth and comfortable without any greasiness. I’ve just bought the wax melts and diffuser sets, which are a lovely natural fragrance without being overpowering. Thank you”

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Posted 1 year ago

“The products are fantastic, Im really appreciative of the natural oils and the amazing prices! The sun care range is fantastic, the lip oil is a great addition. Gentle on skin and I can see the improvement after only a few weeks of use.”

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Posted 1 year ago

“I bought the shampoo & conditioner soap bars. My hair felt squeaky clean & the conditioner gave it a great shine. I'm blond so don't always get shine. Unfortunately I left them in a hotel recently by mistake & miss them very much I will repurchase them again very soon. Top Marks for the Gruum. 😁”

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Posted 1 year ago

“It never arrived I’m not happy.”

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Posted 1 year ago

Hi Mark, Thanks for your review. We are sorry to hear that your order has not arrived. I can see that we have emailed you and are waiting for your reply. I have sent you another private email to help resolve this as swiftly as possible. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Very good company to deal with, a british company which is a bonus too. Every product I have bought has been natural and very much to my satisfaction”

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Posted 1 year ago

“I absolutely adore Grüum. I love that their products are kind to skin, sustainable and affordable, not to mention everything I’ve tried has been amazing. 5 stars all round!”

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Posted 1 year ago

“I came across Gruum accidentally. The products smell fabulous (room spray and reed diffuser) but I particularly love the soft wax melts to enhance sleep. I will be buying more products both for myself and as gifts to friends and family.”

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Posted 1 year ago

“Lovely products, use many myself and make great presents for others as well. Love the face oils, hair bars and soap especially. The lipophilic makeup remover bar is also fab.”

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Posted 1 year ago

Gruum is rated 4.7 based on 26,936 reviews