GreaterSkies Reviews

Name: GreaterSkies
Address: St. Mary’s Place, ,, Dublin
Rating: 4.61

4.6 Rating 1,120 Reviews

90 %

of reviewers recommend GreaterSkies

4.6

Based on 1,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GreaterSkies:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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GreaterSkies 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hola, no me ha llegado el pedido y tampoco me llego un correo de confirmación, me lo pueden enviar por favor??”

Helpful Report

Posted 8 months ago

“The map layout is beautiful, however the constellations are not the same as in the natal chart. For example, the sun of May 20 is in Taurus, and on the map it appears in Aries, I would have liked it much more if they really coincided. But I think it's a nice decoration box.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for your feedback. Please let me explain why our product was not what you were expecting. Ours are not maps of your natal chart; they represent the portion of the sky above you at a specific place at your chosen time. This means that they don't show the whole sky but only the part you could see above you at that specific moment. We apologise if this was unclear on our website and hope this explanation helps. If anything is still unclear, please contact us at greaterskies@greaterskies.com, and we'll be happy to help : ) With kind regards, The Greaterskies Team

Posted 11 months ago

“Not sure yet as I haven't received my order. So a bit premature to be asking me!”

Helpful Report

Posted 1 year ago

“I was super impressed with the really quick shipping as wel as the print. I was however, extremely disappointed with the cheap Perspex frame it came with. I would have thought that for $50, it would at least be glass. Even Kmart does glass! Next time would order again but frame it myself.”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you for your message we appreciate your feedback! Regarding the frame, the reason why we chose the frame is for its finish and lightweight properties - we are working on having more of a choice of frames although we are trying to minimise the cost. Also, the reason why we don't use glass is that glass is thicker and less transparent, detracting from the overall clarity of the map. If you are still not satisfied, please feel free to contact us at greaterskies@greaterskies.com And we can try and work on a resolution, I look forward to hearing from you. Kind Regards Tim Greaterskies

Posted 1 year ago

“Your service is fantastic, but I found your websit very confusing to the extent I was uncertain whether my order had been received and then printed. It was, and has been printed thank goodness,but by good fortune, I feel!!!!!”

Helpful Report

Posted 1 year ago

Hi Marine, Thank you for your feedback, will work on making this clearer in the future. Just for future reference, we send you to the summary page of your order. Then we send you an email with the summary of your order. We then send you the tracking once the order is sent. But any trouble or confusion, send us an email at greaterskies@greaterskies.com we aim to reply in under 12 hours. Thanks! Tim

Posted 1 year ago

“Pague por entrega express 15 e aprox. Conozco correos y lo enviaron con la modalidad estándar PQ que no responde a 24h que es lo que cuesta el envío express. No es culpa de correos. Es un robo por parte de esta empresa”

Helpful Report

Posted 2 years ago

Lamento mucho escuchar esto. Parece que se envió el día 3 y llegó el día 7. https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=PQ29XK0722259180120018M Usted ordenó esto el 2 de febrero. ¿Podría ponerse en contacto con nosotros y organizaremos su reembolso? Lo siento de nuevo por este problema. Atentamente dennis ___ I am very sorry to hear this. Looks like it shipped on day 3 and arrived on day 7. https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=PQ29XK0722259180120018M You ordered this on February 2nd. Could you contact us and we will arrange your refund? Sorry again for this problem. Sincerely Dennis

Posted 2 years ago

“The ordering process was quick and easy. When it came to shipping, free was thought to be delivered by Jan. 29 and expedited shipping the 28. I chose expedited and paid the extra and I still have not received my order and today is the 31st.”

Helpful Report

Posted 2 years ago

Hi there It looks like the delay was the couriers fault, apologies for this. You should receive this today. With kind regards Dennis

Posted 2 years ago

“Poster arrived and was as described but the top corners of poster had become dog-eared, which usually happens when rolled up and not protected at the edges of the tube. They'd used a soft tissue like paper but when stuffing it in had not made sure the outer edges of the roll were flat against the inside of the tube, so it dog-eared them. No time to return/replace.”

Helpful Report

Posted 2 years ago

“Su Logistica es malísima aún no llega mi pedido”

Helpful Report

Posted 2 years ago

Disculpas por la demora, estoy muy feliz de ver que has recibido tu mapa. Póngase en contacto con nosotros en Greaterskies@greaterskies.com para que podamos compensarlo. Atentamente Dennis ____ Apologies for the delay, I am very happy to see that you have received your map. Please do contact us on greaterskies@greaterskies.com so that we can compensate you. With kind regards Dennis

Posted 2 years ago

“Planets are not labeled in the night skies illustrated in my downloads. Maybe they are not present. Would choosing a different time of day resolve this? Stars and constellations are clearly identified.”

GreaterSkies 3 star review on 17th May 2021

Helpful Report

Posted 2 years ago

Many thanks for your review! I have checked your last three maps purchased and they are there : ) Any further questions, do let me know at greaterskies@greaterskies.com. With kind regards Dennis

Posted 2 years ago

“Overpriced and arrived damaged. The map itself is beautiful. Due to the mat finish and lack of forethought around packaging however, the imagine was blemished by the time I received it. When rolled up and put into the packing tube, the image was on the outside rubbing against the cardboard and would have been scuffed from being handled and pushed into the tube. I feel it would be best to have measures in place to prevent this from happening, especially given the cost of purchase... Orders should definitely be arriving in pristine condition. I already felt it was overpriced before I received it this way, but because of the sentimental value it was still worth it. Now I’m not so sure I feel the same. Sorry for my delay in getting this review out, but I do not have a lot of extra time on my hands for situations such as this. Unless I am receiving another, I do not want to remove it from the frame to take a picture, as I don’t want to risk more damage. Thank you”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to give us feedback. So sorry to hear that your map has come damaged, we will look into the process for you and find you a resolution, I will reply directly your email. Usually most of our orders come perfectly, as you can see from our reviews and we hold ourselves to a very high standard. We will definitely arrange a replacement for you. With kind regards Juan & The GreaterSkies Team

Posted 3 years ago

“I used your service for the first time for a gift to some friends (baby birth). Although I cannot rate the product itself I would like to share a small disappointment about the « webshop » and suggestions: - allow customers/buyers to track the product - allow the costumers/buyer to add a small note for the staff who’s taking care of the order or at least for the recipient so they know who’s sending them the gift! This because I had to spoil a bit the surprise and ask my friends if they received the gift ... :(”

Helpful Report

Posted 3 years ago

Thank you so much for this, what great feedback : ) I am so sorry though that this spoiled the surprise. As for the tracking, you should have been sent this but I will investigate why this has not happened. As per the note, you are right and we are working on this. Usually, they would contact us on customer service and we would add it in but all our gifts should be gift ready with the purchasers and the delivery details on the note. : ) We will try to improve on this and thank you for the review. With kind regards Juan & the GreaterSkies Team

Posted 3 years ago

“Ok but expensive!”

Helpful Report

Posted 3 years ago

Thank you for your review! Hopefully as we grow, we will be able to reduce our costs as a smaller business. Our maps our the best in the market. Rather than just getting some black and white dots you get design, accuracy and a whole lot more objects in the sky. For something you’ll have for a long time, why settle for something imperfect. : ) If we can help anymore, please do contact us at greaterskies@greaterskies.com. With kind regards Dennis

Posted 3 years ago

“havent got my item yet”

Helpful Report

Posted 3 years ago

So sorry to hear this! Please can you contact our support team on greaterskies@greaterskies.com? Thank you! Juan & the GreaterSkies Team

Posted 3 years ago

“Bonjour je ne peut pas donner mon avis je n’est pas encore recu mon colis.”

Helpful Report

Posted 3 years ago

Merci pour votre avis. Oui, en raison de l'adresse incorrecte soumise, il y a eu un retard dans la livraison de votre carte. Nous travaillons avec USPS pour voir ce que nous pouvons faire et le changement d'adresse a été enregistré. Toutes mes excuses pour cela et nous y travaillons. Cordialement Juan et l'équipe GreaterSkies

Posted 3 years ago

“Still have yet to have it delivered...apparently there’s trouble with the address and was suppose to arrive on the 1st and still nothing.”

Helpful Report

Posted 3 years ago

Hi there! Please can you email us on greaterskies@greaterskies.com? We can help from there. : ) With kind regards Juan & The GreaterSkies Team

Posted 3 years ago

“Great Maps!”

Helpful Report

Posted 3 years ago

“I bought an extra Downloadable sky map because I didn’t receive the email from the previous star map.”

Helpful Report

Posted 3 years ago

Hi there! It looks like our customer service team didn’t receive an email from you? Would we be able to help? Please can you email us at greaterskies@greaterskies.com. Thank you! With kind regards Dennis

Posted 3 years ago

“I haven't received mine and I ordered it the beginning of the month! I just wish to have more information about the shipping process!”

Helpful Report

Posted 3 years ago

Hi Lizmarie I am so sorry to hear this! Please can you contact our customer services team on greaterskies@greaterskies.com? Thank you! With kind regards Dennis

Posted 3 years ago

“I was not too happy with the finishing of the product. The image online appears much more glossy and the stars seemed more vibrant in color.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback : ) We have messaged you to see what we can do. Hope this helps! With kind regards Juan & the GreaterSkies Team

Posted 4 years ago

GreaterSkies is rated 4.6 based on 1,120 reviews