Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,529 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loveee how quick and efficient my order came! 💖”

Helpful Report

Posted 1 year ago

“Lovely products and a pleasure to use”

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Posted 1 year ago

“Very nice and pleasant to use, very refreshing, nice lather. Does not leave dry skin afterwards. Skin feels smooth after use.”

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Posted 1 year ago

“Your twelve months of perfume made my sister the happiest she's been in a while when I gave it to her for a present 😀 she keeps ringing me saying how yummy she smells. As a long term gardener from a family of gardeners and a sweaty scratchy perimenopausal woman sets for either of those would be great because when I've brought your soap I've frequently thought a good exfoliating one for getting the mud off would be a dream xxx”

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Posted 1 year ago

“Order arrived incomplete. Luckily it was a trial pack and only cost me £3.50 Will never use this company.”

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Posted 1 year ago

Hi Mark, Thanks for taking the time to leave a review. Sorry to hear that your order arrived incomplete and for any inconvenience this may have caused. If you need any further assistance with anything then we are always happy to help so please reach out to us at support@gruum.com. Warm regards Team gruum

Posted 1 year ago

“Recently received my box, I have used the facial moisturiser which I have to say is quite spectacular, it's very clever, it looks like a bar of soap, but when rubbed into your hands it melts and is so easy to put on you face, or just rub it on. Really moisturised my face over night. I am keeping the sprays to take on holiday. Love the products, very innovative”

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Posted 1 year ago

“Very good and pleasant products.”

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Posted 1 year ago

“High quality products at reasonable prices!”

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Posted 1 year ago

“Amazing I loved it”

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Posted 1 year ago

“I like the grüum soap-bar products as they are easy to carry on holidays and leave your skin always refreshing.”

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Posted 1 year ago

“great products with a natural and sustainable approach that are kind to the skin”

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Posted 1 year ago

“My recent order went to the wrong address(my old one), as I was unable to navigate your order form to change delivery address. For info: my new address is 5 Elton House Princel Lane Dedham CO7 6HE Which also account address”

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for taking the time to leave a review. I have sent you a private email to resolve this for you so you should receive your order very soon. It is worth checking your digital wallet as your shipping address comes from the payment method you have used. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Average product quality and price is too high.”

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Posted 1 year ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I have used kyra gentle face wash product, it was awful I had reaction on my skin my face went all red burning my front head became dry and itchy. I definitely won't use it again I had very bad experience.”

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Posted 1 year ago

Hi Kamila, Thanks for taking the time to leave a review. Sorry to hear that you experienced a reaction after using this product. We hope you are feeling better now and we would you advise you to speak to your pharmacist should symptoms persist. We hope our products work for everyone but appreciate that everyone's skin type is different and some are more sensitive than others. If you need any further advice on the ingredients to our products then please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Really impressed with the hydration and softness of the products”

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Posted 1 year ago

“Very happy with service and products. Smell lovely”

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Posted 1 year ago

“Never received even spoke to customer service about it as I received a bar of soap instead which wasn’t worth what I paid disgusting to be honest they said they will send another but never have will never by from here again which is a shame as I have brought a few times!”

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Posted 1 year ago

Hi Kylan, Thanks for taking the time to leave a review. Sorry to hear that you received an incorrect item and have been waiting for a replacement. I have looked into this and apologies if there was some confusion. I have now arranged for the replacement skal Facial Serum-Kakadu Plum to be sent out to you. I have sent you a private email confirming this too. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Fantastic products and friendly to you're skin and environment.”

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Posted 1 year ago

“I didn't receive my last order and have contacted you twice about it now”

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Posted 1 year ago

Hi Louise, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have looked into this for you and I can see that a replacement has now been sent out due to the shipping address being incorrect. I can see your order has now been delivered so we hope you are enjoying your products! Warm regards Mikaela-Team gruum

Posted 1 year ago

“It is absolutely amazing taste of coffee. Love it specially with adding milk. Hope you will have in the future decaffeinated coffee Thank you”

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Posted 1 year ago

Gruum is rated 4.7 based on 25,529 reviews