Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.83

4.8 Rating 7,949 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of ladies boots for my wife. When they arrived the looked like they had been worn or tried on in a shop for about 5 year. Very disappointed and returned them back to Griport directly. Ordered another pair of Grisport boots from Next and they were perfect just as I expected.”

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Posted 2 years ago

“Product arrived already used / damaged, and not in a new condition.”

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Posted 2 years ago

“I did not receive shoes via DPD instead they came by post BUT post office refused to deliver as postage of £6 had not been paid by Grisport. I had to fork out £6/to get shoes. Despite sending confirmation of payment I have never received my £6.”

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Posted 2 years ago

“Item was left in my bin by the delivery driver which was not instructed. The bin was subsequently emptied as i wasnt made aware that the package had been left there resulting in me not recieving my purchase. Contacted DPD who told me to go through grisport to chase up the complaint and have the parcel re-sent or refunded. I am still awaiting confirmation if the parcel will be replaced”

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Posted 2 years ago

“I have brought Grisport gamekeeper boots which were excellent. This is why I brought the Rampage walking boot expecting the same quality sadly I’m very disappointed and wouldn’t recommend them. I walk 10000+ steps every day so boots normally break in very quickly but these especially the right boot has not done so. I order them and they were delivered promptly which is positive but unfortunately the boots don’t live up to the name.”

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Posted 2 years ago

“Delivery by DPD to wrong address and then returned and refunded. No reply to email query (9 days ago) just email advising of refund Wish I could review the boots but now looking elsewhere Hopeful that refund will be received ok”

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Posted 2 years ago

“It was my first time bought shoes from Grisport and it will also be my last time. I still haven't received my shoes for more than one week. The post office staff said they cannot give me the parcel. I need to contact DPD and seller. Grisport staff said they cannot assist and advised me to contact DPD. DPD said the same thing. I have never encountered any seller who is so irresponsible with customer service. After visited post office twice, I still have no clue where my shoes is. Hopefully Grisport will proceed refund soon”

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Posted 2 years ago

“Loved grisport shoes for many years but lately the quality seems awry. Normally fit perfect straight out of box. Not so this time. Just one of those things I suppose but made worse by attitude of customer services. Atrocious.”

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Posted 2 years ago

Hi, Very sorry that a negative review was received. As we have made you aware. Worn and dirty footwear cannot be returned for a refund. Goods must be tried on at home on clean surfaces, not outside in the garden. This is clear on our website. We cannot sell worn and dirty footwear and the soles of your return were atrocious. Our response was simply that in our email to you. Grisport remains to be a high-quality and carefully manufactured product. Not all footwear will fit every customer in the way they think it should, that is why we stress that shoes need to be fully tested indoors before being relied on outdoors. Please respect the company policy. Grisport UK

Posted 2 years ago

“Unfortunately after several walks in my boots I found them so uncomfortable I can't wear them any more”

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Posted 2 years ago

“Worst shop ever, do not order from the EU: Didn't deliver fully paid order, do not respond to my contact, did not inform about additional taxes on EU delivery.”

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Posted 2 years ago

“Nous sommes le 22 janvier, je n'ai toujours pas reçu ma commande effectuée et encaissée 130€ le 6 janvier. Merci de me dire ce qu'il en est !”

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Posted 2 years ago

Thank you for your review. We have tracked your parcel and there are unexpected delays in France with FedEx. Here is the link to your tracking. I hope this helps explain. https://www.fedex.com/fedextrack/?trknbr=393140388866&trkqual=2459952000~393140388866~FX

Posted 2 years ago

“Will not use this company again. Advertised free accessory pack on orders over £50. Added it to my order but was charged. On querying it they said it wasn't available during sale period. Absolutely nothing on their website to state this. Further querying emails were ignored. Had to ring in the end to get a refund as they charged me for the item and didn't even send it out. Very poor service. Posted a review on the item and that review vanished. See if this one stays.”

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Posted 2 years ago

“One of the metal hooks in the boot broke off the very first time I put them on. Your website refuses to accept my return request. I'd like a replacement. Order reference GRI223439 (6387f23338cb1)”

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Posted 2 years ago

“Very happy with the shoes but very disappointed that the free gift didn't arrive after ordering them on the telephone 😡”

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Posted 2 years ago

Hello, Thank you for your review. We can confirm the items were sent to you on the 10th December and confirmation of this was sent via email. The parcel may be caught up in the current congestion caused by Royal mails strikes. Hope they arrive soon. Kind regards, Grisport UK

Posted 2 years ago

“0 comfort, chinese size, chinese quality”

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Posted 2 years ago

Hi Vladimir, Thank you for your review. Sorry to hear the shoes are not to your liking. All our products are Italian made, with some European materials sourced and used. If you are not 100% happy, and the product is unworn then you could have simply returned to us using the provided pre-paid returns label in your order package. We hope you find something to your liking in the future. Grisport UK

Posted 2 years ago

“Very happy with the boots, bought at sale time. Unhappy that on the dsy my boots arrived price was reduced on website.”

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Posted 2 years ago

“Have had 5 pairs Dartmoor boots which have been fab but you don’t sell identical replacement laces! The laces never last as long as boots, which is ok but why do you NOT sell identical replacements? Even maybe charge a bit more when buying never boots & supply spare pair laces. Sue call up but the lady I spoke to wasn’t interested!”

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Posted 3 years ago

“My order arrived on time , sadly there was a fault with the lining. Shoes returned to Grisport at no expense to me. The brilliant staff after a phone call, something rare to be able to speak to anyone nowadays when buying on line! They have sent me a replacement pair of the same item, the fit is so good I can hardly tell I'm wearing them , hopefully I will get many hours of walking and comfortable pleasure from this pair of Icarus walking shoes.”

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Posted 4 years ago

“Love these boot, fit well and again have had no blistering wearing them from the start. Unfortunately first time wearing them in heavy rain, feet were soaked through. These are my second pair from Grisport did not have this problem with first pair. Very disappointing considering they were bought because they are sold as being waterproof and paying over £100 for a pair you would expect it.”

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Posted 4 years ago

“Italian made , however buying them from the UK is a headache . No paperwork done for customs , no duty paid . Ended up paying way over the odds . Not dealing with Grisport UK again .”

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Posted 4 years ago

Grisport is rated 4.8 based on 7,949 reviews