GreaterSkies Reviews

Name: GreaterSkies
Address: St. Mary’s Place, ,, Dublin
Rating: 4.61

4.6 Rating 1,120 Reviews

90 %

of reviewers recommend GreaterSkies

4.6

Based on 1,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GreaterSkies:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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GreaterSkies 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“El mapa muy mala calidad. Y viene mal la rosa de los vientos. El este está invertido co. El oeste.”

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Posted 2 months ago

“the worst experience EVER!! I had to buy another map because they never helped with the problem. Horrible customer service I don't recommend to anyone”

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Posted 5 months ago

“Shame on you, you cheaters!!! you stole my money!!”

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Posted 11 months ago

Hi, We are so sorry to hear you felt cheated in your purchase. Please let us help : ) We will contact you privately to help you with your order. We apologise again for any issues you've encountered. With kind regards, The Greaterskies Team

Posted 11 months ago

“Je n'ai toujours pas reçu mon image alors que mon paiement a été d-effectué !”

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Posted 1 year ago

“You didn't answer my question as to when I receive this gift and where's my tracking information,you will get nothing but bad comments if you do not answer my question”

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Posted 1 year ago

“Hasta la fecha no llegan mis productos”

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Posted 1 year ago

¡Hola! Sentimos mucho que haya habido un problema con la entrega de su paquete. Uno de nuestros agentes de atención al cliente se está ocupando de tu caso para ayudarte a resolverlo. Pedimos disculpas por las molestias que este retraso haya podido causar. El equipo de Greaterskies

Posted 1 year ago

“Me enviaron el link con la marca de agua en el cuadro”

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Posted 1 year ago

Hola, Gracias por sus comentarios. Lamentamos mucho saber que no está contento con su impresión. Nos pondremos en contacto contigo por privado para solucionarlo. El equipo de Greaterskies

Posted 1 year ago

“I bought one constellation map because I wanted for a gift. I needed right away so I pay for download it. Once I paid, nothing happened (any bottom to click or coming back or nothing, the screen was static). I was waiting an image or a link for downloaded, so basically I paid for something I didn’t receive. I tried to contact them in the telephone number that was in the bill that I paid and nothing, there is not a contact number or mail or any way to contact with customer service. They have the option in the page of “saving map” (so you can come back and buy it). It was through thatI could contact them, but lasted too much in reply. I had to buy other thing for the present. I basically lost my money.”

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Posted 1 year ago

Hi Cristina, Thank you for your feedback! Please do let me answer your feedback in turn: "Once I paid, nothing happened (any bottom to click or coming back or nothing, the screen was static)." As explained in our emails, the map went through but, unfortunately, the final step was missed so it was not sent for final review. " I was waiting an image or a link for downloaded, so basically I paid for something I didn’t receive." The review email might have gone to your spam folder, as sometimes this can happen. "I tried to contact them in the telephone number that was in the bill that I paid and nothing, there is not a contact number or mail or any way to contact with customer service. " As explained previously, we, unfortunately, don't have a telephone number that customers contact directly, as a small business we can only support our customers through email as provided on our main website. "It was through thatI could contact them, but lasted too much in reply." Again we only have a small team, but we do try our best to get to you as soon as we can. As a small business, we do take pride in our service and try and help out as much as we can in supporting our customers. " I had to buy other thing for the present. I basically lost my money. " We now have refunded your full purchase along with the digital map that was already sent through your previous enquiries, so please accept this as a gesture of goodwill. I do hope that you try our services again in the future and if you have any further questions please do not hesitate to ask. We would be more than happy to help. Kind Regards Tim GreaterSkies.

Posted 1 year ago

“I was supposed to receive my order on 4/1 and paid a large premium for it. I did not receive it.”

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Posted 2 years ago

Hello, I'm really sorry to hear about this. If you can please send us an email here: greaterskies@greaterskies.com or provide an email we can contact you by. I would be more than happy, to try and rectify this issue. I look forward to hearing from you. Kind Regards Tim

Posted 2 years ago

“El servicio de atención al cliente no puede ser menos resolutivo. Hace más de un mes que pagué mi pedido y aún no lo hemos recibido, parece que si no lo pides con 6 meses de antelación no podrás usarlo como regalo para un día especial... El paquete lleva más de 10 días en la aduana y no he recibido ninguna explicación ni estimación por parte del equipo de atención al cliente sobre su estado, además de que depende de otro de sus departamentos que no les responden. Consiguen que lo que parece una buena idea para un regalo especial se convierta en una larga espera sin resultados. No recomiendo a nadie usar esta página.”

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Posted 2 years ago

¡Lamento mucho escuchar esto! Eso es demasiado largo e inaceptable. Le enviaremos un mensaje nuevamente y lo compensaremos cuando reciba su mapa. ___ I'm so sorry to hear this! That is too long and unacceptable. We will message you again and compensate you when you receive your map.

Posted 2 years ago

“Soy de Chile, hice la compra y no me llegó nunca confirmación ni boleta, cuando les escribí la correo que tienen de contacto todas las veces me decía que el correo no existe”

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Posted 2 years ago

¡Muchas gracias por contactarte! Recién recibimos su pedido ayer y no puedo ver que haya enviado un boleto. Adjunto su seguimiento aquí. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=6736613660 Si podemos ayudar en algo, no dude en preguntar.

Posted 2 years ago

Thank you very much for contacting you! We just received your order yesterday and I can't see that you submitted a ticket. I am attaching your follow up here. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=6736613660 If we can help with anything, don't hesitate to ask.

Posted 2 years ago

“Fea atención, tardan mucho en responder y pretendieron reembolsarme el 50% cuando en su política no decía eso. Estafadores”

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Posted 2 years ago

Dear Rosario Acosta I am very sorry that this was your experience. You canceled your map quite late and, as an act of goodwill, we will refund the full amount on December 17th. Since you posted this 4 hours ago, we are very disappointed to see this. We hope you have a fantastic new year! From the GreaterSkies team. ___ Lamento mucho que esta haya sido tu experiencia. Cancelaste tu mapa bastante tarde y, como acto de buena voluntad, te devolvemos el importe total el 17 de diciembre. Como publicaste esto hace 4 horas, estamos muy decepcionados de ver esto. ¡Esperamos que tengas un fantástico año nuevo! Del equipo de GreaterSkies.

Posted 2 years ago

“My order has not been delivered and haven’t received any updates”

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Posted 2 years ago

Hi there Many thanks for reaching out! It looks your order with standard delivery is going to reach you on the 2nd of October. https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us&tracknumbers=74890272893520470501 It takes 0-3 days to print and ship and then 4-7 days to deliver with standard delivery. If we are able to help at all or you would like to be compensated, please do contact us on greaterskies@greaterskies.com. Many thanks! GreaterSkies Team

Posted 2 years ago

“Ma commande n’est jamais arrivée car l’adresse n’a pas été fournie au livreur …”

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Posted 2 years ago

“The link which you guys have shared for an e card is not working. How embarrassing is that? Please do correct this!”

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Posted 2 years ago

Hello, Thank you for your feedback. I am really sorry you've had issues with the e-card! I've tried to access it but I've managed to access Anuska's e-card without a problem. We will get in touch with your directly so we can resolve this as soon as possible. Please look out for our email. Best wishes, Milla Greaterskies team

Posted 2 years ago

“I have not received my map yet”

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Posted 3 years ago

Many thanks for your feedback. It seems that you have purchased the digital map. This means that you will need to print your map but we have made it really easy. If you require any assistance, please do contact us on greaterskies@greaterskies.com. With kind regards Dennis

Posted 3 years ago

“I still have yet to receive the map that I ordered over a month ago”

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Posted 3 years ago

Thank you for your email! It looks like you have not finished submitting your map. Without submission your map will not be sent to the printers. We tried contacting you to inform you but it might have landed on your spam email. We will send another email, please do check. With kind regards Dennis

Posted 3 years ago

“I have been charged $125 and then $75 with no order received. I reached out via email and this is still not resolved...”

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Posted 3 years ago

Hi Susan I hope you are well! We replied to you 5 hours ago and it might have routed to your spam email. The unframed order is yet to be finalised and the extra charge was an order placed and is currently in transit. Please do look for our email but if you did not receive this, I will send it again. : ) With kind regards Dennis

Posted 3 years ago

“5/10/20 - I was given a message that my card details were not complete so I reinterred my details , not my order, my card details and was charged twice . I have sent an email to your attention to stop the second payment - awaiting your reply and assistance.”

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Posted 3 years ago

Hi Zeljka Thank you for letting me know! It looks like both orders went through but have not been sent for final review. The review email might have gone to your spam folder. I will rectify the situation and send it through your email! With kind regards Dennis

Posted 3 years ago

“I can't download and then print without the watermark appearing!”

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Posted 3 years ago

Thank you for your feedback! I just checked today and it seems to be working. Please can you email us at greaterskies@greaterskies.com so that we can help? Many thanks! Dennis

Posted 3 years ago

GreaterSkies is rated 4.6 based on 1,120 reviews