Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,549 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,549 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging for the scissors is very poor. Never used to be”

Helpful Report

Posted 2 years ago

Dear Jennifer, Thank you for your review. We are sorry to hear you were disappointed with the packaging. We have fed this back to the relevant team but should you wish to discuss further, please do not hesitate to contact us at your earliest convenience. Kind regards The Groomers Team

Posted 2 years ago

“Choosing is easy; the range is good. The delivery takes almost a week and postage costs a fortune! Free Next day delivery is what we get used to. I forgot something so made two orders on the same day. Paid over £10 delivery and waited days for delivery. Charge for postage delivery next day”

Helpful Report

Posted 2 years ago

Thank you for your review. We are really sorry to hear you feel this way. We offer free delivery for orders over £85.00, but unfortunately, your order did not come to this value, which was why you have paid a postage fee. The order itself, was placed online after our 2pm cut off on Friday 20th and therefore, the goods were dispatched the next working, which in this case, was Monday 23rd. Upon tracking the order, this was delivered on Wednesday 25th, which would be within the standard 2-3 working day delivery service. We hope you enjoy the products but if you would like to discuss this in more detail, please do not hesitate to contact our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 2 years ago

“The product I ordered looked as though it would do the job I wanted it for, but it was too big. I suggested in my e-mail that it would be a good idea to give product dimensions on the website. On the positive side, service and delivery were both very good.”

Helpful Report

Posted 2 years ago

“Disappointed. I ordered wrong item and immediately contacted Groomers to ask if I could amend order. A couple of days later I was told it had been shipped and I could return item and reorder. Not financially viable with p&p costs. Items received - shampoo had leaked. Comb and bush are good products.”

Helpful Report

Posted 3 years ago

“Order came a day late and sadly when it arrived it was a little tight. Good quality i have to say and the returns system very good too.”

Helpful Report

Posted 3 years ago

“Disappointed that I cannot contact groomers by phone and have waited for a reply but still not received one !”

Helpful Report

Posted 3 years ago

“Great service. Delivery could be cheaper”

Helpful Report

Posted 3 years ago

“Pretty tunic, button fell off after 2 uses. Sewn back on & happy again. Small made”

Helpful Report

Posted 3 years ago

“Took a while to arrive,but then that could be because of the situation.. They item although i measured where to small,way to small!The small print says you cant send back if you have opened the packed,but how do you know its going to fit if you can try it on!!And the fact that its cost postage to get the items and postage back to them again hardly makes it worth purchasing.”

Helpful Report

Posted 3 years ago

“Product was originally out of stock, emailed to ask when it Would be back in stock they said they would email to let me know when it was available. Didn’t get an email just checked online again and they were Available to order. From the ordering process and delivery was good”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our apologies for not receiving the email notification. We are pleased to hear you were able to purchase the items you needed and if you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 3 years ago

“I am still waiting for my order to be delivered !!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand this was delivered on 26/02/2021. We hope you enjoy the products but should you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 3 years ago

“What I ordered was fine and came quickly, however, most of the stock I need is out of stock and I emailed for an update but received no response”

Helpful Report

Posted 3 years ago

Thank you for your review. We shall arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 3 years ago

“Couldn’t give a review on the table as I’m still waiting delivery. Here’s hoping it’s better than the delivery service.”

Helpful Report

Posted 3 years ago

“Same week, order from Lintbells, no postage. Order from Dowest, no postage. Order from you, NO COMMENT. Nice to see loyalty from some suppliers as we are all unable to go to shows !!!.”

Helpful Report

Posted 3 years ago

Dear Mr Tansley, Thank you for your review. We are sorry that you are disappointed that you had to pay a postage fee. On this occasion, your order was under our free postage threshold. However, you have earned loyalty points which can be used towards future orders. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 3 years ago

“Washed him ok. Didn’t really smell of much, wouldn’t buy again.”

Helpful Report

Posted 3 years ago

“This would be a five star review, as the clippers I ordered arrived quickly and are everything they are advertised to be, EXCEPT that I went back into the website the following day to order some comb attachments and kept getting the messa, 'There are no couriers available to deliver to your country.' I ordered from Scotland and Groomers seems to be UK based, the previous order came quickly via DPD. Seemed very strange. When I tried to ring, there was no one to anser the phones. We are in a pandemic, of course, so my inability to contact anyone was not terribly surprising. This situation continued, so I ended up going elsewhere for the attachments.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are really sorry to hear that you couldn't reach us and we apologise for any issue you experienced on the website. We hope and look forward to you shopping with us again. Kind regards The Groomers Team

Posted 3 years ago

“I have not got my order”

Helpful Report

Posted 3 years ago

“Hi I havent received my items yet but got a review email x I think the items are great if they are what I ordered and if they show up”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our apologies for the delay. The tracking states this will be delivered today between 12:00 - 16:00. We will arrange for a member of the team to contact to check this has taken place. Kind regards The Groomers Team

Posted 3 years ago

“Everything arrived in good time but i was disappointed in the quality of products.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you are disappointed with the products. If they are not suitable for whatever reason, or if you would like to change them for something else, please do not hesitate to contact us or to return the items within 14 days. Kind regards The Groomers Team

Posted 3 years ago

“Very happy with the product but was not very good with keeping me up to date on the order which was late.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear you are happy with the purchase, but we are sorry to hear that you were disappointed with the service. After the order was placed, the goods were delivered within our usual 2-3 working day service. If you have any queries or would like to discuss this further, please do not hesitate to call us at your earliest convenience, on 01635 581958. Kind regards The Groomers Team

Posted 3 years ago

Groomers Online is rated 4.8 based on 9,549 reviews