Thestarmaps Limited Reviews

Name: Thestarmaps Limited
Address: The Black Church, St. Mary's Place, Dublin, Dublin
Rating: 4.59

4.6 Rating 1,180 Reviews

90 %

of reviewers recommend Thestarmaps Limited

4.6

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Thestarmaps Limited:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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Thestarmaps Limited 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Se hizo el cobro del mapa y no me permite descargar el archivo ya mandé mi correo pidiendo una solución y aún no me la dan”

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Posted 1 month ago

“Supuestamente tenía un descuento del 20% a partir de mi segunda compra y no fue aplicado, estimo que encuadra como publicidad engañosa ya que tampoco se generó un reembolso por el correspondiente al 20%”

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Posted 1 month ago

“I was never able to download my final printable version. It doesnt allow me to click on the download button I just got the previews.....”

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Posted 4 months ago

“I created a map on 2/23/26 but I never finalized it for printing, however, my card was still charged. I still have not received a map nor a refund”

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Posted 5 months ago

“The map did not arrive as promised though I have paid for express delivery. End up I have nothing to give to my boyfriend on his birthday. And the team didnt even check until I asked on the day of expected delivery. I am really disappointed with the irresponsible and unprofessional attitude of the team.”

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Posted 5 months ago

“Although the quality of the map is wonderful, I received my map damaged. I reported the damage on the 24th of December & still the matter has not been resolved. I am disappointed & expected a higher level of customer service.”

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Posted 1 year ago

“It took 3 tries making the same e-card for it to work and was charged 3 times, so had to request a refund for the first two transactions. I don’t like how there’s a watermark on back of the night sky I purchased in the card. Wish there was an option for recipient to click and download it, even if for a fee.”

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Posted 1 year ago

“I never saw a pdf of my order so I thought I canceled it. I know I never clicked submit. So what did I purchase?”

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Posted 1 year ago

“I have asked a question and i am waiting”

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Posted 2 years ago

“El mapa muy mala calidad. Y viene mal la rosa de los vientos. El este está invertido co. El oeste.”

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Posted 2 years ago

“the worst experience EVER!! I had to buy another map because they never helped with the problem. Horrible customer service I don't recommend to anyone”

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Posted 2 years ago

“Shame on you, you cheaters!!! you stole my money!!”

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Posted 3 years ago

Hi, We are so sorry to hear you felt cheated in your purchase. Please let us help : ) We will contact you privately to help you with your order. We apologise again for any issues you've encountered. With kind regards, The Greaterskies Team

Posted 3 years ago

“Je n'ai toujours pas reçu mon image alors que mon paiement a été d-effectué !”

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Posted 3 years ago

“You didn't answer my question as to when I receive this gift and where's my tracking information,you will get nothing but bad comments if you do not answer my question”

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Posted 3 years ago

“Hasta la fecha no llegan mis productos”

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Posted 3 years ago

¡Hola! Sentimos mucho que haya habido un problema con la entrega de su paquete. Uno de nuestros agentes de atención al cliente se está ocupando de tu caso para ayudarte a resolverlo. Pedimos disculpas por las molestias que este retraso haya podido causar. El equipo de Greaterskies

Posted 3 years ago

“Me enviaron el link con la marca de agua en el cuadro”

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Posted 3 years ago

Hola, Gracias por sus comentarios. Lamentamos mucho saber que no está contento con su impresión. Nos pondremos en contacto contigo por privado para solucionarlo. El equipo de Greaterskies

Posted 3 years ago

“I bought one constellation map because I wanted for a gift. I needed right away so I pay for download it. Once I paid, nothing happened (any bottom to click or coming back or nothing, the screen was static). I was waiting an image or a link for downloaded, so basically I paid for something I didn’t receive. I tried to contact them in the telephone number that was in the bill that I paid and nothing, there is not a contact number or mail or any way to contact with customer service. They have the option in the page of “saving map” (so you can come back and buy it). It was through thatI could contact them, but lasted too much in reply. I had to buy other thing for the present. I basically lost my money.”

Helpful Report

Posted 4 years ago

Hi Cristina, Thank you for your feedback! Please do let me answer your feedback in turn: "Once I paid, nothing happened (any bottom to click or coming back or nothing, the screen was static)." As explained in our emails, the map went through but, unfortunately, the final step was missed so it was not sent for final review. " I was waiting an image or a link for downloaded, so basically I paid for something I didn’t receive." The review email might have gone to your spam folder, as sometimes this can happen. "I tried to contact them in the telephone number that was in the bill that I paid and nothing, there is not a contact number or mail or any way to contact with customer service. " As explained previously, we, unfortunately, don't have a telephone number that customers contact directly, as a small business we can only support our customers through email as provided on our main website. "It was through thatI could contact them, but lasted too much in reply." Again we only have a small team, but we do try our best to get to you as soon as we can. As a small business, we do take pride in our service and try and help out as much as we can in supporting our customers. " I had to buy other thing for the present. I basically lost my money. " We now have refunded your full purchase along with the digital map that was already sent through your previous enquiries, so please accept this as a gesture of goodwill. I do hope that you try our services again in the future and if you have any further questions please do not hesitate to ask. We would be more than happy to help. Kind Regards Tim GreaterSkies.

Posted 4 years ago

“I was supposed to receive my order on 4/1 and paid a large premium for it. I did not receive it.”

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Posted 4 years ago

Hello, I'm really sorry to hear about this. If you can please send us an email here: greaterskies@greaterskies.com or provide an email we can contact you by. I would be more than happy, to try and rectify this issue. I look forward to hearing from you. Kind Regards Tim

Posted 4 years ago

“El servicio de atención al cliente no puede ser menos resolutivo. Hace más de un mes que pagué mi pedido y aún no lo hemos recibido, parece que si no lo pides con 6 meses de antelación no podrás usarlo como regalo para un día especial... El paquete lleva más de 10 días en la aduana y no he recibido ninguna explicación ni estimación por parte del equipo de atención al cliente sobre su estado, además de que depende de otro de sus departamentos que no les responden. Consiguen que lo que parece una buena idea para un regalo especial se convierta en una larga espera sin resultados. No recomiendo a nadie usar esta página.”

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Posted 4 years ago

¡Lamento mucho escuchar esto! Eso es demasiado largo e inaceptable. Le enviaremos un mensaje nuevamente y lo compensaremos cuando reciba su mapa. ___ I'm so sorry to hear this! That is too long and unacceptable. We will message you again and compensate you when you receive your map.

Posted 4 years ago

“Soy de Chile, hice la compra y no me llegó nunca confirmación ni boleta, cuando les escribí la correo que tienen de contacto todas las veces me decía que el correo no existe”

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Posted 4 years ago

¡Muchas gracias por contactarte! Recién recibimos su pedido ayer y no puedo ver que haya enviado un boleto. Adjunto su seguimiento aquí. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=6736613660 Si podemos ayudar en algo, no dude en preguntar.

Posted 4 years ago

Thank you very much for contacting you! We just received your order yesterday and I can't see that you submitted a ticket. I am attaching your follow up here. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=6736613660 If we can help with anything, don't hesitate to ask.

Posted 4 years ago

Thestarmaps Limited is rated 4.6 based on 1,180 reviews