Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,998 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products!”

Helpful Report

Posted 1 year ago

“I got introduced to Gruum after getting a voucher for a freebie of their products and have become totally hooked. I love the packaging and the price, great value, especially with the offers and most of all, all the products have been wonderful. They all smell divine and do what they say they will do. I'm recommending to friends and giving as pressies too. Well done Gruum. Keep doing what you're doing! I'm a convert.”

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Posted 1 year ago

“The sleep spray and oil is good. The face mask was so greasy and difficult to remove. I have dry skin and moisturise my face frequently.”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave a review. We really appreciate your feedback, we are pleased to hear that you enjoyed using the sleep mist spray and oil. Sorry to hear that the face mask wasn't for you. We hope you find a product that works well for your skin. Thanks again. Warm regards Mikaela - Team gruum

Posted 1 year ago

“So far beautiful products”

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Posted 1 year ago

“Great company , site is easy to use and orders come quickly, I like that I'm kept in touch about when my order is coming. I've ordered a few times now. I've ordered a mystery box again as the Last one had lovely usable products . I hate the amount of plastic in this world so this company is great, I've used soaps, masks, room sprays, pillow spray, melts and reeded room freshener. All great. Looking forward to seeing what's in my mystery box”

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Posted 1 year ago

“I've ordered from gruum a couple of times and I love all their products I've tried so far! They can be on the pricy side but worth it. The shampoo is a life saver for my dehydrated hair.”

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Posted 1 year ago

“Amazing natural skin friendly products, it's my go to brand now!”

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Posted 1 year ago

“Brilliant thank you”

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Posted 1 year ago

“Their products are great!! I use the shampoo and conditioner bars. The shampoo doesn't leave your hair 'claggy' or limp as many shampoo bars do and the conditioner is particularly amazing; so hard to find in bars I think, it softens and leaves hair feeling lush. I recommend both fully and have come back on multiple occasions. Request: a bar that is not soap or soap based.. a body wash bar.. I get soap spots in my pores, would love an alternative so I don't have to use plastic bottles.”

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Posted 1 year ago

“Only half of my order arrived”

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Posted 1 year ago

Hi Cameron, Thanks for taking the time to leave a review. Sorry to hear that your order arrived with some missing items. If you need any further assistance with this then please reach out to us at support@gruum.com and one of our team will be happy to help. Please put reviews io as your subject line. I hope this helps! Warm regards Team gruum

Posted 1 year ago

“I love everything about this brand!”

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Posted 1 year ago

“Got a gift pack for my wife and she's very pleased with the product.”

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Posted 1 year ago

“Although the products l bought are creamy they are very expensive and I can't see any improvement on my skin. I won't be buying again”

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Posted 1 year ago

Hi Christine, Thanks for taking the time to leave a review. We are sorry to hear that you felt the price point wasn't right for you although you liked how creamy our product was. We pride ourselves in producing great quality affordable skin care so we are sorry to hear this. We hope you find something that suits you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“The free soap bar was very, very disappointing.Very small and sticky.£3.99 postage was way too much,I sent a large parcel by post office services. Shall not return to your site.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review. Sorry to hear about your experience and sorry if it may not have been what you were expecting. We would love to understand what soap bar it was and the problem you had so if you need anything further then please reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I never received it!!”

Helpful Report

Posted 1 year ago

Hi Rob, Thanks for your review. Sorry to hear that your order didn't arrive. I have had a look into this and sent you a private email so please check your inbox for an email from support@gruum.com and get back to us so we can help resolve this for you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Gruum products are really good, I have used hair products and soaps. I have sensitive skin and have no issues with anything I’ve used and I highly recommend that you give them a try, you won’t be disappointed.”

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Posted 1 year ago

“My children bought me the Gruum Advent calendar which was a wonderful treat. I particularly liked the facial serum and the pumpkin seed oil, and have bought replacements for these. I was a bit shocked to find that the pumpkin seed oil arrived in the same (very small) size as the one that was in my calendar - 30ml I think. This lasts me about a week, ten days at most, so at £18 I won't be buying another one! I expected the facial serum to be a 30ml size as obviously you use less than one pipette full on your face. I appreciate all the good things about Gruum, but it's a shame that some products are well out of my price range.”

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Posted 1 year ago

“The product was not received 😡”

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Posted 1 year ago

Hi Mr Thomas J Dowling, Thanks for taking the time to leave a review. We are sorry to hear that your order has not arrived. I have sent you a private email to help resolve this for you so please check your inbox for an email from support@gruum.com and get back to us so we can help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Wanted to give it a few wks before leaving a review. But I’ve got to say I’m really impressed. I absolutely love the sleep mist and roll on. Use it everyday. The melting butter bar is really nice too, revived all my make up with ease. I’ve just had the clay mask on and skin feels really soft and bright looking. Thought it would be really messy but wasn’t too bad at all. This is a really nice starter set to get you introduced into the products. I would definitely buy some of this items again.”

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Posted 1 year ago

“Great products for all skin types, I have used quite a few of their products they smell really nice and I absolutely love them. A great company with excellent customer service I highly recommend to anyone looking for natural products for their skin.”

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Posted 1 year ago

Gruum is rated 4.7 based on 25,998 reviews