Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,796 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this grooming mat , comfortable for our doggie clients, looks great and easy to remove fur from”

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Posted 3 years ago

“Easy to use, pay and very quick in delivery”

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Posted 3 years ago

“I ordered clippers arrived promptly, easy to use website. I haven’t used them yet but still pleased with my purchase.”

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Posted 3 years ago

“Quick delivery and very good scissors”

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Posted 3 years ago

“Fast and efficient”

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Posted 3 years ago

“Very efficient delivery and good contact”

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Posted 3 years ago

“fantastic speedy delivery, great products as always.”

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Posted 3 years ago

“I still haven't received my items- no answer on the customer service number, or any option, automated message constantly, Fed Ex delivery who doesn't leave a tracking number, comes the next day, no tracking number, called and finally spoke to someone who said they would call Fed Ex to tell them to deliver the next day when I would be in, (I was in the first day by the way), if they changed their delivery company, and if they answered the phone when you call, and you got your items without having to spend hours calling Fed Ex only to be told that you need a tracking number, etc etc, I will remember next time to use Christies, who have got the deliveries sorted and do answer the phone, I have been sent an email to review my product, well, what product, where is it, more time wasted trying to get it sorted.”

Helpful Report

Posted 3 years ago

Dear Tania, Thank you for your review. Please accept our sincere apologies for this delay and for not being able to reach us originally. Our customer service representative who has been speaking with you already, will be in touch once more to resolve this matter. Kind regards The Groomers Team

Posted 3 years ago

“Ordering on line was simple. Groomers delivery very quick and price really good. Would recommend and will order from them again”

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Posted 3 years ago

“Friendly and easy to find what you wanted”

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Posted 3 years ago

“Great company with competitive prices 5*”

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Posted 3 years ago

“I love this top. It’s so smart, a lovely fitted cut. Very professional”

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Posted 3 years ago

“I ordered the chocadoole shampoo after using it on my Chow. Great vale for money and delivery was quick!!”

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Posted 3 years ago

“Excellent service. Very quick delivery”

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Posted 3 years ago

“Great products, good value and emails are sent regularly with the latest offers.”

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Posted 3 years ago

“the item I bought was a pr of scissors, they work fine but the is an issue .It would have been helpful if the finger holes were made for men to use ,I had to remove the plastic inserts so that I could use them , Groomers should have stated this in their adverts ,I have since found out other have had this problem”

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Posted 3 years ago

“Pleased with my purchases and the efficient way I recieved my items”

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Posted 3 years ago

“Exceptional quality. Easy efficient spray, does it's job. Very dog friendly. Really quick delivery. Highly recommend.”

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Posted 3 years ago

“Excellent service and fast delivery. Very happy with our products.”

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Posted 3 years ago

“Choosing is easy; the range is good. The delivery takes almost a week and postage costs a fortune! Free Next day delivery is what we get used to. I forgot something so made two orders on the same day. Paid over £10 delivery and waited days for delivery. Charge for postage delivery next day”

Helpful Report

Posted 3 years ago

Thank you for your review. We are really sorry to hear you feel this way. We offer free delivery for orders over £85.00, but unfortunately, your order did not come to this value, which was why you have paid a postage fee. The order itself, was placed online after our 2pm cut off on Friday 20th and therefore, the goods were dispatched the next working, which in this case, was Monday 23rd. Upon tracking the order, this was delivered on Wednesday 25th, which would be within the standard 2-3 working day delivery service. We hope you enjoy the products but if you would like to discuss this in more detail, please do not hesitate to contact our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 3 years ago

Groomers Online is rated 4.8 based on 9,796 reviews