I ordered an Andis Ultraedge AGC 2 Speed Brushless Dog Grooming Clipper in June/July, used it for the 3rd time in August and it didn't work, Andis sent me a free returns label, i sent my product back (accidentally including the extra clipper heads i had ordered from someone else on Amazon). They called me once which i missed then i had to call them back which took me 3 days worth of trying to actually get through to someone. I got a brand new Andis Clipper sent free of charge but they kept the extra clipper heads i had accidentally sent with no replacements provided. I then had to buy new clipper heads and the only people that were selling them were Groomers Limited so i then had to give them more of my money which as you can imagine i wasn't super happy about by then. I wouldn't particularly recommend Groomers Limited but i wouldn't say they are an awful company either. Kind of a love and hate relationship with the company. They are a brilliant company for easy returns and if you can get in touch with anyone from the company they are really helpful and kind so they do have their strong points, just need to work on their company transparency.