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Thestarmaps Limited Reviews

4.6 Rating 1,180 Reviews
90 %
of reviewers recommend Thestarmaps Limited
4.6
Based on 1,180 reviews
Shipping & Delivery
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Read Thestarmaps Limited Reviews

About Thestarmaps Limited:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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Thestarmaps Limited 5 star review on 17th February 2023
Anonymous
Thestarmaps Limited 5 star review on 22nd February 2022
Juan Pablo
Thestarmaps Limited 1 star review on 30th December 2021
Ro Acosta
Thestarmaps Limited 5 star review on 10th July 2021
Jacinda
Thestarmaps Limited 5 star review on 10th July 2021
Jacinda
Thestarmaps Limited 2 star review on 14th June 2021
Marcelino
Thestarmaps Limited 5 star review on 2nd June 2021
Sandra
34
Anonymous
Anonymous  // 01/01/2019
Unfortunately, my experience with them was not good. My map came with an incomplete dedication. I reached out to customer service and they NEVER replied back....
Helpful Report
Posted 6 years ago
Hi there! We replied to you on the 16th of March at 12:15am offering you a redo for your map. It might be that our reply might have gone to your spam email/ junk folder. I have resent it from my own email, please can you check? Or contact us on greaterskies@greaterskies.com With kind regards Dennis
Posted 6 years ago
Over sold under delivered
Helpful Report
Posted 6 years ago
Thank you for your feedback, Katricia We are not aware of any issues with your order. We proud ourselves with providing top quality product and customer service so we would like get a chance to rectify anything you're not happy with. Please can you email us at greaterskies@greaterskies.com so that we can help? : ) Thank you! With kind regards Milla
Posted 6 years ago
Does print well and also didn’t put the date I put.
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Posted 6 years ago
Thank you for your feedback : ) I can see you ordered our greeting card but I cannot see any issues from just looking at it. Please can you email us at greaterskies@greaterskies.com so that we can help? : ) Thank you! With kind regards Milla
Posted 6 years ago
I ordered a card on January 21, it's February 10, I still haven't received it. In the delivery tracking, it is marked delivered but in a city different from mine. Despite two reminders, I haven't heard from Greaterskies. J'ai commandé une carte le 21 janvier, nous sommes le 10 février, je ne l'ai toujours pas reçu. Dans le suivi de livraison, elle est marquée livrée mais dans une ville différente de la mienne. Malgré deux mails de relance, je n'ai pas de nouvelle de Greaterskies.
Helpful Report
Posted 6 years ago
Hi there! Thank you so much for your feedback and I am very sorry that this has happened. We replied to you on the 5th and 6th of February. Please can you check your spam folder? I have also contacted you directly through my own personal email. : ) Hope to hear from you soon! With kind regards Dennis Salut! Merci beaucoup pour vos commentaires et je suis vraiment désolé que cela se soit produit. Nous vous avons répondu les 5 et 6 février. Veuillez vérifier votre dossier spam? Je vous ai également contacté directement via mon propre e-mail personnel. :) J'espère avoir de vos nouvelles bientôt! Cordialement Dennis
Posted 6 years ago
It's a very bad qualiy product
Helpful Report
Posted 6 years ago
Hi there Please can we help? Our email is greaterskies@greaterskies.com : ) With kind regards Dennis
Posted 6 years ago
I have not recieved my map or any updates on shipping since December 17th. I ordered it on December 11th.
Helpful Report
Posted 6 years ago
Hi there! We emailed to reply, please can you let us know how we can help : ) greaterskies@greaterskies.com With kind regards Dennis
Posted 6 years ago
Hi there! We have emailed : ) I hope it helps! With kind regards Dennis
Posted 6 years ago
I wasted my money on something to look at online
Helpful Report
Posted 6 years ago
HI there! Thank you so much for your feedback! Please may we help? We offer three products a digital download, printed map and framed map. We would so love to help! Please can you email us at greaterskies@greaterskies.com? Thank you! With kind regards Dennis
Posted 6 years ago
Quite simply not worth the money, Great if you have an expensive printer at home but would not use this service again was very disappointed.
Helpful Report
Posted 7 years ago
Hello, Thank you for leaving us your review. We are very sorry to see we've only been awarded one star. You created your star map and purchased the digital printable download. I am sorry to hear the print quality is not sufficient but I feel that has very little do to with the quality of the download itself. Like you say, it's more of a home printer issue. I can ensure you our downloads are of the highest quality and even if printed in a large scale format (50x70cm) the images are pristine. We also offer a printed maps shipped to your door for free. We use highest quality inks which will not fade over time and are printing on a high end quality paper which display our maps the best. If you wish to upgrade to the printed map please do get in touch with us directly and we will, of course, refund you the amount paid for the download. Best regards, Milla Customer Support
Posted 7 years ago
it's so unfair to give me a picture just on the phone with 32$ and I have to do the rest , which is orady will cost me over than 50$ with out your 32$ !!
Helpful Report
Posted 7 years ago
Dear sir, We are very sorry to see your review as we believe we have fulfilled your order completely. You have purchased the digital download on 19/5/ at 16:08 which had been emailed to your email address at 17:08 on the very same day. I believe there has been a misunderstanding and you ordered a digital download (requesting self-printing) instead of the printed map which would have been shipped to the address of your choice. I can imagine you must have been impatiently awaiting a parcel and finally decided to contact us about the delay this Monday, June 3rd. I can see that one of our customer support representatives have responded to that query within an hour explaining you've purchased the digital download instead. Another representative has also emailed you from his personal email address to increase the chance of our reply reaching you. I do believe we have fulfilled your order but if you are not happy, of course, please do come to us by replying to our messages and we will do our best to offer you an acceptable solution which will hopefully lead to this 1-star review to be reconsidered. Thank you for understanding and your co-operation on resolving this issue.
Posted 7 years ago
Still haven’t received it! Tracking shows arrived in Canada 4 days ago (Sept 12). Doesn’t show where in Canada and no update as to where it is since Sept 12. Not impresssed
Helpful Report
Posted 7 years ago
Hi Kim So sorry about this delay, the estimate is for 1 week from USPS, I am afraid once we hand your map over, our couriers take over and only very rarely are they late. I will try and investigate why this is. I will email you. Apologies again for the delay. Thank you! With kind regards Dennis
Posted 7 years ago
This thing came crinkled up. Horribly packaged in basically a paper towel roll with plastic end caps
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Posted 7 years ago
Hi Would you like a replacement or refund at all? Please can you contact greaterskies@greaterskies.com so that we can help? : ) Thank you! Dennis
Posted 7 years ago
Easy and efficient web-site to use. prints very good.
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Posted 7 years ago
Hi David I hope you are well - haha, did you mean to give us a 1 star review. : ) I am still awaiting our designers reply. Thank you! With kind regards Dennis
Posted 7 years ago
Thestarmaps Limited is rated 4.6 based on 1,180 reviews