Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,537 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,537 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average product quality and price is too high.”

Helpful Report

Posted 1 year ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I have used kyra gentle face wash product, it was awful I had reaction on my skin my face went all red burning my front head became dry and itchy. I definitely won't use it again I had very bad experience.”

Helpful Report

Posted 1 year ago

Hi Kamila, Thanks for taking the time to leave a review. Sorry to hear that you experienced a reaction after using this product. We hope you are feeling better now and we would you advise you to speak to your pharmacist should symptoms persist. We hope our products work for everyone but appreciate that everyone's skin type is different and some are more sensitive than others. If you need any further advice on the ingredients to our products then please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Really impressed with the hydration and softness of the products”

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Posted 1 year ago

“Very happy with service and products. Smell lovely”

Helpful Report

Posted 1 year ago

“Never received even spoke to customer service about it as I received a bar of soap instead which wasn’t worth what I paid disgusting to be honest they said they will send another but never have will never by from here again which is a shame as I have brought a few times!”

Helpful Report

Posted 1 year ago

Hi Kylan, Thanks for taking the time to leave a review. Sorry to hear that you received an incorrect item and have been waiting for a replacement. I have looked into this and apologies if there was some confusion. I have now arranged for the replacement skal Facial Serum-Kakadu Plum to be sent out to you. I have sent you a private email confirming this too. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Fantastic products and friendly to you're skin and environment.”

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Posted 1 year ago

“I didn't receive my last order and have contacted you twice about it now”

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Posted 1 year ago

Hi Louise, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have looked into this for you and I can see that a replacement has now been sent out due to the shipping address being incorrect. I can see your order has now been delivered so we hope you are enjoying your products! Warm regards Mikaela-Team gruum

Posted 1 year ago

“It is absolutely amazing taste of coffee. Love it specially with adding milk. Hope you will have in the future decaffeinated coffee Thank you”

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Posted 1 year ago

“Love Gruum products, hate the packaging. Grey plastic bottles that look like they have chemicals in not lovely face products. Have to hide them away. Also the square handcream bottle is not comfortable to use as the corners of the bottle digs in your hand.”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting and that you don't like the packaging. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“Fantastic products! Recommend to everyone 😁 Myself and my 11 year both love and use the calming spray, Laguna and the roller ball pulse point every night. Great products 😃”

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Posted 1 year ago

“Loved my products from Gruum! The products are spot on and have done wonders for my skin. Would recommend to anyone who wants to build a complete skin care routine.”

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Posted 1 year ago

“I haven’t ever ordered this product. No idea why I’ve been sent an email asking me to review it. If it was sent from an email address I could reply to I’d have responded to that instead, but I couldn’t.”

Helpful Report

Posted 1 year ago

Hi Emma, Thanks for taking the time to leave a review. Sorry to hear you have been asked to review a product you haven't ordered and for any inconvenience this may have caused. I have passed this feedback to the relevant team. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Great products from day one of using them I noticed the results”

Helpful Report

Posted 1 year ago

“I am 55, in menopause and found some of my usual products for face and body to not be working. I have combination skin which gets dehydrated all the time, some redness, a few wrinkles too. I also have ME/CFS/Fibromyalgia. i found the Grüum site via vodaphone ‘for you’, got a code so I could try out the products. I liked their ethos and saw that the products were eco/animal friendly.so I bought a bundle. I received was face wash, face reviving gel and a cake of moisturiser bar and hand cream. My face responded well and after a week a difference was noticed in texture, and moisture balancing. My skin was glowing, happy, healthy and balanced and wrinkles less prominent. I’ve ordered more since then, a discovery set which had a serum in and some soy wax melts and a few surprises. The Roller ball scents are so good I’ve used up one already and ordered another along with Aloe soap. Getting ready to try the hair bars soon. I think I found my forever brand and it’s so easy to get what you need and the website is easy to navigate. I would recommend Grüum especially to peri-menopause and menopause ladies, also to people with ME/CFS/Fibromyalgia. Gentle and budget friendly with great Customer Service who care.”

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Posted 1 year ago

“Some nice products that feel and work very well. Great simple packaging and I especially like the facial spray + gel.”

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Posted 1 year ago

“Niice consistency to the liquid products, pleasant smelling too. I haven't used my solid bar soaps yet but I'm sure they'll be of the same high quality as other Gruum products I've used.”

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Posted 1 year ago

“Lovely products my skin loves. The scents are lush and everything lasts really well. They are well thought out products with unisex scents that aren't overpowering. Keep up the good work!”

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Posted 1 year ago

“Really impressed with Gruum - products are great and delivery was really fast”

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Posted 1 year ago

“Nice product.”

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Posted 1 year ago

“I’ve been really impressed with these products! The daily facial rinse is super light and leaves my skin feeling fresh and perfectly clean without any tightness. The facial gel moisturizes beautifully—it sinks in quickly and keeps my skin feeling hydrated all day. Plus, I love that both products have great ingredients, which makes me feel even better about using them. Definitely a great addition to my skincare routine!”

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Posted 1 year ago

Gruum is rated 4.7 based on 25,537 reviews