GreaterSkies Reviews

Name: GreaterSkies
Address: St. Mary’s Place, ,, Dublin
Rating: 4.61

4.6 Rating 1,120 Reviews

90 %

of reviewers recommend GreaterSkies

4.6

Based on 1,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GreaterSkies:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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GreaterSkies 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hola no le han enviado el mapa ya lo pagué???”

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Posted 2 weeks ago

“Los nombres de estrellas y constelaciones no están traducidas correctamente al español. Desafortunadamente me di cuenta una vez que ya había hecho la descarga de prueba y no pude cambiar el idioma o simplemente no comprarlo. He comprado en dos ocasiones anteriormente, pero todo venía en inglés y no tuve problema alguno. Espero puedan corregir esto.”

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Posted 2 months ago

“Customer service was wonderful about getting back to you and were very helpful. The website was a bit confusing when it came to placing the order. It shipped within a few days so it must be easy to create. Not worth the price. I was so disappointed when my son opened it. Looked like a 19.99 item not 56.99. For the price it should come framed. Not something I would recommend for the price.”

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Posted 1 year ago

“El regalo se queda corto para lo que cuesta, podríais enmarcarlo en un cuadro. Gracias.”

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Posted 1 year ago

“Poor quality image”

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Posted 1 year ago

“The frame is quite light pine and comes with a sheet of thin perspex/plastic rather than glass. I was surprised that the star map was not actually placed in the frame and was just wrapped up with it, I almost thought I had been sent an empty frame. The paper that it is printed on is similar to thin shiny photo paper. Not quite what I was expecting. It is nice and the only map I could find that was accurate for the northern hemisphere and had star and constellation names. For the price I had expected better quality printing, paper and a frame. The gold line separating the text heading and subtext is not solid and appears to have run out of ink half way through the print (if its meant to have a fade in it, this is terrible, its not even in the centre of the line). The overall print quality of the starmap appears as if the it has been blown up too big and has a slight blur to the markings and text.”

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Posted 1 year ago

“??? Still waiting for it”

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Posted 1 year ago

“Compré desde el 15 de Septiembre y tenia fecha de entrega estimada para el 27 de Septiembre pero no ha llegado. Me puse en contacto por correo, pero no me solucionaron nada hasta la fecha.”

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Posted 1 year ago

Muchas gracias por su comentario. Sentimos mucho que haya habido un problema con la entrega de su pedido y que no haya recibido respuesta por nuestra parte. Uno de nuestros asistentes de atención al cliente ha intentado ponerse en contacto con usted en relación con su pedido desde el 28 de septiembre, pero parece que no ha recibido nuestros correos electrónicos. Nos pondremos en contacto contigo de nuevo para darte más detalles sobre tu pedido y encontrar la mejor solución para ti. ¡Hablamos pronto! Saludos cordiales, El equipo de Greaterskies

Posted 1 year ago

“i made my purchase and the delivery date was set on 6/6/2022, today is 13/6/2022 and i haven´t receive it”

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Posted 1 year ago

Hi Norma, We sincerely apologise for the delay, I have now followed this up from our shipping team! As we were not aware of this issue. I will contact you for further updates, so please be aware of our email on your spam and normal email. Again we apologise for any inconvenience that this has caused. Kind Regards Tim Greaterskies

Posted 1 year ago

“i purchase my star map for a total price of less than $45.00 and they billed my credit card for $81.00. I can't even get the map off of my computer drive to put on a usb very disallusioned and taken advantage of”

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Posted 2 years ago

Hi Again, I have previously tried to contact you to try and rectify the situation, please do get in touch with us so we can try and resolve any issues regarding our service. Furthermore, I checked with our payment company about the amount you have been charged and it only shows that you were charged $39, so I'm not quite sure what happened, the more reason why I urge you to please contact us at greaterskies@greaterskies.com to try and fix the issue. Looking forward to hearing from you Kind regards Tim

Posted 2 years ago

“poster and frame is very low quality, the wood frame has cracks when it arrives, and has signs of falling apart. Delivery is very fast though. I would recommend buying the electronic version only and print yourself.”

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Posted 2 years ago

So sorry to hear that this has been your experience. Please can reach out to us at greaterskies@greaterskies.com and we will send ya replacement or refund? It is very rare that our maps come damaged. Any questions, do let us know. With Kind regards Dennis

Posted 2 years ago

“The only reason I bought from greater skies is the detail in the consolations. But other companies had better options for customization. Also I never received tracking information for my order which is very unsettling. Especially since I paid for express shipping.”

GreaterSkies 2 star review on 11th June 2021

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Posted 2 years ago

Hi there I am very sorry to hear this! Just to say, we sent you your tracking on the 11th of June and your order should be arriving tomorrow : ) With regards to the customisation options, we have just updated this and we are now the most customisable map in the market. If you do have any questions, feel free to get in touch at greaterskies@greaterskies.com. We prioritise that you are happy with your map : ) With kind regards Dennis

Posted 2 years ago

“STILL WAITING FOR MY MAP! Can someone help me with that. It’s been two weeks and no map! Pretty disappointed.”

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Posted 3 years ago

“No encuentro la manera de anular un pedido que he pagado 2 veces por error. Agradecería se pusieran en contacto conmigo en español. Gracias”

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Posted 3 years ago

Hola Elena Hemos procesado esto para usted :) ¡También respondió a sus correos electrónicos! Fue el fin de semana. Tuyo sinceramente Dennis

Posted 3 years ago

“I received my framed portrait today and the glass was smashed in the middle of the poster. It's a beautiful poster but I wish the delivery would have been packaged better to prevent the break. Going to have to reframe is going to be costly and I'm greatly disappointed.”

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Posted 3 years ago

Very sorry to hear this! Most of our framed maps do get there safely but a few do slip through the net. Please can you contact us on greaterskies@greaterskies.com so that we can organise a replacement, a refund or any other solution that might help? Images of the broken frame would be most helpful! Looking forward to hearing from you soon! With kind regards Juan & the GreaterSkies Team

Posted 3 years ago

“I am not happy that it has been 16 days since I Placed the order and it still hasn't shipped.”

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Posted 3 years ago

I am so sorry for this delay! It has been sent : ) It should be with you, early next week. With kind regards Dennis

Posted 3 years ago

“Both my maps weren't right, I got the digital copies and one came out ok,had to spend more money, and the other wouldn't edit correctly.”

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Posted 3 years ago

Thank you so much for your review : ) We can only print what information is placed on your order, unfortunately - our team is not big enough to check each map individually for errors especially ones that are to do with dates that are not obvious on the map. We have offered you a reprint at a reduced cost and digital maps for free to correct the errors. I am sorry to hear again that the digital maps ,the second time, one of the maps were wrong - I did offer to correct it for you again for free. Apologies again that we cannot reprint for free as it costs us everything a normal map would, as each map is created especially. More than happy to help as much as we can. With kind regards Juan & the GreaterSkies Team

Posted 3 years ago

“I expected the paper would be higher quality for $60. Great concept but thicker paper would make it seem like a $60 piece.”

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Posted 4 years ago

Thank you so much for your feedback! I am so sorry to hear that you did not find the paper quality to a high standard, we use high quality satin paper with archival inks finished with a semi-gloss Please can you email us directly at greaterskies@greaterskies.com? I am happy to send you a replacement solution. : ) With kind regards Dennis

Posted 4 years ago

“I love the quality of this print, but I just realized that the print says “congratulation” (without the s). I’m pretty sure we ordered with the s.. I now don’t want to give it as a wedding gift as was intended. I have also decided that I don’t want it to say “congratulations” at all (my bad, I’m aware). I wanted to order more prints for other weddings this season. Is there some sort of a deal we could make where you send me this one the way I want it and then I will order 2 more for the other weddings? Thanks Kelly”

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Posted 4 years ago

Hi there I am so sorry to hear that there is an error in your map. We have contacted you via email to see what we can do. : ) Hope to hear from you soon! With kind regards Dennis

Posted 4 years ago

“M hubiese gustado que aclaren ese punto de que por la hora puede variar el que no te aparezca tu signo☹️, de haber estado enterada hubiera movido la hr para que se viera el signo, en eso me percaté después de hacer la compra, siento que mi regalo estuvo incompleto era para un amigo fuera de la ciudad dónde yo vivo”

GreaterSkies 2 star review on 26th August 2019

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Posted 4 years ago

¡Hola! Podemos ayudar con esto. :) ¡Por favor déjenos ayudar! ¿Puede enviarnos un correo electrónico a greaterskies@greaterskies.com? Atentamente Dennis

Posted 4 years ago

GreaterSkies is rated 4.6 based on 1,120 reviews