Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.83

4.8 Rating 7,949 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of boots over the Christmas and new year period based on 48hr delivery and the special offer of the walking pack. My boots had not turned up after 3 days so gave the company a call, they said that due to cover the post office where having delays, I have to say despite other companies I ordered from turning up as expected, if as a company you are having issues, which I understand in the current climate just let the customer know, if I am told a week thats fine just don't advertise 48hrs if you cannot deliver. When I received the boots there was no walking pack, I called and questioned why I had not received pack you bectold it was not advertised at that time, I am a 47 year old man and can read it was definitely advertised. I emailed company prior to writing this and gave them time to respond which they did not bother, customer service is horrendous but boots are good so buy them from a company who don't lie to there customers to get a sale.”

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Posted 4 years ago

“Ordered boots in December - no update from the company on where my order was, eventually they called and advised that the order was cancelled and that I would need to reorder but not at the same sale price I had purchased at.”

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Posted 4 years ago

“Hugely disappointed in these shoes. Labelled Unisex but the height below the outer anklebone is way too high for this woman - size 6. Have spent more on Compeed blister plasters to ease the pain, but even after persevering on a simple 45minute walk each day for a week, the shoes have not eased and neither have my ankles. Ladies beweare of these unisex shoes. Wish I'd chosen ones cut on a ladies Last.”

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Posted 4 years ago

“I received my boots and also should have received a free hat. The boots arrived but no hat. I emailed grisport and received no reply at all. Poor customer service”

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Posted 4 years ago

“I can't recommend Grisport. I don't know whether their shoes and boots are any good as I am left with a pair which are too small and they refuse to replace. Beware if the box says LADIES as they say that's a printing error. Not the service I had hoped for.”

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Posted 4 years ago

“ordered grisport Dartmoor shoe size 7 as before not happy with these this time very poor fit .”

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Posted 4 years ago

“They have sold a Rampage boot in olive green colour and they have sent a black boot in different shape. When i called them and se t few emails, they explained, this is what it is...they said, the wax, what was applied on has changed the colour slightly, but it's simple black and they said, the Italian supplier has changed the shape of the sole, when i asked why they didn't change the pictures on the website, they said their IT guys was busy with something else...they offered me £5 refund on a £100 boot, because they don't have what they are advertising... Very disappointed... Wouldn't recommend even to my worst enemy.”

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Posted 4 years ago

“My experience of Grisport customer service has so far been extremely poor. I asked them a simple question regarding the pricing of my wife’s new boots. The question required a simple yes or no answer. I asked the question via email on 26 Nov, again on 30 Nov and yet again on 3 Dec. It is now 15 Dec so I regard this non response as unacceptable.”

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Posted 4 years ago

“I am still awaiting a reply to my complaint that I sent through your "contact us" page, with regards to my purchasing a new pair of boots during the Black Friday event. When you gave those on your mailing list a special code so we could purchase an item earlier. The trouble with that scheme was that I bought a pair of boots early only to discover that on the friday I could have bought them cheaper. I am not a happy customer. As I paid £12.20 more by using the early reduction code. No reply yet received to my complaint. Please note I really like the boots I have purchased as I have had 4 pairs of the same style.”

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Posted 4 years ago

“Disappointing! I managed to get wide fitting boots from Grisport a few years and they are fab. Just wearing out now, so I tried to replace them. Grisport was my last bastion of wide fit actual size 5 boots left in the UK. But no longer! The widest boots available are narrow. Moreover, I do not think they will do anytohng about it as many others have commented about boots advertised as wide fit not being so. it is seriously unfair that women with wide feet cannot get boots to fit. What is going on?”

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Posted 4 years ago

“Hello i have had many boots fro this company in the past and they have been great. i recently purchased a pair of wellies, they seemed fine untill i was in a stream and found that my feet was wet and when i checked my boots there was a water mark inside both boots.”

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Posted 4 years ago

“First time I wore my new boots out they seem to be falling apart. Very disappointed.”

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Posted 4 years ago

“Colour of boots ordered was brown in the photo, what arrived were nearly black??? Also I would not class these boots as "Wide Fit" more like normal fit??? Had to return these at my own expense of €29..... Not impressed”

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Posted 5 years ago

“Unfortunately first time in the rain and the left boot leaked, sent two emails to Grisport and no response, not impressive.”

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Posted 5 years ago

“Boots did not fit and i have not reiceved my replacement boots , w.pringle”

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Posted 5 years ago

“terrible boots. fell apart almost immediately, response from grisport was laughable. emailed and called from april to September and got no response or resolution to a manufacturing fault. I cannot stress highly enough do not buy these boots!”

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Posted 5 years ago

“I have worn GRi boots for around 12 years and always been extremely happy in a size 44 UK 10 however the sizing of GRi products is not as it once was all products seem to be coming up a size too small, I now require a size 45 in each of the 6 new pairs of boots and shoes. (Aztec, Adventure, Everest, Ayr, Modena & Lomond.) Gri would not exchange the Lomond as I had worn them for a short period of time and the tabs had been removed. Not the level of customer service I would expect having just spent over £400.00 on their products. My Loyalty, allegiance and future custom has been broken and I doubt I will purchase directly from the GRi on line outlet again. Amazon have dealt with my other returns most with professionally with no quibble at all.”

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Posted 5 years ago

Grisport is rated 4.8 based on 7,949 reviews