Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,527 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the way I was dealt with in this transaction. i would have liked the delivery to have been sooner but it was as advised.”

Helpful Report

“The instructions were not helpful and my handy man said that he would not assemble anotherone, the external door has been scraped by screws when opened fully by the scews to assemble the side panel. Which i am not happy about. Thank You Mrs Barbara Keen”

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“I purchased an 8x8 Saturn/Diana, overall I am very pleased with product and service. The installation is tricky and the manual must be followed, there is a limited description but ample diagrams. A few wrinkles when installing, i.e. a couple of redundant parts due to design changes, the folding staging would not fit the 8x8, only one position to fit a louvre window. However, all issues were resolved satisfactorily over the phone and I was promptly reimbursed for the folding staging after t was returned.”

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“Some delivery communication issues, but was resolved. Shed is good quality and straight forward to erect.”

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“THE DELIVERY WAS GOOD, WITH THE DELIVERY MAN BEING VERY HELPFUL. THE DIAGRAMS FOR CONSTRUCTING THE GREENHOUSE WERE OK, BUT I DID HAVE TO GO OVER THEM A FEW TIMES TO UNDERSTAND THEM. A FEW WORDS OF TEXT WOULD HAVE BEEN USEFUL TO GO WITH THE DIAGRAMS.”

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“The quality of the product is good but the instructions are very confusing as it's not obvious what is the front or side on some components. The design of the frame structure seems overly complicated with too many channels. The You Tube guide is for a large greenhouse. The instruction book lists the parts as 1,2,3,4,5 but the diagrams don't make it clear which is 1 or 2 or 3. It needs to be more like a car workshop manual. Lots of spare nuts, bolts, washers, screws and seals but some of the nuts need to be captive as they slide in channels and easily fall out when assembling which is infuriating.”

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“A good all round greenhouse delivered promptly by a very helpful driver. Looks really good now that it is erected, my only criticism's are that the plans are too vague and enlargements too small and the help video's online only cover one type of greenhouse. My other concern was that some accessories that we needed later were extremely expensive so I found another website offering the same goods at a far cheaper price and they actually came direct from the manufacturers, so why couldn't they do them for the same price?”

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“Greenhouse was really easy to put together! I would recommend highly. Although the automatic louver came too late to install .”

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“I bought a greenhouse fly screen which had proved invaluable over the summer. Very good service. Would use this company again.”

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“Very pleased with the product but the standard info sent out regarding delivery when ordering did not tally with what we had been told over the phone.We had to call back and clarify points especially concerning build dates in relation to when we confirmed the base would be ready. Clearer guidance would help”

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“bit of a chew to put together,fine once assembled.”

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“Not the easiest item to build on your own but once the base is established the rest is easy!! Well engineered - fits perfectly together although a little disappointed about the door you do need to be clear how it hangs to avoid problems with it sliding! Despite all this it is a really good quality build and excellent value for money!!”

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“A nice greenhouse. Quite difficult to put together due to the instructions not being very clear but once up it is great. Our delivery came with the wrong glass and the company were very quick to replace it with the correct glass.”

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“The product is of good quality and looks great, however the instructions are very poor, Eden need to have a vidio on Youtube to assist with construction. The end caps for the guttering do not fit. As an Engineer I managed to work out how to build the Greenhouse, I can only assume that many customers would have problems.”

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“The product is really good and the service from Greenhouse Store was great. The instructions are not easy to understand and do take some deciphering and are not fully detailed, but I got there in the end.”

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“Would have been nice to have a better delivery system with an approximate time slot for the day and a bit quicker than a fortnight. Easy transaction and product as described”

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“Could do more on delivery information on Web page”

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“Purchased a Palram Plastic Shed, easy transaction and good comms from Greenhouse stores but shed is awful ( not fault of seller) It eventually arrived after problems with the courier not finding us. It looks and feels flimsy and leaks even though instructions followed to every detail, took 2 of us almost 4 days to erect ( would recommend more people to hold things in place) but once up you can hardly take it all down. Security nightmare, each panel could just be kicked in and panels weak so nothing can be leant up against ends or sides rendering the space useless. They claim that the Air vents at each end are designed to stop insects from gaining access, not the case, huge holes that not only let in flies, bees, & wasps but let in the rain so we had to make some covers for them. Wouldn't mind all the hassle had it been cheap but it wasn't, wish we had stuck to buying a wooden one. Would NOT recommend to anyone. Now just waiting for strong winds to see if it survives!”

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“very happy,”

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“Delivery was good. Sorry to say it was not as easy to erect as we were led to believe, but I am pleased with the result.”

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Greenhouse Stores is rated 4.7 based on 3,527 reviews