Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Groomers Online Reviews

4.8 Rating 9,549 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,549 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Andis Ultraedge AGC 2 Speed Brushless Dog Grooming Clipper in June/July, used it for the 3rd time in August and it didn't work, Andis sent me a free returns label, i sent my product back (accidentally including the extra clipper heads i had ordered from someone else on Amazon). They called me once which i missed then i had to call them back which took me 3 days worth of trying to actually get through to someone. I got a brand new Andis Clipper sent free of charge but they kept the extra clipper heads i had accidentally sent with no replacements provided. I then had to buy new clipper heads and the only people that were selling them were Groomers Limited so i then had to give them more of my money which as you can imagine i wasn't super happy about by then. I wouldn't particularly recommend Groomers Limited but i wouldn't say they are an awful company either. Kind of a love and hate relationship with the company. They are a brilliant company for easy returns and if you can get in touch with anyone from the company they are really helpful and kind so they do have their strong points, just need to work on their company transparency.”

Posted 3 years ago

“Happy with brush but found it cheaper elsewhere and was felt a bit cheated”

Posted 3 years ago

“Prices are reasonable, however with the added cost of delivery, some items can be found online for cheaper.. delivery could be quicker when it’s been paid for.. not a great deal of left hand scissors available, the ones that are, are often expensive.”

Posted 3 years ago

“My clippers were great couldn’t fault them- light and easy to use, really happy however was devastated when the delivery company threw my £340 clippers over the fence!!”

Posted 3 years ago

Thank you for your review. We are really pleased that you are happy with the goods, but we sincerely apologise to that the courier have done this. We will be taking this up further with our courier and we shall arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 3 years ago

“My order arrived intact and as ordered, promptly. Was disappointed some of what I wanted not in stock.”

Posted 3 years ago

Dear Kim, Thank you for your review. We are sorry to hear of your disappointment. We are working hard with our suppliers and logistics team to replenish stock as quickly as we can, which has been delayed due to COVID-19. We will arrange for a member of the team to contact you regarding the items you require. Kind regards The Groomers Team

Posted 3 years ago

“I haven’t received my order yet! I am still waiting.”

Posted 3 years ago

Thank you for your review. We do apologise for any inconvenience that has been caused by the length of time this has taken. Please note, deliveries to the Channel Islands take longer than deliveries to the UK (Mainland). Upon tracking the order, this should be with you within the next few days. Kind regards The Groomers Team

Posted 3 years ago

“Lots of things out of stock so had to find elsewhere. Found website not easy to browse products unless I specifically look for them. Delivery was good but came in two parts and when I tried to ring to find out why only half order arrived I could not get through to anyone (rest of order arrived tow day later though)”

Posted 3 years ago

“Helpful advice given on phone prior to purchase, but we couldn't figure out how to fit blade to clipper, so left a message. Noone called back, however, we watched some you tube videos and that helped. Happy with purchase after the first cut.”

Posted 4 years ago

“Great delivery considering the current situation but unfortunately our clippers turned up without a UK adapter. So we cant use them and Ive been told no replacement is possible. Im still outstanding a resolution..I would have been happy to leave a very good if id had the adaptor so acceptable even although its unacceptable seems the fairest review.”

Posted 4 years ago

“Slightly disappointed, told things in stock which actually weren’t. Took a long time to be notified and to arrive.”

Posted 4 years ago

“Purchased some small trimming scissors from this company,when they arrived finger rest was broken, disappointed in quality. Could not be bothered with hassle of sending product back,because of lockdown.”

Posted 4 years ago

“Excellent customer service but found could only pay by pay pal so had to do order online instead”

Posted 4 years ago

Thank you for your review. We are sorry to hear you were only given the option to pay with one method. We accept most bank cards and paypal. Therefore, we shall look into this further. Kind regards The Groomers Team

Posted 4 years ago

“Ordered a scissor case as a birthday gift , one week later and I hadn’t received anything. it would be helpful to receive an email to warn us that the item has been dispatched. I gave it time and decided to call this morning to which the lady on the sales team who was absolutely amazing told me my order had been delivered by Hermes, no card was left through my letter box or anything they said it had been left in a secure place which is not secure at all - between the rubbish bins which are at the front of my house. maybe Hermes should not be used by you, their service is shocking and does not help your reputation”

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for the service that has been provided by the courier. We completely recognise that on this occasion, they haven't met your expectations, or our own. Therefore, we are taking this very seriously and will be taking this up further with our account manager to investigate. Kind regards The Groomers Team

Posted 4 years ago

“Reasonably fast service using standard delivery. Really surprisingly, unlike nearly all online shopping companies, no dispatch confirmation email or tracking notifications from Groomers Online or their courier was sent to me; not even on my account page. Had to phone the customer services to ask if my order had been dispatched, which were very helpful. Poor packaging of items in just a Jiffy bag.”

Posted 4 years ago

“Was happy with the delivery and service. Produced was perfect. The Dog manakin tail didn't fit the dog and keeps falling out, the eyes was not in line with the fur when it was attacted. The 2 front legs (fur) was shorter than manakin. Will try another colour to see if it was just a poor quality one sent out. Not returned as needed one asap.”

Posted 4 years ago

“I placed an order but you delivered to my home instead of my business so I had to carry a large heavy box with a dog to work”

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies. It appears you have ordered from us online previously and your details were set up this way. Unless this is changed by the account owner, the details will remain the same. Therefore, we would advise to log into your account and amend the address details to what you would like them to be, or alternatively, please call our helpline on 01635 581958 at your earliest convenience and a member of our team can assist you. Kind regards The Groomers Team

Posted 4 years ago

“The lids on the shampoo weren’t very secure and had leaked slightly in packaging.”

Posted 4 years ago

Thank you for your review. We are sorry to hear the shampoos have leaked. It's probable, that this occurred during transit. A member of our team will make contact with you to discuss this further. Kind regards The Groomers Team

Posted 4 years ago

“Good variety of products Delivery was quick Purchase arrived in a protective case”

Posted 4 years ago

Thank you for your review. We are glad to hear that you were satisfied with the service. We would love to hear more from you, to see how we if we can improve our service to increase the star rating for next time! Please do not hesitate to get in touch. Kind regards The Groomers Team

Posted 4 years ago

“I bought this order because I particularly like the smell of the same Groomers shampoo I bought from Pets at Home. Unfortunately it does not smell the same, in fact it has very little smell at all. Very disappointed.”

Posted 4 years ago

“Would be great if the website was as efficient as Mark in the sales team! Website has all my student prices wrong and had to do orders over the phone. Mark ensures all products were sent out quickly with no problems. Although it took a number of phone calls before I dealt with Mark!!”

Posted 4 years ago

«
1
2
3
4
5
»

Groomers Online is rated 4.8 based on 9,549 reviews